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Balance Financial

Important Notice For Balance Financial Cardholders:
Current Cardholders to Receive Exact Prepaid MasterCard as Replacement

During October 2015, Walgreens and Duane Reade stores discontinued the sale of the Balance® Financial Prepaid MasterCard®. Effective Dec. 1, 2015, the Balance Financial Prepaid MasterCard will be renamed the Exact Prepaid MasterCard. Active Balance Financial cardholders who are able to reload their card were mailed a letter in early November, 2015 informing them of the rebranding of the card program and providing them with a copy of the Exact Prepaid MasterCard Cardholder Agreement which is effective Dec. 1, 2015. (Active cardholders are cardholders who passed the ID process and have not had their card deactivated pursuant to the Balance Financial Cardholder Agreement which is effective through Nov. 30, 2015). See the question How will fees and other services change with the new card? in the below Customer Q&A for a summary of some of the important terms of the Fee Schedule section and card features which are changing. The Exact Prepaid MasterCard will not be sold at Walgreens or Duane Reade. In early February, 2016, active cardholders will receive a new Exact Prepaid MasterCard in the mail, replacing their old Balance Financial card. Beginning Dec. 1, 2015, some card services previously available at Walgreens and Duane Reade are scheduled to cease: See below for details.

Balance Financial Card changes effective Dec. 1, 2015
- The Balance Financial Prepaid MasterCard is rebranded the Exact Prepaid MasterCard.
- The Exact Prepaid MasterCard Cardholder Agreement becomes effective. Certain card usage fees will change. See below Q&A for more details.
- No cash, PIN debit, or check cashing or PIN debit loading with your card loads at Walgreens or Duane Reade.
- Cash loading will now be supported by the Green Dot reload network. Starting Dec.1, 2015, visit myexactaccount.com for a list of reload locations.
- No Free ATM withdrawals at Walgreens or Duane Reade.
- No Balance Rewards points earned for using your card to make purchases at Walgreens or Duane Reade or reloading.
- The cardholder account website is changing from balancefinancial.walgreens.com to www.myexactaccount.com.
- Customers can no longer access their account on the kiosk at Walgreens/Duane Reade stores.

What's not changing
- The cardholder can continue to use the cardholders old Balance Financial card to make purchases, reload cash, receive direct deposits, pay bills, transfer funds between accounts, and other services until the cardholders old Balance Financial card expires or the cardholders new Exact Prepaid MasterCard card is activated, whichever occurs first.
- If the cardholder has payroll or government benefits direct deposits, the cardholder does not have to take any action to continue getting deposits to the old Balance Financial card or new Exact MasterCard.
- The cardholder will still receive customer service by calling the same toll free number 888-924-2653.
- The cardholder will still have web access to their account (before Dec. 1, 2015, visit balancefinancial.walgreens.com; on/after Dec. 1, 2015, visit myexactaccount.com).

Changes to Balance Financial as of 12/1/15

Q: Why are Walgreens and Duane Reade removing Balance Financial from their stores?

See Answer 

A: The product was generally well received by customers, but we have decided to discontinue it. As we focus on our vision, which is to be Americas most-loved pharmacy-led health, well-being and beauty retailer, we no longer believe this type of owned-brand financial product is a central part of that vision.


Q: When is the last day that customers can purchase a Balance Financial card?

See Answer 

A: Walgreens and Duane Reade removed the product from stores in October and no longer sell it. Those who hold cards may continue to use them for purchases and payments until the cardholders old Balance Financial card expires or the cardholders new Exact Prepaid MasterCard card is activated, whichever occurs first, although there will be certain changes to services effective December 1, 2015 (see above section Balance Financial Card Changes Effective December 1, 2015).


Q: What will happen to my funds when the Balance Financial card is rebranded Exact?

See Answer 

A: Cardholder funds are safe. Effective December 1, 2015, the Balance Financial Prepaid MasterCard will be renamed the Exact Prepaid MasterCard. Cardholders can continue to use their old Balance Financial card until it expires, and a new Exact Prepaid MasterCard will be mailed to active cardholders in early February 2016. (Active cardholders are cardholders who passed the ID process and have not had their card deactivated pursuant to the Balance Financial Cardholder Agreement which is effective through Nov. 30, 2015).The card will continue to be issued by The Bancorp Bank, the same institution that issued Balance Financial prepaid cards. Note, however, that certain changes to your services will occur effective Dec. 1, 2015 (see above section Balance Financial Card Changes Effective December 1, 2015). Beginning Dec. 1, 2015, cardholders can obtain information about Exact Prepaid MasterCard, load/reload locations, services and their account by visiting www.myexactaccount.com or calling 888-924-2653. Cardholders are also free to withdraw funds, spend down their balance, or cancel their card.


Q: When is the last day money can be loaded in Walgreens and Duane Reade locations?

See Answer 

A: Reloads at Walgreens and Duane Reade stores through the Balance Financial reload network can continue to be made by cardholders through Nov, 30, 2015. Effective Dec. 1, 2015, there will be no check cashing or PIN debit loading with the Balance Financial card or Exact card at Walgreens or Duane Reade stores. Cardholders will be able to load cash onto their Balance Financial or Exact Prepaid MasterCard for a fee by visiting any load/reload location that will service their account, including locations offering the Green Dot reload network, and other locations. Beginning Dec. 1, 2015, cardholders can obtain a list of load/reload locations by visiting www.myexactaccount.com or calling 888-924-2653.


Q: What happens to direct deposits to my prepaid card made by my employer or government agency?

See Answer 

A: If cardholders have payroll or benefit payments loaded to the Balance Financial card account using direct deposit, cardholders do not have to take any action to continue those deposits to the Balance Financial or Exact Prepaid MasterCard. However, if a cardholder does not want to continue with the Exact Prepaid MasterCard, the cardholder must make alternative pay arrangements with the cardholders employer or benefits provider before Dec. 1, 2015.


Q: What is the last day to use the card for withdrawals, purchases and payments?

See Answer 

A: The old Balance Financial card you have will continue to work for you after Dec. 1, 2015. The new Exact Prepaid MasterCard will arrive in the mail in early February 2016, but your old Balance Financial card will continue to work until the old Balance Financial card expires or the new Exact Prepaid MasterCard is activated, whichever occurs first.


Q: What if I do not want an Exact Prepaid MasterCard?

See Answer 

A: At any time a cardholder may choose to cancel the card account, withdraw funds or spend down the balance. The cardholder may also have the remaining balance sent to the cardholder by mail in the form of a check. If requested before Dec. 1, 2015, there will be no charge for mailing a check. Call 888-924-2653.


Q: How will fees and other services change with the new card?

See Answer 

A: Prior to Dec. 1, 2015, the existing terms and conditions of your Balance Financial card continue to apply. Beginning Dec. 1, 2015, the new terms and conditions take effect. Only two fees are changing. All other fees remain the same. A copy of the new Cardholder Agreement was mailed with letters sent to active cardholders who are able to reload their card. (Active cardholders are cardholders who passed the ID process and have not had their card deactivated pursuant to the Balance Financial Cardholder Agreement which is effective through Nov. 30, 2015). A summary of some of the important terms of the Fee Schedule section and card features which are changing follows:

Fees
- The two fees below are changing. All other fees remain the same.
&npsp; &npsp; - Reload Fee  was $2.95. Now varies by retail load location.
&npsp; &npsp; - ATM Cash Withdrawal Fee  was free at participating Walgreens and Duane Reade locations, $2.95 per transaction at all other locations. The fee will now be $2.95 per transaction at all locations. Effective Dec. 1, 2015, transactions at any ATM, including those located at Walgreens and Duane Reade stores, may also have additional fees depending upon the ATM operator at that location. For more information about ATM fees and networks available after Dec. 1, 2015, call 888-924-2653 or after Dec. 1, 2015, you may also visit www.myexactaccount.com.

Loading Funds On Your Card
- Reloads at Walgreens and Duane Reade stores through the Balance Financial reload network can continue to be made by cardholders through Nov, 30, 2015. Effective Dec. 1, 2015, there will be no check cashing or PIN debit loading with the Balance Financial card or Exact card at Walgreens or Duane Reade stores.
- Beginning December 1, 2015, cardholders will be able to load/reload their Balance Financial or Exact Prepaid MasterCard with cash at participating third party load/reload locations. A list of these third party locations will be available at www.myexactaccount.com. The fee for third party load/reload services will be directly charged to the cardholder by the third party. Check the participating third-party load/reload locations for their load/reload fees and conditions.

Accessing Account Information
- Effective Dec. 1, 2015, cardholders will no longer be able to access card account information through the kiosks at Walgreens and Duane Reade locations.
- Beginning Dec. 1, 2015, cardholders may access card account information at www.myexactaccount.com instead of balancefinancial.walgreens.com.
- Also beginning Dec. 1, 2015, cardholders may access card account information using the Exact Prepaid MasterCard mobile application instead of the Balance Financial mobile application.

Other - Effective Dec. 1, 2015, Balance Reward Points will not be earned when using or loading a card. For more information about Balance Rewards you can view your account information at www.Walgreens.com, use the live chat button on the Walgreens website, or call Walgreens customers service at 1-800-WALGREENS (800-925-4733).
- Additional clarification has been added regarding the Bill Pay feature associated with the card which details the cardholders rights and responsibilities to cancel Bill payment transactions.


Q: How can I load my current Balance Financial balance on a different prepaid card?

See Answer 

A: If you prefer not to use the Exact Prepaid MasterCard, Walgreens continues to offer other prepaid cards to our customers. Customers can remove the balance from their Balance Financial card by spending down their balance, withdrawing cash or receiving a check by mail for their remaining balance. They can then load the money to another prepaid card or other financial service option of their choice.


Q: Can a Walgreens cashier provide me with cash to close out my transaction?

See Answer 

A: Until Nov. 30, 2015, cash can be accessed without a fee at a Walgreens ATM. Beginning Dec. 1, 2015, Walgreens can no longer service your Balance Financial account, and ATM withdrawals will carry a $2.95 fee plus any additional fees that may apply as explained in the customer letter.


Q: What if I need to expedite money to a friend or relative?

See Answer 

A: Walgreens offers customers Western Union services, including the ability to independently stage transactions, and fund money transfers and bill payments via cash or pin-based debit, initiated at the self-service kiosk using the photo touchscreen and finalized at the register. The kiosks are located in more than 7,800 Walgreens and Duane Reade locations between 8 a.m. and 10 p.m. local time.


Q: I earned Balance Rewards points by using my Balance Financial card. Do I lose the points?

See Answer 

A: You will not lose your points. Any points added to your Balance Rewards account remain in that account. Effective Dec. 1, 2015, you will no longer earn Balance Rewards points when using or loading your Balance Financial or Exact Prepaid MasterCard.


Q: Where can I go or who do I call if I have questions?

See Answer 

A: Beginning Dec. 1, 2015, for information about the Exact Prepaid MasterCard, including load locations, services and cardholder account information, visit www.myexactaccount.com. On or before Nov. 30, 2015, cardholders may continue to use the Balance Financial website at balancefinancial.walgreens.com. Cardholders may also call 888-924-2653 for any questions.


Q: Will I still be able to use my mobile app to manage funds on my prepaid card?

See Answer 

A: As of Dec. 1, 2015, cardholders may access their card account by downloading and using the Exact Prepaid MasterCard mobile application instead of the Balance Financial mobile application. Effective Dec. 1, 2015, the Exact Prepaid MasterCard mobile app can be downloaded at an app store or by visiting www.myexactaccount.com.


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