Online Orders
Online Orders: General Merchandise
Q: How do I shop Walgreens.com?
A: Click on Shop and
follow the steps to savings on basic items, contact lenses and web exclusive items. For
prescription orders, click on Pharmacy.
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Q: What is the Walgreens Brand Guarantee?
A: Your satisfaction is 100% guaranteed on all Walgreens Brand products! If you are not
completely satisfied, return the unused portion and we will refund the full price.
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Q: Can I pre-order an item?
A: Yes. A Pre-Order button appears next to the products that qualify. Select
Pre-Order and the item will be placed in your shopping cart. Your credit card
will not be charged until we ship the item to you.
To pre-order multiple items, please place a separate order for each one. They will be shipped separately. The estimated release date (when the product will be available for sale) is listed below the Pre-Order button on the product page.
Pre-orders cannot be added to a regular online order due to the future release date of the pre-order product.
As soon as your pre-order ships, we will send an email to let you know it's on its way. Each
pre-order will ship separately. Standard shipping charges apply to pre-orders. See Shipping for
details.
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Q: Can I receive general merchandise or contact lens orders with my prescriptions?
A: Sorry, no. We process prescriptions, contact lenses and general merchandise orders
separately. You will receive separate shipments for each type of order and separate shipping
charges will apply.
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Q: I did not receive all of my items. Will Walgreens ship the balance later?
A: We make every effort to complete your order as requested. If a product you requested is not
available at the time of processing, we will not create a backorder. We re-stock our inventory
regularly, so please check Walgreens.com within 5 to 7 business days; you may be able to order
the product again.
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Q: Where can I find my General Merchandise order status information?
A: First, log into your account in the red Welcome
back area at the upper right of the Home Page. Once you are logged in, click on
my account between "log out" and "need help?". This link will take you to
Your Account page. At the top of the left navigation column, you will see Order
Status. Under Order Status, click on Store Products and Contact Lenses.
You will also receive a confirmation email once your order has shipped or is ready for
pickup. You can view the details of your store order by selecting the Order Number link. If you
require further assistance, please call Customer Service toll-free, at 1-877-250-5823.
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Q: What does this term in my General Merchandise order status mean?
|
If the order status page for General Merchandise says: |
Then: |
|
In Process |
Your order is currently being filled. |
|
Shipped |
Your order has shipped. |
|
Out of Stock |
Your ordered item(s) will not be backordered. You can place a new order for this item once it becomes available again. |
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Q: Can I change or cancel my online general merchandise order?
A: General Merchandise orders without contact lenses can be cancelled within one hour of order placement. Please contact Customer Service toll-free, at 1-877-250-5823.
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Online Orders: Pharmacy
Q: How do I order prescriptions?
A: Click on Pharmacy at the top of any page. Then, locate the blue Order
Prescriptions box near the top of the right navigation column.
Choose the type of prescription you want to order:
- Refill - If you have your in-store prescription
number available, you may enter it into the In-Store Express Refills box near the bottom
of the right navigation column and click Refill. No registration require
Or - Select refill prescriptions from the Order Prescriptions box near the top of the right navigation column. If you have already completed your full online pharmacy registration, you will be prompted to log in. If you do not have an online pharmacy registration, you will be prompted to create one. Once you have created your pharmacy account, you may view all of your Prescriptions Available for Refill and select the prescription(s) you would like to have filled.
- New - Enter required information. Select new prescriptions from the Order Prescriptions box near the top of the right navigation column. If you have already completed your full online pharmacy registration, you will be prompted to log in. If you do not have an online pharmacy registration, you will be prompted to create one. Once you have created your pharmacy account, you may enter the required information.
- NOTE: If you prefer not to send your information over the Internet, you may print and mail in an order form for new prescriptions. Go to Mail-In Order Form.
- Transfer - Enter required information. Select transfer prescriptions from the Order Prescriptions box near the top of the right navigation column. If you have already completed your full online pharmacy registration, you will be prompted to log in. If you do not have an online pharmacy registration, you will be prompted to create one. Once you have created your pharmacy account, you may enter the required information.
When you are finished, click Add to Order.
- Add additional prescriptions to your
order.
Click the appropriate link at the bottom of the page for the prescription type(s). Verify each prescription as you add it to your order. - When you are finished, click Continue.
- Choose a method of receiving your order.
Pick up - If your order includes refills, you may select Pick up at my Walgreens, or you may Choose a different Walgreens with our Store Locator. If your order includes New and Transfer Prescriptions only, you may choose a Walgreens for pick up with our Store Locator. You will also be asked to choose a pick up date and time.
Shipping - Enter the shipping and billing information to have your order shipped to you.
When you are finished, click Continue. - Enter your Health/Allergy Conditions, Other Medications
and Insurance Information.
The first time you place an order, you will need to enter your health/allergy conditions, other medications and insurance information. This information enables your Walgreens pharmacist to check for potentially harmful interactions between your health and allergy conditions and your Prescription History. Select from the comprehensive lists provided. Click Continue.
Other Medications - Select the vitamins, herbal or nutritional supplements, prescriptions filled at other pharmacies and over-the-counter drugs that you use regularly. Your Walgreens pharmacist will check for harmful interactions between these medications and your Prescription History. Click Continue.
Insurance Information - The first time you place an order, you will need to enter the relevant insurance information applicable to your third-party prescription plan. If you do not use insurance, choose Self-Pay and click Continue.
NOTE: If you indicated that you are an existing Walgreens customer during registration, we will use the information already on file. - Review and submit your order. Verify the
information on the final page and click Submit Order. Next, you will see a
confirmation page. Our Customer Service Department will contact you if we need additional
information to complete your order.
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Q: Why must I establish my activation code from my home phone?
A: The phone number that you call from to establish your pharmacy account must match the
primary phone saved on your account. If your activation code doesn't work, you will
automatically be connected to a Customer Service agent. If you are still having trouble
activating your pharmacy account, please call Customer Service toll-free, at
1-877-250-5823.
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Q: I am getting messages about activating my Pharmacy account. What can I do about account
activation-related issues?
A: Please call Customer Service toll-free, at 1-877-250-5823.
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Q: Why do I need to order from each page of my Prescriptions Available for Refill, why can't
I place just one order?
A: Currently, if your prescriptions available for refill are located on more than one page, our
ordering systems require separate orders for medications on each page of your Prescription
History. You can also order your medications by phone through our easy to use Touch Tone
Refill Service. Just call your local Walgreens and you will be guided through the
steps.
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Q: Can a prescription be deleted from my Prescription
History?
A: No, prescriptions cannot be deleted from your history. Prescriptions are viewable for 15
months from the last fill date. These records must be kept up to 15 months so that we have a
history and medical record of your prescriptions. After 15 months from the last fill date, the
prescription will be transferred to microfilm and deleted from your viewable prescription
history. However, to simplify re-ordering, you can hide inactive prescriptions by clicking on
Hide so only the prescriptions you want to re-order are highlighted.
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Q: How can I obtain my prescription records prior to the last 15 months?
A: Contact the local Walgreens store that filled your prescriptions. The pharmacy should be able to produce your records, in most cases, within 5-10 business days.
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Q: How can I set up Prescription Refill Reminder emails?
- Click on Pharmacy at the top of any page.
- Select Email Reminders. If you are a Returning
Customer, you will be prompted to enter your
user name and password. New Customers will need to Register before setting up reminders. - Select Sign Up in the Prescription Refill Reminders section.
- Review your information and select Submit.
- Your Prescription Refill Reminder Emails will need to process
before setup is complete. Check the
status by visiting the Email Reminder Setup page.
To Cancel Prescription Refill Reminder Emails, select the Remove link on the
Email Reminder Setup page. Or, select the Cancel link at the bottom of a refill
reminder email.
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Q: How can I set up Personal Reminder emails?
(These are unlimited to help you remember events like doctor appointments, anniversaries and
birthdays.)
- Click on Pharmacy at the top of any page.
- Select Email Reminders. If you are a Returning Customer, you will be prompted to enter your user name and password. New Customers will need to Register before setting up reminders
- Select Add a Personal Reminder.
- Complete the Reminder Type, Message, Repeats, Remind Me On, Remind Me until fields and then select Continue.
- Review your information and select Submit.
To Cancel a Personal Reminder, select the Remove link next to the reminder you
want cancelled on the Email Reminder Setup page.
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Q: How much will my shipped prescription cost?
A: At this time, we are unable to provide the subtotal or your prescription order online. To
find out if a specific medication or quantity is covered by your standard co-pay, please
contact your prescription insurance provider directly. Any prescription plans or drug discount
programs you're enrolled in may affect your prescription drug prices. For pricing on
prescriptions to be picked up at Walgreens, follow Store
Locator. (Hours vary by location.)
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Q: Can I request a generic equivalent?
A: Yes, if there is an appropriate substitute available. Once the patent has expired on a drug,
a generic equivalent can be manufactured by another pharmaceutical company. The generic
manufacturer must meet the same standards set by the FDA that manufacturers are required to
meet. Your pharmacist can answer any questions you may have about your medication and cost
saving alternatives.
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Q: What is the difference between the online and mail service pharmacies?
A: Walgreens Mail Service Pharmacy is a coverage benefit provided by participating insurance
carriers specifically for maintenance prescriptions for ongoing conditions. If you are a Mail
Service Pharmacy patient, you must request all mail order prescriptions through Mail Services
or by calling the Mail Service Customer Care Center toll-free, at 1-800-797-3345. If you do not
have Mail Service benefits, you may order prescriptions from Walgreens.com to be shipped to
your home FREE of charge via standard shipping.
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Q: How much will my mail prescription cost?
A: At this time, we are unable to provide the subtotal of your prescription order online.
To find out if a specific medication or quantity is covered by your standard co-pay, please
contact your prescription insurance provider directly. Any prescription plans or drug discount
programs you're enrolled in may affect your prescription drug prices. For pricing on
prescriptions to be picked up at Walgreens visit the Store
Locator. (Hours vary by location.)
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Q: Can I receive general merchandise or contact lens orders with my prescriptions?
A: We process prescriptions, contact lenses and general merchandise orders separately. You
will receive separate shipments for each type of order and separate shipping charges will
apply.
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Q: What are the payment options for my prescription order?
1. For In-Store Pickup: For faster service, enter your credit card information into
ExpressPay and have your order billed in store when you pick it up. All other in store payment
options are available when you pick up your prescription order.
2. For Shipped Prescriptions: We accept all major credit cards. Credit card
information must be entered or saved to your account at time order.
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Q: How can I get a discount on my prescriptions?
A: Check out our Prescription
Savings Club. You may be eligible for savings on thousands of brand name and generic
medications, some only $12 for a 90-day supply! Talk to your pharmacist for eligibility
details. A membership fee is required ($20 individual or $35 family per year). This program
does not constitute insurance. Persons receiving prescription benefits from a publicly funded
health care program are ineligible. Membership may be cancelled within 30 days from issue date
for a full refund. Browse the complete Terms
and Conditions or call toll-free, 1-866-WCARD-12 (1-866-922-7312) Walgreen Co., 200
Wilmot Rd., Deerfield, IL 60015.
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Q: How do I request or refill a prescription from a different Walgreens pharmacy?
A: Log into your pharmacy account and select Refill Prescriptions on the Pharmacy
page to choose your prescriptions and Checkout. Select Change Store on the
Choose Pickup or Shipping screen. You will be automatically directed to
the Store
Locator to choose a new pickup location and complete your order. Or, request
your refill directly by contacting your selected pharmacy location.
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Q: Can I transfer my prescription to a different Walgreens?
A: Yes. Log into your account and place your order(s). On the choose pickup or shipping window,
you will see your preferred store for pickup. Click on the Change Store button and enter
the new location.
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Q: Can Walgreens add a flavor to my child's prescription?
A: In most cases, yes. Select Flavor for more information.
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Q: Can a friend or family member pick up my prescriptions?
A: A friend or family member picking up your prescription at the pharmacy verifies that your
friend or family member is involved in your immediate care. The pharmacy may give the filled
prescription to your friend or family member but may only provide information based on the
prescription(s) being picked up at that time.
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Q: Where can I find my Pharmacy order status
information?
A: First, log into your account in the red Welcome
back area at the upper right of the Home Page. Once you are logged in, click on
my account between "log out" and "need help?". This link will take you to
Your Account page. At the top of the left navigation column, you will see Order
Status. Under Order Status, click on Store Products and Contact Lenses.
You will also receive a confirmation email once your order has shipped or is ready for
pickup. You can view the details of your store order by selecting the Order Number link. If you
require further assistance, please call Customer Service toll-free, at 1-877-250-5823.
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Q: What does this term in my prescription order status mean?
|
If the order status page for shipped prescriptions says: |
Then: |
|
Order Being Processed |
Your prescription order is in progress. |
|
Shipped |
Your prescription order has shipped. |
In store pickup prescriptions
Select "Status/Details" link on the Prescriptions Available for Refill page
|
If order status page for in-store prescription pick up says: |
then: |
|
In Process |
Your prescription order is in progress. Call the pharmacy for more information. |
|
Ready |
Your prescription order is ready to be picked up. |
|
Picked Up |
This prescription order has already been picked up. |
For more details, you can visit Your Entire Prescription History and select
Status/Details. Your confidential information is displayed only if you have completed
your full online registration.
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Q: Can I change or cancel my online prescription order?
A: Once a prescription order has been submitted "in process", it cannot be cancelled online due
to automated processing. Please contact your local pharmacy to have your in store pickup order
cancelled. If your order placed for shipping has not yet shipped, you may cancel by calling
toll-free, 1-877-250-5823.
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Online Orders: Contact Lenses
Q: How can I order contact lenses?
A: You can order contact lenses 4 ways:
Online
Call us toll-free, at 1-866-817-1631
Mail your completed Printable Contact
Lens Order Form to: Walgreens.com
8350 South River Parkway
Tempe, AZ
85284-2516
Fax your completed Printable Contact Lens
Order Form to 1-866-312-0860. After we have your contact lens prescription
information, we will contact your prescriber to verify your order.
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Q: Do I need a copy of my prescription to order contact lenses?
A: No, but you do need to know the exact brand, type and measurements specified by your eye
care provider. Also, your prescription must have been issued within the past 12 months. Please
allow one business day for us to verify your prescription with your eye care provider.
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Q: Can I order any contact lens type as long as it matches the numbers on my
prescription?
A: No, your eye care provider has written your prescription for a specific brand, model and
type of lens. We can only fill the exact prescription your provider has given you. (We may,
however, substitute identical lenses with a different brand name produced by the same
manufacturer.)
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Q: I want to order color contact lenses for cosmetic reasons. Do I need a
prescription?
A: Yes. To preserve your vision, you should see your eye care prescriber for an exam even if
you only want color contact lenses with no correction. We will verify all prescriptions, even
those for cosmetic lenses.
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Q: Can I order contact lenses for just one eye?
A: Yes. Enter the prescription information for the appropriate eye, deselect the other eye and
add the lens to your cart.
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Q: Can I order one type of contact lens for one eye and a different type for the
other?
A: If that is what is indicated on your prescription. Find the correct lens for the first eye.
On the order form, check the box for that eye and enter the prescription information. Add it to
your cart.
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Q: How do I read a contact lens prescription?
A: Each prescriber's prescription form is different, but they all include the same information.
Each lens measurement falls within a different range of values, so eye care professionals know
which value refers to each measurement, even when they are not labeled. Also see the specific
definitions for base curve, diameter, power/sphere, cylinder and axis at the
bottom of this page.
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Q: How do I find out if you carry my brand of contact lenses?
A: Select Shop on the Walgreens.com home page. On the left navigation column, look for
Contact Lenses. Click on Contact Lenses to see the Top Brands and more.
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Q: Can I order contact lenses for someone else, such as a child or spouse?
A: Yes, if you have that person's prescription information, user name and password. Each
contact lens customer must have a separate Walgreens.com account and user name. To order
contact lenses for another person, please log in using that person's user name and
password.
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Q: Can my eye care prescriber call the Walgreens Contact Lens Center?
A: Yes. Your prescriber may either call us toll-free, at 1-866-817-1631 or fax your
prescription to us at:
1-866-312-0860.
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Q: Can the Walgreens Contact Lens Center customer service representative call my eye care
prescriber?
A: Yes. Please give the representative your prescription number and contact information for
help us reach your eye care prescriber.
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Q: Is Walgreens.com an authorized contact lens retailer?
A: Yes. Walgreens is authorized by manufacturers to sell the specific brands and models of
lenses listed in our Contact Lens Center. Licensed opticians supervise our order confirmation
and fulfillment processes.
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Q: What if my contact lens prescription has changed?
A: To make any changes (such as base curve, diameter or power), you must return to the Contact
Lens Center home page and place a new order. We will contact your prescriber for confirmation
before processing and shipping your new order. If you do not have an online account, please
call Walgreens Contact Lens Customer Service toll-free, at 1-866-817-1631 to order your contact
lens prescription.
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Q: What if I entered incorrect prescription information?
A: If your prescriber notices that the prescription is incorrect, but not expired, he/she can
correct it. Or, you can call Customer Service at 1-866-817-1631 to place a new order with the
correct information.
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Q: How do I know if my prescription is still valid?
A: Go to Shop and click on Contact Lenses in the left navigation column. From
there you will see Reorder Contact Lenses. Click on your prescription to see the
expiration date. Most contact lens prescriptions expire one year from the exam date given by
your eye care prescriber; if one was not provided, the prescription will expire one year from
the order date.
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Q: My contact lens prescription has expired. Can I still order?
A: If your contact lens prescription has expired, you will need to see your eye doctor to get
your prescription renewed. You can place a new order once your eye care prescriber has written
a new prescription for you. Legally, we are not able to fill expired prescriptions.
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Q: Can I pick up my contact lenses at my local Walgreens with my other prescriptions?
A: No, contact lenses are available by mail order only.
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Q: How will I know when my contact lenses have been shipped?
A: You will receive an email notification. Or, you can call Contact Lens Customer Service
toll-free, at 1-866-817-1631.
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Q: Where can I find my contact lens order status information?
A: First, log into your account in the red Welcome back
area at the upper right of the Home Page. Once you are logged in, click on my
account between "log out" and "need help?". This link will take you to
Your Account page. At the top of the left navigation column, you will see Order
Status. Under Order Status, click on Store Products and Contact
Lenses.
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Q: What does this term in my Contact Lens Order status mean?
|
If the order status for contact lenses says: |
Then: |
| Verifying Prescriber | We are trying to reach your optometrist to verify your prescription. |
| In Process | Your order is currently being filled. |
| Shipped | Your order has shipped. |
| Out of Stock | You will receive an email notification of an item backorder or order cancellation. |
A: You can view the details of your contact lens order on Your Order Status page by
selecting the Order Number. You may also read the Product Details of each item in
your order. If your order includes both contact lenses and other items, the contact lenses will
be shipped separately and you will be charge separate shipping fees. Each shipment will have
its own packing slip. If you require further assistance with your contact lens order, please
call Contact Lens Customer Service toll-free, at 1-866-817-1631.
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Q: How do I reorder a contact lens prescription and how long does it take?
A: Once you Register and
create a Walgreens.com account, you may reorder a currently active prescription online. Select
Shop, Contact Lenses, then Reorder Contact Lenses. Each contact lens prescription
is listed, showing an expiration date. To reorder an active contact lens prescription, select
that prescription. You will be taken to your cart where you can update the quantity of lenses
in your order. No verification is required with an active prescription. We will ship your
contact lenses as soon as they are available. If you have no account, please call Walgreens
Contact Lens Customer Service toll-free, at 1-866-817-1631 to reorder your contact lens
prescription.
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Q: Will I be charged sales tax on my contact lenses?
A: Laws on sales tax for contact lenses vary by state.
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Q: Are my contact lenses FSA (Flexible Spending Account) eligible?
A: If your contact lenses are eligible, they will be identified the FSA icon on the product
information page.
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Q: How do I get a receipt for my FSA-eligible contact lens purchases?
A: All FSA-eligible products (including contacts) will be identified on the order confirmation
page. You may print the page to use as a receipt for claiming your FSA reimbursement.
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Q: How do I take advantage of a special offer on contact lenses?
A: If a rebate is available for your contact lenses, a link to information about the rebate,
including instructions for redeeming it, will appear on the product information page. If there
is a manufacturer offer on the contact lens packaging, follow the instructions to redeem the
rebate. You can use the invoice sent with your contact lenses as proof of purchase in most
cases.
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Q: How do I pay with insurance?
A: Sorry, we do not accept any vision insurance plans at this time. Please contact your
insurance provider for information on their reimbursement procedures. If they provide
reimbursements for contact lens purchases, you may submit the invoice included with the order
you receive.
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Q: Can I use my Medicare prescription card for contact lenses?
A: Medicare prescription cards cannot be used for contact lenses at this time.
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Q: Can I change or cancel my online contact lens or contact accessories order?
A: You can cancel your order only if the order has not already been processed by the optician
and been fulfilled. If the order has already shipped, you need to mail it back with the return
postage label provided. After the return has been processed, a refund will be mailed to
you.
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Q: What is the Contact Lens Fairness Act?
A: In 2004, Congress passed a law that guarantees contact lens wearers the right to buy
their lenses from any source, not only their eyewear prescribers. Browse the Contact Lens Fairness
Act to see what it means to you.
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Q: What are some commonly used terms for contact lenses?
Astigmatism: a condition in which the cornea of the eye is asymmetrically curved,
causing out-of-focus vision.
Axis: (AX): the location of the astigmatism, and indicates where to locate the cylinder. It is a number between 0 and 180. The axis is only used on prescriptions for toric lenses.
Base Curve (BC): the inside of the curve of the center of the lens, which covers the cornea. It determines how the contact lens fits the eye. It is usually a number between 8.0 and 10.0, and is measured in millimeters.
Cylinder (Cyl): an area of extra power, to correct for astigmatism. It is a number
between
-0.50 to -3.00. (For contact lenses it will always be negative.) The cylinder is only used on
prescriptions for toric lenses.
Diameter (DIA): the distance from one edge of the lens to the other. It determines how the contact lens will fit in your eye. It is usually a number between 13.6 and 14.8.
Eye Care Prescriber: a professionally qualified person registered to test eyes and conduct other examinations to detect eye diseases and conditions. He or she must also be qualified to correct abnormal vision. Optometrists or licensed opticians are examples of professionally qualified eye care prescribers.
Power/Sphere (SPh): The power refers to the strength of the contact lens. It is shown with a minus sign (-) for myopia (nearsightedness) or a plus sign (+) for hyperopia (farsightedness). It is a number between -0.50 to -20.00 for myopia and +0.50 to +20.00 for hyperopia. The power for each eye may be the same or it may be different. The power for your eyeglass prescription may be different from the power for your contact lens prescription.
Toric Lenses: are contact lenses designed to correct astigmatism by providing two
different optical powers at right angles to each other (one for astigmatism, the other for
either myopia or hyperopia).
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