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Pharmacy Resources

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Drug & Health Information

Q: Where can I get more information on the drugs I am/or will be taking?

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A: Browse our Drug Information page to search for information about a specific prescription drug and see an image of the drug. You can choose from a list of the most commonly prescribed medications, or you can search by drug name.

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Q: Can I chat with a pharmacist?

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A: Yes. Follow Pharmacy Chat and sign in with your Walgreens.com account. 

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Q: How does Ask a Pharmacist work?

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A: If you have a pharmacy-related question, just fill out the Ask a Pharmacist  form and one of our pharmacists will send you a confidential response (typically within one business day) to your personal inbox in Read Confidential Messages. The information provided to you is for informational purposes only and is not a substitute for professional medical advice from your physician. If you are in need of immediate medical attention, please contact your physician or your local Emergency Medical Service.

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Q: What is the Walgreens Stay Well Blog?

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A: The Walgreens Stay Well Blog is written and run by an experienced pharmacist with health and wellness information to help you and your family.

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Q: Where can I find information about the Walgreens and WebMD partnership?

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A: Walgreens has recently partnered with WebMD Health Corp. to provide WebMD health content and virtual wellness-coaching programs through the Walgreens website, mobile app, and in-store. In addition, WebMD users will have access to Refill by Scan and be able to schedule an appointment at a Health Care Clinic through the WebMD website and app and earn Balance Rewards points.

Click here to read the full Walgreens press release about the partnership.

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Live Doctor Consultation

There are two options: MDLIVE and Pager.com.

Q: What is See a Doctor Virtually with MDLIVE?

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A: Virtual Doctor with MDLIVE gives you the ability to have real live consultations with U.S. board-certified physicians in the comfort of your own home. Virtual doctors can consult and treat common illnesses like sinus and ear infections, sore throats, and skin problems, 24/7. They can even write prescriptions, if necessary.

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Q: Is this service available in all states?

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A: No. Please click here for MDLIVE availabilty.

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Q: What is Get a house call with Pager?

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A: This service is only available in New York City or San Francisco. Pager will send a doctor or nurse to your home, office, or hotel room within 2 hours of contacting them and is available every day, 8AM  10PM. Board-certified doctors that can handle most urgent care needs. Doctores can treat common conditions and are able to write prescriptions (if needed).

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Q: What is the cost for Get a house call with Pager?

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A: First-time patient visits start at $50 and all subsequent visits start at $200.

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Q: Can my insurance be billed for Get a house call with Pager?

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A: Yes, most health plans reimburse for these services.

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Q: When will the service be available in other cities?

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A: More major metropolition cities will be rolling out soon. Please check back for availability.

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Q: Can I speak to a doctor in a language other than English through the Walgreens mobile app?

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A: Yes. In the process of selecting your doctor, there is a Filter option on the Choose Doctor screen that allows you to select the language in which you would like to speak to your doctor. To select a language other than English, follow the steps below.

NOTE: Not all languages are available in all areas.

1. Open the Walgreens app and tap Prescription & Health.
2. Scroll down towards the bottom of the screen and tap Live Doctor Consultation.
3. On the next screen, tap the blue Start Consultation buton. NOTE: You will not be charged at this time.
4. On the Patient Information screen, tap the blue Next button.
5. On the Choose Doctor screen, tap on the Filter link on the right side of the screen under the blue See Doctor On Call button.
6. On the Doctor Filters screen tap Speaks and use the scroll menu to select the language in which you would like to speak to your doctor. NOTE: Not all languages are available in all areas.
7. Once you select your preferred language, tap Apply to save your language selection. If there are no doctors available that speak your preferred language in your area, you will receive a message stating that no providers are available. If there are no providers available that speak your preferred language, please call 888-818-0978 for assistance.

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Q: Can I speak to a doctor in a language other than English on MDLive through the Walgreens website?

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A: Yes. In the process of selecting your doctor, there is a Filter option on the Choose Doctor screen that allows you to select the language in which you would like to speak to your doctor. To select a language other than English, follow the steps below.

NOTE: Not all languages are available in all areas.

1. Once you are logged in to MDLive, click the tab labeled Talk to a Doctor.
2. On the Talk to a Doctor tab, click the Refine Search button.
3. Select your preferred language from the Language drop down menu and click Refine Search.
4. The results of your search will be displayed below whether there is a doctor immediately available or a doctor that you can schedule an appointment with that speaks your preferred language.
5. If there is not a doctor available in your service area that speaks your preferred language, please call 888-818-0978 for assistance.

NOTE: Not all languages are available in all areas.

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Q: How do I start using Virtual Doctor with MDLIVE?

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A: Visit www.walgreens.com/Doctor or on Walgreens.com click on the Health Info & Services Tab, More Health Service and then Virtual Doctor with MDLIVE for more information on getting started.

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Q: Why do I have to pay for the cost of the service?

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Currently, the service is only billable to a credit card. The cost is eligible as an FSA/HAS expense, but you will need to check with your plan provider to see if it is covered under your plan.

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Q: Can my insurance be billed?

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A: Currently, the service is only billable to a credit card. The cost is eligible as an FSA/HAS expense, but you will need to check with your plan provider to see if it is covered under your plan.

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Q: What types of conditions can the Doctor treat?

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A: Doctors are trained to treat a wide range of conditions. Some of the most common are:

Acne
Allergies
Asthma
Bronchitis
Cold & Flu
Constipation
Diarrhea
Ear Infection
Fever
Headache
Insect Bites
Joint Aches
Nausea
Rashes
Sinus Infections
Sore Throat
UTI
and more!

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Q: What kind of prescriptions can the Virtual Doctor write?

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A: Doctors providing consultations for MDLIVE members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.

It is important to note that MDLIVE is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care.

NOTE: MDLIVE doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/.

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Q: I do not see my state available, when will the service be available in my state?

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A: Currently the service is only available in CA, CO, IL, MI, and WA with more states scheduled to be added throughout 2015. Be sure to check back at www.walgreens.com/doctor often to see if your state has become available.

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Q: What do I need to do the video consultation?

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A: After you set up your account with MDLIVE you will be able to use a simple online simulation to test your configuration to make sure you are ready to do a virtual consultation with a Doctor. If you have any problems you can also call the MDLIVE support team for assistance at 888-818-0978.

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Q: During my video consult the connection was dropped, will I still be charged?

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A: No, but you will need to contact the MDLIVE support team at 888-818-0978.

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Q: I have some additional questions for the Doctor that I did the video consult with?

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A: Not a problem, you will just need to contact the MDIVE support team at 888-818-0978 and they will be able to help getting your questions to the Doctor or his Nurse Practitioner.

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Q: Do the Doctors work for Walgreens?

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A: No, all the Doctors are part of the MDLIVE network of providers and are not agents, employees, or affiliates of Walgreens.

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Controlled Substances

Q: Can I order a controlled substance?

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A: A medication that is listed as a Schedule II Controlled Substance by the U.S. Drug Enforcement Agency (DEA), such as a morphine-like or amphetamine-like drug, may not be ordered online or approved over the phone.

To order a prescription of a Schedule II Controlled Substance at your local Walgreens pharmacy, the original prescription must be presented at the pharmacy. We're sorry, but Walgreens.com cannot process online orders of Schedule II Controlled Substances for in-store pickup - your prescription must be presented in-store. Certain restrictions apply. You must have valid prescription insurance and have had a physical exam by the prescribing practitioner within the last 24 months to fill a Schedule II Controlled Substance prescription. Please call a Customer Service Representative toll-free, at 1-877-250-5823 if you have any further questions.

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Q: Why can't I refill my hydrocodone prescription anymore?

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A: Due to a change in federal regulations effective October 6th, 2014, all medications that contain hydrocodone will become Schedule II controlled substances.

This means that if your prescription medication contains hydrocodone:

- Refills are no longer allowed.

- A new, written prescription or an electronic prescription (if allowed in your state) from your prescriber is required every time you need a hydrocodone prescription filled.

Please ask your pharmacist or prescriber how this new regulation affects you.

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Biohazard Disposal

Q: How do I dispose lancets, syringes and sharps safely?

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A: Sharps items include needles and lancets, as well as broken glass, razor blades, and any other devices capable of cutting or piercing the skin. Disposal of sharps can be dangerous if not done correctly. Follow Sharps Disposal for the proper way to safely dispose of sharps.

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Q: How do I dispose of unused or expired prescriptions?

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A: Expired and unused portions of medications must be disposed of properly to avoid harm. Certain medicines may be especially harmful and, in some cases, fatal in a single dose if they are used by someone other than the intended patient. Follow the federal guidelines for safe and proper Prescription Disposal.

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Q: How does the Walgreens Safe Medication Disposal Program work?

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A: The Safe Medication Disposal Program is an environmentally responsible way to dispose of unused or expired medications. For $2.99, you can purchase a specially designed postage-paid envelope at any Walgreens pharmacy counter that allows you to place, seal and mail prescription or over-the-counter medications you no longer use for safe, eco-friendly disposal.

Once securely sealed, the envelope can be dropped into any U.S. Postal Service mailbox where it will be sent to an approved medication incinerator. A licensed law enforcement official is onsite to ensure no envelope is tampered with or opened. Ashes from the incinerated envelopes can be used for making "green" related building materials rather than going into a landfill.

Controlled substances are excluded from this program due to current regulations. Postage is included in the cost of the envelope.

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Privacy Practices

Q: Why do I need the Notice of Privacy Practices?

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A: As of April 14, 2003, the federal government has required that all health care providers must distribute their Notice of Privacy Practices to their customers. Examples of healthcare providers include doctor's offices, pharmacies, health plans and healthcare clearing houses.

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Q: How can I get a copy of Walgreens Notice of Privacy Practices, even if I am not a Walgreens customer?

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A: Review our Notice of Privacy Practices.

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Q: How can I contact the Privacy Office?

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A: The toll-free number is 1-877-924-4472. Use this number to contact a trained Customer Service Representative 24 hours a day, 7 days a week. You may also contact the Privacy Office directly using the information below:

Privacy Office
Walgreen Co.
200 Wilmot Road, MS 9000
Deerfield, Illinois 60015
(847) 236-6518

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Q: How do I make requests under any of my health information rights listed in Walgreens Notice of Privacy Practices?

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A: Go to the Privacy Practices Resources page to print a copy of the appropriate form and mail it directly to our Privacy Office. Alternately, your local Walgreens store can provide you with a paper copy of the form you need which contains completion and mailing instructions. However, if you are a mail services customer, you may obtain copies of request forms from the mail service facility.

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Q: How do I authorize another person to request information on my behalf?

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A: The health information Release of Authorization form can be accessed here. After printing and filling out the form, mail it directly to the Privacy Office at:

Privacy Office
Walgreen Co.
200 Wilmot Road, MS 9000
Deerfield, Illinois 60015
(847) 236-6518

PLEASE NOTE:
-Fill out the form completely including name, address, e-mail, and phone number for the patient and authorized individual.
-On the line, List the location you obtain most of your prescriptions, indicate the local store the patient uses. If the patient is registered for an online account also enter Walgreens.com on the line.
-Parents are not required to fill out a form for their minor child.
-A Power of Attorney, or other supporting documents, should be submitted with the form if it is being filled out by someone other than the patient.
-If both parties have an online account, they can set up Family Prescriptions in lieu of submitting the Release of Authorization form.

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Q: How do I file a privacy complaint with Walgreens?

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A: Complete and submit the Privacy Complaint Form. The submission will be routed to Walgreens Privacy Office. Or, you may obtain a copy of the Privacy Complaint Form from your local Walgreens store. Complete the form then mail it to Walgreens Privacy Office. However, if you are a mail services customer, you may obtain a copy of the complaint form from the mail service facility.

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Q: What does HIPAA stand for?

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A: HIPAA stands for the Health Insurance Portability and Accountability Act of 1996.

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Q: What exactly does the Notice of Privacy Practices say?

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A: Browse the Notice of Privacy Practices.

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Healthcare Reform

Q: What is the new healthcare law?

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A: Beginning January 1, 2014, most Americans must have health insurance. The new healthcare law, called the Affordable Care Act (ACA), was signed into effect in 2010 to improve Americans' access to healthcare. The ACA was designed to take effect in phases with the largest changes coming in 2014. The ACA provides everyone with access to affordable coverage, regardless of medical history or ability to pay. Open enrollment runs from Oct. 1, 2013 to Mar. 31, 2014.

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Q: Where can I find information on the Affordable Care Act and how it affects me?

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A: For information regarding the Affordable Care Act and how to enroll for health insurance, please follow Walgreens.com/Health Reform and You.

Walgreens has also partnered with GoHealth to ensure that you have the facts you need to make informed choices about your new healthcare options. GoHealth is the nation's most complete online portal for finding health insurance coverage and has licensed advisors to provide information, answer questions, and provide enrollment assistance. GoHealth is a free resource designed to help you get the best coverage. To speak to a licensed insurance advisor, please call 855-487-6960.

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