FAQs

What is a specialty pharmacy? How is it different from other types of pharmacies?
Specialty refers to medications used to treat chronic, life-threatening or rare conditions. Additionally, specialty medications may:

• Be given by infusion (intravenously), injection or taken orally
• Cost more than traditional medications
• Have special storage and handling requirements
• Need to be taken on a very strict schedule
• Have support programs and services available to help patients receive the most benefit from their medication

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How can Walgreens help manage my chronic condition?
Walgreens works closely with individuals who are managing chronic, life-threatening or rare conditions, including cancer, HIV/AIDS, infertility, bleeding disorders and more. Our services are designed to help you better understand and manage your condition and medication therapy to enhance your quality of life. Our skilled pharmacists are a valuable part of your care team. Not only can they provide your medications in a timely and convenient manner, they can also support you in managing your health condition and therapy for as long as your treatment requires.

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Will Walgreens support services replace the medical care I'm receiving from my doctor?
No. We are an extension of your medical team, and we work closely with your doctor to help ensure you get the best results from your medication. As part of that collaboration, we also alert your doctor of any medication doses you may have missed throughout therapy. Our top priority is to make sure your treatment is successful.

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My condition isn't on the list of supported conditions and therapies. Where do I go now?
Walgreens may still offer support for your chronic condition. Contact us by email or phone to discuss your condition and the support we can provide.

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How do I fill a prescription for a specialty medication for the first time?
In most cases, your doctor will contact us to request your new specialty pharmacy prescription. We will then contact you directly to gather any additional information needed, including scheduling delivery to the most convenient location for you, whether it is your home, doctor's office or an alternate treatment site. You may also be able to pick up your medications at any of our community pharmacies nationwide (as your coverage allows).

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Do you have any educational materials in Spanish?
Yes, we offer educational materials in Spanish for Crohn's disease, hepatitis, multiple sclerosis, psoriasis, psoriatic arthritis, and rheumatoid arthritis. Call us toll free at 888-782-8443 if you would like these materials to be mailed to your home.

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Do I need to inform Walgreens of any changes in my therapy?
We would appreciate hearing from you regarding any changes in your therapy to be sure we are providing the best support possible. Please also notify us with any changes to your name, home address, telephone number or insurance provider.

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Is information about my condition and medication confidential?
Absolutely. In accordance with the Health Insurance Portability and Accountability Act (HIPAA), you can be assured that Walgreens will handle your medication information in a discreet manner with your privacy and confidentiality always in mind.

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Where can I find insurance and payment information?
You can find insurance and payment-related answers on our Pharmacy FAQs page.

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