Pharmacy Resources
Drug & Health Information
Q: Where can I get more information on the drugs I am/or will be taking?
A: Browse our Drug Information
page to search for information about a specific prescription drug and see an image of the drug.
You can choose from a list of the most commonly prescribed medications, or you can search by
drug name.
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Q: Can I check for drug interactions?
A: Go to Check Drug
Interactions when trying to identify potentially harmful interactions between two common
drugs or check medications against your entire prescription history.
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Q: How does Ask-A-Pharmacist work?
A: If you have a pharmacy-related question, just fill out the Ask-A-Pharmacist form and one of our
pharmacists will send you a confidential response (typically within one business day) to your
personal inbox in Read Confidential Messages. The information provided to you is for
informational purposes only and is not a substitute for professional medical advice from your
physician. If you are in need of immediate medical attention, please contact your physician or
your local Emergency Medical Service.
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Q: Where can I find information about Google Health?
A: As you may have heard, Google Health will be discontinued as of January 1, 2012. If you
had been previously using Google Health to track your prescription history, your data imported
in to your Google Health profile from Walgreens will be available for download, along with all
other data you stored in Google Health, through January 1, 2013. Note that no additional data
can be added to your profile by partners after January 1, 2012. See Google Health FAQs for more details.
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Controlled Substances
Q: Can I order a controlled substance?
A: A medication that is listed as a Schedule II Controlled Substance by the U.S. Drug
Enforcement Agency (DEA), such as a morphine-like or amphetamine-like drug, may not be ordered
online or approved over the phone, nor can they be filled by mail.
To order a prescription of a Schedule II Controlled Substance at your local Walgreens
pharmacy, the original prescription must be presented at the pharmacy. We're sorry, but
Walgreens.com cannot process online orders of Schedule II Controlled Substances for in-store
pickup - your prescription must be presented in-store. Please call a Customer Service
Representative toll-free, at 1-877-250-5823 if you have any further questions.
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Biohazard Disposal
Q: How do I dispose lancets, syringes and sharps safely?
A: Sharps items include needles and lancets, as well as broken glass, razor blades, and any
other devices capable of cutting or piercing the skin. Disposal of sharps can be dangerous if
not done correctly. Follow Sharps
Disposal for the proper way to safely dispose of sharps.
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Q: How do I dispose of unused or expired prescriptions?
A: Expired and unused portions of medications must be disposed of properly to avoid harm.
Certain medicines may be especially harmful and, in some cases, fatal in a single dose if they
are used by someone other than the intended patient. Follow the federal guidelines for safe and
proper Prescription
Disposal.
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Q: How does the Walgreens Safe Medication Disposal Program work?
A: The Safe Medication Disposal Program is an environmentally responsible way to dispose of
unused or expired medications. For $2.99, you can purchase a specially designed postage-paid
envelope at any Walgreens pharmacy counter that allows you to place, seal and mail prescription
or over-the-counter medications you no longer use for safe, eco-friendly disposal.
Once securely sealed, the envelope can be dropped into any U.S. Postal Service mailbox where it will be sent to an approved medication incinerator. A licensed law enforcement official is onsite to ensure no envelope is tampered with or opened. Ashes from the incinerated envelopes can be used for making "green" related building materials rather than going into a landfill.
Controlled substances are excluded from this program due to current regulations. Postage is
included in the cost of the envelope.
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Privacy Practices
Q: Why do I need the Notice of Privacy Practices?
A: As of April 14, 2003, the federal government has required that all health care providers
must distribute their Notice of Privacy Practices to their customers. Examples of health care
providers include doctor's offices, pharmacies, health plans and healthcare clearing
houses.
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Q: How can I get a copy of Walgreens Notice of Privacy Practices, even if I am not a
Walgreens customer?
A: Review our Notice of
Privacy Practices.
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Q: How do I make requests under any of my health information rights listed in Walgreens
Notice of Privacy Practices?
A: There are two methods that can be used to file a privacy request. Select Privacy Request to print a copy
of the form and mail it directly to our Privacy Office. Or, your local Walgreens store can
provide you with a paper copy of the form, which contains completion and mailing instructions.
However, if you are a mail services customer, you may obtain copies of request forms from the
mail service facility.
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Q: How do I file a privacy complaint with Walgreens?
A: Complete and submit the Privacy Complaint
Form. The submission will be routed to Walgreens Privacy Office. Or, you may obtain a copy
of the Privacy Complaint Form from your local Walgreens store. Complete the form then mail it
to Walgreens Privacy Office. However, if you are a mail services customer, you may obtain a
copy of the complaint form from the mail service facility.
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Q: What does HIPAA stand for?
A: HIPAA stands for the Health Insurance Portability and Accountability Act of 1996.
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Q: Is there a toll-free number to the Privacy Office?
A: The toll-free number is 1-877-924-4472. Use this number to contact a trained Customer
Service Representative 24 hours a day, 7 days a week. You may also contact the Privacy Office
directly using the information below:
Laura Merten, Privacy Officer
Walgreen Co.
200 Wilmot Road, MS 9000
Deerfield, Illinois 60015
(847) 236-6518
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Q: What exactly does the Notice of Privacy Practices say?
A: Browse the Notice of Privacy
Practices.
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