Drug & Health InformationQ: Where can I get more information on the drugs I am/or will be taking?
A: Browse our Drug Information page to search for information about a specific prescription drug and see an image of the drug. You can choose from a list of the most commonly prescribed medications, or you can search by drug name.
A: Go to Check Drug Interactions when trying to identify potentially harmful interactions between two common drugs or check medications against your entire prescription history.
A: If you have a pharmacy-related question, just fill out the Ask a Pharmacist form and one of our pharmacists will send you a confidential response (typically within one business day) to your personal inbox in Read Confidential Messages. The information provided to you is for informational purposes only and is not a substitute for professional medical advice from your physician. If you are in need of immediate medical attention, please contact your physician or your local Emergency Medical Service.
A: As you may have heard, Google Health has been discontinued as of January 1, 2012. If you had been previously using Google Health to track your prescription history, your data imported in to your Google Health profile from Walgreens will be available for download, along with all other data you stored in Google Health, through January 1, 2013. Note that no additional data can be added to your profile by partners after January 1, 2012. See Google Health FAQs for more details.
A: Due to low customer usage, beginning May 9, 2013, Walgreens will no longer update new prescription and health information to HealthVaultTM accounts. However, you can still review your personal health records and information stored on your HealthVaultTM as well as add your own prescriptions.
To add new prescriptions:
1. Sign in to your HealthVaultTM account and go to
your Home view.
2. Click Current Medications, then click the Add: Medication button.
3. Enter your prescription information and click Save.
A: The Walgreens Stay Well Blog is written and run by an experienced pharmacist with health and wellness information to help you and your family.
Walgreens Health CentersQ: How do I change my screen name?
A: The screen name you choose during sign up cannot be changed.
A: After logging in, go to Your Account, and click the Health Center Email Preferences link on your profile page. Check and uncheck the boxes for the appropriate notifications.
A: You start a discussion in either the Health Centers Communities or Ask an Expert Forum by choosing the appropriate community or forum and selecting "Ask a Question", "Post a Comment", or clicking "Reply" to another member's post. Only Walgreens Health Centers users can post questions and comments in communities or forums.
A: In the Communities,
Walgreens Health Centers users are able to post an unlimited amount of questions or comments
and respond to the questions and comments produced by other users. Walgreens Experts do not
monitor the support communities. However, medical professionals do occasionally participate in
In the Ask an Expert forum, Walgreens Health Centers users can post questions to the medical professionals affiliated with Walgreens Health Centers. Here, you may be limited to a maximum number of posts per day, or may not be able to post a question due to a limit on the number of questions Walgreens experts can receive.
A: Because the Walgreens Health Centers are hosted by MedHelp, anything posted on either the Health Centers Communities or the Ask an Expert Forum can be seen by both Walgreens Health Centers and MedHelp users and visitors. As visitors are able to see posts, this also means that all posts can be found on search engines.
A: If your post does not appear in the forum after clicking "Post", your post may not have been processed. If the limit for posts in one day in the forum has not been exceeded and attempting to post a second time still does not work, it is probable that the forum is being updated and you will need to attempt your post later.
A: Some experts only take a limited number of questions per day, but please feel free to post on a Health Center Community relative to your needs. If you still prefer speaking to one of our experts, please try to post your question the next day.
A: Previous posts provide an archive of medical information that may be useful to other Walgreens Health Centers users and visitors to the site. Therefore, Walgreens does not allow users to delete posts.
A: If you did not receive an answer to a question posted in a Health Center Community, your question may have been missed (which can occur in fast-moving discussions) or there may not have been a member with the right perspective to answer your question.
A: Our experts do their best to answer questions as soon as possible - typically within 10 days. If you have not received a response to your question, please be patient.
A: Click the Watch this
discussion link for the discussions you're most interested in, and Walgreens will keep you
updated. When you choose to watch a forum or community, all new posts are added to your Watch
List. After clicking Watch this discussion, the link will change to say Stop
watching. If at any point you wish to stop watching a forum or community, click Stop
Anything you choose to add to your Watch List can be easily accessed from Your Dashboard by clicking the Watch List link or the Shortcuts panel below the search box on any Health Information page.
Watch List updates will automatically be sent to you daily via email. You can choose to change how often you receive these updates by visiting Health Center Email Preferences.
A: Community Leaders are members who act like ambassadors to Walgreens Health Centers, helping to communicate feedback from the community members to Walgreens as well as helping Walgreens Health Centers share information with the community. Community Leaders are not Walgreens Health Centers Moderators who monitor the site. The Community Leaders will be able to help if there is an issue and work with our Moderators to address it. The Community Leaders are volunteers who have shown exceptional knowledge in specific health areas or are active members who enjoy leading their communities.
A: Walgreens does not share the personal information of its experts. However, our experts may provide links to blogs and other resources that you may use to contact or learn more about them.
Controlled SubstancesQ: Can I order a controlled substance?
A: A medication that is listed as a Schedule II Controlled Substance by the U.S. Drug Enforcement Agency (DEA), such as a morphine-like or amphetamine-like drug, may not be ordered online or approved over the phone.
To order a prescription of a Schedule II Controlled Substance at your local Walgreens pharmacy, the original prescription must be presented at the pharmacy. We're sorry, but Walgreens.com cannot process online orders of Schedule II Controlled Substances for in-store pickup - your prescription must be presented in-store. Certain restrictions apply. You must have valid prescription insurance and have had a physical exam by the prescribing practitioner within the last 24 months to fill a Schedule II Controlled Substance prescription. Please call a Customer Service Representative toll-free, at 1-877-250-5823 if you have any further questions.
Biohazard DisposalQ: How do I dispose lancets, syringes and sharps safely?
A: Sharps items include needles and lancets, as well as broken glass, razor blades, and any other devices capable of cutting or piercing the skin. Disposal of sharps can be dangerous if not done correctly. Follow Sharps Disposal for the proper way to safely dispose of sharps.
A: Expired and unused portions of medications must be disposed of properly to avoid harm. Certain medicines may be especially harmful and, in some cases, fatal in a single dose if they are used by someone other than the intended patient. Follow the federal guidelines for safe and proper Prescription Disposal.
A: The Safe Medication Disposal Program is an environmentally responsible way to dispose of unused or expired medications. For $2.99, you can purchase a specially designed postage-paid envelope at any Walgreens pharmacy counter that allows you to place, seal and mail prescription or over-the-counter medications you no longer use for safe, eco-friendly disposal.
Once securely sealed, the envelope can be dropped into any U.S. Postal Service mailbox where it will be sent to an approved medication incinerator. A licensed law enforcement official is onsite to ensure no envelope is tampered with or opened. Ashes from the incinerated envelopes can be used for making "green" related building materials rather than going into a landfill.
Controlled substances are excluded from this program due to current regulations. Postage is included in the cost of the envelope.
Privacy PracticesQ: Why do I need the Notice of Privacy Practices?
A: As of April 14, 2003, the federal government has required that all health care providers must distribute their Notice of Privacy Practices to their customers. Examples of healthcare providers include doctor's offices, pharmacies, health plans and healthcare clearing houses.
A: The toll-free number is 1-877-924-4472. Use this number to contact a trained Customer Service Representative 24 hours a day, 7 days a week. You may also contact the Privacy Office directly using the information below:
200 Wilmot Road, MS 9000
Deerfield, Illinois 60015
A: Go to the Privacy Practices Resources page to print a copy of the appropriate form and mail it directly to our Privacy Office. Alternately, your local Walgreens store can provide you with a paper copy of the form you need which contains completion and mailing instructions. However, if you are a mail services customer, you may obtain copies of request forms from the mail service facility.
A: The health information Release of Authorization form can be accessed here. After printing and filling out the form, mail it directly to the Privacy Office at:
200 Wilmot Road, MS 9000
Deerfield, Illinois 60015
-Fill out the form completely including name, address, e-mail, and phone number for the patient and authorized individual.
-On the line, List the location you obtain most of your prescriptions, indicate the local store the patient uses. If the patient is registered for an online account also enter Walgreens.com on the line.
-Parents are not required to fill out a form for their minor child.
-A Power of Attorney, or other supporting documents, should be submitted with the form if it is being filled out by someone other than the patient.
-If both parties have an online account, they can set up Family Prescriptions in lieu of submitting the Release of Authorization form.
A: Complete and submit the Privacy Complaint Form. The submission will be routed to Walgreens Privacy Office. Or, you may obtain a copy of the Privacy Complaint Form from your local Walgreens store. Complete the form then mail it to Walgreens Privacy Office. However, if you are a mail services customer, you may obtain a copy of the complaint form from the mail service facility.
A: HIPAA stands for the Health Insurance Portability and Accountability Act of 1996.
Healthcare ReformQ: What is the new healthcare law?
A: Beginning January 1, 2014, most Americans must have health insurance. The new healthcare law, called the Affordable Care Act (ACA), was signed into effect in 2010 to improve Americans' access to healthcare. The ACA was designed to take effect in phases with the largest changes coming in 2014. The ACA provides everyone with access to affordable coverage, regardless of medical history or ability to pay. Open enrollment runs from Oct. 1, 2013 to Mar. 31, 2014.
A: For information regarding
the Affordable Care Act and how to enroll for health insurance, please follow Walgreens.com/Health Reform and You.
Walgreens has also partnered with GoHealth to ensure that you have the facts you need to make informed choices about your new healthcare options. GoHealth is the nation's most complete online portal for finding health insurance coverage and has licensed advisors to provide information, answer questions, and provide enrollment assistance. GoHealth is a free resource designed to help you get the best coverage. To speak to a licensed insurance advisor, please call 855-487-6960.