Mobile and Social Media
Walgreens Mobile Site
Q: Does Walgreens have a mobile optimized site?
A: Yes! To access the Walgreens mobile site, just visit http://m.walgreens.com in your mobile phone's browser. Once
you are signed in, you can refill prescriptions from your prescription history, view photos in
your Walgreens photo account, order photo prints for store pick up or home delivery, find a
Take Care ClinicSM, view maps in your store locator, view your weekly ad, browse for
self-serve items, view customer product reviews and more! Select Mobile Site for more details on the
mobile optimized site and how to download the free application.
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Q: How can I order photos from my camera phone?
A: There are a few different options to order photos taken with your mobile phone. If you
have a smartphone, download the Walgreens mobile
app. Tap the Photo icon to view your options, including ordering Mobile Quick Prints or
uploading to your account from your iPhone or Android device.
If you have a regular camera phone, you can upload your mobile photos to your Walgreens
Photo account by emailing them to save@mywalgreens.com. For more information and
step-by-step instructions, follow Photos by Email from your Mobile
Phone.
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Mobile Messaging
Q: What is Walgreens mobile messaging?
A: Walgreens mobile messaging
is a service for registered customers to receive text alerts* delivered to a mobile device.
These messages include Pharmacy Alerts, which will send you prescription refill notifications,
and Special Offers, which offers exclusive deals, coupons and more.
NOTE: Pharmacy Alerts and Special Offers are separate subscriptions. You can sign up for one,
both, or neither.
*Standard text message and data rates from your carrier or plan may apply. Walgreens does not
charge a fee for this service.
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Q: How do I sign up for mobile messaging?
A: New customers can sign-up for Walgreens Mobile Messaging during their registration
process. Follow Text Alerts
to set up this service. To sign up for Prescription Text Alerts, click the blue Edit Text
Message Preferences link in the left column. To sign up for Special Offers texts, click the
blue Sign Up Now link in the right column.
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Q: I want to sign up for prescriptions text alerts. What do I do?
A:
1. Follow the link Your Account to go to your Account
Home page.
2. Hover over the Settings tab and select Communication Preferences from the
dropdown menu. You will be directed to the Manage Communication Preferences page.
3. In the box labeled Text Message Alerts, you'll see the question "Do you want to
receive Pharmacy Prescription Ready Alerts?" Select Yes.
NOTE: If you have not saved a cell phone number if your Personal Information, click Add
a number in the bottom left corner of the Text Message Alerts box.
4. Click Save Changes. You will see a confirmation message that you've successfully updated
your text message preferences.
NOTE: If you have not made any changes, the Save Changes button will not be
clickable.
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Q: How do I stop Walgreens mobile messaging from coming to my cell phone?
A: To opt out at any time, text the word STOP to 21525.
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Q: What are the participating carriers for the Walgreens Mobile program?
A: Participating carriers include the following: Alltel, AT&T, Boost, Cellular One,
Cellular South, Cincinnati Bell, Nextel, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless,
Virgin Mobile, Bluegrass, Centennial Wireless, ECIT, EKN, Immix, Inland Cellular, Illinois
Valley Cellular, Revol and West Central Wireless.
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Q: I signed up correctly, but I'm not receiving messages.
A: Rx Alerts is a beta feature and only available at specific locations. You will only receive Rx Alerts about prescriptions you have ordered from these specific locations. When your location is available, you will receive a welcome text message. You must respond within 48 hours to complete the sign up process.
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Q: I am having trouble receiving messages. How can I get help?
A: You must respond to the Rx Alerts welcome text message within 48 hours to complete the
sign up process and verify that you have signed up for the program. If you completed this step
and are still unable to receive messages from a store that is equipped with messaging services,
please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823.
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Q: How can I order prescriptions refills from my cell phone?
A:
1. Go to m.walgreens.com on your phone's mobile
browser.
2. Select the Pharmacy tab.
3. Choose either the Refill Prescriptions (for delivery or pickup) or Express
Refills (for store pickup only) button to view prescriptions that are available for
refill.
NOTE: If you are not already logged in, you will be prompted to enter your username and
password.
4. Check the box next to each prescription you'd like to refill.
5. Click Add To Cart.
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Q: Can I shop Walgreens and check out with my mobile device?
A: Yes! You can shop, check out, and ship products to your home with all of our mobile
applications as well as our mobile optimized site.
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Q: I don't have a Walgreens photo or pharmacy account. Can I create an account from my
mobile device?
A: Absolutely. You can easily sign up for a photo and/or pharmacy account with all of our
mobile apps.
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Q: How can I reset my mobile password?
A: Follow Reset Password. This will reset the
password for all your Walgreens services.
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Q: How do I become a Walgreens Facebook fan?
A: Follow Facebook to become a Walgreens
fan.
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Q: Can I print my Facebook photos to my local Walgreens?
A: Yes, when you use the Walgreens printing application on Facebook. The Walgreens Photo
Printing Application allows Facebook users to print 4x6 prints as well as 4x6, 5x7, and
8x10 collage prints from Facebook photo albums. Prints are available for pick up at one of over
7,000 Walgreens stores. For more details and instructions, follow Walgreens Photo Printing on
Facebook.
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Q: How can I follow Walgreens on Twitter?
A: You can follow Walgreens.com on Twitter.com/Walgreens.
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Mobile Applications
Q: Does Walgreens have an iPhone application?
A: Yes. The robust functionality of the free Walgreens iPhone App allows users to manage
pharmacy accounts, upload and order photos, browse the weekly ad, create a shopping list,
locate a Walgreens store via the GPS-enabled store locator, receive push notifications when
prescriptions are ready, and even order prescription refills by scanning a barcode with your
iPhone. The app is also compatible with iPod Touch devices.
Follow Walgreens Mobile for more
information or download the
app from the iTunes store.
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Q: Does Walgreens have an iPad application?
A: Yes. The Walgreens iPad app provides the same functionality as the award-winning iPhone
app with enhanced features. You can create photo cards, enjoy full-screen views of our Weekly
Ad, refill prescriptions by scan (iPad 2 only), upload photos for printing and locate a
Walgreens on a map with our search filters.
Follow Walgreens Mobile for more
information or download
the app from the iTunes store.
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Q: Does Walgreens have an app for Android phones?
A: Yes. The free Walgreens Android application allows users to manage pharmacy accounts,
upload and order photos, browse the weekly ad, create a shopping list, locate a Walgreens store
via the GPS-enabled store locator, scan Walgreens QR codes and UPC symbols, and even
order prescription refills by scanning a barcode with your phone.
Follow Walgreens Mobile for more
information or download the app at Google
Play.
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Q: Does Walgreens have an app for Blackberry phones?
A: Yes. The free Walgreens Blackberry application allows users to manage pharmacy accounts,
upload and order photos, browse the weekly ad, locate a Walgreens store via the GPS-enabled
store locator, and even order prescription refills by scanning a barcode with your
Blackberry.
Follow Walgreens Mobile for more
information or download the app at the Blackberry App
WorldTM.
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Q: Does Walgreens have an app for Windows Phones?
A: Yes. The free Walgreens Windows Phone application allow users to manage pharmacy
accounts, upload and order photos, browse the weekly ad, locate a Walgreens store via the
GPS-enabled store locator, and even order prescription refills by scanning a barcode.
Follow Walgreens Mobile for more
information or download the app in the Windows
Phone Store.
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