Balance Financial

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How it Works 

Q: What is the Balance Financial Prepaid MasterCard?

A: Balance Financial is a debit card with a MasterCard logo that can be used anywhere MasterCard is accepted.

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Q: How do I get a card?

A: Visit any Walgreens or Duane Reade store to purchase a Balance Financial Prepaid MasterCard for just $2.95.

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Q: How do I activate if I purchased the instant issue card?

A: There are three simple ways to activate and register your card:

-Visit Walgreens.com/BalanceFinancial,

-Call the customer service line at 888-924-2653,

-Visit a kiosk at any Walgreens store near you.

Once you have successfully activated your account, a personalized card will be sent in the mail.

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Q: How do I activate the card if I received it in the mail?

A: There are two options to activate:

-Visit Walgreens.com/BalanceFinancial and click the Activate button,

-Call the customer service line at 888-924-2653.

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Q: Where can I use it?

A: You can use your card online, over the phone, and everywhere Debit MasterCard is accepted, including: grocery stores, gas stations, restaurants, and more.

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Q: Can I return the card to the store to get my money back?

A: No. You will not be able to return the card to the store once you have purchased the card. If you decide you no longer want the card, you can spend the funds on the card or call 888-924-2653 to close your account and request a refund via a check. A Check Refund Fee in the amount of $2.95 will apply and will be deducted from your balance.

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Card Maintenance 

Q: How do I check my balance?

A: To check your available balance, log into your online account by visiting Walgreens.com/BalanceFinancial. You can also call 888-924-2653 or download the Balance Financial mobile app.

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Q: How do I add funds to my card?

A: There are several ways to add funds to your card:

-Cash: Simply take your cash and your Balance Financial Prepaid MasterCard to any Walgreens near you and tell the checkout cashier you want to load funds to your card. The cashier will scan your card, load the cash on your card, and collect the $2.95 reload fee. Funds will be available on your card in minutes.

-Check: You may deposit a payroll, tax refund or government check to your card at any Walgreens or Duane Reade store. The funds will be automatically loaded onto your Balance Financial Prepaid MasterCard.

-PIN Debit: You may transfer funds from any other account using PIN debit. Simply present the debit card and your Balance Financial Prepaid MasterCard to a checkout cashier at any Walgreens near you. The cashier will swipe your debit card and ask you to enter that cards PIN number. The cashier will then load the funds onto your Balance Financial Prepaid MasterCard. Funds will be available on your card in minutes. A $2.95 reload fee will apply.

-Direct Deposit: You can get your paychecks or government checks directly deposited into your Balance Financial Prepaid MasterCard. Simply log into your Balance Financial online account and go to the Add Money section to download and print a direct deposit form, or write down your routing and account number and give it to your payroll or benefits provider.

-Bank Transfer: You can transfer money from your bank, credit union, or other financial institution to your Balance Financial Card via ACH.

-Western Union Services: Coming soon.

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Q: What is the personal identification number (PIN) and why do I need one?

A: A PIN is a four-digit number that is used when making purchases and obtaining cash. It is a security feature that personalizes your Balance Financial Card. We recommend you keep this number safe; do not keep it in your wallet or write it on your Balance Financial Prepaid MasterCard.

You will need your PIN if you select Debit when you swipe your Balance Financial Prepaid MasterCard, but not if you select Credit. Also, the ATM console will require you to input your PIN when withdrawing cash.

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Q: How do I set my PIN?

A: You can set your PIN by calling the automated customer service line at 888-924-2653. When you set your PIN, choose a number that you are familiar with so you do not easily forget it.

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Q: What if I forget my PIN?

A: You can reset your PIN by logging into your online account at Walgreens.com/BalanceFinancial or by calling the automated customer service line at 888-924-2653.

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Balance Rewards 

Q: How do I link my Balance Financial card with my Balance Rewards account?

A: When you purchase the card, ask the sales associate about linking your Balance Rewards account to your new Balance Financial card.

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Q: Do I receive extra Balance Rewards points when I use the Balance Financial card at any Walgreens?

A: When the two cards are linked, and you use the Balance Financial card in any Walgreens, you get:

-10 points for every $1 spent on eligible merchandise and services;

-100 points every time you reload the card in a store;

-1,000 points for the first direct deposit loaded onto the card and then 250 points a month during each month a direct deposit is received.

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Q: Can I use the Balance Financial card only as a Balance Rewards card without using it to pay?

A: Yes. Once the Balance Financial card is attached to a Balance Rewards account, each time the card is used in a transaction, you are asked whether you want to use it for payment. If not, the Balance Rewards membership is still applied.

If you do not pay with the Balance Financial card, you will not receive the extra Balance Rewards points which are earned when the card is used for payment. You receive only the Balance Rewards points that any Balance Rewards member would receive.

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Q: If I use my Balance Financial card as a Balance Rewards card, do I need to swipe the card or can I enter my phone number on the pin pad before paying with the Balance Financial card?

A: The system will recognize your Balance Rewards membership once the card is swiped to pay. However, if you do this at the beginning of the transaction, it will not affect the process.

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Additional Resources 

Q: Where can I get more information on the Balance" Financial Prepaid MasterCard?

A: Complete information on the program can be found here.

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Q: Is there a phone number I can call if I have issues with my card?

A: Balance Financial customer service agents are available by calling 888-924-2653, Monday through Friday from 5:00 a.m. to 11:00 p.m., or Saturday and Sunday from 6:00 a.m. to 6:00 p.m., Mountain Standard Time. You can also access your account balance, transaction history, or report your Balance Financial Prepaid MasterCard lost or stolen 24 hours a day by calling the Balance Financial automated customer service line at 888-924-2653.

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