Balance Rewards
Getting a Balance Rewards Card
Q: Do I need a physical card to earn and redeem points?
A: No. To earn points online, sign in to your Walgreens.com account. In store, provide your
phone number, the mobile card, or present your physical card. If you joined Balance Rewards
online, you will not be mailed a physical card. If you would like a physical card, visit your
local Walgreens or Duane Reade and ask a sales associate to link a physical card to your
membership.
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Q: I joined online and want a physical card. How do I get one?
A: If you joined Balance Rewards online, you will not be mailed a physical card. If you
would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate
to link a physical card to your membership.
NOTE: You do not need a physical card to participate in Balance Rewards. To earn points
online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile
card, or present your physical card.
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Q: Will a physical card be mailed to me?
A: If you joined Balance Rewards online, you will not be mailed a physical card. If you would
like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to
link a physical card to your membership.
NOTE: You do not need a physical card to participate in Balance Rewards. To earn points
online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile
card, or present your physical card.
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Q: How do I get the mobile card?
A: If you want to get the mobile card, you can download the Walgreens mobile app and link your
Balance Rewards member number to it. You will then be able to use your mobile card to earn
points and keep track of your points. To download the mobile app, follow Walgreens Mobile
Apps.
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Q: How can I get a replacement card?
A: If you've misplaced your Balance Rewards card and want a new one, visit any Walgreens or
Duane Reade store and ask a sales associate. The sales associate can provide you with a new
card and link it to your existing Balance Rewards membership.
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Eligibility and Joining
Q: How can I join Balance Rewards?
A: You can join at any Walgreens or Duane Reade store at the checkout counter, pharmacy,
and photo kiosk. You can also join online at Walgreens.com/Balance, DuaneReade.com/Balance, on
your mobile phone via the Walgreens mobile app, or your iPad.
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Q: How much does it cost to join Balance Rewards?
A: Membership in Balance Rewards is free.
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Q: Why does Balance Rewards require my date of birth to join the program?
A: You must be 13 years of age (14 years of age in Puerto Rico) or older to participate in
Balance Rewards; your date of birth is required to validate that you are eligible for the
program.
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Your Account
Q: Where can I find out how many points I have?
A: You can see your current point balance by logging in to your account at Walgreens.com/Balance or on the Walgreens mobile
app. You can also view your current point balance on your last Walgreens receipt or by calling
(855) 225-0400.
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Q: When do points get posted to my Balance Rewards account?
A: In most cases, points will be posted to your account immediately after your purchase.
For online and pharmacy orders, points may take up to 24 hours to be awarded due to account and
legal verification.
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Q: Can I link my family's Balance Rewards accounts?
A: Yes, you can link up to four Balance Rewards accounts by calling (855) 225-0400.
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Q: If I have more than one Balance Rewards account, can I transfer points between
them?
A: No, you cannot transfer points between accounts, but you may merge your accounts. Please
call (855) 225-0400 and speak with a customer service representative to merge accounts.
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How the Program Works
Q: Do I need a Balance Rewards membership to get sale prices at Walgreens?
A: As of October 25th, 2012, you will need to be a Balance Rewards member to take advantage
of sale prices at Walgreens and Duane Reade stores. The regular price and Balance Rewards price
will both be noted on the product tag. Currently you do not need a Balance Rewards membership
to get sale prices at Walgreens.com, but you do need the membership to earn points.
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Q: How do I earn points?
A: You earn points every time you make a qualifying purchase using your Balance Rewards
card, key fob, or mobile app. If you forget any of these tracking devices, you can provide your
phone number in store at the register. You will earn bonus points on a variety of items across
the store each week and 500 points on every prescription you fill in the pharmacy. Only
prescriptions picked up in-store are eligible to earn points at this time. You will also earn
10 points for every mile you walk in the Walk with Walgreens program. Due to state and federal
laws, points cannot be earned on some items. Points will not be awarded to anyone who currently
or was at any time in the 6 months prior to purchasing a Pharmacy item covered by Medicare,
Medicaid, Tricare or any other government-funded healthcare program. Pharmacy items must be
purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy
locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR,
NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS,
OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.
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Q: I live in a state that cannot earn points for prescriptions; what else can I earn points
on?
A: You can earn points on thousands of items in store and online. These items change
weekly. You will also earn 10 points for every mile you log with the Walk with Walgreens
program. At participating stores located in AR, NJ or NY where points cannot be earned on
pharmacy items, Balance Rewards members will earn 10 points per $1.00 spent at these locations
for every purchase of non-prescription vitamin or cough, cold, pain or sleep medication.
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Q: Can I earn points for online purchases at Walgreens.com?
A: Yes, you can earn points for qualifying purchases on Walgreens.com. For Terms and
Conditions, go to Walgreens.com/Balance.
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Q: Can I earn points on pharmacy prescriptions?
A: Yes, you earn 500 points for every prescription you fill. Only prescriptions picked up
in-store are eligible to earn points at this time. Due to state and federal laws, points cannot
be earned on some items. Points will not be awarded to anyone who currently or was at any time
in the 6 months prior to purchasing a Pharmacy Item covered by Medicare, Medicaid, Tricare or
any other government-funded healthcare program. Pharmacy items must be purchased at
participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations
("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY
pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR.
For Terms and Conditions, visit Walgreens.com/Balance.
NOTE: Prescriptions picked up through the self-service Express Rx kiosks do not earn Balance
Rewards points.
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Q: Can I earn points when I purchase my children's or pet's prescriptions?
A: Yes, just present your card as you would when purchasing a prescription for yourself.
Only prescriptions picked up in-store are eligible to earn points at this time. Due to state
and federal laws, points cannot be earned on some items. Points will not be awarded to anyone
who currently or was at any time in the 6 months prior to purchasing a Pharmacy item covered by
Medicare, Medicaid, Tricare or other government-funded healthcare program. Pharmacy items must
be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy
locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR,
NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS,
OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.
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Q: Are there items that cannot be purchased to earn or redeem Balance Rewards points?
A: Points cannot be earned on purchases of: alcohol; dairy; tobacco; stamps; Walgreens or
other gift cards; phone/prepaid cards; money orders/transfers; transportation passes; lottery
tickets; charitable donations; pseudoephedrine or Ephedrine products; prescriptions, health
tests, contact lenses or any other pharmacy items or services that must be excluded by law as
determined by Company ("Excluded Pharmacy Items") that are paid for in whole or in part by a
Medicare, Medicaid, TRICARE, or any other state, federal or government funded healthcare
program; Excluded Pharmacy Items purchased by a Member who at any time in the prior 6 months
was a beneficiary of Medicare, Medicaid, TRICARE, or any other state, federal or government
funded healthcare program; Excluded Pharmacy Items covered under Washington State worker's
compensation; Excluded Pharmacy Items purchased from Arkansas, New Jersey, or New York
pharmacies; prescriptions transferred to a Participating Store located in Alabama, Mississippi,
Oregon or Puerto Rico; sales tax; the Prescription Savings Club membership fee; certain items
that are excluded in particular Point Promotions, and any other items specified as exclusions
by the Company from time to time or where prohibited by law. Only prescriptions picked up
in-store are eligible to earn points at this time. For Terms and Conditions, visit
Walgreens.com/Balance.
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Q: Can I combine Balance Rewards point offers with in-store discounts and coupons?
A: Yes, you may use Balance Rewards points along with other Walgreens or Duane Reade
manufacturer discounts or promotions. For the complete coupon policy, click
here.
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Q: Can I earn and redeem points on the same purchase?
A: No, you cannot earn points on a purchase in which you are redeeming points.
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Q: Do my points expire?
A: Yes, points expire three years after they are earned or if an account has been inactive
for 6 months.
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Q: Can I give my points away?
A: No. Points must be redeemed by the account holder(s).
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Q: How do I request credit for points if they were not added to my account?
A: After logging into your account at Walgreens.com/Balance,
click on Credit for missing points. You can also access this on your mobile phone via
the Walgreens mobile app or by calling (855) 225-0400 to speak with a customer service
representative.
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Q: Why can I no longer earn points using Walk with Walgreens?
A: Walk with Walgreens has been replaced by Steps with
Balance Rewards. For more information, visit Walgreens.com/balance-steps or Help: Steps with Balance Rewards.
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Redemption
Q: How do I redeem my points?
A: You can redeem your points at any Walgreens or Duane Reade store during a purchase or
online at Walgreens.com with as little as 5,000 points. The more points you accumulate, the
larger the reward. See the complete redemption chart below.
| Points earned | Reward |
| 5,000 | $5 |
| 10,000 | $10 |
| 18,000 | $20 |
| 30,000 | $35 |
| 40,000 | $50 |
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Q: What is the process for redeeming my points in store?
A: You can redeem points once you accumulate 5,000 points. To redeem in store, you will be
prompted by the sales associate to choose to either redeem your points or continue earning
points on that purchase. You can elect to redeem or keep saving using the pin pad at checkout
or by telling the sales associate. You can choose to redeem all, some, or none of your
points.
NOTE: You cannot earn and redeem points in the same purchase.
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Q: What is the process for redeeming my points online?
A: You can redeem points once you accumulate 5,000 points. To redeem on Walgreens.com, you will
be prompted to either redeem your points or continue earning points on that purchase on the
Payment Options screen of the checkout process. Use the dropdown menu to select your rewards
redemption value (or to continue earning without redeeming points). You can choose to redeem
all, some, or none of your points.
NOTE: You cannot earn and redeem points in the same purchase.
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Q: Is there a maximum amount of points that can be redeemed in one order?
A: Yes. 40,000 points, or $50, is the maximum amount of points that can be redeemed in a single
purchase.
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Q: How long are my Balance Rewards valid?
A: Points and rewards expire three years after they are earned or if an account has been
inactive for 6 months.
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Duane Reade
Q: How do I convert my Duane Reade FlexRewards membership to a Balance Rewards
membership?
A: You can visit any Duane Reade store and any sales associate can help you. You can also
call (855) 225-0400 to speak with a customer service representative.
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Q: How long does it take to convert to the new Balance Rewards program?
A: The conversion will take place at the checkout counter during your purchase. Some
additional information may be needed to keep your membership up to date and active, but the
process will take just a few minutes of your time.
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Q: Can I use my new Balance Rewards membership right away?
A: Yes, your card is immediately active for use so you can get great savings and earn
points right away.
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Q: How soon can I redeem my points that were transferred over?
A: You can redeem your points as soon as you earn 5,000 points.
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Q: If I don't have my FlexRewards card with me, can I still join the new program?
A: If there is enough information on your old membership in the database, you can convert
your FlexRewards membership to the Balance Rewards program without a physical card.
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Q: What if my previous FlexRewards points cannot be located?
A: If your previous FlexRewards membership cannot be located, join Balance Rewards and
contact customer service number at (855) 225-0400 to transfer the points to your new Balance
Rewards membership.
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Q: If I was previously a member of a FlexRewards Club like Baby or Photo, will I still be a
member of those clubs in Balance Rewards?
A: These clubs are not part of the Balance Rewards program. However, any points that you
have earned with your FlexRewards membership will be transferred over to your Balance Rewards
membership.
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Q: If I never joined the FlexRewards program, can I join the Balance Rewards program?
A: Yes, you can join the Balance Rewards program at any Walgreens or Duane Reade store
during the checkout process. You can also sign up online at Walgreens.com/Balance,
DuaneReade.com/Balance, or on your mobile phone via the Walgreens mobile app.
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Q: Is this program active in Duane Reade and Walgreens stores?
A: Yes, this program is active at both Duane Reade and Walgreens. You can earn and redeem
points at over 8,000 stores nationwide. You can also receive great savings and points on
Walgreens.com.
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Q: If I shop at both Walgreens and Duane Reade, do all my points accumulate in one
account?
A: Yes, all your points will accumulate in your Balance Rewards account.
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AARP
Q: What are the Balance Rewards benefits for AARP members?
A: You will get 5 exclusive bonus point offers and 5,000 points when you spend $25 every
month. For Complete Terms and Conditions, go to Walgreens.com/Balance.
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Q: How can I receive the exclusive benefits available to AARP members?
A: You can link your AARP membership card to your Balance Rewards account. This can be done
online, in store or by calling (855) 225-0400 to speak with a customer service representative.
Once your memberships are linked, you only need to show your Balance Rewards card, AARP
membership card, or give us your phone number to receive your exclusive AARP Balance Rewards
benefits. You must have an active AARP membership to receive these benefits. For Complete Terms
and Conditions, go to Walgreens.com/Balance.
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