Account

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Registration 

Q: Why should I register?

Answer

A: Registering on our site gives you access to a wide variety of Walgreens services that will simplify your shopping experience and make it more enjoyable. You can check your order history, take advantage of photo services and, of course, manage your prescriptions.

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Q: How do I register?

Answer

A: Follow the Create Your Account link. Fill in your first and last name, your email address that you will use to sign in to Walgreens.com, and a password of your choosing. If you would like to receive emails from Walgreens about weekly sales and promotions, leave the box under Email Preferences checked. Click the blue Continue button to submit your information. You will receive a confirmation that says "Congratulations! Your account has been created."

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Q: How do I pick a password?

Answer

A: Passwords must be at least eight characters long (cAsE sEnSiTiVe) and must include one number. Passwords may also include letters, numbers and other symbols such as !, #, $, %, etc. The most secure passwords combine all three different character types.

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Q: Can you give me an example of a typical password?

Answer

A: The most secure passwords consist of letters, numbers and symbols such as: !, #, $, %, etc. For example, SaveBig$10!

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Q: Do I have to be a registered customer to shop Walgreens.com?

Answer

A: No, you don't have to be registered. You can skip registration and proceed directly to checkout, but you will not be able to track or save your order. To purchase items without registering, simply select Continue under Guest Checkout on the Checkout page.

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Q: Can I register for Walgreens.com at my Walgreens store?

Answer

A: Yes, your Walgreens store can start an account for you. Just provide your email address at the pharmacy and you will receive an email with a registration link. Select the email message to get started. To be a fully registered pharmacy customer, you will be prompted to follow the security steps for verification, providing an extra level of security on your pharmacy account.

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Q: Why do I need to provide personal information in order to register as a pharmacy customer on Walgreens.com?

Answer

A: When you register as a pharmacy customer, we ask you to provide us with limited personal and health-related information. This helps us process your order and check for interactions between your prescriptions and health history. Once saved, this information will be secure, accessed only by you and authorized Walgreens personnel.

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Q: Why do you need my date of birth and gender?

Answer

A: Your date of birth and gender is required to verify your account.

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Q: Why do you ask for my phone number?

Answer

A: Your phone number helps us further verify your account.

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Q: Why do you ask for my security question?

Answer

A: Your security question and answer are required so that we can verify your identity if you forget your user name and/or password.

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Q: What if I forget the answer to my security question?

Answer

A: If you forget the answer to your security question, you will receive three opportunities to answer it correctly and retain your prescription information. After three unsuccessful attempts, you will be prompted to enter a new password and security question. Then, you will be asked to re-verify your account.

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Q: Can others view my personal information?

Answer

A: All your information, including prescription, health and credit card transactions, will be securely stored and can only be accessed by you and authorized Walgreens personnel.

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Q: Can I create an account for my entire family?

Answer

A: Yes. A Family Prescriptions account features an administrator who manages the accounts of linked family members or others under your care. With Family Prescriptions, you can order new prescriptions, refill existing prescriptions or transfer prescriptions. For information on creating and managing a Family Prescriptions account, follow Help: Family Prescriptions.

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Sign In 

Q: What if I forget my password, username or email address?

Answer

A: If you have forgotten your password:

1. On the Sign In or Register page, click Forgot your password? under the Password box. You will be taken to the Reset Password page.

2. Enter your username and click Continue to reset your password. You will see a confirmation on the screen that an email has been sent to you.

3. Check your email. You should have received an email from Walgreens.com with the subject "Password Reset." If you do not receive the password reset email, check your email's Spam or Junk folder.

4. Click the link in the email to Create a new password. This will bring you to the Reset Password page.

5. Create a new password and type it into the boxes.

6. Click Confirm to set your new password.

You can now sign in to Walgreens.com with your new password.

NOTE: When updating your password, you may be asked to answer your security question or create a new security question and answer. If you are prompted to answer an existing security question, type the answer to your security question in the Security Answer box and click Continue. If you are prompted to choose a new security question, select a question from the drop-down menu, type your answer in the text box, and click "Update."

If you have forgotten your username or email address:

- If you registered for a Walgreens.com account on July 15, 2010 or after, your email address is your username.

- If you were a Walgreens customer prior to July 15, 2010:

1. On the Sign In or Register page, click Forgot your username? under the Username box. You will be taken to the Retrieve Username page.

2. Enter your email address in the text box and click Submit. An email with your username will be sent to you with the subject "Retrieve Username."

NOTE: If you do not receive the Retrieve Username email, please check your email's Spam or Junk folder.

- If you have forgotten the email address associated with your account, please contact Customer Service toll-free at 1-877-250-5823.

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Q: What if I get an incorrect password error?

Answer

A: If you get an incorrect password error, try again to make sure all your characters are there and are accurate. Passwords are cAsE sEnSiTiVe. If you are still having trouble, please call Customer Service toll-free at 1-877-250-5823 for assistance.

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Q: I am entering all my sign in information correctly, but I still can't sign in. What should I do now?

Answer

A: If you have entered your sign in information exactly as you registered and still cannot sign in, please call Customer Service toll-free at 1-877-250-5823.

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Q: What does the "Update Username" popup mean?

Answer

A: If, when you signed in to your Walgreens.com account, you received a message that says "Update Username" it is because you are using a username that is not a unique email address. Walgreens.com is transitioning to identifying accounts by a unique email address. The "Update Username" box is a quick and easy way to confirm your email address as your username.

Select the button next to Use Your Email Address (recommended) to confirm your username as the email address that is currently associated with your account. Click Save Settings to confirm. This is the recommended setting for all users.

Select the button next to Use Different Email Address and type an updated email address into the text box to change your username to a different email address. Click Save Settings to confirm. This will also change the default email address for any email subscriptions and communications you receive from Walgreens.

Select the button next to Keep Current Username to continue to use your current username (not your email address) to sign in. Click Save Settings to confirm, or Cancel to continue without making changes.

If this does not resolve your issue, please contact Customer Service toll-free at 1-877-250-5823.

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Q: Why does Walgreens want me to use my email address to sign in?

Answer

A: Custom usernames are often easily forgotten and different for each website someone might use. Using an email address to sign in provides an easy-to-remember and unique identifier for website users. If you created your account before July 15, 2010 and registered using a username that is not a unique email address, you will be asked over the next few months to convert your username to an email address.

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Q: Where can I sign out?

Answer

Q: What does the "Remember Username" box do?

Answer

A: Checking the Remember Username box will store your Walgreens.com username so you do not have to enter it every time you want to sign in. For security purposes, the Walgreens.com sign in page does not store your password.

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Q: When I enter my username and password, I am prompted to enter them again. Why?

Answer

A: Our site requires that the user's web browser accepts cookies. If your browser is set to refuse cookies, or if you have disabled them, you will be asked to sign in every time you click a link that requires registration on our site. To avoid this, you should enable cookies on your browser so that our site recognizes you throughout your visit.

About Cookies: Cookies are small files that your browser places on your computer's hard drive. They enable our site to know whether you are a returning customer and if you found Walgreens.com via another site or advertisement. The cookies help us personalize your shopping experience and save you from re-entering information each time you visit. Cookies do not enable us to determine the identity of any visitor to our web site. We cannot identify you unless you specifically tell us who you are. Most Internet browsers permit you to erase or block cookies.

The instructions to change the cookie setting are different for every browser and browser version. Please refer to the Help menu of your browser for further instructions. If this doesn't resolve your issue, please call Customer Service at 1-866-250-5823.

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Your Account 

Q: How can I update my email address and other personal information?

Answer

A: To update your email address and other personal information:

1. Follow the link Your Account to go to the Account Home page. If you are not signed in, you will be prompted to do so.

2. Hover over the Personal Settings tab and select Personal Information from the drop-down menu.

3. Click the blue Edit button in the gray box corresponding to the information you would like to change.

4. When you have finished updating your information, click the blue Save Changes button. At the top of the module, you will see a message in a bright green box: Changes to your personal information were successfully saved. If you've updated your email address and/or username, you will also receive an email confirming the change.

NOTE: To update changes to your name, please call Walgreens.com Customer Service, toll-free, at 1-877-250-5823.

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Q: How do I change my password?

Answer

A: To change your account password:

1. Follow the link Your Account to go to the Account Home page. If you are not signed in, you will be prompted to do so.

2. Hover over the Personal Settings tab and select Personal Information from the drop down menu.

3. Click the blue Edit button in the box labeled Sign In & Security Information. You will be prompted to confirm your password.

4. Enter your current password and click Confirm to go to the Sign In and Security Information page.

5. Type the new password you would like to use in the field marked Password, then re-type the new password exactly the same in the field marked Re-type Password.

6. When you have finished updating your information, click the blue Save Changes button. At the top of the module, you will see a message in a bright green box: You have successfully updated your Sign In and Security Information.

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Q: My marital status has changed. How do I update my name?

Answer

A: To update your name, please call Customer Service, toll-free, at 1-877-250-5823. For security purposes, a name change cannot be done online.

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Q: How can I edit my communication preferences?

Answer

A: To edit your communication preferences:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page. Here, you can edit your text message alerts, automated phone calls, email reminders, email subscriptions, and your personal reminders.

3. Next to each section on this page, you will see either a bright blue Edit, Sign Up or Add Personal Reminder button. Click this button to edit the information in that section.

4. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've updated your communication preferences.

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Q: How can I edit my email subscriptions?

Answer

A: To edit email subscription options:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Click the blue Edit button in the Email Subscriptions section. You will be taken to the Edit Your Email Preferences page.

4. To subscribe to an email, check the corresponding box. To stop receiving an email, uncheck the corresponding box.

5. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've successfully updated your email preferences.

NOTE: This is not the same as your Health Center Email Preferences. Unless you've previously registered to receive them, this section will be grayed out. You can sign up or edit your Health Center Email Preferences on Your Health Dashboard.

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Q: Why does my pharmacy email not include details about my prescriptions?

Answer

A: For your security, by default, prescription refill and pharmacy transactional emails do not include prescription names, numbers, or dosage information.

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Q: How can I see my prescription information in my pharmacy emails?

Answer

A: To opt-in to seeing this information in your pharmacy emails:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Scroll down to the Your Pharmacy Preferences section and click the Update the way this information is shown link.

4. Click the button next to Include my prescription name, number and dosage information in all pharmacy-related transactional emails link.

5. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've successfully updated your preferences.

NOTE: At this time, the opt-in function is not available for Duane Reade nor Mail Service.

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Q: How can I edit my text message preferences?

Answer

A: To edit text message preferences:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Click the blue Edit button in the Text Message section. You will be taken to the Edit Text Message Preferences page.

NOTE: If you have not already confirmed your account registration by providing your address, date of birth, and phone number, you will be directed to do so before proceeding.

4. To sign up for Rx alert text messages, select Yes under the question Would you like to receive text message Rx Alerts? If you would prefer not to receive text messages, select No.

5. Click the blue Save Changes button when you have made your changes.

6. You will see a confirmation message that you've successfully updated your text message preferences.

NOTE: If you have not made any changes, you will not receive a confirmation message. Click Cancel to return to the Communication Preferences page.

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Q: How can I edit my automated phone alerts?

Answer

A: To edit automated phone alert settings:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Locate the Automated Phone Alerts section. To sign up for automated phone alerts, select Yes next to the question Would you like to receive automated phone call alerts? If you would prefer not to receive automated phone alerts, select No.

NOTE: This applies to automated phone alerts only. Your Walgreens pharmacist may need to contact you with other prescription-related questions. To add or change the phone number associated with your account, click the Manage your phone number(s) link.

4. Click the blue Save button when you have made your changes.

5. You will see a confirmation message that you've successfully updated your phone alert preferences.

NOTE: If you have not made any changes, you will not receive a confirmation message.

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Q: How can I add a prescription refill reminder to my account?

Answer

A: To add a prescription refill reminder:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Click the blue Sign Up button in the Prescription Refill Reminders section. You will be taken to the Email Reminder Confirmation page.

NOTE: If you have not already confirmed your account registration by providing your address, date of birth, and phone number, you will be directed to do so before proceeding.

4. Review the information on the screen. If this is correct, click the blue Submit button to sign up for reminders.

5. You will see a confirmation message that you will now receive prescription refill reminders.

To stop receiving prescription refill reminder emails, click the Stop Prescription Refill Reminder Emails link on the Communication Preferences page.

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Q: How can I add a personal reminder to my account?

Answer

A: To add a personal reminder:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Click the blue Add Personal Reminder button in the Personal Reminders section.

4. In the popup that appears on your screen, use the drop down menu to select your reminder type, fill in the message reminder field with a description of the reminder, use the drop down to select the number of repeats, and use the calendar icons to select the start and end dates of the event.

5. Click the blue Save button. You will see a confirmation message that you have saved a personal reminder. It will also appear in your Personal Reminders section.

To change or delete a personal reminder, click the Edit or Delete link next to the event in the Personal Reminders section.

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Q: How do I access messages?

Answer

A: To access your personal alert messages on Walgreens.com, follow the link Your Account to go to your Account Home page. Look for You have __ message(s)! at the top of the page. Select the You have _ message(s)! link to view your Inbox. You can also hover over the Orders & Activity tab and select Messages from the drop down menu. There is also a link to messages in the global header of Walgreens.com under Your Account and Shopping List.

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Q: How do I delete the messages I have already read?

Answer

A: To delete messages:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Orders & Activity tab and select Messages from the drop down menu.

3. Select the checkbox next to each message you'd like to delete and click the bright blue Delete button. You will see a Confirm Your Request window that asks: Are you sure you want to delete the selected messages?

4. Click Yes to delete the messages.

TROUBLESHOOTING: If you do not see the confirmation box/window, or if the confirmation link does not work, make sure you have JavaScript turned on. If your computer and browser do not have JavaScript enabled, open the message you'd like to delete, scroll to the bottom of the message, and click the blue Delete link.

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Q: Will I receive a message when my doctor or clinic denies a refill?

Answer

A: Yes, you will receive a message that says your prescription is not ready and that it was denied by your provider.

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Q: How do I save a store location in my preferences?

Answer

A: To save a store location:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and click My Walgreens Store from the drop down menu. If you have previously selected a preferred store, you'll see it here. Click the blue Change Store button to select a new store. You will be directed to the Store Locator page.

3. Search for a store using your preferred method (city, state or zip, street address) and optionally filter by store features (Open 24 Hours, Drive-thru Pharmacy, Immunizations, Printer Cartridge Refills, Redbox DVD Rentals). Once you have selected your preferences, click Find a Store to get your Store Results.

4. In the left navigation, click the blue Make This My Store button next to the store location you'd like to save.

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Q: How can I update my insurance information?

Answer

A: To update your information, you will need to contact your selected Walgreens store. To find your store's phone or address quickly, go to Store Locator (in bright blue) near the top of each web page.

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Q: How do I deactivate my Walgreens account?

Answer

A: Account suspensions and deactivations, like changes to your name, cannot be done online. Please call Walgreens.com Customer Service, toll-free, at 1-877-250-5823.

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Family Prescriptions 

Q: What is Family Prescriptions?

Answer

A: Family Prescriptions is a pharmacy account management tool where the family administrator can perform basic prescription services including viewing, printing, ordering prescriptions, and basic account management for minors and other adults (based on permission). Information on your Family Prescriptions account is located under the My Pharmacy Account section on your Pharmacy Home page. To add an adult, administrators must invite the adult through the Family Prescriptions Add an adult link. Children and pets that have had prescriptions filled at Walgreens in the last 18 months can be added with basic information and a prescription number through the Add a child or Add a pet links. Please note: all adults must have a Walgreens.com account. Invited adult members without an account can create one through a link in the invitation email.

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Q: I already have an account. How do I create a Family Prescriptions account?

Answer

A: Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link. In the middle of the page, you will see three buttons: Add an adult, Add a child, and Add a pet. Select the appropriate option and you will be taken to the corresponding page with simple instructions on how to add an account.

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Q: How do I add an adult to my account?

Answer

A: To add an adult to your account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.

2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link.

3. Click the blue Add an adult button under Who Can You Add? in the middle of the page.

4. Fill in the adult's first name, last name, date of birth,and email address.

NOTE: Please make sure you use the name of the family member exactly as listed on his or her prescriptions.

5. Type an optional personal message in the Additional Message text field; this is a private message that will be sent to the adult you are adding to your account.

NOTE: Each adult must have his or her own Walgreens.com account in order to be added to a Family Prescriptions Account. However, you can still invite an adult who does not currently have an account; he or she will be prompted to create an account before accepting the invite.


6. Click Continue to go to the Review and Submit page.

7. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

An email message will be sent to invite this person to join your Family Prescriptions account on Walgreens.com. (Follow "How do I accept an invitation to join a Family Prescriptions account?" for information on how an adult accepts a Family Prescriptions account invitation.) The invitation will appear as pending until it is accepted. You will receive an email and an alert on your Account Home page once the invited adult has completed the Authorization for Release of Information to Personal Representative form and accepted your invitation.

To verify that an adult was added, click on Your Account to go to your Account Home page. Hover over the Pharmacy & Health tab and select Family Prescriptions from the drop down menu. You will see your information as well as the information of other accounts you manage. Next to Account Status, Invite Pending means the invitation was successfully sent. Full Access means the invitation has been sent and approved. If you experience difficulties, please call Customer Service toll-free, at 1-877-250-5823.

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Q: What if two family members share an email address?

Answer

A: Each adult member of a Family Prescriptions account must have a unique Walgreens.com account. Walgreens.com accounts use your email address as the username; the same email address cannot be used for multiple accounts.

You can use your shared email address as the main administrator for your Family Prescriptions account. Just follow these steps:

1. One adult must create a separate Walgreens.com account with a different email address. If the adult does not have his or her own email address, we suggest signing up for a free account through Yahoo! Mail, Gmail, Hotmail, or check with your internet service provider.

2. From the Walgreens.com account with the email address you share, send an invitation to the other adult. (For instructions on adding and adult to your account, follow How do I add an adult to my account?) This will make the account with your shared email address the Family Prescriptions administrator.

3. The invited adult must sign in to the newly created email address to confirm the invitation.

Once the accounts are linked, the account administrator (your shared email address) will receive all transactional emails for each member of a Family Prescriptions account. This way, you can still utilize your shared email address to manage your prescriptions.

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Q: What's required to add an adult to my Family Prescriptions account?

Answer

A: Each adult must have a Walgreens.com account prior to being added to a Family Prescriptions account. However, you may invite a family member who does not have an account on Walgreens.com and he or she will be prompted to create one through a link in the invitation email.

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Q: How do I add a child to my account?

Answer

A: To add a child to your account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.

2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link.

3. Click the blue Add a child button under Who Can You Add? in the middle of the page.

4. Fill in your child's first and last name, date of birth, and prescription number (not contact lens prescriptions). This information must match the information on the child's Pharmacy records.

5. Click Continue to go to the Review and Submit page.

6. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

To verify that a child was added, click on Your Account to go to your Account Home page. Hover over the Pharmacy & Health tab and select Family Prescriptions from the drop down menu. You will see your information as well as the information of other accounts you manage. Next to Account Status, Invite Pending means the invitation was successfully sent. Full Access means the invitation has been sent and approved.

NOTE: If you are experiencing difficulty adding your child, please contact your local Walgreens pharmacy to verify the information on your child's account. Any child (under 18 years of age) who does not already have a separate account must have a prescription filled by Walgreens in the last 18 months to be added to a Family Prescriptions account.

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Q: How do I add a pet to my account?

Answer

A: To add a pet to your Family Prescriptions account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.

2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link.

3. Click the blue Add a pet button under Who Can You Add? in the middle of the page.

4. Fill in your pet's first and last name and prescription number. This information must match the information from your pet's Pharmacy records.

5. Click Continue to go to the Review and Submit page.

6. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

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Q: What's required to add a child or pet to my Family Prescriptions account?

Answer

A: If the child or pet does not already have a Walgreens.com account, you can add them simply with Name, Date of Birth and Walgreens prescription number from the last 18 months. Please note, the information you enter must match what is on the prescription label. If you notice any discrepancies with the information on the label that must be corrected, please contact your local Walgreens store.

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Q: I sent an invitation to an adult to join my Family Prescriptions account, but I received a message that says the invitation is invalid. Why?

Answer

A: Most likely, the information you provided on the invitation form does not exactly match the information on the adult's Walgreens.com account. Verify the information with the person you are inviting and try to send another invitation with the corrected information. If this still doesn't work, please call Customer Service toll-free, at 1-877-250-5823.

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Q: What does "Invite Pending" mean?

Answer

A: When an adult family member is invited to join a Family Prescriptions account, he or she will receive an email invitation to join that account. The invitation will be pending until it is accepted. To accept the invitation, the adult will need to click Accept on the Authorization for Release of Information to Personal Representative form to allow pharmacy account management. The administrator will also receive notification that the invitation has been accepted. Adults will always have full control over their accounts and can opt out at any time.

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Q: How do I accept an invitation to join a Family Prescriptions account?

Answer

A: If someone has invited you to join a Family Prescriptions account, you will have received an email as well as an alert on your Account Home page. To accept the invitation:

1. Click on the link in the alert or email to go to Walgreens.com. If you are not already signed in, you will be prompted to do so.

2. Review the information in each section of the Authorization for Release of Information to Personal Representative form. If any of the information is incorrect, or if you do not know the person who sent you the request, click Decline in the bottom left corner of the page.

3. In Section 5, use the drop down menus to select an expiration date for this authorization. You can always manually de-authorize Family Prescriptions access.

4. In Section 7, enter your Walgreens.com password as your electronic authorization signature.

5. Click Accept to complete the authorization. You will be taken to the confirmation page where you will see an "Authorization Complete" message at the top.

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Q: I received an invitation to be added to a Family Prescriptions account, but the authorization screen is blank. What can I do?

Answer

A: If an error occurs and you cannot accept an invitation, double check with the account administrator (who sent you the invitation) that the information he or she entered is exactly the same as on your Walgreens.com profile.

Make sure there is not another Walgreens.com account already signed in on your computer. If another user is signed in, your unique invitation link will not work. Visit any page of Walgreens.com and click Sign Out in the upper right corner, then sign in to your account. If no account is currently signed in, you will be prompted to enter your Walgreens.com username and password to accept the Family Prescriptions invitation.

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Q: How do I control who manages my account?

Answer

A: To manage who has access to your account:

1. Click on Your Account to go to your Account Home page. If an individual manages your Walgreens account, you will see "Account is being managed by [NAME]" in the upper right side of the page.

2. Click Edit Account Access. You will see the full name of anyone who manages your Walgreens account.

3. To turn off access to your account, select the checkbox next to the administrator's name and click the blue Turn Off Access button.

4. In the confirmation request popup, click Yes to remove access or No to make no changes.

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Q: Can a child remove access to his or her account?

Answer

A: Only if the child has their own Walgreens.com account with username and password. Children whose account was created through the Family Prescriptions Add a child process will not have a username and password, which are required to sign in. If the child is between ages 13 and 17 and already had an account before the Family Prescriptions account was created, he or she can sign in and remove access. Follow How do I control who manages my account? for instructions on editing account access.

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Q: Can my child order prescriptions?

Answer

A: If a child has a Walgreens.com account with a username and password, he or she can utilize all pharmacy features on the site. Children whose account was created through the Family Prescriptions Add a child process will not have a username and password; these accounts require all online pharmacy actions to be performed by the Family Prescriptions account administrator.

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Q: My child is about to turn 18. What does that mean for prescription management in my Family Prescriptions account?

Answer

A: If your child has a Walgreens.com account with username and password, access to their account will be removed from the Family Prescriptions account administrator. For those whose account was created as a child account through the Family Prescriptions process, when the child turns 18, he or she will be removed from the family account. The Family Prescriptions account administrator will receive notice that the child has been removed. If your child wants to continue to have his or her account managed by the account administrator, he or she will need to create a new Walgreens.com account. The family administrator will then need to invite the new adult as an adult member.

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Q: I am adding my child or pet and have received an invalid Prescription Number error message, but I know I am entering it correctly. What can I do?

Answer

A: All Walgreens prescription numbers are seven digits then a hyphen then 5 more digits. Occasionally the leading zero in the prescription number will be left off the prescription label. If your prescription is missing a digit on either side of the hyphen, try adding a zero at the beginning of the number.

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Q: How do I remove a family member from my account?

Answer

A: To remove a family member from your account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.

2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link. Here you can see the status of all the accounts you manage.

3. Locate the name of the family member whose account you no longer wish to manage and find the Account Status field. Click Remove. A confirmation box will appear.

4. Click Remove Family Member in the to confirm, or Cancel to go back to your Family Prescriptions page.

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Q: I received a notification that my Family Prescriptions access is about to expire or has expired. How do I renew access?

Answer

A: To renew access:

- If your prescriptions account authorization has expired:
  Have the Family Prescriptions account administrator send a new invitation to join a Family Prescriptions account.

- If your prescriptions account authorization has not yet expired:
  First, you must de-authorize account access. (See "How do I control who manages my account?" for instructions.) Then, have the Family Prescriptions account administrator send a new invitation to join a Family Prescriptions account.

Then, complete the Authorization for Release of Information to Personal Representative form to grant access to your account. (See "How do I accept an invitation to join a Family Prescriptions account?" for more information.) To avoid having to reactivate Family Prescriptions account management each year, we recommend choosing a date further in the future in section 5 of the authorization form. (The default expiration date is one year from the date of authorization.)

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Q: What if an administrator loses access to an account?

Answer

A: Access to accounts can be lost if the family member denied access to their account or if the family member needs to be re-authenticated. Thirty days before the Authorization for Release of Information to Personal Representative is to expire, reminder emails are sent to the corresponding family member. It is also possible that a family member denied access to an administrator. If the administrator wants to continue to manage the account, the administrator needs to add the adult to the account again, which will send the adult a new invitation. The invitation will be pending until it is accepted. By accepting the invitation, the member agrees to give the sender permission to manage their pharmacy account.

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Q: Can I manage my family's contact lens prescriptions with Family Prescriptions?

Answer

A: No. Family Prescriptions cannot manage contact lens prescriptions. Those customers looking to purchase contact lenses will need to sign in to their own accounts.

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Q: How do I know how I should set up my Family Prescriptions account?

Answer

A: The below chart gives some helpful guidelines as to the requirements for managing your family's prescription accounts.

 
Family Member Is a current Walgreens.com account required? Will an invitation be sent to the customer? Is a Walgreens Prescription Required?
18+ years old Yes Yes No
13-17 years old No Yes, if they have their own account Yes
12 years old and under No No Yes
Pet No No Yes

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System Requirements 

Q: What browsers does Walgreens.com support?

Answer

A: Walgreens.com supports the following browsers:

Microsoft Internet Explorer 8 and above
Mozilla Firefox 28 and above
Google Chrome 35 and above
Safari 5.1 and above

If your browser and version is not listed, we recommend using a supported browser. Otherwise, pages may not display correctly and certain features may not work.

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Q: What third-party applications are helpful in using Walgreens.com?

Answer

A: Several features of our site require installation of third-party applications, including Adobe Acrobat, Flash, Java, and Real Audio Player. These are available at no charge to you.

To install any of these applications, select the appropriate icon and follow the instructions to install them on your computer.

Get Adobe Acrobat Reader.

Get Adobe Flash Player.

Download Java

RealAudio player

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