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Pharmacy Resources

Drug & Health Information

Q: Where can I get more information on the drugs I am/or will be taking?

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A: Browse our Drug Information page to search for information about a specific prescription drug and see an image of the drug. You can choose from a list of the most commonly prescribed medications, or you can search by drug name.

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Q: Can I chat with a pharmacist?

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A: Yes. Follow Pharmacy Chat and sign in with your Walgreens.com account. 

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Q: How does Ask a Pharmacist work?

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A: If you have a pharmacy-related question, just fill out the Ask a Pharmacist  form and one of our pharmacists will send you a confidential response (typically within one business day) to your personal inbox in Read Confidential Messages. The information provided to you is for informational purposes only and is not a substitute for professional medical advice from your physician. If you are in need of immediate medical attention, please contact your physician or your local Emergency Medical Service.

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Q: What is the Walgreens Stay Well Blog?

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A: The Walgreens Stay Well Blog is written and run by an experienced pharmacist with health and wellness information to help you and your family.

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Q: Where can I find information about the Walgreens and WebMD partnership?

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A: Walgreens has recently partnered with WebMD Health Corp. to provide WebMD health content and virtual wellness-coaching programs through the Walgreens website, mobile app, and in-store. In addition, WebMD users will have access to Refill by Scan and be able to schedule an appointment at a Health Care Clinic through the WebMD website and app and earn Balance Rewards points.

Click here to read the full Walgreens press release about the partnership.

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Controlled Substances

Q: Can I order a controlled substance?

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A: A medication that is listed as a Schedule II Controlled Substance by the U.S. Drug Enforcement Agency (DEA), such as a morphine-like or amphetamine-like drug, may not be ordered online or approved over the phone.

To order a prescription of a Schedule II Controlled Substance at your local Walgreens pharmacy, the original prescription must be presented at the pharmacy. We're sorry, but Walgreens.com cannot process online orders of Schedule II Controlled Substances for in-store pickup - your prescription must be presented in-store. Certain restrictions apply. You must have valid prescription insurance and have had a physical exam by the prescribing practitioner within the last 24 months to fill a Schedule II Controlled Substance prescription. Please call a Customer Service Representative toll-free, at 1-877-250-5823 if you have any further questions.

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Q: Why can't I refill my hydrocodone prescription anymore?

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A: Due to a change in federal regulations effective October 6th, 2014, all medications that contain hydrocodone will become Schedule II controlled substances.

This means that if your prescription medication contains hydrocodone:

- Refills are no longer allowed.

- A new, written prescription or an electronic prescription (if allowed in your state) from your prescriber is required every time you need a hydrocodone prescription filled.

Please ask your pharmacist or prescriber how this new regulation affects you.

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Biohazard Disposal

Q: How do I dispose lancets, syringes and sharps safely?

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A: Sharps items include needles and lancets, as well as broken glass, razor blades, and any other devices capable of cutting or piercing the skin. Disposal of sharps can be dangerous if not done correctly. Follow Sharps Disposal for the proper way to safely dispose of sharps.

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Q: How do I dispose of unused or expired prescriptions?

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A: Expired and unused portions of medications must be disposed of properly to avoid harm. Certain medicines may be especially harmful and, in some cases, fatal in a single dose if they are used by someone other than the intended patient. Follow the federal guidelines for safe and proper Prescription Disposal.

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Q: How does the Walgreens Safe Medication Disposal Program work?

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A: The Safe Medication Disposal Program is an environmentally responsible way to dispose of unused or expired medications. For $2.99, you can purchase a specially designed postage-paid envelope at any Walgreens pharmacy counter that allows you to place, seal and mail prescription or over-the-counter medications you no longer use for safe, eco-friendly disposal.

Once securely sealed, the envelope can be dropped into any U.S. Postal Service mailbox where it will be sent to an approved medication incinerator. A licensed law enforcement official is onsite to ensure no envelope is tampered with or opened. Ashes from the incinerated envelopes can be used for making "green" related building materials rather than going into a landfill.

Controlled substances are excluded from this program due to current regulations. Postage is included in the cost of the envelope.

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Privacy Practices

Q: Why do I need the Notice of Privacy Practices?

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A: As of April 14, 2003, the federal government has required that all health care providers must distribute their Notice of Privacy Practices to their customers. Examples of healthcare providers include doctor's offices, pharmacies, health plans and healthcare clearing houses.

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Q: How can I get a copy of Walgreens Notice of Privacy Practices, even if I am not a Walgreens customer?

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A: Review our Notice of Privacy Practices.

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Q: How can I contact the Privacy Office?

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A: The toll-free number is 1-877-924-4472. Use this number to contact a trained Customer Service Representative 24 hours a day, 7 days a week. You may also contact the Privacy Office directly using the information below:

Privacy Office
Walgreen Co.
200 Wilmot Road, MS 9000
Deerfield, Illinois 60015
(847) 236-6518

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Q: How do I make requests under any of my health information rights listed in Walgreens Notice of Privacy Practices?

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A: Go to the Privacy Practices Resources page to print a copy of the appropriate form and mail it directly to our Privacy Office. Alternately, your local Walgreens store can provide you with a paper copy of the form you need which contains completion and mailing instructions. However, if you are a mail services customer, you may obtain copies of request forms from the mail service facility.

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Q: How do I authorize another person to request information on my behalf?

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A: The health information Release of Authorization form can be accessed here. After printing and filling out the form, mail it directly to the Privacy Office at:

Privacy Office
Walgreen Co.
200 Wilmot Road, MS 9000
Deerfield, Illinois 60015
(847) 236-6518

PLEASE NOTE:
-Fill out the form completely including name, address, e-mail, and phone number for the patient and authorized individual.
-On the line, List the location you obtain most of your prescriptions, indicate the local store the patient uses. If the patient is registered for an online account also enter Walgreens.com on the line.
-Parents are not required to fill out a form for their minor child.
-A Power of Attorney, or other supporting documents, should be submitted with the form if it is being filled out by someone other than the patient.
-If both parties have an online account, they can set up Family Prescriptions in lieu of submitting the Release of Authorization form.

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Q: How do I file a privacy complaint with Walgreens?

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A: Complete and submit the Privacy Complaint Form. The submission will be routed to Walgreens Privacy Office. Or, you may obtain a copy of the Privacy Complaint Form from your local Walgreens store. Complete the form then mail it to Walgreens Privacy Office. However, if you are a mail services customer, you may obtain a copy of the complaint form from the mail service facility.

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Q: What does HIPAA stand for?

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A: HIPAA stands for the Health Insurance Portability and Accountability Act of 1996.

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Q: What exactly does the Notice of Privacy Practices say?

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A: Browse the Notice of Privacy Practices.

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Healthcare Reform

Q: What is the new healthcare law?

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A: Beginning January 1, 2014, most Americans must have health insurance. The new healthcare law, called the Affordable Care Act (ACA), was signed into effect in 2010 to improve Americans' access to healthcare. The ACA was designed to take effect in phases with the largest changes coming in 2014. The ACA provides everyone with access to affordable coverage, regardless of medical history or ability to pay. Open enrollment runs from Oct. 1, 2013 to Mar. 31, 2014.

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Q: Where can I find information on the Affordable Care Act and how it affects me?

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A: For information regarding the Affordable Care Act and how to enroll for health insurance, please follow Walgreens.com/Health Reform and You.

Walgreens has also partnered with GoHealth to ensure that you have the facts you need to make informed choices about your new healthcare options. GoHealth is the nation's most complete online portal for finding health insurance coverage and has licensed advisors to provide information, answer questions, and provide enrollment assistance. GoHealth is a free resource designed to help you get the best coverage. To speak to a licensed insurance advisor, please call 855-487-6960.

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Same Day Delivery - Dallas-Fort Worth Metroplex

The following FAQs are valid for Same Day Prescription Deliveries in select Dallas-Fort Worth Metroplex area stores ONLY.

Program Details

Q: Q: What is Same Day Prescription Delivery?

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A: Prescription delivery from your local Walgreens store. In the Dallas market, we have partnered with Deliv to provide the same-day delivery service.

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Q: Where is Same Day Prescription Delivery available?

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A: For this specific Same Day Prescription Delivery program, it is available at select locations in the Dallas-Fort Worth Metroplex area. Delivery range is based on zip code. Please contact your local store to find out if it is participating in this program. Also, many other Walgreen markets/stores have a similar prescription delivery program; please contact your local store for details.

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Q: How do I schedule a prescription delivery?

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A: You can schedule Same Day Delivery for your prescriptions via Walgreeens.com or by calling or walking into the Pharmacy and making the request to the pharmacy staff. On Walgreens.com, Same Day delivery will be an option at check-out in areas where the service is available.

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Q: What do I need to be eligible for Same Day Delivery?

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A: If you are requesting delivery online via Walgreens.com you will need to have:
- An active Walgreens.com account
- A verified pharmacy account
- A prescription with at least one refill remaining
- An active credit card on file (i.e. an Express Pay account).
- A delivery address within serviceable zip codes.

If you are requesting delivery by calling or walking into the pharmacy you will need to have:
- A prescription to be filled
- An active credit card on file (i.e. an Express Pay account).
- A delivery address within serviceable zip codes.

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Q: Are there restrictions on what can be delivered?

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A: Yes. The following items cannot be delivered:
- Controlled substances (CII-CV).
- Refrigerated items/Temperature sensitive.
- Prescriptions billed to Medicare Part B.
- Non health related OTC items.

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Q: Is there a fee for Same Day Delivery?

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A: Yes. There is a delivery fee of $5 per delivery  not per item. For example, if you are having three (3) prescriptions delivered at the same time, you be charged $5. Some exceptions may apply, such as Medicaid prescriptions are not charged a delivery fee.

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Q: Are there days that Same Day Delivery is NOT available?

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A: Same Day Delivery is not available on the following days:
- New Years Day
- Easter Sunday
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Christmas Day

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Q: When will I be charged the delivery fee for my prescription?

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A: You will be charged the delivery fee when your prescription is filled at the pharmacy.

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Q: Can controlled substances be delivered?

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A: No. CII-CV controlled substances cannot be delivered.

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Q: Can I have my Medicaid prescriptions delivered?

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A: Yes. You can have your Medicaid prescriptions delivered. Medicaid prescriptions are not charged the $5 delivery fee.

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Q: Will I receive a text alert about my prescription delivery?

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A: Yes. If you are signed up for prescription text alerts, you will receive a text alert when your prescription is filled. However, it will alert you your prescription is Ready for Pickup. Please ignore this message. We will deliver your order as requested.

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Q: When do I need to have my prescription refill order placed online to be eligible for delivery?

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A: Refer to the chart below for prescription order deadlines.

Monday through Friday  
Order in by 8am Delivery between 11am and 2pm
Order in by 11am Delivery between 2pm and 5pm
Order in by 2pm Delivery between 5pm and 8pm
Saturday and Sunday  
Order in by 11am Delivery between 2pm and 5pm

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Q: When do I need to have my prescription order placed if I am ordering in-store or over the phone?

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A: Refer to the chart below for prescription order deadlines.

Monday through Friday  
Order in by 9am Delivery between 11am and 2pm
Order in by noon Delivery between 2pm and 5pm
Order in by 3pm Delivery between 5pm and 8pm
Saturday and Sunday  
Order in by noon Delivery between 5pm and 8pm

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Q: Can I leave comments or instructions for the pharmacist or driver about my prescription?

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A: Yes. When placing your order online you can enter comments or instructions at checkout for the pharmacist or driver about your prescription. For example, you can add comments to your online order which will be given to the courier (such as please knock loudly, hard of hearing, be patient I have a hard time walking, it may take me awhile to get to the door).

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Q: Can I change or cancel my prescription delivery order?

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A: Possibly. Please contact your local pharmacy to make any changes or to cancel your prescription delivery order. If the prescription is already out for delivery you will need to wait for delivery and bring the script back to the store.

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Delivery

Q: When can I expect my Same Day Delivery order?

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A. Deliveries are scheduled based on the delivery time window you selected during online checkout. There are three (3) deliveries Monday through Friday and one (1) delivery on Saturday and Sunday.

Monday through Friday  
Online Orders  
Order in by 8am Delivery between 11am and 2pm
Order in by 11am Delivery between 2pm and 5pm
Order in by 2pm Delivery between 5pm and 8pm
In-Store Orders  
Order in by 9am Delivery between 11am and 2pm
Order in by noon Delivery between 2pm and 5pm
Order in by 3pm Delivery between 5pm and 8pm
Saturday and Sunday  
Online  
Order in by 11am Delivery between 2pm and 5pm
In-Store  
Order in by noon Delivery between 5pm and 8pm

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Q: Can I track my delivery?

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A: Yes. If you provided an email address at the time of the order you should receive an email from the courier Deliv with tracking information once the driver has picked up the order from the pharmacy. The email will include a photo of the driver as well as real time GPS tracking of your package.

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Q: Can prescriptions for more than one person delivered to the same address?

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A: Yes. Prescriptions that are scheduled to be delivered to the same address at the same date and time can be delivered together. However, each individual receiving a prescription delivery will be charged the $5 delivery fee.

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Q: What happens if I miss my delivery?

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A: If you miss the first delivery attempt, we will contact you to reschedule the delivery. You will not be charged a second delivery fee of $5.

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Q: What happens if I miss a rescheduled delivery?

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A: If you miss a rescheduled delivery, we will contact you to see if you still want your prescription delivered or if you would like to pick up your prescription in-store. If you would still like your prescription delivered, you will then be charged an additional $5 fee.

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Q: Can my prescription be delivered to a P.O. Box or my work address?

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A: No. Per Texas state law, prescription delivery service can only be offered to the home address on file. We cannot deliver to P.O. Boxes.

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Q: Does someone have to sign for my prescription delivery?

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A: Yes. Someone 18 years or older must sign for your prescription delivery.

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Q: How can I identify my delivery driver? p>

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A: Your delivery driver will be wearing a Deliv lanyard. However, there is no signage on their vehicle and there is no standard uniform or logo shirt.

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Q: Should I tip my delivery driver?

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Q: What kind of packaging will my prescription be delivered in?

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A: Your prescription will be delivered in a sealed Security Bag with your name and address on the outside of the bag. The Security Bag will prevent anyone from seeing what medication is being delivered.

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Q: Who should I contact if I have an issue with my prescription delivery?

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A: Please contact your local store with any issues regarding your prescription delivery.

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