Returns

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Products 

Q: What is the Walgreens.com return policy?

Answer

A: All products purchased from Walgreens.com may be returned either to a local store or by mail within 30 days of purchase, unless otherwise noted on product page.

Your satisfaction is 100% guaranteed on all Walgreens brand products. If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.

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Q: What is Walgreens in-store return policy?

Answer

A: Items purchased at Walgreens may be returned to any of our stores within 30 days of purchase for exchange or refund. With original receipt, items will be returned for the full purchase price and refunds will be issued in the original method of payment. Without the original receipt, items will be returned at the lowest advertised price and refunds will be issued as store credit to a W card.

For any return, you will be asked for valid photo identification. We reserve the right to limit or refuse a refund. Gift cards, pre-paid cards and phone cards cannot be returned or exchanged (except where required by law).


NOTE: This policy does not apply to prescriptions or contact lenses. See Returns: Pharmacy and Returns: Contact Lenses for more information.
 

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Q: How can I return my online product order?

Answer

A: If a product is an exception to our standard return policy, you will find return instructions on the receipt below the product description. If the receipt lists no exceptions, you may follow one of these two standard return methods:

1. Return Items to a Walgreens Store
Bring the product and receipt to any Walgreens store within 30 days of the date on the receipt for immediate credit to your credit card account or by cash if you paid via check or PayPal. Taxes will be refunded as calculated on the original order.

If you do not have your receipt, an associate can attempt to locate your order with the phone number associated to the order. Products returned without a receipt are subject to the approval of store management. If you do not have the receipt and the order cannot be located, taxes will be refunded at your local rate and the return will be refunded as a gift card.

2. Returns via Walgreens Returns
Follow Walgreens Returns. Enter your order number and click Next. On the following page, you will fill in your address. When the form is complete, click Next to be directed to a page where you will verify that your information is correct. After hitting Next again, you will be able to select Print label or Email label. Make sure your return includes the original receipt and circle the product(s) you are returning. Print the label, attach it to your package per the label instructions and drop it off at your nearest USPS location, drop box or give it to your local postal carrier.

If you returned a product used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund. Please allow 30 days from shipment of your return for credit to your method of payment.

Packages returned to Walgreens.com as undeliverable will be refunded to the customer, including shipping charges. We are unable to re-ship undeliverable orders. If you would still like to purchase your products, you are welcome to place another order at Walgreens.com with a new shipping address.

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Q: Can I return a lift chair or scooter I bought on Walgreens.com to my local store?

Answer

A: Lift chairs and scooters cannot be returned to Walgreens stores. Please call Customer Service, at 1-877-250-5823, to arrange for the item to be picked up by UPS. Please have the following information ready prior to calling Customer Service:

-Address where the chair or scooter is located
-Reason for the return
-Whether or not you still have the shipping box.

The item you are returning must be boxed before pick up. Once the chair or scooter is picked up, your refund will be issued to the form of payment you used to place the order.

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Q: What if I need to return cosmetics or electronics?

Answer

A: Returns for cosmetics or electronics are handled at the discretion of the store manager, usually in the form of a Walgreens gift card.

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Q: I lost my receipt. Can I still return a product? What if I want to return a product beyond the 30-day window?

Answer

A: First, check the product page for detailed return information. In-store returns will be handled at the discretion of the individual store manager. A return without a receipt may be refunded as an in-store credit on a Walgreens gift card.

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Q: How do I obtain an exchange or replacement for my damaged product?

Answer

A: If a product arrives damaged, please contact Customer Service directly by calling toll-free, 1-877-250-5823. The product(s) will be replaced at no additional charge.

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Q: Are there any products I cannot return?

Answer

A: We cannot accept returns of sexual wellness or seasonal products. If you have any questions, call Walgreens.com toll-free, at 1-877-250-5823.

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Q: Should I insure my returns?

Answer

A: No, packages should only be returned using a prepaid return label generated by Walgreens Returns. If you have any questions, call Walgreens.com toll-free, at 1-877-250-5823.

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Q: How do I know if you received my return?

Answer

A: You can track your return by entering your order number at www.walgreens.com/trackreturn or by contacting Customer Service toll-free, at 1-877-250-5823.

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Pharmacy 

Q: Can I return shipped prescriptions?

Answer

A: By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1-877-250-5823 with details of the error. We will request special authorization for a return of the prescription.

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Q: Can I return prescriptions I picked up in a Walgreens store?

Answer

A: By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please contact the store where you received your prescription.

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Contact Lenses 

Q: Can I return contact lenses?

Answer

A: You may return contact lenses if:

- We sent the wrong lenses
- The lenses are damaged or defective
- You ordered an incorrect prescription.

We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com. They may be returned by mail within 30 days of receipt.

NOTE: Made-to-order lenses are not returnable. Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center with the label provided. Include the receipt with the product. On the receipt, circle the product(s) you are returning. You will be notified via email once we have received and processed your contact lens return.

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Q: How do I return contact lens solutions, accessories, etc.?

Answer

A: For products other than lenses that are sold in the Contact Lens Center, you can take them, along with the original packaging and receipt, to any Walgreens store within 30 days of your purchase. Taxes will be refunded at the local rate. Products without a receipt will be exchanged or refunded by mail within 14 days.

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Walgreens Photo 

Q: What is your Photo Center return and refund policy?

Answer

A: At the Walgreens Photo Center, your satisfaction is 100% guaranteed. If you are ever dissatisfied with your digital prints or products for any reason, we will provide you with a full replacement or a full refund. For more photo return and refund information, follow Photo Help.

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Q: Can I return an online Walgreens Photo order?

Answer

A: For orders picked up at your local Walgreens, please visit the store to request an exchange or refund. For mail orders, please email our Customer Service team at service@photo.walgreens.com or call us toll-free, at 1-866-264-2910. We're available 24 hours a day, 7 days a week! You can also browse Photo Help for answers to frequently asked photo questions.

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