Online Orders
Online Orders: Products
Q: Can I pre-order a product?
A: Yes. A Pre-Order button appears next to the products that qualify. Select
Pre-Order and the item will be placed in your shopping cart. Your credit card
will not be charged until we ship the item to you.
To pre-order multiple items, please place a separate order for each one. They will be shipped separately. The estimated release date (when the product will be available for sale) is listed below the Pre-Order button on the product page.
Pre-orders cannot be added to a regular online order due to the future release date of the pre-order product.
As soon as your pre-order ships, we will send an email to let you know it's on its way. Each
pre-order will ship separately. Standard shipping charges apply to pre-orders. See Shipping for details.
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Q: How can I check my pre-order status?
A: Go to the product details page. The estimated release date is located above the Pre-Order
Now button.
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Q: Can I change or add more to my order after I have submitted it?
A: After you have submitted your order, it is complete. You will need to submit another
order.
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Q: Can I receive products or contact lens orders with my prescriptions?
A: Sorry, no. We process prescriptions, contact lenses and product orders separately. You will
receive separate shipments for each type of order and separate shipping charges will apply.
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Q: I did not receive all of my products. Will Walgreens ship the balance later?
A: We make every effort to complete your order as requested. If a product you requested is not
available at the time of processing, we will not create a backorder. We re-stock our inventory
regularly, so please check Walgreens.com within 5 to 7 business days; you may be able to order
the product again.
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Q: Can I change or cancel my online product order?
A: Product orders without contact lenses can be cancelled within one hour of order placement.
Please contact Customer Service toll-free, at 1-877-250-5823.
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Q: What is the Walgreens Brand Guarantee?
A: Your satisfaction is 100% guaranteed on all Walgreens Brand products! If you are not
completely satisfied, return the unused portion and we will refund the full price.
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Online Orders: Pharmacy
Q: Now that I am fully registered, how do I order prescriptions?
A: You can manage Refill Prescriptions or order Express Refills from the
bright blue Pharmacy box on the Walgreens.com Home Page, or select the Pharmacy tab to display all Pharmacy
options. Select your prescription ordering method under the Manage Your Prescriptions
header in the left column.
NOTE: If you have already completed your full online pharmacy registration, you will be prompted to sign in. If you do not have an online pharmacy account, you will be prompted to Create a Pharmacy Registration.
-- Refill Prescriptions:- On the Manage Prescriptions page, you will see all your prescriptions eligible for refills under the Active Prescriptions tab. There are columns for Prescription, Refills, Last Filled, and Status/Alerts.-- New Prescriptions:
- Select the box(es) next to the prescription(s) you want to refill, and click on the Add to Cart button to add them to your Shopping Cart.
- A Shopping Cart confirmation box will appear, where you can select Continue Refilling or Checkout. If your prescription is eligible for 90-day Refills or is currently set for Auto Refills, this confirmation box will display your options.
- Select Checkout to proceed to your Shopping Cart.
- In your Shopping Cart, you can Continue shopping or Proceed To Checkout (the bright blue button at the bottom of the right navigation column). You will also see links next to your prescription to Refill Another Prescription, Request a New Prescription, or Transfer a prescription before you check out.
- After you select Proceed To Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select A Store button to choose your local Walgreens store.)
- To have your prescriptions shipped to you, select Ship To Me and click Continue.
You can also edit your list to create a list of prescriptions you refill on a regular basis and hide those you do not. On the Manage Prescriptions page under the Active Prescriptions tab, select the checkbox next to the prescription you'd like to hide from your active list. Click Hide from Active List to move an expired or infrequently ordered prescription to your Prescription History. Your custom list will now be displayed each time you order refills.
NOTE: Hidden prescriptions cannot be restored, but are still available for viewing and ordering in the Prescription History tab.
NOTE: If you have a written prescription, please bring it to your local Walgreens for in-store pickup.-- Transfer Prescriptions:
- On the New Prescriptions page, please fill out the Prescriber's First and Last Name, as well as their Phone Number, the Drug's Name and Strength and the Drug Quantity. There is also a checkbox where you can indicate whether you will accept a generic equivalent.
- Click on the red Add to Cart button at the bottom of the right navigation column. - You will be taken to your Shopping Cart where you can review your prescription order.
- Click Continue shopping to add more items to your shopping cart, or Proceed To Checkout (with the bright blue button at the bottom of the right navigation column) if you are ready to place your order.
- After you select Proceed To Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select A Store button to choose your local Walgreens store.)
- To have your prescriptions shipped to you, select Ship To Me and click Continue.
- On the Transfer Prescriptions page, you will need to Enter Your Prescription Details. You will see several areas to fill out: Pharmacy Name, Pharmacy Phone, Drug Name/Strength, Quantity, Prescriber's First Name, Prescriber's Last Name and Prescriber's Phone Number.
- Once this page is completed, click on the red Add to Cart button at the bottom of the right navigation column.
- You will be taken to your Shopping Cart where you can review your prescription order.
- Click Continue shopping to add more items to your shopping cart, or Proceed To Checkout (with the bright blue button at the bottom of the right navigation column) if you are ready to place your order.
- After you select Proceed To Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select A Store button to choose your local Walgreens store.)
- To have your prescriptions shipped to you, select Ship To Me and click Continue.
NOTE: Multiple transfer prescriptions can be added to your cart.
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Q: Do I have to sign in to order prescription refills?
A: No. As long as you have a Walgreens prescription number, you can use the blue In-Store Express Refills box on the right
navigation column of the Home Page. Simply type in the prescription number to place your
order.
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Q: I only want to see the prescriptions I need to order today. How can I edit my list?
A: On the Manage Prescriptions page under the Active Prescriptions tab,
select the checkbox next to the prescripton you'd like to hide from your active list. Click
Hide from Active List to move an expired or infrequently ordered prescription to your
Prescription History. Your custom list will now be displayed each time you order
refills.
NOTE: Hidden prescriptions cannot be restored, but are still available for viewing and
ordering in the Prescription History tab.
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Q: Can I view or hide prescriptions for family members?
A: Yes, you can create a list of prescriptions for family members on a regular basis
and hide those you do not. On the Order Refills page, select the bright blue Edit
List button near the top of the right navigation column to see the current
prescription views for your Family Prescriptions account. You can use the drop-down menu to
View All family members or individual family members. Next to each prescription, you
will see two radio buttons where you can select Show or Hide for each
prescription. Select the bright blue Save button to continue. Your custom list will then
be displayed each time you order refills.
NOTE: Hidden prescriptions can be restored at any time.
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Q: How much will my shipped prescription cost?
A: At this time, we are unable to provide the subtotal or your prescription order online. To
find out if a specific medication or quantity is covered by your standard co-pay, please
contact your prescription insurance provider directly. Any prescription plans or drug discount
programs you're enrolled in may affect your prescription drug prices. For pricing on
prescriptions to be picked up at Walgreens, follow Store Locator. (Hours vary by
location.)
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Q: Can I request a generic equivalent?
A: Yes, if there is an appropriate substitute available. Once the patent has expired on a drug,
a generic equivalent can be manufactured by another pharmaceutical company. The generic
manufacturer must meet the same standards set by the FDA that manufacturers are required to
meet. Your pharmacist can answer any questions you may have about your medication and cost
saving alternatives.
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Q: What is the difference between the online and mail service pharmacies?
A: The Walgreens.com online pharmacy is much like your neighborhood Walgreens store, only
online. It can be used to request prescription orders to be picked up at your local Walgreens
pharmacy, or our Walgreens.com shipping facility can mail your prescriptions to your specified
address. The Walgreens Mail Service pharmacy is a coverage benefit for customers who are
registered with a third party provider, usually through their employer. In order for their
prescription costs to be covered, they are required to fill their prescriptions through the
Mail Service pharmacy.
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Q: How much will my mail prescription cost?
A: At this time, we are unable to provide the subtotal of your prescription order online.
To find out if a specific medication or quantity is covered by your standard co-pay, please
contact your prescription insurance provider directly. Any prescription plans or drug discount
programs you're enrolled in may affect your prescription drug prices. For pricing on
prescriptions to be picked up at Walgreens, visit the Store
Locator.
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Q: How do I set up a 90-day prescription and have it delivered?
A: Your prescription must be eligible for a 90-day supply and your insurance plan/group
must be eligible for 90-day supplies. Moreover, for a 90-day request, physicians and insurance
(if needed) will be contacted to confirm that the 90-day supply is accepted.
If your prescription is eligible for a 90-day supply, "90 Day Eligible" will appear under the Refills column on the Manage Prescriptions page. When ordering a prescription refill from the Manage Prescriptions page, a confirmation box will appear that says "One or more prescriptions that you selected may be eligible for a 90-day supply." Click Convert to 90 Day to convert your prescription to a 90-day supply. Click Continue To Manage Prescriptions add this prescription to your Shopping Cart and return to the Manage Prescriptions page, or Checkout to add this prescription to your Shopping Cart and proceed to checkout.
You will also have a checkbox to request a 90-day supply on the new prescription request and transfer request forms. On your New Prescription page, look for the I would like a 90-day supply of this prescription, if available area with a checkbox near the bottom of the page. On the Transfer Prescription page, you can choose this option with a checkbox at the bottom of the page.
NOTE: If the 90-day conversion is accepted, it does not mean there will be a discount for the prescription. It depends on your insurance coverage.
On the Checkout page, you can select Pick Up or Ship to Home for your 90-day prescription(s). To finish, click on the bright blue Submit button at the bottom of the page to place your order.Did this answer your question?
Q: Can I receive product or contact lens orders with my prescriptions?
A: We process prescriptions, contact lenses and product orders separately. You will receive
separate shipments for each type of order and separate shipping charges will apply.
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Q: What are the payment options for my prescription order?
1. For In-Store Pickup: For faster service, enter your credit card information into
ExpressPay and have your order billed in store when you pick it up. All other in store payment
options are available when you pick up your prescription order.
2. For Shipped Prescriptions: We accept all major credit cards. Credit card
information must be entered or saved to your account at the time of your order.
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Q: How can I get a discount on my prescriptions?
A: Check out our Prescription
Savings Club. You may be eligible for savings on thousands of brand name and generic
medications, some only $12 for a 90-day supply! Talk to your pharmacist for eligibility
details. A membership fee is required ($20 individual or $35 family per year). This program
does not constitute insurance. Persons receiving prescription benefits from a publicly funded
health care program are ineligible. Membership may be cancelled within 30 days from issue date
for a full refund. Browse the complete Terms
and Conditions or call toll-free, 1-866-WCARD-12 (1-866-922-7312) Walgreen Co., 200
Wilmot Rd., Deerfield, IL 60015.
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Q: How do I transfer my prescriptions to a different Walgreens pharmacy?
A: After your prescription(s) or refill(s) are in your Shopping Cart, go to Checkout. On the left navigation column, you will see a title, Choose Pickup or Shipping. Below this title, you will see your current Preferred Store for Pickup. Under your selected store's pharmacy hours, you will see a bright blue Change Store link. Select this link to go to the Store Locator page. Here, you can Find a Walgreens near you by City, State or Zip Code, Near street address or by store features such as Drive-thru pharmacy or Open 24 Hours. Make your selections and select the bright blue Find a Store button at the bottom of the right navigation column. The next page will display all the Walgreens stores near you. Select Pick Up Here to make your store change. Choose a pickup date and pickup time and select the bright blue Continue with Pickup button at the bottom of the right navigation column. You will be taken to your Review Order page, where there is another opportunity to change your store location. Another bright blue Change Store link is located at the bottom of the left navigation column under your selected store's address. To complete your transfer, click on the bright blue Submit button at the bottom of the page.
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Q: Can Walgreens add a flavor to my child's prescription?
A: In most cases, yes. Select Flavor for more information.
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Q: Can a friend or family member pick up my prescriptions?
A: A friend or family member picking up your prescription at the pharmacy verifies that your
friend or family member is involved in your immediate care. The pharmacy may give the filled
prescription to your friend or family member but may only provide information based on the
prescription(s) being picked up at that time.
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Q: Can I change or cancel my online prescription order?
A: Once a prescription order has been submitted in process, it cannot be cancelled
online due to automated processing. Please contact your local pharmacy to have your in store
pickup order cancelled. If your order placed for shipping has not yet shipped, you may cancel
by calling toll-free, 1-877-250-5823.
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Online Orders: Contact Lenses
Q: How can I order contact lenses?
A: You can order contact lenses 4 ways:
Online
Call us toll-free, at 1-866-817-1631
Mail your completed Printable Contact
Lens Order Form to: Walgreens.com
8350 South River Parkway
Tempe, AZ
85284-2516
Fax your completed Printable Contact Lens
Order Form to 1-866-312-0860. After we have your contact lens prescription
information, we will contact your prescriber to verify your order.
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Q: Do I need a copy of my prescription to order contact lenses?
A: No, but you do need to know the exact brand, type and measurements specified by your eye care provider. Also, your prescription must have been issued within the past 12 months. Please allow 1-3 business days for us to verify your prescription with your eye care provider.
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Q: Can I order any contact lens type as long as it matches the numbers on my
prescription?
A: No, your eye care provider has written your prescription for a specific brand, model and
type of lens. We can only fill the exact prescription your provider has given you. (We may,
however, substitute identical lenses with a different brand name produced by the same
manufacturer.)
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Q: I want to order color contact lenses for cosmetic reasons. Do I need a
prescription?
A: Yes. To preserve your vision, you should see your eye care prescriber for an exam even if
you only want color contact lenses with no correction. We will verify all prescriptions, even
those for cosmetic lenses.
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Q: Can I order contact lenses for just one eye?
A: Yes. Enter the prescription information for the appropriate eye, deselect the other eye and
add the lens to your Shopping Cart.
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Q: Can I order one type of contact lens for one eye and a different type for the
other?
A: If that is what is indicated on your prescription. Find the correct lens for the first eye.
On the order form, check the box for that eye and enter the prescription information. Add it to
your Shopping Cart.
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Q: How do I read a contact lens prescription?
A: Each prescriber's prescription form is different, but they all include the same information.
Each lens measurement falls within a different range of values, so eye care professionals know
which value refers to each measurement, even when they are not labeled. Also see the specific
definitions for base curve, diameter, power/sphere, cylinder and axis at the
bottom of this page.
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Q: How do I find out if you carry my brand of contact lenses?
A: Select Shop on the Walgreens.com home page. On the left navigation column, look for
Contact Lenses. Click on Contact Lenses to see the Top Brands and more.
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Q: Can I order contact lenses for someone else, such as a child or spouse?
A: Yes, if you have that person's prescription information, user name and password. Each
contact lens customer must have a separate Walgreens.com account and user name. To order
contact lenses for another person, please sign in using that person's user name and
password.
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Q: Can my eye care prescriber call the Walgreens Contact Lens Center?
A: Yes. Your prescriber may either call us toll-free, at 1-866-817-1631 or fax your
prescription to us at 1-866-312-0860.
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Q: Can the Walgreens Contact Lens Center Customer Service Representative call my eye care
prescriber?
A: Yes. Please give the representative your prescription number and contact information to help
us reach your eye care prescriber.
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Q: Is Walgreens.com an authorized contact lens retailer?
A: Yes. Walgreens is authorized by manufacturers to sell the specific brands and models of
lenses listed in our Contact Lens Center. Licensed opticians supervise our order confirmation
and fulfillment processes.
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Q: What if my contact lens prescription has changed?
A: To make any changes (such as base curve, diameter or power), you must return to the Contact
Lens Center home page and place a new order. We will contact your prescriber for confirmation
before processing and shipping your new order. If you do not have an online account, please
call Walgreens Contact Lens Customer Service toll-free, at 1-866-817-1631 to order your contact
lens prescription.
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Q: What if I entered incorrect prescription information?
A: If your prescriber notices that the prescription is incorrect, but not expired, he/she can
correct it. Or, you can call Customer Service toll-free, at 1-866-817-1631 to place a new order
with the correct information.
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Q: How do I know if my prescription is still valid?
A: Go to Shop and click on Contact Lenses near the top of the left navigation column. You will be directed to the Contact Lenses page. Near the top of the left navigation column, in a bright green box, you will see Reorder Contact Lenses. Select this link to be taken to the Reorder Contact Lenses page. Each contact lens prescription is listed; click on your prescription to see the expiration date. Most contact lens prescriptions expire one year from the exam date given by your eye care prescriber.
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Q: My contact lens prescription has expired. Can I still order?
A: If your contact lens prescription has expired, you will need to see your eye doctor to get
your prescription renewed. You can place a new order once your eye care prescriber has written
a new prescription for you. Legally, we are not able to fill expired prescriptions.
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Q: Can I pick up my contact lenses at my local Walgreens with my other prescriptions?
A: No, contact lens orders are not available for pickup. They will be mailed to your home or business.
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Q: How will I know when my contact lenses have been shipped?
A: You will receive an email notification. Or, you can call Contact Lens Customer Service
toll-free, at 1-866-817-1631.
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Q: How do I reorder a contact lens prescription and how long does it take?
A: Go to Shop and select Contact Lenses near the top of the left navigation
column. You will be directed to the Contact Lenses page. Near the top of the left
navigation column, in a bright green box, you will see Reorder Contact Lenses. Select
this link to be taken to the Reorder Contact Lenses page. Each contact lens prescription
is listed; click on your prescription to see the expiration date. Most contact lens
prescriptions expire one year from the exam date given by your eye care prescriber. To reorder
an active contact lens prescription, select that prescription. You will be taken to Your
Shopping Cart where you can update the quantity of lenses in your order. No verification is
required with an active prescription. We will ship your contact lenses as soon as they are
available. If you have no account, please call Walgreens Contact Lens Customer Service
toll-free, at 1-866-817-1631 to reorder your contact lens prescription.
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Q: Will I be charged sales tax on my contact lenses?
A: Laws on sales tax for contact lenses vary by state.
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Q: Are my contact lenses FSA (Flexible Spending Account) eligible?
A: If your contact lenses are eligible, they will be identified the FSA icon on the product information page.
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Q: How do I get a receipt for my FSA-eligible contact lens purchases?
A: All FSA-eligible products (including contacts) will be identified on the order confirmation
page. You may print the page to use as a receipt for claiming your FSA reimbursement.
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Q: How do I take advantage of a special offer on contact lenses?
A: If a rebate is available for your contact lenses, a link to information about the rebate,
including instructions for redeeming it, will appear on the product information page. If there
is a manufacturer offer on the contact lens packaging, follow the instructions to redeem the
rebate. You can use the receipt sent with your contact lenses as proof of purchase in most
cases.
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Q: How do I pay with insurance?
A: Sorry, we do not accept any vision insurance plans at this time. Please contact your
insurance provider for information on their reimbursement procedures. If they provide
reimbursements for contact lens purchases, you may submit the receipt included with the order
you receive.
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Q: Can I use my Medicare prescription card for contact lenses?
A: Medicare prescription cards cannot be used for contact lenses at this time.
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Q: Can I change or cancel my online contact lens or contact accessories order?
A: You can cancel your order only if the order has not already been processed by the optician and been fulfilled. You can call Contact Lens Customer Service toll-free at 1-866-817-1631 to cancel your order. If the order has already shipped, you need to mail it back with the return postage label provided. After the return has been processed, a refund will be mailed to you.
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Q: What is the Contact Lens Fairness Act?
A: In 2004, Congress passed a law that guarantees contact lens wearers the right to buy
their lenses from any source, not only their eyewear prescribers. Browse the Contact Lens Fairness Act to see what it
means to you.
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Q: What are some commonly used terms for contact lenses?
Astigmatism: a condition in which the cornea of the eye is asymmetrically curved,
causing out-of-focus vision.
Axis: (AX): the location of the astigmatism, and indicates where to locate the cylinder. It is a number between 0 and 180. The axis is only used on prescriptions for toric lenses.
Base Curve (BC): the inside of the curve of the center of the lens, which covers the cornea. It determines how the contact lens fits the eye. It is usually a number between 8.0 and 10.0, and is measured in millimeters.
Cylinder (Cyl): an area of extra power, to correct for astigmatism. It is a number
between
-0.50 to -3.00. (For contact lenses it will always be negative.) The cylinder is only used on
prescriptions for toric lenses.
Diameter (DIA): the distance from one edge of the lens to the other. It determines how the contact lens will fit in your eye. It is usually a number between 13.6 and 14.8.
Eye Care Prescriber: a professionally qualified person registered to test eyes and conduct other examinations to detect eye diseases and conditions. He or she must also be qualified to correct abnormal vision. Optometrists or licensed opticians are examples of professionally qualified eye care prescribers.
Power/Sphere (SPh): The power refers to the strength of the contact lens. It is shown with a minus sign (-) for myopia (nearsightedness) or a plus sign (+) for hyperopia (farsightedness). It is a number between -0.50 to -20.00 for myopia and +0.50 to +20.00 for hyperopia. The power for each eye may be the same or it may be different. The power for your eyeglass prescription may be different from the power for your contact lens prescription.
Toric Lenses: are contact lenses designed to correct astigmatism by providing two
different optical powers at right angles to each other (one for astigmatism, the other for
either myopia or hyperopia).
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