Online Orders

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Products 

Q: Can I cancel my online product order?

A: Product orders without contact lenses can be cancelled within 20 - 30 minutes of order placement. Please contact Customer Service toll-free, at 1-877-250-5823.

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Q: Can I change or add more to my order after I have submitted it?

A: After you have submitted your order, it is complete. You will need to submit another order.

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Q: Is there a limit on how much I can order?

A: Walgreens reserves the right to set quantity-per-order limits on any and all items sold on Walgreens.com. Our current quantity limit for most Walgreens.com items is 30. This limit is to prevent excessively large orders that could deplete our inventory and inconvenience other customers wanting to order the same item. Walgreens may also limit the item quantity available to any single person or household over a given period of time. These restrictions may be applied to orders using the same credit card, billing address, or shipping address.

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Q: Can I receive products or contact lens orders with my prescriptions?

A: Sorry, no. We process prescriptions, contact lenses and product orders separately. You will receive separate shipments for each type of order and separate shipping charges will apply.

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Q: I did not receive all of my products. Will Walgreens ship the balance later?

A: We make every effort to complete your order as requested. If a product you requested is not available at the time of processing, we will not create a backorder. We re-stock our inventory regularly, so please check Walgreens.com within 5 to 7 business days; you may be able to order the product again.

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Q: Can I pre-order a product?

A: Yes. A Pre-Order button appears next to the products that qualify. Select Pre-Order and the item will be placed in your shopping cart. Your credit card will not be charged until we ship the item to you.

To pre-order multiple items, please place a separate order for each one. They will be shipped separately. The estimated release date (when the product will be available for sale) is listed below the Pre-Order button on the product page.

Pre-orders cannot be added to a regular online order due to the future release date of the pre-order product.

As soon as your pre-order ships, we will send an email to let you know it's on its way. Each pre-order will ship separately. Standard shipping charges apply to pre-orders. See Shipping for details.

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Q: How can I check my pre-order status?

A: Go to the product details page. The estimated release date is located above the Pre-Order Now button.

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Q: What is the Walgreens Brand Guarantee?

A: Your satisfaction is 100% guaranteed on all Walgreens Brand products! If you are not completely satisfied, return the unused portion and we will refund the full price.

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Pharmacy 

Q: Now that I am fully registered, how do I order prescriptions?

A: You can manage Refill Prescriptions or order Express Refills from the bright blue Pharmacy box on the Walgreens.com Home Page, or select the Pharmacy tab to display all Pharmacy options. Select your prescription ordering method under the Manage Your Prescriptions header in the left column.

NOTE: If you have already completed your full online pharmacy registration, you will be prompted to sign in. If you do not have an online pharmacy account, you will be prompted to Create a Pharmacy Registration.

-- Refill Prescriptions:

- Click the Refill Prescriptions button on the Pharmacy & Health page. You'll be prompted to sign in if you are not already.

- On the Manage Prescriptions page, you will see all your prescriptions eligible for refills under the Prescription History tab. There are columns for Prescription, Last Filled, Status and Price, and Refills. A Refill Due icon will display next to a prescription that's currently due for a refill.

- Select the box(es) next to the prescription(s) you want to refill, and click on the Add to Cart button to add them to your Shopping Cart.

- A Shopping Cart confirmation box will appear, where you can select Continue Refilling or Checkout. If your prescription is eligible for 90-day Refills or is currently set for Auto Refills, this confirmation box will display your options.

- Select Checkout to proceed to your Shopping Cart.

- In your Shopping Cart, you can Continue Shopping or Proceed to Checkout (the bright blue button at the bottom of the right navigation column). You will also see links next to your prescription to Refill Another Prescription, Request a New Prescription, or Transfer a Prescription before you check out.

- After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select a Store button to choose your local Walgreens store.)

- To have your prescriptions shipped to you, select Ship to Me and click Continue.

You can also edit your list to create a list of prescriptions you refill on a regular basis and hide those you do not. On the Manage Prescriptions page, click Hide from List to hide an expired or infrequently ordered prescription from your Prescription History list. You can always view this prescription again by selecting the Yes radio button next to Show Hidden Prescriptions?.

-- New Prescriptions:

NOTE: If you have a written prescription, please bring it to your local Walgreens for in-store pickup.

- On the New Prescriptions page, please fill out the Doctor's First and Last Name, as well as the Doctor's Phone Number, the Drug's Name and Strength and the Drug Quantity. There are also checkboxes where you can set up a 90-day supply and/or indicate if you will accept a generic equivalent.

- Click on the blue Add to Cart button at the bottom of the right navigation column.

- You will be taken to your Shopping Cart where you can review your prescription order.

- Click Continue Shopping to add more items to your shopping cart, or Proceed to Checkout (with the bright blue button at the bottom of the right navigation column) if you are ready to place your order.

- After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select a Store button to choose your local Walgreens store.)

- To have your prescriptions shipped to you, select Ship to Me and click Continue.

-- Transfer Prescriptions:

- On the Transfer Prescriptions page, you will need to Enter Your Prescription Details. You will see several areas to fill out: Pharmacy Name, Pharmacy Phone, Prescription Name, and Prescription Number.

- If the administrator of a Family Prescriptions account, select the family member who the prescription belongs to from the Family Member Name drop-down menu.

- Once this page is completed, click on the blue Add to Cart button at the bottom of the right navigation column.

- You will be taken to your Shopping Cart where you can review your prescription order.

- Click Continue Shopping to add more items to your shopping cart, or Proceed to Checkout (with the bright blue button at the bottom of the right navigation column) if you are ready to place your order.

- After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select a Store button to choose your local Walgreens store.)

- To have your prescriptions shipped to you, select Ship to Me and click Continue.

NOTE: Multiple transfer prescriptions can be added to your cart.

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Q: Do I have to sign in to order prescription refills?

A: No. As long as you have a Walgreens prescription number, you can use the blue In-Store Express Refills box on the right navigation column of the Home Page. Simply type in the prescription number to place your order.

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Q: I only want to see the prescriptions I need to order today. How can I edit my list?

A: On the Manage Prescriptions page under the Prescription History tab, select the checkbox next to the prescription you'd like to hide from your active list. Click the Hide from List link to hide an expired or infrequently ordered prescription. Your custom list will now be displayed each time you order refills. You can always view this prescription again by selecting the Yes radio button next to Show Hidden Prescriptions?.

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Q: Can I view or hide prescriptions for family members?

A: Yes, you can create a list of prescriptions for family members on a regular basis and hide those you do not. On the Order Refills page, select the bright blue Edit List button near the top of the right navigation column to see the current prescription views for your Family Prescriptions account. You can use the drop-down menu to View All family members or individual family members. Next to each prescription, you will see two radio buttons where you can select Show or Hide for each prescription. Select the bright blue Save button to continue. Your custom list will then be displayed each time you order refills.

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Q: How much will my shipped prescription cost?

A: At this time, we are unable to provide the subtotal or your prescription order online. To find out if a specific medication or quantity is covered by your standard co-pay, please contact your prescription insurance provider directly. Any prescription plans or drug discount programs you are enrolled in may affect your prescription drug prices. For pricing on prescriptions to be picked up at Walgreens, follow Store Locator. (Hours vary by location.)

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Q: Can I request a generic equivalent?

A: Yes, if there is an appropriate substitute available. Once the patent has expired on a drug, a generic equivalent can be manufactured by another pharmaceutical company. The generic manufacturer must meet the same standards set by the FDA that manufacturers are required to meet. Your pharmacist can answer any questions you may have about your medication and cost saving alternatives.

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Q: What is the difference between the online and mail service pharmacies?

A: The Walgreens.com online pharmacy is much like your neighborhood Walgreens store, only online. It can be used to request prescription orders to be picked up at your local Walgreens pharmacy, or our Walgreens.com shipping facility can mail your prescriptions to your specified address. The Walgreens Mail Service pharmacy is a coverage benefit for customers who are registered with a third party provider, usually through their employer. In order for their prescription costs to be covered, they are required to fill their prescriptions through the Mail Service pharmacy.

Both Mail Service and online/store pickup prescriptions can be managed from your Pharmacy Home page.

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Q: How much will my mail prescription cost?

A: At this time, we are unable to provide the subtotal of your prescription order online. To find out if a specific medication or quantity is covered by your standard co-pay, please contact your prescription insurance provider directly. Any prescription plans or drug discount programs you are enrolled in may affect your prescription drug prices. For pricing on prescriptions to be picked up at Walgreens, visit the Store Locator.

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Q: How do I set up a 90-day prescription and have it delivered?

A: Your prescription must be eligible for a 90-day supply and your insurance plan/group must be eligible for 90-day supplies. Moreover, for a 90-day request, physicians and insurance (if needed) will be contacted to confirm that the 90-day supply is accepted.

If your prescription is eligible for a 90-day supply, "90 Day Eligible" will appear under the Refills column on the Manage Prescriptions page. When ordering a prescription refill from the Manage Prescriptions page, a confirmation box will appear that says "One or more prescriptions that you selected may be eligible for a 90-day supply." Click Convert to 90 Day to convert your prescription to a 90-day supply. Click Continue To Manage Prescriptions add this prescription to your Shopping Cart and return to the Manage Prescriptions page, or Checkout to add this prescription to your Shopping Cart and proceed to checkout.

You will also have a checkbox to request a 90-day supply on the new prescription request and transfer request forms. On your New Prescription page, look for the I would like a 90-day supply of this prescription, if available area with a checkbox near the bottom of the page. On the Transfer Prescription page, you can choose this option with a checkbox at the bottom of the page.

NOTE: If the 90-day conversion is accepted, it does not mean there will be a discount for the prescription. It depends on your insurance coverage.

On the Checkout page, you can select Pick Up or Ship to Home for your 90-day prescription(s). To finish, click on the bright blue Submit button at the bottom of the page to place your order.

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Q:What is DailyMed® individual packaging and how much does it cost?

A: DailyMed® sorts and organizes your monthly prescriptions, over-the-counter medications and even vitamins into convenient, pre-sorted packets, making it easier than ever to take the right medication at the right time of day. A 30-day supply is delivered directly to your home. Shipping is $7.99 per month. DailyMed® accepts most prescription plans, and your prescription co-pays will be exactly the same what you pay at your local Walgreens location.

See DailyMed and DailyMed FAQs for more information.

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Q: How do I set up DailyMed® for my prescriptions?

A: To set up DailyMed®:

- Follow DailyMed to go to the program home page.

- Click the Get Started link.

- Enter the Patient's First Name, Last Name, Preferred Telephone, City, State, and Email address. If you are a patient's caregiver, click the button next to I am a caregiver and enter your information in the Caregiver fields below.

- Select the checkbox to agree to the Terms & Conditions and click Continue.

- A DailyMed® pharmacist will confirm your registration using your provided contact information.

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Q: Can I receive product or contact lens orders with my prescriptions?

A: We process prescriptions, contact lenses and product orders separately. You will receive separate shipments for each type of order and separate shipping charges will apply.

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Q: What are the payment options for my prescription order?

1. For In-Store Pickup: For faster service, enter your credit card information into ExpressPay and have your order billed in store when you pick it up. All other in store payment options are available when you pick up your prescription order.

2. For Shipped Prescriptions: We accept all major credit cards. Credit card information must be entered or saved to your account at the time of your order.

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Q: How can I get a discount on my prescriptions?

A: Check out our Prescription Savings Club. You may be eligible for savings on thousands of brand name and generic medications, some only $12 for a 90-day supply! Talk to your pharmacist for eligibility details. A membership fee is required ($20 individual or $35 family per year). This program does not constitute insurance. Persons receiving prescription benefits from a publicly funded health care program are ineligible. Membership may be cancelled within 30 days from issue date for a full refund.

Browse the complete Terms and Conditions or call toll-free, 1-866-WCARD-12 (1-866-922-7312) Walgreen Co., 200 Wilmot Rd., Deerfield, IL 60015.

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Q: How do I transfer my prescriptions to a different Walgreens pharmacy?

A: After your prescription(s) or refill(s) are in your Shopping Cart, go to Checkout. On the left navigation column, you will see a title, Choose Pickup or Shipping. Below this title, you will see your current Preferred Store for Pickup. Under your selected store's pharmacy hours, you will see a bright blue Change Store link. Select this link to go to the Store Locator page. Here, you can Find a Walgreens near you by City, State or Zip Code, Near street address or by store features such as Drive-thru Pharmacy or Open 24 Hours. Make your selections and select the bright blue Find a Store button at the bottom of the right navigation column. The next page will display all the Walgreens stores near you. Select Pick Up Here to make your store change. Choose a pickup date and pickup time and select the bright blue Continue with Pickup button at the bottom of the right navigation column. You will be taken to your Review Order page, where there is another opportunity to change your store location. Another bright blue Change Store link is located at the bottom of the left navigation column under your selected store's address. To complete your transfer, click on the bright blue Submit button at the bottom of the page.

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Q: Can Walgreens add a flavor to my child's prescription?

A: In most cases, yes. Select Flavor for more information.

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Q: Can a friend or family member pick up my prescriptions?

A: Yes. A friend or family member picking up your prescription at the pharmacy must verify that they are involved in your immediate care. The pharmacy may give the filled prescription to your friend or family member but may only provide information based on the prescription(s) being picked up at that time.

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Q: Can I change or cancel my online prescription order?

A: Once a prescription order has been submitted in process, it cannot be cancelled online due to automated processing. Please contact your local pharmacy to have your in store pickup order cancelled. If your order placed for shipping has not yet shipped, you may cancel by calling toll-free, 1-877-250-5823.

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Contact Lenses 

Q: How can I order contact lenses?

A: You can order contact lenses in one of three ways:

Online

Call us toll-free, at (866) 817-1631.

Fax your completed Printable Contact Lens Order Form to (866) 312-0860. After we have your contact lens prescription information, we will contact your prescriber to verify your order.

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Q: Do I need a copy of my prescription to order contact lenses?

A: No, but you do need to know the exact brand, type and measurements specified by your eye care provider. Also, your prescription must have been issued within the past 12 months. Please allow 1-3 business days for us to verify your prescription with your eye care provider.

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Q: Can I order any contact lens type as long as it matches the numbers on my prescription?

A: No, your eye care provider has written your prescription for a specific brand, model and type of lens. We can only fill the exact prescription your provider has given you. (We may, however, substitute identical lenses with a different brand name produced by the same manufacturer.)

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Q: I want to order color contact lenses for cosmetic reasons. Do I need a prescription?

A: Yes. To preserve your vision, you should see your eye care prescriber for an exam even if you only want color contact lenses with no correction. We will verify all prescriptions, even those for cosmetic lenses.

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Q: Can I order contact lenses for just one eye?

A: Yes. Enter the prescription information for the appropriate eye, deselect the other eye and add the lens to your Shopping Cart.

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Q: Can I order one type of contact lens for one eye and a different type for the other?

A: If that is what is indicated on your prescription. Find the correct lens for the first eye. On the order form, check the box for that eye and enter the prescription information. Add it to your Shopping Cart.

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Q: How do I read a contact lens prescription?

A: Each prescriber's prescription form is different, but they all include the same information. Each lens measurement falls within a different range of values, so eye care professionals know which value refers to each measurement, even when they are not labeled. Also see the specific definitions for base curve, diameter, power/sphere, cylinder, and axis at the bottom of this page.

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Q: How do I find out if you carry my brand of contact lenses?

A: Click the Contact Lenses tab in the navigation bar at the top of any Walgreens.com page. On the left navigation column, look for Top Brands. Click on All Contact Lenses to see every brand carried by Walgreens.com.

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Q: Can I order contact lenses for someone else, such as a child or spouse?

A: Yes, if you have that patient's prescription information. You may add the patient's name and date of birth during checkout using your own Walgreens.com account. A date of birth is required for prescription verification.

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Q: Can my eye care prescriber call the Walgreens Contact Lens Center?

A: Yes. Your prescriber may either call us toll-free, at (866) 817-1631 or fax your prescription to us at (866) 312-0860.

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Q: Can the Walgreens Contact Lens Center Customer Service Representative call my eye care prescriber?

A: Yes. Please give the representative your prescription information and contact information to help us reach your eye care prescriber.

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Q: Is Walgreens.com an authorized contact lens retailer?

A: Yes. Walgreens is authorized by manufacturers to sell the specific brands and models of lenses listed in our Contact Lens Center. Licensed opticians supervise our order confirmation and fulfillment processes.

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Q: What if my contact lens prescription has changed?

A: To make any changes (such as base curve, diameter or power), you must return to the Contact Lens Center home page and place a new order. We will contact your prescriber for confirmation before processing and shipping your new order. If you do not have an online account, please call Walgreens Contact Lens Customer Service toll-free, at (866) 817-1631 to order your contact lens prescription.

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Q: What if I entered incorrect prescription information?

A: If your prescriber notices that the prescription is incorrect, but not expired, he/she can correct it. You can also call Customer Service toll-free, at (866) 817-1631 to place a new order with the correct information.

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Q: I want to reorder my lenses. How do I know if my prescription is still valid?

A: Log on to Walgreens.com and click on the Contact Lenses tab in the top navigation of any page. At the top of the left navigation column, click the blue Reorder Contact Lenses button. Each contact lens prescription you've ordered is listed including the expiration date we have on file. Most contact lens prescriptions expire one year from the exam date given by your eye care prescriber.

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Q: My contact lens prescription has expired. Can I still order?

A: If your contact lens prescription has expired, you will need to see your eye doctor to get your prescription renewed. You can place a new order once your eye care prescriber has written a new prescription for you. Legally, we are not able to fill expired prescriptions.

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Q: Can I pick up my contact lenses at my local Walgreens with my other prescriptions?

A: No, contact lens orders are not available for pickup. They will be shipped to your home or business.

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Q: How will I know when my contact lenses have been shipped?

A: You will receive an email notification with tracking information. For orders shipping via USPS, please allow at least one business day for tracking information to update. You can also call our Contact Lens Customer Service toll-free, at (866) 817-1631 for more information.

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Q: How do I reorder a contact lens prescription and how long does it take?

A: Log on to Walgreens.com and click on the Contact Lenses tab in the top navigation of any page. At the top of the left navigation column, click the blue Reorder Contact Lenses button. Each contact lens prescription is listed.

To reorder an active contact lens prescription, select that prescription and click Add to Cart. You will be taken to Your Shopping Cart, where you can update the quantity of lenses in your order. No additional verification is required with a current prescription. We will ship your contact lenses as soon as they are available. If you don't have an online account, please call Walgreens Contact Lens Customer Service toll-free, at (866) 817-1631 to reorder your contact lens prescription.

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Q: Will I be charged sales tax on my contact lenses?

A: Laws on sales tax for contact lenses vary by state.

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Q: Are my contact lenses FSA (Flexible Spending Account) eligible?

A: Contact lenses are FSA eligible if you see the FSA icon on the product information page.

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Q: How do I get a receipt for my FSA-eligible contact lens purchases?

A: All FSA-eligible products (including contacts) will be identified on the order confirmation page. You may print the page to use as a receipt for claiming your FSA reimbursement.

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Q: How do I take advantage of a special offer on contact lenses?

A: We offer daily promotions on contact lenses, please check our Contact Lens Homepage for our latest offer and you can enter the promo code on the shopping cart page.

If a rebate is available for your contact lenses, a link to information about the rebate, including instructions for redeeming it, will appear on the product information page. If there is a manufacturer offer on the contact lens packaging, follow the instructions to redeem the rebate. You can use the receipt sent with your contact lenses as proof of purchase in most cases.

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Q: How do I pay with insurance?

A: Please contact your insurance provider for information on their reimbursement procedures. If they provide reimbursements for contact lens purchases, you may submit the receipt included with the order you receive.

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Q: Can I use my Medicare prescription card for contact lenses?

A: Medicare prescription cards cannot be used for contact lenses at this time.

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Q: Can I change or cancel my online contact lens or contact accessories order?

A: You can cancel your order only if the order has not already been processed by the optician and been fulfilled. You can call Contact Lens Customer Service toll-free at (866) 817-1631 to cancel your order. If the order has already shipped, you need to mail it back with the return shipping label provided. After the return has been processed, a refund will be processed.

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Q: What is the Contact Lens Fairness Act?

A: In 2004, Congress passed a law that guarantees contact lens wearers the right to buy their lenses from any source, not only their eyewear prescribers. Browse the Contact Lens Fairness Act to see what it means to you.

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Q: What are some commonly used terms for contact lenses?

Astigmatism: a condition in which the cornea of the eye is asymmetrically curved, causing out-of-focus vision.

Axis: (AX): the location of the astigmatism, and indicates where to locate the cylinder. It is a number between 0 and 180. The axis is only used on prescriptions for toric lenses.

Base Curve (BC): the inside of the curve of the center of the lens, which covers the cornea. It determines how the contact lens fits the eye. It is usually a number between 8.0 and 10.0, and is measured in millimeters.

Cylinder (Cyl): an area of extra power, to correct for astigmatism. It is a number between -0.50 to -3.00. (For contact lenses it will always be negative.) The cylinder is only used on prescriptions for toric lenses.

Diameter (DIA): the distance from one edge of the lens to the other. It determines how the contact lens will fit in your eye. It is usually a number between 13.6 and 14.8.

Eye Care Prescriber: a professionally qualified person registered to test eyes and conduct other examinations to detect eye diseases and conditions. He or she must also be qualified to correct abnormal vision. Optometrists or licensed opticians are examples of professionally qualified eye care prescribers.

Power/Sphere (SPh): the power refers to the strength of the contact lens. It is shown with a minus sign (-) for myopia (nearsightedness) or a plus sign (+) for hyperopia (farsightedness). It is a number between -0.50 to -20.00 for myopia and +0.50 to +20.00 for hyperopia. The power for each eye may be the same or it may be different. The power for your eyeglass prescription may be different from the power for your contact lens prescription.

Toric Lenses: are contact lenses designed to correct astigmatism by providing two different optical powers at right angles to each other (one for astigmatism, the other for either myopia or hyperopia).

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