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Holiday Shipping

Order by Friday, 12/19, 11:59pm CT for delivery by Wednesday, 12/24.
FREE standard shipping on orders $25+. Some exclusions apply. See below for details.

Get the scoop on Holiday Shipping for Photo Products ›

Order Status and Tracking

Q: How do I track the status of my online order?

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A: Follow the link Your Account to go to your Account Home page. Hover over the Orders & Activity tab and select Order Status & History from the drop down menu. If you have an order number, you can find your order status easily by typing it into the Search Your Orders box at the top of the page. You can also filter by date (30, 90 or 120 days, 12 or 18 months) and by order type (Products, Prescriptions, Store Pickup, Contact Lens) using the drop down menus to the right of the Search box.

NOTE: Only signed in customers will be able to view an order status online. Order status for all other orders can be obtained by calling Customer Service toll-free at 1-877-250-5823.

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Q: What does this term in my product order status mean?

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Order Status

If the order status page for products says: Then:
In Progress Your order is currently being filled.
Shipped Your order has shipped.
Out of Stock Your ordered products(s) will not be backordered. You can place a new order for this product once it becomes available again.

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Q: What does this term in my prescription order status mean?

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Shipped Prescriptions

If the order status page for shipped prescriptions says: Then:
Order Being Processed Your prescription order is in progress.
Shipped Your prescription order has shipped.

In-Store Pickup Prescriptions

If order status page for in-store prescription pick up says: Then:
In Process Your prescription order is in progress. Call the pharmacy for more information.
Ready Your prescription order is ready to be picked up.
Picked Up This prescription order has already been picked up.

NOTE: Your confidential information is displayed only if you have completed your full online registration.

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Q: What does this term in my contact lens order status mean?

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If the order status for contact lenses says: Then:
Verifying Prescriber We are trying to reach your optometrist to verify your prescription.
In Process Your order is currently being filled.
Shipped Your order has shipped.
Out of Stock You will receive an email notification of a product backorder or order cancellation.

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Q: How can I check my order status if I don't have a Walgreens.com account?

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Q: My order contains products, prescriptions, and contact lenses. How will it be shipped?

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Free Shipping

Q: How can I get FREE shipping?

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A: You can get FREE standard shipping if your cart full of eligible products subtotaled $25 or more is under 20 lbs. and is shipping to the 48 contiguous states. The full rules include:

- Pharmacy: New prescription orders will be eligible for 2-Day shipping within the 48 contiguous states. Walgreens reserves the right to roll back this offer at any time.

- Mixed Order: Customers who place orders which include prescriptions and/or contact lenses receive FREE standard shipping to the 48 contiguous states (up to 20 lbs. excluding flat fee products).

- Subtotal of cart: If the subtotal of your eligible products is less than $25, then the standard shipping rates apply. If your order is over $25, standard shipping is FREE for the first 20 lbs. of your order. If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax.

- Eligible products: Eligible products include those marked Ships for FREE and those marked FREE shipping eligible. Ships for FREE are products that ship for FREE regardless of how much is in the order. Products marked FREE shipping eligible ship for FREE to the 48 contiguous states when the subtotal of eligible products in your cart reaches $25 or more. Photo orders and Prescription Savings Club cards are not eligible for FREE shipping.

- Gift Cards: Gift Cards ship for FREE. Gift cards do not contribute to the cart subtotal for shipping offers or thresholds.

- Shipping Address: FREE shipping offers do not apply for orders shipping outside of the 48 contiguous United States.

Still need assistance? If your order contains only eligible products and you are still not receiving FREE shipping, please contact Customer Service toll-free at 1-877-250-5823.

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Q: All of the products in my cart are eligible for FREE shipping, so why am I being charged for shipping?

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A: Some of the products in your cart may not be eligible. FREE shipping eligible products do not include Prescription Savings Club cards or photo orders. FREE shipping applies to the first 20 lbs. of your order. If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax. If all the products in your cart are eligible for FREE shipping and you are still being charged, please call Walgreens.com Customer Service toll-free, at 1-877-250-5823.

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Q: I am purchasing a gift card that ships for FREE, why am I not getting FREE shipping on my entire order?

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Shipping Options and Rates

Q: How are shipping charges determined?

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A: The shipping charge is based on the products' size, weight, shipping method and delivery address. In your cart, you will see the estimated shipping charge based on standard shipping to the contiguous U.S. You will see your actual shipping cost, based on the shipping address, at checkout.

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Q: What are the shipping rates for Walgreens.com within the 48 contiguous states?

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A: Please see the chart below:

Shipping within the 48 contiguous U.S.

Standard Expedited Overnight