Pharmacy Resources
Drug & Health Information
Q: Where can I get more information on the drugs I am/or will be taking?
A: Browse our Drug Information
page to search for information about a specific prescription drug and see an image of the drug.
You can choose from a list of the most commonly prescribed medications, or you can search by
drug name.
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Q: Can I check for drug interactions?
A: Go to Check Drug
Interactions when trying to identify potentially harmful interactions between two common
drugs or check medications against your entire prescription history.
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Q: Can I chat with a pharmacist?
A: Yes. Follow Pharmacy Chat and sign
in with your Walgreens.com account. You must be a registered user and enrolled in the Balance Rewards program to chat with a
pharmacist.
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Q: How does Ask-A-Pharmacist work?
A: If you have a pharmacy-related question, just fill out the Ask-A-Pharmacist form and one of our
pharmacists will send you a confidential response (typically within one business day) to your
personal inbox in Read Confidential Messages. The information provided to you is for
informational purposes only and is not a substitute for professional medical advice from your
physician. If you are in need of immediate medical attention, please contact your physician or
your local Emergency Medical Service.
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Q: Where can I find information about Google Health?
A: As you may have heard, Google Health has been discontinued as of January 1, 2012. If you
had been previously using Google Health to track your prescription history, your data imported
in to your Google Health profile from Walgreens will be available for download, along with all
other data you stored in Google Health, through January 1, 2013. Note that no additional data
can be added to your profile by partners after January 1, 2012. See Google Health FAQs for more
details.
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Q: What changes can I expect to my
Microsoft®HealthVaultTM at Walgreens account?
A: Due to low customer usage, beginning May 9, 2013, Walgreens will no longer update new
prescription and health information to HealthVaultTM accounts. However, you can
still review your personal health records and information stored on your
HealthVaultTM as well as add your own prescriptions.
To add new prescriptions:
1. Sign in to your HealthVaultTM account and go to
your Home view.
2. Click Current Medications, then click the Add: Medication button.
3. Enter your prescription information and click Save.
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Q: What is the Walgreens Stay Well Blog?
A: The Walgreens Stay Well Blog
is a blog written and run by an experienced pharmacist with health and
wellness information to help you and your family.
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Walgreens Health Centers
Q: How do I change my screen name?
A: The screen name you choose during sign up cannot be changed.
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Q: How do I unsubscribe from email updates?
A: After logging in, go to Your Account, and click the Health Center Email
Preferences link on your profile page. Check and uncheck the boxes for the appropriate
notifications.
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Q: How do I start a discussion, comment or reply to a post?
A: You start a discussion in either the Health Centers Communities or Ask an Expert Forum
by choosing the appropriate community or forum and selecting "Ask a Question", "Post a
Comment", or clicking "Reply" to another member's post. Only Walgreens Health Centers users can
post questions and comments in communities or forums.
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Q: What is the difference between a Health Centers Community and an Ask an Expert
Forum?
A: In the Communities, Walgreens Health Centers users are able to post an unlimited amount
of questions or comments and respond to the questions and comments produced by other users.
Walgreens Experts do not monitor the support communities. However, medical professionals do
occasionally participate in these communities.
In the Ask an Expert forum, Walgreens Health Centers users can post questions to the medical
professionals affiliated with Walgreens Health Centers. Here, you may be limited to a maximum
number of posts per day, or may not be able to post a question due to a limit on the number of
questions Walgreens experts can receive.
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Q: Who can see what I post?
A: Because the Walgreens Health Centers are hosted by MedHelp, anything posted on either
the Health Centers Communities or the Ask an Expert Forum can be seen by both Walgreens Health
Centers and MedHelp users and visitors. As visitors are able to see posts, this also means that
all posts can be found on search engines.
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Q: Why didn't my question post after I finished typing it and hit "Post"?
A: If your post does not appear in the forum after clicking "Post", your post may not have
been processed. If the limit for posts in one day in the forum has not been exceeded and
attempting to post a second time still does not work, it is probable that the forum is being
updated and you will need to attempt your post later.
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Q: I keep trying to post, but always get the "Forum Full" message. How can I ask my
question?
A: Some experts only take a limited number of questions per day, but please feel free to
post on a Health Center Community relative to your needs. If you still prefer speaking to one
of our experts, please try to post your question the next day.
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Q: Can I delete a post?
A: Previous posts provide an archive of medical information that may be useful to other
Walgreens Health Centers users and visitors to the site. Therefore, Walgreens does not allow
users to delete posts.
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Q: Why was my post deleted?
A: Walgreens exercises the right to delete material that is inappropriate or an abuse of
the privileges given to users. If your post was deleted, it was either entirely inappropriate,
inappropriate for the community in which it was posted, or was in violation of our terms of use
listed here. If one of your posts
was deleted, you will receive an email notification.
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Q: I asked a question in a Health Center Community, and I did not get an answer. Why did
no one answer me?
A: If you did not receive an answer to a question posted in a Health Center Community, your
question may have been missed (which can occur in fast-moving discussions) or there may not
have been a member with the right perspective to answer your question.
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Q: I asked my question in the Ask an Expert Forum, and I did not get an answer. Why did
no one answer me?
A: Our experts do their best to answer questions as soon as possible - typically within 10
days. If you have not received a response to your question, please be patient.
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Q: How can I stay up-to-date on what's happening in a selected community or forum?
A: Click the Watch this discussion link for the discussions you're most interested
in, and Walgreens will keep you updated. When you choose to watch a forum or community, all new
posts are added to your Watch List. After clicking Watch this discussion, the link will
change to say Stop watching. If at any point you wish to stop watching a forum or
community, click Stop watching.
Anything you choose to add to your Watch List can be easily accessed from Your Dashboard
by clicking the Watch List link or the Shortcuts panel below the search box on
any Health Information page.
Watch List updates will automatically be sent to you daily via email. You can choose to change
how often you receive these updates by visiting Health Center Email
Preferences.
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Q: Who are Community Leaders? What do they do?
A: Community Leaders are members who act like ambassadors to Walgreens Health Centers,
helping to communicate feedback from the community members to Walgreens as well as helping
Walgreens Health Centers share information with the community. Community Leaders are not
Walgreens Health Centers Moderators who monitor the site. The Community Leaders will be able to
help if there is an issue and work with our Moderators to address it. The Community Leaders are
volunteers who have shown exceptional knowledge in specific health areas or are active members
who enjoy leading their communities.
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Q: How can I get in touch with one of the experts?
A: Walgreens does not share the personal information of its experts. However, our experts
may provide links to blogs and other resources that you may use to contact or learn more about
them.
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Controlled Substances
Q: Can I order a controlled substance?
A: A medication that is listed as a Schedule II Controlled Substance by the U.S. Drug
Enforcement Agency (DEA), such as a morphine-like or amphetamine-like drug, may not be ordered
online or approved over the phone.
To order a prescription of a Schedule II Controlled Substance at your local Walgreens
pharmacy, the original prescription must be presented at the pharmacy. We're sorry, but
Walgreens.com cannot process online orders of Schedule II Controlled Substances for in-store
pickup - your prescription must be presented in-store. Certain restrictions apply. You must
have valid prescription insurance and have had a physical exam by the prescribing practitioner
within the last 24 months to fill a Schedule II Controlled Substance prescription. Please
call a Customer Service Representative toll-free, at 1-877-250-5823 if you have any further
questions.
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Biohazard Disposal
Q: How do I dispose lancets, syringes and sharps safely?
A: Sharps items include needles and lancets, as well as broken glass, razor blades, and any
other devices capable of cutting or piercing the skin. Disposal of sharps can be dangerous if
not done correctly. Follow Sharps
Disposal for the proper way to safely dispose of sharps.
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Q: How do I dispose of unused or expired prescriptions?
A: Expired and unused portions of medications must be disposed of properly to avoid harm.
Certain medicines may be especially harmful and, in some cases, fatal in a single dose if they
are used by someone other than the intended patient. Follow the federal guidelines for safe and
proper Prescription
Disposal.
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Q: How does the Walgreens Safe Medication Disposal Program work?
A: The Safe Medication Disposal Program is an environmentally responsible way to dispose of
unused or expired medications. For $2.99, you can purchase a specially designed postage-paid
envelope at any Walgreens pharmacy counter that allows you to place, seal and mail prescription
or over-the-counter medications you no longer use for safe, eco-friendly disposal.
Once securely sealed, the envelope can be dropped into any U.S. Postal Service mailbox where it will be sent to an approved medication incinerator. A licensed law enforcement official is onsite to ensure no envelope is tampered with or opened. Ashes from the incinerated envelopes can be used for making "green" related building materials rather than going into a landfill.
Controlled substances are excluded from this program due to current regulations. Postage is
included in the cost of the envelope.
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Privacy Practices
Q: Why do I need the Notice of Privacy Practices?
A: As of April 14, 2003, the federal government has required that all health care providers
must distribute their Notice of Privacy Practices to their customers. Examples of healthcare
providers include doctor's offices, pharmacies, health plans and healthcare clearing
houses.
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Q: How can I get a copy of Walgreens Notice of Privacy Practices, even if I am not a
Walgreens customer?
A: Review our Notice of
Privacy Practices.
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Q: How do I make requests under any of my health information rights listed in Walgreens
Notice of Privacy Practices?
A: There are two methods that can be used to file a privacy request. Select Privacy Request to print a
copy of the form and mail it directly to our Privacy Office. Alternately, your local Walgreens
store can provide you with a paper copy of the form, which contains completion and mailing
instructions. However, if you are a mail services customer, you may obtain copies of request
forms from the mail service facility.
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Q: How do I file a privacy complaint with Walgreens?
A: Complete and submit the Privacy Complaint
Form. The submission will be routed to Walgreens Privacy Office. Or, you may obtain a copy
of the Privacy Complaint Form from your local Walgreens store. Complete the form then mail it
to Walgreens Privacy Office. However, if you are a mail services customer, you may obtain a
copy of the complaint form from the mail service facility.
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Q: What does HIPAA stand for?
A: HIPAA stands for the Health Insurance Portability and Accountability Act of 1996.
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Q: Is there a toll-free number to the Privacy Office?
A: The toll-free number is 1-877-924-4472. Use this number to contact a trained Customer
Service Representative 24 hours a day, 7 days a week. You may also contact the Privacy Office
directly using the information below:
Laura Merten, Privacy Officer
Walgreen Co.
200 Wilmot Road, MS 9000
Deerfield, Illinois 60015
(847) 236-6518
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Q: What exactly does the Notice of Privacy Practices say?
A: Browse the Notice of Privacy
Practices.
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