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Balance Rewards for healthy choicesTM

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Overview

Q: What is Balance Rewards for healthy choicesTM?

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A: It is one of the many benefits of Balance Rewards that gives you points for staying well whether you track walking, running, cycling, weight management, blood pressure, blood glucose, pulse oxygen or even sleep. Earn 20 points for each mile, 20 points when you add a weigh-in, and 20 points for blood pressure or blood glucose readings at Walgreens.com/healthychoices (subject to daily and monthly limits). You can log your personal wellness goals, track progress, earn badges and connect with the Balance Rewards community to stay motivated. You can also sync with leading fitness and health devices & apps to track activity and earn points automatically!

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Q: What do I need to use Balance Rewards for healthy choicesTM?

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A: You must have a Walgreens.com account and a Balance Rewards membership to use the program.

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Q: Where can I find the Balance Rewards Privacy Policy and Terms and Conditions?

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A: See the Walgreens.com Privacy Policy and Balance Rewards Terms and Conditions.

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Eligibility and Joining

Q. How do I start using Balance Rewards for healthy choicesTM?

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A: Visit Walgreens.com/healthychoices and click the Register Now button at the top right side of the page. You must be a Balance Rewards member to join. If you already have a Walgreens.com account, enter your username and password and click Sign In.

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Q: Do I need to be a Balance Rewards member to use Balance Rewards for healthy choicesTM?

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A: Yes. If you don't already have a Walgreens.com account, you can create one while signing up for Balance Rewards for healthy choicesTM.

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Q: Do I need a Walgreens.com account to start using Balance Rewards for healthy choicesTM?

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A: Yes. If you don't already have a Walgreens.com account, you can create one while signing up for Balance Rewards for healthy choicesTM.

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Q: How do I connect my Balance Rewards membership to earn points with Balance Rewards for healthy choicesTM?

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A: If you've already attached your Balance Rewards membership to your Walgreens.com account and want to start earning points for healthy choices:

1. Visit Walgreens.com/healthychoices and click the Register Now button at the top right side of the page.

2. Enter your username and password and click Sign In.

3. Choose a screen name that will display for your community activity.

4. Select the checkbox at the bottom to receive email notifications. These notifications include alerts like friend requests in the community, badge notifications, articles and replies in a forum, etc. Uncheck it if you would prefer not to receive notifications. You can always change this in your profile settings later.

5. Click Submit. You'll see a confirmation message that you are now signed up.

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Q: What if I can't register because I've forgotten my username or password?

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A: Follow Forgot your Username or Password? for assistance on finding your username and resetting your password.

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Connecting a Device or App

Q: Can I set up my health or fitness device/app using Balance Rewards for healthy choicesTM?

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A: No. You'll first need to activate your device or app by following its included instructions for use, including the set-up on the manufacturer website, if applicable. Then you're ready to link it to Balance Rewards for healthy choicesTM and start automatically logging activity and earning points. (If you don't have an account yet, it's easy to register.)

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Q: Which devices and apps can be linked to Balance Rewards for healthy choicesTM?

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A: Walgreens supports a number of leading fitness and health devices & apps for auto-logging Balance Rewards points. Please see our Devices & Apps Gallery and select "All" to view all eligible devices and apps.

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Q: How do I link my device or app to auto-track my activity?

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A: Just follow these steps to link a compatible device/app.

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Walgreens Connect App

Q: What is the Walgreens Connect app?

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A: The Walgreens Connect app connects with the Homedics Wrist Cuff Blood Pressure Monitor and syncs the data directly to your Balance Rewards for healthy choices account.

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Q: What devices does the Walgreens Connect app support?

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A: The Walgreens Connect app supports the Homedics Wrist Cuff Blood Pressure Monitor.

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Q: Is the Homedics Arm Band supported by the Walgreens Connector app?

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A: No. The Homedics Wrist Cuff Blood Pressure Monitor is the only supported blood pressure device. The Homedics Arm Band Blood Pressure Monitor is supported by the Homedics app.

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Q: How does the Walgreens Connect app work?

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A: The Walgreens Connect app connects with the Homedics Wrist Cuff Blood Pressure Monitor and syncs the data directly to your Balance Rewards for healthy choices account.

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Q: Is the Walgreens Connector app available for Android?

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A: Yes, the Walgreens Connector app is available for Android OS 4.3 and later and can be downloaded from the Google Play store.

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Q: Who can I contact if I am having a problem with the Walgreens Connect app?

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A: If you are having a problem with Walgreens Connect app, please contact 1-877-250-5823 or use the Contact Us form found here.

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Q: What does the error message on the Walgreens Connect app mean?

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A: There are two error messages you may see on the Walgreens Connect app:

E4 indicates that there is a transmission error and data is not going from the app to your Balance Rewards for healthy choices account.

E3 indicates that there is a communication error and the app is not able to read data from your device.

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Q: Who can I contact if I am having a problem with my Homedics Wrist Cuff Blood Pressure Monitor?

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A: If you are having a problem with your Homedics Wrist Cuff Blood Pressure Monitor, please contact 1-800-466-3342.

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Your Digital Health Advisor

Q: What is Your Digital Health Advisor?

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A: Your Digital Health Advisor is an online resource provided by WebMD in connection with Walgreens that provides a digital coaching experience similar to one-on-one health coaching. Any recommendations provided by Your Digital Health Advisor are for educational purposes only and do not constitute professional medical advice. Daily and monthly rewards limits apply.

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Q: How do I get started with Your Digital Health Advisor?

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A: Follow the steps below to get started with Your Digital Health Advisor:
1. Click on the "Get Started" button on the Your Digital Health Advisor banner. You will be prompted to complete your pharmacy account if you have not done so already.
2. Accept the agreement to participate with Your Digital Health Advisor.
3. Set a goal by selecting from one of the available options.

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Q: How do I track my goal(s) progress?

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A: To track your progress on a goal visit Your Digital Health Advisor and on the left side of your goal in the box labeled "Tracking" select or enter the information to track your progress. Whether you select from an available option or enter information depends on the goal(s) you choose. For example, if you have Feel Happier as a goal, click on the Mood icon that best reflects your mood that day. If you have Weight Loss as a goal, type your weight in the box provided for your weight and click the "Enter" button.

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Q: How do I update/edit/manage my health goals?

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A: Follow the steps below to update/edit/manage your health goals:
1. Click on the "Manage My Goals" button in the bottom right corner of any of your goals.
2. Click on the red arrow to the right of the goal you wish to edit.
3. For Active goals you will have the option to reset or remove the goal.
4. For Unselected goals you will have the option to set a goal.

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Earning Points

Q: How do I earn points for Balance Rewards for healthy choicesTM?

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A: Simply log your walk, run, bike ride, weigh-in, blood pressure/glucose reading, Nicotine Replacement Therapy (NRT) use, or other healthy activity, and you will earn Balance Rewards points. Your healthy activity can also be sent automatically if you sync select health and fitness devices & apps.

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Q: How many points can I earn for each activity?

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A: Below is a list of all the ways you can earn points each month.

  1. Fitness - total combined limit of 1,000 points per month for walking, running or cycling Fitness activities (20 points/mile).
  2. Fitness - Daily limit of 20 points for other Fitness activities (one award per day).
  3. Weight - Daily limit of 20 points for weigh-ins (one award per day).
  4. Blood Pressure - Daily limit of 20 points for blood pressure readings (one per day).
  5. Blood Glucose - Daily limit of 40 points for blood glucose readings (two per day).
  6. Nicotine Replacement Therapy (NRT) Use - Daily limit of 20 points for logging NRT use (one per day).
  7. Connecting devices/apps - 250 points for adding a participating device/app. Total combined limit of 500 points per month.

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Q: Can I still log activities after reaching the monthly maximum?

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A: Absolutely! You can continue to log your activities and track your progress towards goals you have set even after you have reached the monthly maximum.

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Q: How many steps equal a mile in Balance Rewards for healthy choicesTM?

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A: We use the standard conversion rate of 2,000 steps per mile.

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Q: Why are walk, run and cycling point rewards based on miles instead of steps?

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A: While 2,000 steps per mile is an accepted general rule of thumb, a number of 3rd-party devices and applications use different steps-to-mile conversion rates, with some allowing individual personalization. Rather than attempt to support variable conversion rates, we have decided to reward for miles logged. Community members are welcome to continue logging activities in steps; we will apply the 2,000-steps-per-mile conversion when determining points to be awarded.

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Q: Can I earn points for things other than walking or running?

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A: You can earn points for cycling, weigh-ins, blood pressure/glucose readings, and logging other healthy activities. You will earn points for setting your first goal and syncing a compatible fitness or health device/app. You can also earn points for setting your first goal and syncing a fitness device to your membership. Please see this Balance Rewards chart for a full list of ways to earn points.

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Q: When will my points be added to my account?

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A: In most cases, points earned by logging activities directly into Balance Rewards for healthy choicesTM (or via the Walgreens mobile app) will be added to your account immediately, but it may take up to 48 hours for points to be reflected in your account.

NOTE: Balance Rewards points for activities logged via third party devices/apps are processed and awarded nightly and will show up in your Balance Rewards account within 24 - 48 hours of syncing your device/app.


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Q: When will I see the activity I logged using my fitness or health device/app in my account?

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A: Third-party device and app vendors push activity information to Steps with Balance Rewards periodically, throughout the day. These activities will typically be reflected in Graph and List views within an hour of syncing your device/app.

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Q: Will I be able to see my points history for healthy choices within my Balance Rewards account?

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A: Yes, Balance Rewards members will see one line item for each activity that resulted in earning points for healthy choices in the Balance Rewards Activity Summary.

NOTE: You will only see activities in the Balance Rewards for healthy choicesTM history that occurred in the past 180 days that resulted in points being earned. Thus, if you have already reached the monthly maximum for walk or run miles, you will see newly logged activities in your Steps Activity Log but not in the Balance Rewards account history.

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Q: Why is my points total for healthy choices different from my total Balance Rewards points available?

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A: The points you may have earned from other Walgreens transactions, such as by filling prescriptions or making in-store or online purchases, are not included in your healthy choices points summary. Total available points reflected in your Balance Rewards account include both points earned for healthy choices and other transactions.

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Q: Do I earn points for badges?

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A: No, badges do not earn points. They are recognition of your progress reflected within your community profile.

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Setting Goals and Logging Activities

Q: How do I view my Balance Rewards for healthy choicesTM activity?

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A: Sign in at Walgreens.com/healthychoices, and select the activity icon that matches your healthy activity (Fitness, Weight, Blood Pressure, Blood Glucose, Sleep or Pulse Oxygen).

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Q: How do I log an activity myself?

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A. Log in to Walgreens.com/healthychoices to view activity panels, then follow the steps below:

1. Select the icon of the activity you wish to log (Fitness, Weight, Blood Pressure, Blood Glucose, Sleep or Pulse Oxygen), then click the Add button in the upper right.

2. Using the calendar, check that the date of your activity is correct.

3. Select from the drop down, if applicable, and then enter in details from your walk, run, bike ride, weigh-in, sleep, or blood pressure/blood glucose/pulse O2 reading. You will need to complete all fields not marked optional.

For Fitness, you also have the option to plot your run, walk or bike ride on a map and we'll calculate the distance for you.

4. For Fitness and Weight, click More Options to enter additional information about your activity, including intensity, body measurements, emotion/mood, a photo, or any notes you have about your activity.

5. Click Save to submit your activity and enter it in the Graph/List Views.

NOTE:

You have up to 7 days to log your activity, so don't worry if you forget to log it on the same day. After 7 days, however, you'll no longer be able to log an activity.

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Q: How do I set a goal?

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A: Log in to Walgreens.com/healthychoices and follow the steps below:

1. On the Fitness or Weight panel, click the Add button in the lower right under "Your Goals."

2. Fitness: choose a Walk, Run, or Frequency goal. Then enter in the required fields, including your goal start date. (Click "No end date" if you do not wish to set an expiration date for your goal.)

Weight: enter in the required fields, including your goal start date. (Click No end date if you do not wish to set an expiration date for your goal.)

NOTE: "Name Your Goal" auto-populates with the information you have already entered, but you can create a goal name here.

3. Click Save to submit and save your goal. To edit/delete, simply click on the goal in Your Goals, then modify the field(s) or select the Delete Goal link to remove it.

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Q: How many goals can I have active at any time?

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A: You can have one active goal (i.e. Walk, Run, Frequency, Weight) of each goal type at any one time.

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Q: How do I view details on the goal(s) that I have set?

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A: In "Your Goals" on the Fitness or Weight panels, you will see the percent completed for each active goal. Click anywhere on the goal itself to display more details; you can modify or delete your goal from here.

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Q: How do I edit or delete a goal?

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A: Click anywhere on the goal itself in Your Goals to display more details. From here you can modify the goal and save changes, or select the Delete Goal link to remove it.

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Q: How do I view my complete activity history?

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A: Select the activity icon of the activity you wish to view (Fitness, Weight, Blood Pressure, Blood Glucose, Sleep or Pulse Oxygen), then click the List button for a complete list of your activity entries.

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Q: How do I find local events in my area?

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A: Sign in to Walgreens.com/healthychoices, select the Events link in the left navigation. The ZIP code you have selected will appear on default. To change your search, enter a ZIP code or city & state in the search form.

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AARP

Q: What are the Balance Rewards for healthy choicesTM benefits for AARP members?

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A: When you link your Balance Rewards for healthy choicesTM account and AARP membership you are eligible for the following benefits:

- Earn 50 points per dollar spent on Walgreens brand health and wellness products.
- Valuable coupons sent straight to your inbox each month.
- Earn 1.5x the points for certain Balance Rewards for healthy choices (formerly Steps) activities up to 1,500 points per month.

For more information on the terms and conditions, visit Walgreens.com/Balance and Walgreens.com/AARPCard.

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Q: How can I receive the exclusive benefits available to AARP members?

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A: You can link your AARP membership card to your Balance Rewards account. This can be done online, in store or by calling (855) 225-0400 to speak with a customer service representative. Once your memberships are linked, you only need to show your Balance Rewards card, AARP membership card, or give us your phone number to receive your exclusive AARP Balance Rewards benefits. You must have an active AARP membership to receive these benefits. For more information on the terms and conditions, visit Walgreens.com/Balance and Walgreens.com/AARPCard.

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Q: How do I link my AARP membership with my Balance Rewards for healthy choices account?

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To link your AARP and Balance Rewards memberships, follow these steps:

1. Click here to go to the Balance Rewards AARP Members page.
2. Scroll down to the section of the page titled Link memberships to get the deals.
3. Click on the blue button labeled Link memberships.
4. Enter the number on the front of your AARP card with NO spaces.
5. Click the Submit button. After you click the Submit button, you will see a confirmation that your Balance Rewards and AARP accounts have been successfully linked.

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