Shipping


 

Shipping: General Merchandise 

Q: How can I get FREE shipping?

A: Items marked as FREE shipping eligible ship for free to the 48 contiguous states when the subtotal of eligible items in your cart reaches $25 or more and your cart weighs less than 20lbs. If the subtotal of your eligible items is less than $25, then the regular shipping rates apply. If your cart weighs more than 20lbs, you will be charged $0.49 per lb over 20lbs. Eligible items include those marked FREE shipping eligible and those marked Ships for FREE. If your order contains only eligible items and you are still not receiving FREE shipping, please contact Customer Service at 1-877-250-5823. If you are purchasing Contact Lenses or Pharmacy items, your general merchandise ships standard for free up to 20lbs. If your cart weighs more than 20lbs, you will be charged $0.49 per lb over 20lbs.

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Q: Are there any products that do not count toward the $25 FREE shipping eligible minimum?

A: Here is a list of the ineligible items:

  • Photo Center items (prints, photo gifts, etc.)

  • Gift Cards and Prescription Savings Club Cards

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Q: Where can I find my General Merchandise order status?

A: First, log into your account in the red Welcome back area at the upper right of the Home Page. Once you are logged in, click on my account between "log out" and "need help?". You will be directed to your Account Home page. In the left navigation column, you will see Orders. Under Orders, select Order Status and History.

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Q: Are there any items Walgreens.com cannot ship?

A: If you live outside of the 48 contiguous states, items indicated as "Shipping restricted" cannot be delivered for a variety of reasons. According to federal laws, potentially harmful items (i.e. flammable substances) cannot be shipped by air. You will be notified at checkout if your order contains any of these items. We apologize for the inconvenience. Some of the 48 contiguous states have laws that may prevent one or more of your products from being delivered. You will be notified at checkout if your order contains any of these items.

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Q: What does standard shipping mean?

A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Standard shipping takes 3 to 7 business days inside the 48 contiguous states. Outside the 48 contiguous states, shipping depends on the remoteness of the area. These deliveries can take 3 to 12 business days.

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Q: What is expedited shipping?

A: Walgreens orders are handled by a variety of carriers.  Whichever carrier offers the best service at that time and destination will be selected.  Expedited shipping takes 1 to 2 business days after the order has processed.  Orders cannot be shipped via Expedited outside the 48 contiguous states.  They also cannot be shipped to P.O. Boxes.  

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Q: What is flat shipping?

A: Some items have individual flat shipping fees, which will be charged in place of standard shipping fees when these items are shipped to the 48 contiguous states. If these fees apply, you will find them listed on each item's detail page (e.g., "Flat shipping fee: $45."). Shipping for other items in the same order will be calculated according to standard rates. Flat shipping fees apply in addition to shipping charges for orders shipping outside of the 48 contiguous United States.

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Q: When can I expect my online general merchandise order?

A: Product shipping times may vary based on the fulfillment center. For expected delivery information, select the "Processes in (number) business days" link under the specific item. This will open a pop-up that will prompt you for your state and will give you an estimated delivery date. As products in your order may ship from different vendors, please make sure to also check your Order Status for updated shipping information. Log into your account, select Order Status and History on the left navigation column.

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Q: Where do you ship General Merchandise orders?

A: We ship most General Merchandise orders to all 50 United States as well as the following American territories: Puerto Rico, the Virgin Islands, Guam, American Samoa and the Northern Mariana Islands. You will be notified at checkout if an item in your order cannot be shipped to your selected location due to shipping restrictions.

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Q: Do you ship to P.O. Box or APO addresses?

A: Yes, you can ship most items to your P.O. Box.  You will be notified at checkout if an item in your order cannot be shipped to a P.O. Box.  Unfortunately, we cannot deliver to APO or FPO addresses at this time. We are researching the possibilities and look forward to the opportunity in the future.

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Q: Does Walgreens ship internationally?

A: Not at this time.

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Q: What are the shipping rates for Walgreens.com items?

A: Shipping costs will vary by item and some products include special shipping fees, which will be charged in place of standard shipping fees when these items are shipped to the 48 contiguous states. If these fees apply, you will find them listed on each item's detail page (e.g. "Flat shipping fee: $45."). Shipping for other items in the same order will be calculated according to standard rates. Flat shipping fees apply in addition to shipping charges for orders shipping outside of the 48 contiguous United States. For items and orders that are shipping within the 48 contiguous states, weigh more than 20 pounds and do not quality for any free shipping offers or flat shipping fees, shipping charges will be calculated at $5.99 for the first 20 pounds, plus 49 cents for each additional pound. Portions of your order that qualify for free shipping offers or have flat shipping fees will not be included when calculating the weight of your order. You will find each item's weight on its details page.

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Q: How much is shipping within the 48 contiguous states?

A: The charge for shipping most orders weighing 20 pounds or less to the 48 contiguous states is $5.99. Portions of your order that qualify for free shipping or have flat shipping fees are not included when calculating the weight of your order. You will find each item's weight on its details page.

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Q: How much is shipping outside the 48 contiguous states?

A: : The charge for shipping most orders weighing 20 pounds or less outside of the 48 contiguous states is $12.99. The charge for shipping orders weighing more than 20 pounds is $12.99 for the first 20 pounds, plus $1.99 for each additional pound. Flat shipping fees are in addition to these charges. Free shipping offers do not apply to orders shipping outside of the 48 contiguous United States.

The U.S. Department of Transportation (DOT) prohibits air shipment of items that could present a hazard during transportation. Since orders shipping outside of the 48 contiguous states are sent by air only, DOT-restricted items cannot be shipped to those areas. If you attempt to have restricted items outside of the 48 contiguous states, you will be notified about the restrictions at checkout. DOT-restricted items include but are not limited to flammable substances and products in pressurized containers.

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Q: Do you ever calculate shipping charges by weight?

A: If your order is eligible for free shipping, the first 20lbs of your order ship for free.  Orders over 20lbs are charged $0.49 per lb over 20lbs.  For items and orders that are shipping to the 48 contiguous states, weigh more than 20 pounds, and do not qualify for any free shipping offer or flat shipping fees, shipping charges will be calculated at $5.99 for the first 20 pounds, plus $0.49 for each additional pound. Portions of your order that qualify for free shipping offers or have flat shipping fees will not be included when calculating the weight of your order. You will find each item's weight on its details page.

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Q: Do I need to be home to sign for my home delivery?
A: Only for select items. This information will be included with the product description.

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Q: Can I request in-store pickup for online items?

A: Online general merchandise orders placed online cannot be picked up in store. However, if you see a general merchandise item online, and the store does not carry that item, a manager can order that item for you and have it sent to that store. Online photo and prescription orders (excluding contact lenses) can be picked up in store, but are processed separately. Online contact lens orders are not available for pickup. They will be mailed to your home or business.

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Q: Can I change the ship to address?

A: Before you place an order, you can change your ship to address by logging into Your Account. Look for Your Information on the right navigation column and click on View and Edit Personal Info (In bright blue). Scroll down to Shipping Information and look for Edit (In bright blue). Select Edit to update and submit your shipping information. Due to automated order processing, we are unable to alter any information on an online order after it has been submitted. If your order has already been placed, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823 for your options.

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Shipping: Pharmacy

Q: Where can I find my prescription order status?

A: First, log into your account in the red Welcome back area at the upper right of the Home Page. Once you are logged in, click on my account between "log out" and "need help?". You will be directed to your Account Home page. In the left navigation column, you will see Orders. Under Orders, select Order Status and History.

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Q: What are the available shipping options for prescription orders?

 Shipping methods

 Cost
 
Flat rate applies, regardless of the number of prescriptions in your order.

 Standard

 FREE

 2-day shipping

 $10.95 per order

 Overnight

 $17.95 per order

NOTE: A signature is required upon delivery of Schedule II controlled substances. Some other prescription shipments may require a signature upon delivery.

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Q: Where do you ship online pharmacy orders?

A: We ship pharmacy orders to all 50 United States.

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Q: How are pharmacy orders shipped?

A: Online pharmacy orders ship via UPS, USPS or FedEx, whichever carrier offers the best service at that time and location. If you prefer Express service, there are additional costs: $10.95 per order for 2-day shipping or $17.95 per order for overnight shipping. Moreover, shipping time for 2-day or overnight delivery cannot be guaranteed and additional time may be needed for deliveries to Alaska, Hawaii or remote areas.

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Q: When can I expect my online pharmacy order?

A: Most pharmacy orders ship within 2 business days after the order is placed. After your order is processed, please allow 5 to 10 business days for delivery via standard shipping. Shipping time for 2-day and overnight delivery cannot be guaranteed and additional time may be needed for deliveries to Alaska, Hawaii or remote areas. Pharmacy orders do not qualify for FREE shipping promotions.

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Q: How long does it take to receive a prescription order by mail?

A: We process most pharmacy orders within 2 business days. After that, shipping typically takes 5 to 10 business days.

Certain prescriptions may take longer if we need to contact your doctor or transferring pharmacy to verify the prescription. Often the Walgreens pharmacist must wait to be called back. The time it takes to fill your order is dependent on factors out of our control. We do everything we can to make the fulfillment process as quick as possible. Please allow extra time for delivery to remote areas.

If you have any questions, please call Walgreens.com Customer Service toll-free, at 1-877-250-5823; 24 hours a day, 7 days a week.

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Shipping: Contact Lenses

Q: How do I track the status of my contact lens order?

A: To track the status of your order at any time, log in to your Walgreens.com account. If you do not have an account, please contact Customer Service

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Q: How will I know when my contact lenses have been shipped?

A: You will receive an email notification, including a tracking number you can use to check the progress of your shipment. If you have additional questions, please contact Customer Service

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Q: Can I pick up my contact lenses at my local Walgreens with my other prescriptions?

A: At this time, contact lenses are available by mail order only.

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Q: What are the available shipping options for contact lens orders?

A: Listed below are the shipping options:

 Shipping methods

 Cost          

 Standard

 FREE standard shipping on ALL contact lens-only orders.

 Overnight

 $19.95 per contact-lens only order.

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Q: When can I expect my online contact lens order?

A: Standard shipping times are generally 4 business days after your order has been processed(10 business days for custom made lenses). Overnight shipping is available for contact lens-only orders. Shipping time is one business day after your order has been processed.

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Q: Are there any contact lens shipping restrictions?

A: Contact lens orders cannot be shipped to any of the following American territories: Puerto Rico, the Virgin Islands, Guam, American Samoa, the Northern Mariana Islands or the Marshall Islands.

NOTE: Free shipping applies to general store merchandise, contact lens solutions and accessories under 20 pounds when part of a contact lens order. Items may ship separately.

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Shipping: W Photo

For information about shipping your photo order or placing an in-store pickup order, please click here.

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