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Well Transitions - Walgreens pharmacist reviewing medication at hospital bedside
A continuum of care you can count on.
With preventable hospital readmissions in America costing the healthcare system $25 billion annually1, the stakes for improving transition of care from the hospital are high. Walgreens has developed a transition solution that may reduce preventable readmissions while improving patient satisfaction and health outcomes: WellTransitions incorporates a multi-step process that spans the discharge period - with our on-site pharmacists working in collaboration with your clinical healthcare team.
The American Hospital Association (AHA) exclusively endorses Walgreens WellTransitions® program for medication adherence. This innovative, coordinated care program improves medication adherence by helping patients better understand prescription therapies during and after discharge. WellTransitions has demonstrated reductions in hospital readmission rates.

Endorsed by the American Hospital Association
A thoughtful approach to changing how we think about care:
Medication alignment and prescription therapy planning.
Our clinicians review existing prescriptions with new prescriptions issued in the hospital, to recommend proper alignment. This process is essential to patient safety, helps adherence and satisfaction, and reduces potential errors.

Bedside medication delivery.
Upon discharge, we ensure patients receive their prescriptions, establishing an accurate start to medication therapy.

Patient counseling and clinical follow-up.
We extend care by following up with primary care providers, counseling patients on medication regimen, and increasing patients' connection with the extended care team immediately after discharge.

Bridge to the community.
We contact the patient 9 days after discharge, and again at 25 days, to reinforce patient understanding, promote adherence, offer disease-specific consultation, encourage contact with physicians, and assess satisfaction.

Joint outcomes reporting.
Walgreens works with you to produce monthly joint outcome reports to assess program effectiveness, in terms of both cost and readmission reductions, which impacts HCAHPS scores.

Early results indicate that WellTransitions has been instrumental in helping to reduce patient readmissions. Within the first six months after the programs implementation at five hospitals, WellTransitions patients had a 9.4 percent unadjusted rate of 30-day readmission, compared to a 14.3 percent 30-day readmission rate for patients eligible for but not participating in the program.2 A formal research study is planned to systematically evaluate the programs effect on hospital readmissions rates.
WellTransitions provides access, reach and resources.
Walgreens collaborates with your health system to help you achieve critical goals:
  • Reduce the number of preventable hospital admissions.
  • Reinforce your HCAHPS scores and Joint Commission accreditation through increased patient satisfaction.
  • Raise health awareness and optimize the community healthcare support system to improve patient outcomes. WellTransitions leverages a range of Walgreens resources and services to your advantage:
    • - Convenient locations close to your health system and patients
    • - Simplified access to specialty pharmacy medications
Our community pharmacies, Healthcare Clinic at select Walgreens*, specialized care facilities, communication systems and highly skilled support team all work together to reinforce WellTransitions benefits - giving you tools to assess the value of the program and solutions to improve both care and business outcomes.
For more information about transition of care through WellTransitions, contact a Walgreens Solutions Expert.


1Kevin B. O'Reilly. Reducing readmissions: How 3 hospitals found success.  http://www.ama-assn.org/amednews/2011/02/07/prsa0207.htm. Accessed February 7, 2011.
2Walgreens clients' data on file

*Patient care services provided by Take Care Health Services, an independently owned professional corporation whose licensed healthcare professionals are not employed by or agents of Walgreen Co., or its subsidiaries, including Take Care Health Systems, LLC.
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