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Registration

Q: Why should I register?

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A: Registering on our site gives you access to a wide variety of Walgreens services that will simplify your shopping experience and make it more enjoyable. You can check your order history, take advantage of photo services and, of course, manage your prescriptions.

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Q: How do I register?

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A: Follow the Create Your Account link. Fill in your first and last name, your email address that you will use to sign in to Walgreens.com, and a password of your choosing. If you would like to receive emails from Walgreens about weekly sales and promotions, leave the box under Email Preferences checked. Click the blue Continue button to submit your information. You will receive a confirmation that says "Congratulations! Your account has been created."

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Q: How do I pick a password?

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A: Passwords must be at least eight characters long (cAsE sEnSiTiVe) and must include one number. Passwords may also include letters, numbers and other symbols such as !, #, $, %, etc. The most secure passwords combine all three different character types.

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Q: Can you give me an example of a typical password?

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A: The most secure passwords consist of letters, numbers and symbols such as: !, #, $, %, etc. For example, SaveBig$10!

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Q: Do I have to be a registered customer to shop Walgreens.com?

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A: No, you don't have to be registered. You can skip registration and proceed directly to checkout, but you will not be able to track or save your order. To purchase items without registering, simply select Continue under Guest Checkout on the Checkout page.

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Q: Can I register for Walgreens.com at my Walgreens store?

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A: Yes, your Walgreens store can start an account for you. Just provide your email address at the pharmacy and you will receive an email with a registration link. Select the email message to get started. To be a fully registered pharmacy customer, you will be prompted to follow the security steps for verification, providing an extra level of security on your pharmacy account.

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Q: Why do I need to provide personal information in order to register as a pharmacy customer on Walgreens.com?

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A: When you register as a pharmacy customer, we ask you to provide us with limited personal and health-related information. This helps us process your order and check for interactions between your prescriptions and health history. Once saved, this information will be secure, accessed only by you and authorized Walgreens personnel.

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Q: Why do you need my date of birth and gender?

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Q: Why do you ask for my phone number?

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Q: Why do you ask for my security question?

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A: Your security question and answer are required so that we can verify your identity if you forget your user name and/or password.

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Q: What if I forget the answer to my security question?

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A: If you forget the answer to your security question, you will receive three opportunities to answer it correctly and retain your prescription information. After three unsuccessful attempts, you will be prompted to enter a new password and security question. Then, you will be asked to re-verify your account.

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Q: Can others view my personal information?

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A: All your information, including prescription, health and credit card transactions, will be securely stored and can only be accessed by you and authorized Walgreens personnel.

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Q: Can I create an account for my entire family?

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A: Yes. A Family Prescriptions account features an administrator who manages the accounts of linked family members or others under your care. With Family Prescriptions, you can order new prescriptions, refill existing prescriptions or transfer prescriptions. For information on creating and managing a Family Prescriptions account, follow Help: Family Prescriptions.

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Sign In

Q: What if I forget my password, username or email address?

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A: If you have forgotten your password:

1. On the Sign In or Register page, click Forgot your password? under the Password box. You will be taken to the Reset Password page.

2. Enter your username and click Continue to reset your password. You will see a confirmation on the screen that an email has been sent to you.

3. Check your email. You should have received an email from Walgreens.com with the subject "Password Reset." If you do not receive the password reset email, check your email's Spam or Junk folder.

4. Click the link in the email to Create a new password. This will bring you to the Reset Password page.

5. Create a new password and type it into the boxes.

6. Click Confirm to set your new password.

You can now sign in to Walgreens.com with your new password.

NOTE: When updating your password, you may be asked to answer your security question or create a new security question and answer. If you are prompted to answer an existing security question, type the answer to your security question in the Security Answer box and click Continue. If you are prompted to choose a new security question, select a question from the drop-down menu, type your answer in the text box, and click "Update."

If you have forgotten your username or email address:

- If you registered for a Walgreens.com account on July 15, 2010 or after, your email address is your username.

- If you were a Walgreens customer prior to July 15, 2010:

1. On the Sign In or Register page, click Forgot your username? under the Username box. You will be taken to the Retrieve Username page.

2. Enter your email address in the text box and click Submit. An email with your username will be sent to you with the subject "Retrieve Username."

NOTE: If you do not receive the Retrieve Username email, please check your email's Spam or Junk folder.

- If you have forgotten the email address associated with your account, please contact Customer Service toll-free at 1-877-250-5823.

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Q: What if I get an incorrect password error?

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A: If you get an incorrect password error, try again to make sure all your characters are there and are accurate. Passwords are cAsE sEnSiTiVe. If you are still having trouble, please call Customer Service toll-free at 1-877-250-5823 for assistance.

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Q: I am entering all my sign in information correctly, but I still can't sign in. What should I do now?

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A: If you have entered your sign in information exactly as you registered and still cannot sign in, please call Customer Service toll-free at 1-877-250-5823.

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Q: What does the "Update Username" popup mean?

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A: If, when you signed in to your Walgreens.com account, you received a message that says "Update Username" it is because you are using a username that is not a unique email address. Walgreens.com is