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Home Delivery Pharmacy

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PrimeMail by Walgreens Mail Service. allianceRx. Walgreens+PRIME by Walgreens Mail Service.

Home delivery (formerly mail service) medications will now be filled by AllianceRx Walgreens Prime, a combined specialty and home delivery pharmacy.

While we work to transition all communication to the AllianceRx Walgreens Prime brand, some emails will continue to include Walgreens Mail Service through the Summer 2018. The emails are valid and contain current information. We appreciate your understanding.

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Frequently Asked Questions

Can I refill both retail and Home Delivery Pharmacy prescriptions on Walgreens.com?

Yes. You can view your complete prescription history and refill all eligible medications on Walgreens.com. Submit your refill request and we'll send an email or text message when your prescription is ready for pickup. For home delivery prescriptions, we'll notify you of your order status via email.

What should I do if I run out of refills under my current Home Delivery prescription?

If your prescription is currently set up on Auto Refill, we'll automatically contact your prescribing physician to renew your prescription. If your prescription isn't set up on Auto Refill, you may request a prescription refill online and we'll contact your doctor. You may also call 888-211-9028 with your prescription information and we'll take care of the rest.

What if I need an emergency supply of my Home Delivery Pharmacy prescription?

Please call your nearest Walgreens pharmacy. If you're unable to reach them, call our toll-free number at 888-211-9028 with your prescription information. We'll contact your physician for a new prescription to arrive the next business day; overnight shipping charges apply.

Can I set my prescriptions to be filled automatically?

If your plan allows automatic refills, you'll see the Auto Refill button to the right of your prescriptions. simply "turn on" Auto Refills for that prescription. You can also set up automatic refills under the Auto Refills column.

Can I transfer a retail prescription to my Home Delivery Pharmacy?

If you're currently filling your maintenance medication at a Walgreens Retail Pharmacy, check with your insurance provider. If you're eligible for a three-month home delivery supply, call our Home Delivery Pharmacy at 888-211-9028 with your prescription information and we'll take care of the rest.

If I have a non-Walgreens retail prescription, can I transfer to Home Delivery Pharmacy?

If you have an eligible prescription that has been filled by another pharmacy, ask your prescriber to submit a new prescription to Home Delivery Pharmacy. If your prescriber has e-prescribing software, they can electronically prescribe your medication and submit it to us.

Can I pick up a Home Delivery prescription at my local Walgreens retail pharmacy?

Please contact your insurance provider. If you're eligible, call your local Walgreens pharmacy with your prescription information and we'll take care of the rest. Your copay may change when you begin to fill the prescription at a local Walgreens-consult with your pharmacist for more information.

Can I speak to a pharmacist directly?

Yes. Please call us at 888-211-9028 to speak to a Walgreens pharmacist.


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