Q: What is Balance Rewards for healthy choices®?
A: Balance Rewards for healthy choices® is one of the many benefits of Balance Rewards that gives you points for staying well whether you track walking, running, cycling, weight management, blood pressure, blood glucose, or NRT (Nicotine Replacement Therapy).
Earn points for each mile, weigh-in, blood pressure or blood glucose reading, and NRT use at Walgreens.com/healthychoices (subject to daily and monthly limits). You can log your personal wellness goals, track progress, earn badges and connect with the Balance Rewards community to stay motivated. You can also sync with leading fitness and health devices & apps to track activity and earn points automatically!
Q: What do I need to use Balance Rewards for healthy choices®?
A: You must have a
Walgreens.com account and a Balance Rewards membership to use the program.
Q. What's New in Balance Rewards for healthy choices®?
A: Your Digital Health Advisor is a goal-based tool powered by WebMD that can sync with Fitness, Weight, Blood Pressure, and Blood Glucose trackers as well as connected apps and devices. The Your Digital Health Advisor tool changes how you record your Balance Rewards for healthy choices" points for activities as well as how you set and track your goals.
Please note that Sleep and Pulse O2 trackers will no longer be supported for tracking and all Fitness and Weight goals will now be managed through Your Digital Health Advisor.
Q: What goals can I set through Your Digital Health Advisor?
There are several goals available through Your Digital Health Advisor whether you are looking for a more immediate goal to get healthier or a long-term goal as part of a comprehensive care plan. The following goals can be set and tracked through Your Digital Health Advisor:
Set a goal to get healthier:
Eat Better (4 week goal)
Enjoy Exercise (4 week goal)
Feel Happier (4 week goal)
Lose Weight (6 month goal)
Set a goal as part of a comprehensive care plan:
Conquer Stress (4 week goal)
Heart Health (6 month goal)
Manage Diabetes (6 month goal)
Manage Asthma (6 month goal)
Quit Tobacco (6 month goal)
Q. How do I start using Balance Rewards for healthy choices®?
A: Visit Walgreens.com/healthychoices and click the Register
Now button at the top right side of the page. You must be a Balance Rewards member to join.
If you already have a Walgreens.com account, enter your username and password and click Sign
Q: Do I need to be a Balance Rewards member to use Balance Rewards for healthy choices®?
A: Yes. If you don't already have a Walgreens.com account, you can create one while signing up for Balance Rewards for healthy choices®.
Q: Do I need a Walgreens.com account to start using Balance Rewards for healthy choices®?
A: Yes. If you don't already have a Walgreens.com account, you can create one while signing up for Balance Rewards for healthy choices®. Your account only requires Basic Access for tracking with a device, but for entering data manually, you can add Pharmacy Access.or confirm CAPTCHA.
Ways to track your activity
Track automatically with apps & devices
Add Your Digital Health Advisor
Q: How do I connect my Balance Rewards membership to earn points with Balance Rewards for healthy choices®?
A: If you've already attached your Balance Rewards membership to your Walgreens.com account and want to start earning points for healthy choices:
1. Visit Walgreens.com/healthychoices and click the Register
Now button at the top right side of the page.
2. Enter your username and password and click Sign In.
3. Choose a screen name that will display for your community activity.
4. Select the checkbox at the bottom to receive email notifications. These notifications include alerts like friend requests in the community, badge notifications, articles and replies in a forum, etc. Uncheck it if you would prefer not to receive notifications. You can always change this in your profile settings later.
5. Click Submit. You'll see a confirmation message that you are now signed up.
Q: What if I can't register because I've forgotten my username or password?
A: Follow Forgot your Username or
Password? for assistance on finding your username and resetting your password.
Watch this example video on linking your device, or see FAQs below.
Q: Can I set up my health or fitness device/app using Balance Rewards for healthy choices®?
A: No. You'll first need to activate your device or app by following its included instructions for use, including the set-up on the manufacturer website, if applicable. Then you're ready to link it to Balance Rewards for healthy choices® and start automatically logging activity and earning points. (If you don't have an account yet, it's easy to register.)
Q: Which devices and apps can be linked to Balance Rewards for healthy choices®?
A: Walgreens supports a number of leading fitness and health devices & apps for auto-logging Balance® Rewards
points. Please see our Devices & Apps Gallery and select "All" to view all eligible devices and apps.
Q: How do I link my device or app to auto-track my activity?
A: Just follow these steps to link a compatible device/app.
Q: What is the Walgreens Connect app?
A: The Walgreens Connect app connects with the Homedics Wrist Cuff Blood Pressure Monitor and syncs the data directly to your Balance Rewards for healthy choices account.
Q: What devices does the Walgreens Connect app support?
A: The Walgreens Connect app supports the Homedics Wrist Cuff Blood Pressure Monitor and the Walgreens True Metrix Blood Glucose Meter.
Q: Is the Homedics Arm Band supported by the Walgreens Connect app?
A: No. The Homedics Wrist Cuff Blood Pressure Monitor is the only supported blood pressure device. The Homedics Arm Band Blood Pressure Monitor is supported by the Homedics app.
Q: How does the Walgreens Connect app work?
A: The Walgreens Connect app connects with the Homedics Wrist Cuff Blood Pressure Monitor and syncs the data directly to your Balance Rewards for healthy choices account.
Q: Is the Walgreens Connect app available for iPhone?
A: Yes, the Walgreens Connect app is available for iPhone 4s and later running iOS 8.0 or later and can be downloaded from the iTunes store.
Q: Is the Walgreens Connect app available for Android?
A: Yes, the Walgreens Connect app is available for Android OS 4.4.3 and later and can be downloaded from the Google Play store.
Q: Who can I contact if I am having a problem with the Walgreens Connect app?
A: If you are having a problem with Walgreens Connect app, please contact 1-877-250-5823 or use the Contact Us form found here.
Q: What does the error message on the Walgreens Connect app mean?
A: There are two error messages you may see on the Walgreens Connect app:
E4 indicates that there is a transmission error and data is not going from the app to your Balance Rewards for healthy choices account.
E3 indicates that there is a communication error and the app is not able to read data from your device.
Q: Who can I contact if I am having a problem with my Homedics Wrist Cuff Blood Pressure Monitor?
A: If you are having a problem with your Homedics Wrist Cuff Blood Pressure Monitor, please contact 1-800-466-3342.
Q: What is Your Digital Health Advisor?
A: Your Digital Health Advisor is an online resource provided by WebMD in connection with Walgreens that provides a digital coaching experience similar to one-on-one health coaching. Any recommendations provided by Your Digital Health Advisor are for educational purposes only and do not constitute professional medical advice. Daily and monthly rewards limits apply.
Q: How do I get started with Your Digital Health Advisor?
A: Follow the steps below to get started with Your Digital Health Advisor:
1. Once you are logged into Balance Rewards for healthy choices, click on the "Sign up" button on the Your Digital Health Advisor tab of your dashboard. You will be prompted to complete your pharmacy account if you have not done so already.
2. Accept the agreement to participate with Your Digital Health Advisor.
3. Set a goal by selecting from one of the available options.
Q: Do fitness apps and devices work with Your Digital Health Advisor?
A: Yes. Data from supported apps and devices that record activities and exercise, weight, blood pressure, and blood glucose can be connected to Your Digital Health Advisor to automatically sync to the corresponding activity or goal.
Q: How do I track my goal(s) progress?
A: To track your progress on a goal visit Your Digital Health Advisor and on the left side of your goal in the box labeled "Tracking" select or enter the information to track your progress. Whether you select from an available option or enter information depends on the goal(s) you choose. For example, if you have Feel Happier as a goal, click on the Mood icon that best reflects your mood that day. If you have Weight Loss as a goal, type your weight in the box provided for your weight and click the "Enter" button.
Q: How do I update/edit/manage my health goals?
A: Follow the steps below to update/edit/manage your health goals:
1. Click on the "Manage My Goals" button in the bottom right corner of any of your goals.
2. Click on the red arrow to the right of the goal you wish to edit.
3. For Active goals you will have the option to reset or remove the goal.
4. For Unselected goals you will have the option to set a goal.
Q: Can I remove or disconnect Your Digital Health Advisor?
Yes, you can disconnect and discontinue using Your Digital Health Advisor at any time. Once you disconnect, your historical data will remain in the Exercise, Weight, Blood Pressure, Blood Glucose, and NRT trackers but all of your data from Your Digital Health Advisor will no longer be accessible from the WebMD tab. If you decide to activate Your Digital Health Advisor again, you data sync will start over.
Q: How do I earn points for Balance Rewards for healthy choices®?
A: Simply log your walk, run, bike ride, weigh-in, blood pressure/glucose reading, Nicotine Replacement Therapy (NRT) use, or other healthy activity, and you will earn Balance Rewards points. Your healthy activity can also be sent automatically if you sync select health and fitness devices & apps.
Q: How many points can I earn for each activity?
Below is a list of all the ways you can earn points each month.
You will receive a one-time award of 250 points the first time you set each goal and 250 points when you achieve your goal.
Four Week Goals
Six Month Goals
Manage Heart Health
Walk/Run - 20 points per mile up to 1,000 points per month (50 miles)
Track Blood Glucose - 20 points per day (2x per day)
Track Blood Pressure - 20 points per day
Other activites - 20 points per day
NRT (Nicotine Replacement Therapy - Patches, Gum, etc.) - 20 points per day
Q: Can I still log activities after reaching the monthly maximum?
A: Absolutely! You can
continue to log your activities and track your progress towards goals you have set even after
you have reached the monthly maximum.
Q: How many steps equal a mile in Balance Rewards for healthy choices®?
A: We use the standard conversion rate of 2,000 steps per mile.
Q: Why are walk, run and cycling point rewards based on miles instead of steps?
A: While 2,000 steps per mile is an accepted general rule of thumb, a number of 3rd-party devices and applications use different steps-to-mile conversion rates, with some allowing individual personalization. Rather than attempt to support variable conversion rates, we have decided to reward for miles logged. Community members are welcome to continue logging activities in steps; we will apply the 2,000-steps-per-mile conversion when determining points to be awarded.
Q: Can I earn points for things other than walking or running?
A: You can earn points for cycling, weigh-ins, blood pressure/glucose readings, and logging other healthy activities. You will earn points for setting your first goal and syncing a compatible fitness or health device/app. You can also earn points for
setting your first goal and syncing a fitness device to your membership. Please see this Balance Rewards chart for a full list of ways to earn points.
Q: When will my points be added to my account?
A: In most cases, points earned
by logging activities directly into Balance Rewards for healthy choices® (or via the Walgreens mobile
app) will be added to your account immediately, but it may take up to 48 hours for
points to be reflected in your account.
NOTE: Balance Rewards points for activities logged via third party devices/apps are processed and awarded nightly and will show up in your Balance Rewards account within 24 - 48 hours of syncing your device/app.
Q: When will I see the activity I logged using my fitness or health device/app in my account?
A: Third-party device and app vendors push activity information to Steps with Balance Rewards periodically, throughout the day. These activities will typically be reflected in Graph and List views within an hour of syncing your device/app.
Q: Will I be able to see my points history for healthy choices within my Balance Rewards account?
A: Yes, Balance Rewards members
will see one line item for each activity that resulted in earning points for healthy choices
in the Balance
Rewards Activity Summary.
NOTE: You will only see activities in the Balance Rewards for healthy choices® history that occurred in the past 180 days that resulted in points being earned. Thus, if you have already reached the monthly maximum for walk or run miles, you will see newly logged activities in your Steps Activity Log but not in the Balance Rewards account history.
Q: Why is my points total for healthy choices different from my total Balance Rewards points available?
A: The points you may have earned from other Walgreens transactions, such as by filling prescriptions or making in-store or online purchases, are not included in your healthy choices points summary. Total available points reflected in your Balance Rewards account include both points earned for healthy choices and other transactions.
Q: Do I earn points for badges?
A: No, badges do not earn
points. They are recognition of your progress reflected within your community profile.
Q: How do I view my Balance Rewards for healthy choices® activity?
A: Sign in at Walgreens.com/healthychoices, and select the activity icon that matches your healthy activity (Fitness, Weight, Blood Pressure, Blood Glucose, or NRT use).
Q: How do I log an activity myself?
A. Log in to Walgreens.com/healthychoices to view activity panels, then follow the steps below:
1. Select the icon of the activity you wish to log (WebMD goal, Exercise, Weight, Blood Pressure, Blood Glucose, or NRT), then click the Add button in the upper right.
2. Using the calendar, check that the date of your activity is correct.
3. Select from the drop down, if applicable, and then enter in details from your walk, run, bike ride, weigh-in, blood pressure or blood glucose reading, or NRT. You will need to complete all fields not marked optional.
4. For Exercise and Weight, click More Options to enter additional information about your activity, including intensity, body measurements, emotion/mood, a photo, or any notes you have about your activity.
5. Click Save to submit your activity and enter it in the Graph/List Views.
You have up to 7 days to log your activity, so don't worry if you forget to log it on the same day. After 7 days, however, you'll no longer be able to log an activity.
Q: How do I set a goal?
A: Log in to Walgreens.com/healthychoices and follow the steps below:
Log in to Walgreens.com/healthychoices and follow the steps below:
1. On the Balance Rewards for healthy choices dashboard, click on the WebMD tab, then click the Manage My Goals button to view available goals and set one or more goals.
2. On the My Health Goals page, click the > next to the name of the goal you would like to set to view the criteria for that goal.
3. Click the Create Goal button to submit and activate your goal. To reset or delete a goal, simply click on the goal and click on the Reset Goal or Remove Goal button.
Q: How many goals can I have active at any time?
A: With Your Digital Health Advisor you can have one of each type of available goal set at the same time.
Q: How do I reset or remove a goal?
A: To reset or remove a goal, follow the steps below:
1. When logged into Balance Rewards for healthy choices® click the Manage My Goals button to view your goals.
2. Click on the name of the goal you want to reset or remove to expand the details for that goal.
3. Once you have expanded the details for the goal, click the Reset Goal or Remove Goal button.
4. Click OK or Cancel on the popup window that will appear to finalize your selection.
Q: What are the Balance Rewards for healthy choices® benefits for AARP members?
A: When you link your Balance Rewards for healthy choices® account and AARP membership you are eligible for the following benefits:
- Earn 50 points per dollar spent on Walgreens brand health and wellness products.
- Valuable coupons sent straight to your inbox each month.
- Earn 1.5x the points for certain Balance Rewards for healthy choices (formerly Steps) activities up to 1,500 points per month.
For more information on the terms and conditions, visit Walgreens.com/Balance and Walgreens.com/AARPCard.
Q: How can I receive the exclusive benefits available to AARP members?
A: You can link your AARP
membership card to your Balance Rewards account. This can be done online, in store or by
calling (855) 225-0400 to speak with a customer service representative. Once your memberships
are linked, you only need to show your Balance Rewards card, AARP membership card, or give us
your phone number to receive your exclusive AARP Balance Rewards benefits. You must have an
active AARP membership to receive these benefits. For more information on the terms and conditions, visit Walgreens.com/Balance and Walgreens.com/AARPCard.
Q: How do I link my AARP membership with my Balance Rewards for healthy choices account?
To link your AARP and Balance Rewards memberships, follow these steps:
1. Click here to go to the Balance Rewards AARP Members page.
2. Scroll down to the section of the page titled Link memberships to get the deals.
3. Click on the blue button labeled Link memberships.
4. Enter the number on the front of your AARP card with NO spaces.
5. Click the Submit button. After you click the Submit button, you will see a confirmation that your Balance Rewards and AARP accounts have been successfully linked.