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Balance Rewards

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Getting a Balance Rewards Card

Q: Do I need a physical card to earn and redeem points?

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A: No. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card. If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

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Q: I joined online and want a physical card. How do I get one?

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A: If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

NOTE: You do not need a physical card to participate in Balance Rewards. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card.

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Q: Will a physical card be mailed to me?

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A: If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

NOTE: You do not need a physical card to participate in Balance Rewards. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card.

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Q: How do I get the mobile card?

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A: If you want to get the mobile card, you can download the Walgreens mobile app and link your Balance Rewards member number to it. You will then be able to use your mobile card to earn points and keep track of your points. To download the mobile app, follow Walgreens Mobile Apps.

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Q: How can I get a replacement card?

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A: If you've misplaced your Balance Rewards card and want a new one, visit any Walgreens or Duane Reade store and ask a sales associate. The sales associate can provide you with a new card and link it to your existing Balance Rewards membership.

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Eligibility and Joining

Q: How can I join Balance Rewards?

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A: You can join at any Walgreens or Duane Reade store at the checkout counter, pharmacy, and photo kiosk. You can also join online at Walgreens.com/Balance, DuaneReade.com/Balance, on your mobile phone via the Walgreens mobile app, or your iPad.

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Q: How much does it cost to join Balance Rewards?

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Q: Why does Balance Rewards require my date of birth to join the program?

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A: You must be 13 years of age (14 years of age in Puerto Rico) or older to participate in Balance Rewards; your date of birth is required to validate that you are eligible for the program.

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Your Account

Q: Where can I find out how many points I have?

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A: You can see your current point balance by logging in to your account at Walgreens.com/Balance or on the Walgreens mobile app. You can also view your current point balance on your last Walgreens receipt or by calling (855) 225-0400.

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Q: When do points get posted to my Balance Rewards account?

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A: In most cases, points will be posted to your account immediately after your purchase. For online and pharmacy orders, points may take up to 24 hours to be awarded due to account and legal verification.

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Q: Can I link my family's Balance Rewards accounts?

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Q: If I have more than one Balance Rewards account, can I transfer points between them?

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A: No, you cannot transfer points between accounts, but you may merge your accounts. Please call (855) 225-0400 and speak with a customer service representative to merge accounts.

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How the Program Works

Q: Do I need a Balance Rewards membership to get sale prices at Walgreens?

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A: As of October 25th, 2012, you will need to be a Balance Rewards member to take advantage of sale prices at Walgreens and Duane Reade stores. The regular price and Balance Rewards price will both be noted on the product tag. Currently you do not need a Balance Rewards membership to get sale prices at Walgreens.com, but you do need the membership to earn points.

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Q: How do I earn points?

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A: You earn points every time you make a qualifying purchase using your Balance Rewards card, key fob, or mobile app. If you forget any of these tracking devices, you can provide your phone number in store at the register. You will earn bonus points on a variety of items across the store each week and 500 points on every prescription you fill in the pharmacy. Only prescriptions picked up in-store are eligible to earn points at this time. You will also earn 20 points for every mile you walk in the Steps with Balance Rewards program. Due to state and federal laws, points cannot be earned on some items. Points will not be awarded to anyone who currently or was at any time in the 6 months prior to purchasing a Pharmacy item covered by Medicare, Medicaid, Tricare or any other government-funded healthcare program. Pharmacy items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.

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Q: I live in a state that cannot earn points for prescriptions; what else can I earn points on?

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A: You can earn points on thousands of items in store and online. These items change weekly. You will also earn 10 points for every mile you log with the Steps with Balance Rewards program. At participating stores located in AR, NJ or NY where points cannot be earned on pharmacy items, Balance Rewards members will earn 10 points per $1.00 spent at these locations for every purchase of non-prescription vitamin or cough, cold, pain or sleep medication.

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Q: Can I earn points for online purchases at Walgreens.com?

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A: Yes, you can earn points for qualifying purchases on Walgreens.com. For Terms and Conditions, go to Walgreens.com/Balance.

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Q: Can I earn points on pharmacy prescriptions?

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A: Yes, you earn 500 points for every prescription you fill. Only prescriptions picked up in-store are eligible to earn points at this time. Due to state and federal laws, points cannot be earned on some items. Points will not be awarded to anyone who currently or was at any time in the 6 months prior to purchasing a Pharmacy Item covered by Medicare, Medicaid, Tricare or any other government-funded healthcare program. Pharmacy items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.

NOTE: Prescriptions picked up through the self-service Express Rx kiosks do not earn Balance Rewards points.

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Q: Can I earn points when I purchase my children's or pet's prescriptions?

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A: Yes, just present your card as you would when purchasing a prescription for yourself. Only prescriptions picked up in-store are eligible to earn points at this time. Due to state and federal laws, points cannot be earned on some items. Points will not be awarded to anyone who currently or was at any time in the 6 months prior to purchasing a Pharmacy item covered by Medicare, Medicaid, Tricare or other government-funded healthcare program. Pharmacy items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.

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Q: Are there items that cannot be purchased to earn or redeem Balance Rewards points?

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A: Points cannot be earned OR redeemed on purchases of: alcohol; dairy; tobacco; stamps; Walgreens or other gift cards; phone/prepaid cards; money orders/transfers; transportation passes; lottery tickets; charitable donations; pseudoephedrine or Ephedrine products; prescriptions, health tests, contact lenses or any other pharmacy items or services that must be excluded by law as determined by Company ("Excluded Pharmacy Items") that are paid for in whole or in part by a Medicare, Medicaid, TRICARE, or any other state, federal or government funded healthcare program; Excluded Pharmacy Items purchased by a Member who at any time in the prior 6 months was a beneficiary of Medicare, Medicaid, TRICARE, or any other state, federal or government funded healthcare program; Excluded Pharmacy Items covered under Washington State worker's compensation; Excluded Pharmacy Items purchased from Arkansas, New Jersey, or New York pharmacies; prescriptions transferred to a Participating Store located in Alabama, Mississippi, Oregon or Puerto Rico; sales tax; the Prescription Savings Club membership fee; certain items that are excluded in particular Point Promotions, and any other items specified as exclusions by the Company from time to time or where prohibited by law. Only prescriptions picked up in-store are eligible to earn points at this time. For Terms and Conditions, visit Walgreens.com/Balance.

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Q: Can I combine Balance Rewards point offers with in-store discounts and coupons?

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Q: Can I earn and redeem points on the same purchase?

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Q: Do my points expire?

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A: Yes, points expire three years after they are earned or if an account has been inactive for 6 months. Your account is deemed inactive if you have not used your card (physical card, virtual card via smartphone or phone number look-up) in-store or online.

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Q: Can I give my points away?

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Q: How do I request credit for points if they were not added to my account?

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A: After logging into your account at Walgreens.com/Balance, click on Credit for missing points. You can also access this on your mobile phone via the Walgreens mobile app or by calling (855) 225-0400 to speak with a customer service representative.

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Q: Why can I no longer earn points using Walk with Walgreens?

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Redemption

Q: How many points do I need for redemption?

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A: You can redeem your points at any Walgreens or Duane Reade store during a purchase or online at Walgreens.com with as little as 5,000 points. The more points you accumulate, the larger the reward. See the complete redemption chart below.

Points Earned Reward
5,000 $5
10,000 $10
18,000 $20
30,000 $35
40,000 $50

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Q: What is the process for redeeming my points in store?

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A: You can redeem points once you accumulate 5,000 points. To redeem in store, you will be prompted by the sales associate to choose to either redeem your points or continue earning points on that purchase. You can elect to redeem or keep saving using the pin pad at checkout or by telling the sales associate. You can choose to redeem all, some, or none of your points.

NOTE: You cannot earn and redeem points in the same purchase.

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Q: What is the process for redeeming my points online?

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A: You can redeem points once you accumulate 5,000 points. To redeem on Walgreens.com, you will be prompted to either redeem your points or continue earning points on that purchase on the Payment Options screen of the checkout process. Use the dropdown menu to select your rewards redemption value (or to continue earning without redeeming points). You can choose to redeem all, some, or none of your points.

NOTE: You cannot earn and redeem points in the same purchase.

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Q: Is there a maximum amount of points that can be redeemed in one order?

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Q: How long are my Balance Rewards valid?

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A: Points and rewards expire three years after they are earned or if an account has been inactive for 6 months. Your account is deemed inactive if you have not used your card (physical card, virtual card via smartphone or phone number look-up) in-store or online.

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Duane Reade

Q: How do I convert my Duane Reade FlexRewards membership to a Balance Rewards membership?

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A: You can visit any Duane Reade store and any sales associate can help you. You can also call (855) 225-0400 to speak with a customer service representative.

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Q: How long does it take to convert to the new Balance Rewards program?

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A: The conversion will take place at the checkout counter during your purchase. Some additional information may be needed to keep your membership up to date and active, but the process will take just a few minutes of your time.

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Q: Can I use my new Balance Rewards membership right away?

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Q: How soon can I redeem my points that were transferred over?

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Q: If I don't have my FlexRewards card with me, can I still join the new program?

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A: If there is enough information on your old membership in the database, you can convert your FlexRewards membership to the Balance Rewards program without a physical card.

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Q: What if my previous FlexRewards points cannot be located?

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A: If your previous FlexRewards membership cannot be located, join Balance Rewards and contact customer service number at (855) 225-0400 to transfer the points to your new Balance Rewards membership.

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Q: If I was previously a member of a FlexRewards Club like Baby or Photo, will I still be a member of those clubs in Balance Rewards?

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A: These clubs are not part of the Balance Rewards program. However, any points that you have earned with your FlexRewards membership will be transferred over to your Balance Rewards membership.

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Q: If I never joined the FlexRewards program, can I join the Balance Rewards program?

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A: Yes, you can join the Balance Rewards program at any Walgreens or Duane Reade store during the checkout process. You can also sign up online at Walgreens.com/Balance, DuaneReade.com/Balance, or on your mobile phone via the Walgreens mobile app.

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Q: Is this program active in Duane Reade and Walgreens stores?

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A: Yes, this program is active at both Duane Reade and Walgreens. You can earn and redeem points at over 8,000 stores nationwide. You can also receive great savings and points on Walgreens.com.

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Q: If I shop at both Walgreens and Duane Reade, do all my points accumulate in one account?

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AARP

Q: What are the Balance Rewards benefits for AARP members?

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A: You will get 5 exclusive bonus point offers and 5,000 points when you spend $25 every month. For Complete Terms and Conditions, go to Walgreens.com/Balance.

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Q: How can I receive the exclusive benefits available to AARP members?

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A: You can link your AARP membership card to your Balance Rewards account. This can be done online, in store or by calling (855) 225-0400 to speak with a customer service representative. Once your memberships are linked, you only need to show your Balance Rewards card, AARP membership card, or give us your phone number to receive your exclusive AARP Balance Rewards benefits. You must have an active AARP membership to receive these benefits. For Complete Terms and Conditions, go to Walgreens.com/Balance.

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