Frequently Asked Questions

 

Have registration questions? Inquires about generic medication? Then our frequently-asked-questions guide will help you.

Program Benefits

Why should I enroll in this program?
What's included in my membership?



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Eligibility, Coverage and Membership Information

Who's included/excluded in a family membership?
Can college students enroll separately from their parents?
Why are Medicare, Medicaid recipients excluded?
Is the Prescription Savings Club a substitute for prescription insurance?
If I already have insurance but want my uncovered drugs to be filled under the Prescription Savings Club, would the club be considered secondary insurance?
What if I have other prescription drug discount cards?
Are the prescription discounts also available if I order my prescription on Walgreens.com?
Is my membership automatically cancelled if I enroll in a Medicare program?
Does the Prescription Saving Club cover pet medications?
How are pets enrolled: as individuals or as a family member?



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Card and Account Information

Does every member of my family need a card?
Will I need to bring my card with me every time I visit Walgreens?
How long does it take to receive my card?
What happens if I lose my card?
How do I cancel my membership?
How can I make changes to information on my account?
Who do I contact if I have questions about the Prescription Savings Club?



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Prescription Savings Club Online

How long before my Prescription Savings Club membership is activated if I enroll online?
Will I receive the Prescription Savings Club price if I have a prescription refilled using Walgreens.com?
Can I get the 10% bonus on Walgreens and Nice! brand products and photofinishing services purchased on Walgreens.com?
How can I manage my account online?



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Program Costs and Drug Pricing

How can I find the Prescription Savings Club price for my prescriptions?
How much can I save on all my medications?
How much does the Prescription Savings Club cost?
Why is there an annual enrollment fee?



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Bonuses

How soon can I begin earning bonuses on my card?
Can I earn a bonus just for enrolling?
Do I earn a bonus for renewing?
How do I earn and redeem bonuses on my card?
What if I forget my card but purchase eligible items?
What items are eligible/ineligible for bonuses?
What items are excluded?



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Information on Generics

What are generic drugs?
Are generic drugs as safe and strong as brand name drugs?
Does every brand name drug have a generic?
Why are generic drugs less expensive?
How can I switch my medication to one that is less expensive on the Prescription Savings Club?



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Program Benefits

Why should I enroll in this program?
If you are uninsured, your insurance doesn't cover all of your medications, or your insurance co-pays are too high, Walgreens Prescription Savings Club offers discounted prescription pricing for you and members of your family. Plus you earn bonuses on your card every time you purchase Walgreens and Nice! brand products and photofinishing services.*

Once you are enrolled in the program, your information will be on file. You'll be able to save money when purchasing medications, even if you leave your card at home. The membership is risk-free and includes a Savings Guarantee: if you don't save at least the cost of your membership in one year, we will issue a credit for the difference.

This program is not insurance.

Membership may be cancelled within 30 days of issue date for a full refund.



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What's included in my membership?
Your membership includes:

  • Prescription discounts on more than 8,000 brand name and generic medications. Most generic medications are covered.
  • Hundreds of value generic medications are specially priced and offered under a three-tier structure:
    Tier 1 $5 for a 30-day supply $10 for a 90-day supply
    Tier 2 $10 for a 30-day supply $20 for a 90-day supply
    Tier 3 $15 for a 30-day supply $30 for a 90-day supply
  • 10% bonus added back to your card when you purchase Walgreens and Nice! brand products and photofinishing services*
  • 10% discount on Healthcare Clinic services
  • Discounts on nebulizers, diabetic supplies, and immunizations


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Eligibility, Coverage and Membership Information

Who's included/excluded in a family membership?
For just $35 a year, a family membership includes a single account that covers everyone in your immediate family, including a spouse, dependents under the age of 23 and pets. You will receive two Walgreens Cards, linked to the account, which can be used to shop, earn and redeem bonuses on Walgreens and Nice! brand products and photofinishing services.* Additional adult family members living in the same household, like a parent or grandparent, will need to enroll separately.



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Can college students enroll separately from their parents?
Yes. Individuals 18 years or older can enroll in the program.

 

Why are Medicare, Medicaid recipients excluded?
Federal and state statutes prohibit persons enrolled in a publicly funded health care program from participating in this program.

 

Is the Prescription Savings Club a substitute for prescription insurance?
This program is not an insurance plan. However, if you do not have insurance, have prescriptions that may be excluded by your insurance plan or not covered because you have exceeded your insurance plan's maximum, or your co-pays are too high, this program can save you and your family significant money on your prescription needs.



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If I already have insurance but want my uncovered drugs to be filled under the Prescription Savings Club, would the Club be considered secondary insurance?
The Prescription Savings Club cannot be used in conjunction with other prescription drug insurance or discount cards on any one purchase. If the Prescription Savings Club has a lower price on your medication than your insurance or co-pay, you can use the Club in place of your insurance. Of course, you can always use the Club to purchase prescriptions that are not covered by your insurance. Having other prescription drug coverage does not disqualify you from enrolling in the Prescription Savings Club unless it is a publicly funded health care program.



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What if I have other prescription drug discount cards?
Ask your Walgreens pharmacist which program saves you the most on your current prescriptions.

 

Are the prescription discounts also available if I order my prescription on walgreens.com?
Yes, prescriptions for Prescription Savings Club members can be ordered on walgreens.com. You can even choose to have the prescription mailed to your home. Standard shipping is Free.

 

Is my membership automatically cancelled if I enroll in a Medicare program?
No. However, please inform your Walgreens pharmacist immediately after you have enrolled in a publicly funded insurance program like Medicare. When you renew your membership annually, you will be asked to attest that you are not receiving benefits from a publicly funded health care program.



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Does the Prescription Savings Club cover pet medications?
Yes. The club includes discounted pricing on common human medications often prescribed to pets, such as Amoxicillin (antibiotic), Humulin© (insulin), Hydrocortisone (skin conditions), Omeprazole (digestive), etc. In order to qualify for the discount, you must have a valid prescription for your pet and the medication must be one that has a human equivalent. Your veterinarian will tell you if your pet's prescription can be filled at a retail pharmacy.

 

How are pets enrolled: as individuals or as a family member?
Pets can be enrolled as individuals or as part of a family membership. As part of a family membership, simply add the pet's name in your list of dependents. You can add a pet at any time by stopping in or calling any Walgreens pharmacy.



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Card and Account Information

 

Does every member of my family need a card?
If you purchase a family membership you will have a single account that covers everyone in your immediate family including a spouse, dependents under the age of 23 and pets. You will receive two Walgreens Cards, linked to the account, which can be used to shop, earn and redeem bonuses on Walgreens and Nice! brand products and photofinishing services*. Additional adult family members living in the same household, like a parent or grandparent, will need to enroll separately.

 

Will I need to bring my card with me every time I visit Walgreens?
Your prescription discount will be automatically applied even if you leave your card at home. However, you'll want to bring your card with you if you plan on shopping so you can earn/redeem bonuses.



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How long does it take to receive my card?
You will receive your temporary card the same day you apply and the pharmacist will activate your account so your prescription savings can begin immediately. Your permanent card will arrive in the mail within 10-14 days.

 

What happens if I lose my card?
You can select Report Lost or Stolen Card in the left navigation bar on this website and follow the instructions, call 866-922-7312 or talk to your Walgreens pharmacist for help in getting a new card.



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How do I cancel my membership?
Visit any Walgreens store and speak to a pharmacist to cancel your membership.

 

How can I make changes to information on my account?
Visit any Walgreens store and speak to a pharmacist for help in making changes to information on your account.

 

Who do I contact if I have questions about the Prescription Savings Club?
If you need more information, feel free to contact us at 866-922-7312 or ask your Walgreens pharmacist.



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Prescription Savings Club Online

How long before my Prescription Savings Club membership is activated if I enroll online?
Your membership should be activated within 24 hours.

 

Will I receive the Prescription Savings Club price if I have a prescription refilled using Walgreens.com?
Yes.

 

Can I get the 10% bonus on Walgreens and Nice! brand products and photofinishing services purchased on Walgreens.com?
Not yet. At this time, your Prescription Savings Club card needs to be swiped at the store in order to earn and redeem bonuses. However, if you place a photofinishing order on Walgreens.com and pay for it/pick it up in-store, your card can be swiped at checkout to earn or redeem your bonus.

 

How can I manage my account online?
Once you are registered on Walgreens.com, you can add a receipt to your account, check your balance or view transactions on your account.



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Program Costs and Drug Pricing

How can I find the Prescription Savings Club price for my prescriptions?
Drug Pricing Tool. Simply enter in the first three letters or entire name of the drug and click the button. You can also call any Walgreens pharmacy with your medication(s) and dosage and the pharmacist can give you the Club pricing over the phone. In addition, you can view a complete list of hundreds of value priced generic medications, specially priced and offered under a three-tier structure:

Tier 1 $5 for a 30-day supply $10 for a 90-day supply
Tier 2 $10 for a 30-day supply $20 for a 90-day supply
Tier 3 $15 for a 30-day supply $30 for a 90-day supply
 

How much can I save on all my medications?
Your exact percentage of savings may vary depending on the prescription drug(s) you are taking. Call or stop in with your medication names and dosages and one of our pharmacy staff can tell you exactly how much the Prescription Savings Club can save you. If you don't save at least the cost of your membership in one year, we will issue a bonus for the difference.



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How much does the Prescription Savings Club cost?
Enrollment for an individual is only $20 a year - or just $35 a year for family. Family price includes spouse, dependents under the age of 23, and pets. Additional adult family members living in the same household, like a parent or grandparent, need to enroll separately.

 

Why is there an annual enrollment fee?
The fee enrolls you in an exclusive club that provides special discounts on prescriptions and bonuses for purchases. Enrollment fees cover the administrative and maintenance expenses associated with the program.



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Bonuses

How soon can I begin earning bonuses on my card?
Your permanent card will arrive in the mail within 10-14 days. You can begin using the card as soon as you receive it to earn and redeem bonuses in stores. If you purchase Walgreens and Nice! brand products and in store photofinishing services* between the time you enroll and the time you receive your permanent card, hold on to your receipt. Purchases made on the same day of enrollment are NOT eligible for bonus. Once you have your permanent card, call 866-922-7312 and ask a customer service representative to add your applicable purchases to your card account using the 20-digit RFN number located on the receipt. You can also click on the Add Receipt to Card link in the left navigation bar and log into your account to add the RFN number.

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How do I earn and redeem bonuses on my card?
When you purchase any Walgreens and Nice! brand products and photofinishing services*, 10% of the pre-tax price is instantly credited to your card. Purchase everything from toothpaste to over-the-counter cold medicine - as long as it's a Walgreens and Nice! brand products or in store photofinishing services*, you can earn money on your card to use on future purchases**.

  1. Simply swipe your card at checkout before making payment.
  2. Your 10% bonus will be added immediately onto your card.
  3. The next time you scan your card at checkout, the bonus amount will be deducted from your purchase total.
 

What if I forget my card but purchased eligible items?
Save your receipt and call 866-922-7312. Ask the customer service representative to add your applicable purchases to your card account using the RFN # on the receipt. You can also click on the Add Receipt to Card link in the left navigation bar and log in to your account to add the RFN number.



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Which items are eligible/ineligible for bonuses?
Bonuses can only be earned on products distributed exclusively by Walgreen Co. and bearing the Walgreens, Nice! Brand logo. Eligible in store photofinishing services include digital prints, prints from film rolls, photo enlargements (5x5, 8x10), magazine covers, reprints from negatives, slides, or prints, ink refills, value packs, wallet-sized prints, index cards, greeting cards, CDs, business cards and passport photos. You cannot earn bonuses on dairy products, prescriptions, photofinishing gift items ordered at the kiosk or online and produced outside the store, film processing for 110, 126, disk, B&W film, slides, and other outdated film processing services, DVD transfer, photo stamps, photo restoration, posters and Avinci My Movie Producer. Bonuses cannot be earned for purchases made prior to joining the club.

 

What items are excluded?
Bonuses may not be applied to purchases of alcohol, gift cards, Prescription Savings Club membership fees, prescriptions, postage stamps, pre-paid cards and tobacco products. Bonuses will not apply to purchases made prior to joining the club.



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Information on Generics

What are generic drugs?
Generic drugs are identical in dose, strength, route of administration, safety, efficacy, and intended use as a brand name drug and can be manufactured by any pharmaceutical company after the original patent on the brand name drug has expired.

 

Are generic drugs as safe and strong as brand name drugs?
Yes. The FDA requires that all drugs be safe and effective. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand name counterparts. What can be different is the way a generic drug is formulated with respect to inactive ingredients that bind or preserve the drug, as well as determine size, shape or color.



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Does every brand name drug have a generic?
No. Brand name drugs are generally given patent protection for 20 years from the date of submission of the patent. This provides protection for the innovator who paid the initial costs to develop the new drug. However, when the patent expires other drug companies can introduce competitive generic versions. Generic drugs can be legally produced for drugs where: 1)the patent has expired, 2)the generic company certifies the brand company's patents are either invalid, unenforceable or will not be infringed, 3)for drugs which have never held patents or 4) in countries where a patent(s) is/are not in force.

 

Why are generic drugs less expensive?
Generics cost less because they do not share the expense of the initial investment the original manufacturer incurred to research and develop the drug, nor the sales and marketing costs associated with brand names. As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers don't have the same development costs, they can sell their product at substantial discounts. On average, a generic drug costs 30 percent to 80 percent less than its brand counterpart. Today, almost half of all prescriptions are filled with generic drugs.



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How can I switch my medication to one that is less expensive on the Prescription Savings Club?
Your Walgreens pharmacist is available to speak to your doctor about generics and lower cost alternatives at any time. Also, the next time you visit the doctor, bring the list of value-priced generics with you. Ask your doctor to write a prescription for a generic medication, or indicate "may substitute" on your prescription(s). "May substitute" means that the pharmacist can substitute the generic equivalent for your prescription.



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*Good only for products distributed exclusively by Walgreen Co. and bearing the Walgreens logo, Nice!, Brand logo with the exception of dairy. Photofinishing exclusions apply. See Terms and Conditions for complete details.

**Bonus dollars cannot be applied to purchases of alcohol, gift cards, Prescription Savings Club membership fees, prescriptions, postage stamps, pre-paid cards or tobacco products.



References:

1. Generic Pharmaceutical Association:
http://www.gphaonline.org/Content/NavigationMenu/AboutGenerics/FAQs/default.htm
Accessed September 2008

2. U.S. Food and Drug Administration:
http://www.fda.gov/cder/consumerinfo/generics_q%26a.htm
Generic Drugs: Questions and Answers."
Accessed September 2008.





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