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Balance Rewards

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Getting a Balance Rewards Card

Q: Do I need a physical card to earn and redeem points?

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A: No. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card. If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

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Q: I joined online and want a physical card. How do I get one?

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A: If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

NOTE: You do not need a physical card to participate in Balance Rewards. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card.

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Q: Will a physical card be mailed to me?

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A: If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

NOTE: You do not need a physical card to participate in Balance Rewards. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card.

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Q: How do I get the mobile card?

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A: If you want to get the mobile card, you can download the Walgreens mobile app and link your Balance Rewards member number to it. You will then be able to use your mobile card to earn points and keep track of your points. To download the mobile app, follow Walgreens Mobile Apps.

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Q: How can I get a replacement card?

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A: If you've misplaced your Balance Rewards card and want a new one, visit any Walgreens or Duane Reade store and ask a sales associate. The sales associate can provide you with a new card and link it to your existing Balance Rewards membership.

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Eligibility and Joining

Q: How can I join Balance Rewards?

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A: You can join at any Walgreens or Duane Reade store at the checkout counter, pharmacy, and photo kiosk. You can also join online at Walgreens.com/Balance, DuaneReade.com/Balance, on your mobile phone via the Walgreens mobile app, or your iPad.

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Q: How much does it cost to join Balance Rewards?

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Q: Why does Balance Rewards require my date of birth to join the program?

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A: You must be 13 years of age (14 years of age in Puerto Rico) or older to participate in Balance Rewards; your date of birth is required to validate that you are eligible for the program.

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Your Account

Q: Where can I find out how many points I have?

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A: You can see your current point balance by logging in to your account at Walgreens.com/Balance or on the Walgreens mobile app. You can also view your current point balance on your last Walgreens receipt or by calling (855) 225-0400.

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Q: When do points get posted to my Balance Rewards account?

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A: In most cases, points will be posted to your account immediately after your purchase. For online and pharmacy orders, points may take up to 24 hours to be awarded due to account and legal verification.

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Q: Can I link my family's Balance Rewards accounts?

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Q: If I have more than one Balance Rewards account, can I transfer points between them?

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A: No, you cannot transfer points between accounts, but you may merge your accounts. Please call (855) 225-0400 and speak with a customer service representative to merge accounts.

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How the Program Works

Q: Do I need a Balance Rewards membership to get sale prices at Walgreens?

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A: As of October 25th, 2012, you will need to be a Balance Rewards member to take advantage of sale prices at Walgreens and Duane Reade stores. The regular price and Balance Rewards price will both be noted on the product tag. Currently you do not need a Balance Rewards membership to get sale prices at Walgreens.com, but you do need the membership to earn points.

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Q: How do I earn points?

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A: You earn points every time you make a qualifying purchase using your Balance Rewards card, key fob, or mobile app. If you forget any of these tracking devices, you can provide your phone number in store at the register. You will earn bonus points on a variety of items across the store each week and 500 points on every prescription you fill in the pharmacy. Only prescriptions picked up in-store are eligible to earn points at this time. You will also earn 20 points for every mile you walk in the Steps with Balance Rewards program. Due to state and federal laws, points cannot be earned on some items. Points will not be awarded to anyone who currently or was at any time in the 6 months prior to purchasing a Pharmacy item covered by Medicare, Medicaid, Tricare or any other government-funded healthcare program. Pharmacy items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.

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Q: I live in a state that cannot earn points for prescriptions; what else can I earn points on?

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A: You can earn points on thousands of items in store and online. These items change weekly. You will also earn 10 points for every mile you log with the Steps with Balance Rewards program. At participating stores located in AR, NJ or NY where points cannot be earned on pharmacy items, Balance Rewards members will earn 10 points per $1.00 spent at these locations for every purchase of non-prescription vitamin or cough, cold, pain or sleep medication.

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Q: Can I earn points for online purchases at Walgreens.com?

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A: Yes, you can earn points for qualifying purchases on Walgreens.com. For Terms and Conditions, go to Walgreens.com/Balance.

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Q: Can I earn points on pharmacy prescriptions?

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A: Yes, you earn 500 points for every prescription you fill. Only prescriptions picked up in-store are eligible to earn points at this time. Due to state and federal laws, points cannot be earned on some items. Points will not be awarded to anyone who currently or was at any time in the 6 months prior to purchasing a Pharmacy Item covered by Medicare, Medicaid, Tricare or any other government-funded healthcare program. Pharmacy items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.