Pharmacy

Click to Chat
 
 
 
Walgreens is required by federal regulations to protect the privacy of your information. Your personal identifying information is used only to confirm your identity and to make sure that the person requesting access is really you. This process is similar to the authentication process used by banks, credit card companies and other organizations that require sensitive personal information to make sure that unauthorized individuals do not access your personal information.
 

Registration 

Q: Why should I create a pharmacy registration?

A: Once your online pharmacy account is active, you will be able to refill prescriptions as well as view and/or print your prescription history from the last 18 months.

Did this answer your question?

Q: How do I create a pharmacy registration on Walgreens.com?

A: To create a Walgreens pharmacy account:

1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.

2. You will see a blue box near the top of the page that reads New to Walgreens.com? Sign in or register. Click register

3. Fill in the required information on the next page and click Continue.

4. Review the information and click Submit.

5. Review the Notice of Privacy and Practices and click Accept. Your account is now created, but you will need to verify your identity.

6. Click the Refill Prescriptions button on the lower right side. Follow the prompts to verify your identity online, by phone, or with prescription number:

- For online verification, you will be asked a few simple questions about yourself which are generated using personal identifying information, such as your date of birth, in a process similar to those used by banks and credit institutions.

- Phone verification uses your phone number plus the 8 digit authentication code provided on the screen.

- For prescription verification, simply provide a prescription you filled at Walgreens in the last 12 months, if available.

- Once verified, your pharmacy records may not be visible in your account immediately. If you are not able to see your records after 24 hours, please contact Customer Service at 1-877-250-5823.

Did this answer your question?

Q: What is an activation code?

A: An activation code is a unique 8-digit computer-generated number for use in pharmacy account phone verification. It adds another layer of security to ensure that your prescription information is released to you, alone. If your activation code doesn't work, you will be automatically connected to a Customer Service agent. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: How do I use the activation code to fully register my pharmacy account?

A: During pharmacy registration, you will be directed to the Complete Your Verification page. You will see the Verify by Phone area which features a computer-generated activation code. Next, call 1-800-573-3586 and you will be prompted to enter your activation code on your phone keypad. This will establish your account and ensure that you, alone, have access to your personal information. If our automated phone system is unable to verify your account, you will be transferred to a Customer Service agent for verification assistance. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: Why must I establish my activation code from my home phone?

A: The phone number that you call from to establish your pharmacy account must match the primary phone saved on your account, which in most cases is your home phone. This adds another layer of security to ensure that your prescription information is released to you, alone. If your activation code doesn't work, you will automatically be connected to a Customer Service agent. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: My account was already activated. Why is the system prompting me to activate my account again?

A: One possible reason is that you have recently reset your password. If you reset your password and answer your security questions on file correctly, your authentication information and saved credit cards will remain activated. If you are unable to answer your security questions correctly, resetting your password will remove authentication information as well as the saved credit cards on your account. Previously saved credit cards will need to be re-entered.

Did this answer your question?

Q: Why do I need to provide personal information?

A: Your personal identifying information, such as your date of birth, is only used to confirm your identity and to make sure that the person requesting access is really you. This process helps to ensure that unauthorized individuals do not have access to your pharmacy records online.

Did this answer your question?

Q: Where did Walgreens get my personal information?

A: The information for the online verification process is obtained from the same institutions that banks, credit card companies and other organizations use for identity confirmation. The verification questions ensure that your information is released to you, alone. The information is used for verification purposes only and will not be saved or stored for reference on your account.

Did this answer your question?

Q: What does Verification in Progress mean?

A: If you see this message, it means that a Walgreens.com representative is working on matching the information you submitted online with your pharmacy account. You will receive an email once this process is complete. If you do not receive an email within 3 hours of your request, call Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: I need to complete my verification later. Can I still order a refill online?

A: Yes, you can still order a prescription refill using Express Refills if you need to complete your verification later. Just make sure you have the prescription number you wish to refill before using Express Refills.

Did this answer your question?

Q: What if I am unable to answer the online verification questions?

A: Our system will provide a link to phone verification first, where you can try to verify again. If you have reached the maximum number of attempts, you will be prompted to verify by another verification option.

Did this answer your question?

Q: What do you mean by confirm your identity, verify your identity and authentication?

A: These are terms used to describe the process of determining that the person requesting access is really you. It is our intent to conduct our business operations in a matter that protects our customers' confidential information and permits them to feel secure that we will do so.

Did this answer your question?

Q: Will the information I provide be sent or sold to other companies?

A: No. The information that you provide will be used for authentication purposes only. It will be used to verify your identity and will not be given nor sold to any other company.

Did this answer your question?

Q: How do I get more information about privacy at Walgreens? Q: I am getting messages about activating my pharmacy account. What can I do about account activation-related issues?

A: Please call Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: How can I update my health information?

A: Follow the link Update Health History to go to the Confidential Health History page.

NOTE: If you have already completed your full online pharmacy registration, you will be prompted to sign in. If you do not have an online pharmacy registration, you will be prompted to Create a Pharmacy Registration.

You can add or update medications, health conditions, allergies, request easy-open caps on your prescription bottles and prescription label language.

Did this answer your question?

Q: What if I want to pick up my prescriptions at a different location than the one I normally use?

A: After your prescription(s) or refill(s) are in your Shopping Cart, click on the bright blue Checkout button. You will be taken to the Choose Pickup or Shipping page. Under this title, you will see your Preferred Store for Pickup information. Under your selected store's pharmacy hours, you will see a bright blue Change Store link. Select this link to go to the Store Locator page. Here you can Find a Walgreens near you by City, State or Zip Code, Near street address or by store features such as Drive-thru Pharmacy or Open 24 Hours.

Make your selections and select the bright blue Find a Store button at the bottom of the right navigation column. The next page will display all the Walgreens stores near you. Select Pick Up Here to make your store change. Choose a pickup date and pickup time and click on the bright blue Continue with Pickup button.

Your new checkout page will reflect your store change. If you need to make another change, there is a Change Store link on the left navigation column under your selected store's address. When you are done, click on the bright blue Submit button at the bottom of the right navigation column.

Did this answer your question?

Q: My prescriptions I filled at Walgreens recently are missing from my online account. Can this be fixed?

A: Yes. Just call Customer Service toll-free, at 1-877-250-5823 and ask to have your pharmacy accounts merged.

Did this answer your question?

Back to top
 

Prescription History and Records 

Q: How can I get a printout of all of my prescription transactions for the year?

A: To get a printout of all of your prescription transactions for the year:

1. Follow Print Prescription Records.

2. Choose the date range of the prescription history you'd like to print and click on the blue Get Records button. The next screen will take you to the printable version of your prescription transactions.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in before viewing your prescription history. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

Did this answer your question?

Q: How can I review my prescription history?

A: To review your prescription history:

1. Follow Prescription History. (This link can also be found under Prescription Services on the Pharmacy Home page.) You will be directed to a page where you can view all your active and inactive prescriptions from the last 18 months.

2. Select the radio button for Yes next to Show Hidden Prescriptions? to display your entire prescription history. Your Prescription History tab will now show all your past prescriptions. You can sort by Prescription, Last Filled, Status and Price, or Refills by clicking the column header. For your convenience, there is a Print Your Prescription Records link at the top of the page.

If you are managing a Family Prescriptions account, you will see a drop down menu that will allow you to select individual family member prescriptions.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

Did this answer your question?

Q: How can I review a family member's prescription history?

A: Only the family account administrator can view other family member accounts.

1. Select the Pharmacy tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.

2. Look for Featured Pharmacy Services on the left navigation column. Below that title, select Prescription History and you will be directed to a page where you can view all active and inactive prescriptions from the last 18 months.

3. Use the drop down menu to select the family member's prescription history you want to view.

4. You can sort prescriptions by Prescription, Last Filled, Status and Price or Refills by clicking the column header. To view active and hidden prescriptions, make sure Yes is selected next to Show Hidden Prescriptions?.

For your convenience, there is a Print Your Prescription Records link at the top of the page.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

Did this answer your question?

Q: How can I get a printout of a family member's prescription transactions for the year?

A: Only the family account administrator can view other family member accounts.

1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.

2. Look for Featured Pharmacy Services in the left navigation column.

3. Under that title, select Print Prescription Records to go to the Print Prescription Records page.

4. If you have a Family Prescriptions account, there will be a Select Family Member drop down menu where you can choose to print prescription records for yourself or an individual family member.

5. Choose the date range of the prescription history you'd like to print and click on the red Submit button. The next screen will take you to the printable version of your prescription transactions.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

Did this answer your question?

Q: How can I retrieve my prescription records beyond 18 months ago?

A: Print the Request to Access, Inspect or Obtain Protected Health Information form. Complete and sign the form, then mail or fax it to the Privacy Office. The mailing information is at the top of the request form. Please allow up to 15 business days for receipt of a response. If you do not have access to a computer with a printer, you can call the Custodian of Records at 1-217-554-8949 to request a form to be mailed to you.

Did this answer your question?

Q: Can a prescription be deleted from my prescription history?

A: No, prescriptions cannot be deleted from your history. Prescriptions are viewable for 18 months from the last fill date. These records must be kept up to 18 months so that we have a history and medical record of your prescriptions. After 18 months from the last fill date, the prescription will be transferred to microfilm and deleted from your viewable prescription history.

Did this answer your question?

Back to top
 

Parent/Guardian Information 

Q: How do I set up pharmacy accounts for my kids?

A: There are different options for minors depending on their age and needs. Follow Family Prescriptions Chart to get started.

Did this answer your question?

Q: My child is about to turn 18. What does that mean for prescription management?

A: Parents or guardians may no longer access their child's records once the child turns 18. The new adult can allow permission for a Family administrator to manage their account by accepting a new invitation from the administrator. New adults whose parent or legal guardian have previously linked their name to a Family Prescriptions account and managed their account may, upon turning 18, elect to have the same parent or guardian continue to manage the account.

If an 18-year-old denies access to a parent or guardian, access to his/her records will be denied. Please note that if a minor remains a beneficiary of a parent's or legal guardian's health insurance policy, he or she should check with their insurer before making any change. To link a new adult, follow the directions to invite an adult in the Family Prescriptions Section.

Did this answer your question?

Back to top
 

Pharmacy Insurance and Payments 

Q: How do I update my insurance information?

A: Sign in to your account. From your account dashboard, hover over the Personal Settings tab and click on Prescription Insurance Information. Click the blue Add new plan button. Fill in your insurance information and click Submit.

Did this answer your question?

Q: What insurance plans does Walgreens accept?

A: Walgreens is a provider for most major prescription plans as well as hundreds of local, regional and specialty plans, including several Health Maintenance Organizations (HMOs) and Pharmacy Benefit Managers (PBMs). Our network of health plans is extensive, and we are constantly adding more plans.

Please refer to your local Walgreens pharmacy to check if your prescription insurance plan is accepted.

Did this answer your question?

Q: What if Walgreens does not recognize my health insurance?

A: Please provide us with all prescription plan information. If for some reason we are unable to verify your coverage or unable to bill your insurance, we will contact you by email or phone. If you have chosen to have your prescription shipped to you, your credit card will not be charged until your order is shipped.

If your insurance company does not cover your prescription, or if Walgreens does not participate in your plan at this time, you always have the option of paying the full price of the prescription. The full price of any prescription not covered by insurance will be displayed at checkout. You will be provided with a detailed receipt, including prescription information that you can forward to your insurance company for reimbursement.

For full price prescriptions, Walgreens Prescription Savings Club can help offset these costs. Help: Prescription Savings Club

Did this answer your question?

Q: Does Walgreens service Express Scripts insurance plans?

A: As of September 15, 2012, Walgreens again serves patients as an in-network provider in employer-provided pharmacy plans that Express Scripts administers. Express Scripts members who currently have access to Walgreens locations will continue to do so. Walgreens and Express Scripts will work together to ensure a smooth transition for those plan sponsors who will want to include Walgreens pharmacies in their network. As of Sept. 15, Express Scripts members can log in to www.express-scripts.com to see the pharmacy options that will be available to them.

Walgreens Newsroom: Express Scripts and Walgreens Announce New Pharmacy Network Agreement

Did this answer your question?

Q: I just received a letter from Walgreens that says I have an outstanding pharmacy balance. Can I pay my balance online?

A: Sure. Follow the link Your Account to go to your Account Home page. Hover over the Pharmacy & Health tab and select Pharmacy Account Balance from the drop down menu. Locate the Account Balance box and select the blue Make a payment link to pay with your registered credit or debit card.

Did this answer your question?

Q: Why was my balance payment rejected?

A: You will receive an error message at the top of the page telling you why the payment was rejected. Possible reasons include: your card is expired or the account limit was exceeded.

Did this answer your question?

Q: How will I know if my balance payment was received or posted?

A: A payment confirmation message will be displayed on the screen. You can also View recent transactions on your Pharmacy Account Balance page.

Did this answer your question?

Q: How can I update my credit card information?

A: To update your credit card information:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Settings tab and select Personal Information from the drop down menu.

3. In the box labeled Billing Information, click Edit.

4. Enter or edit your credit card information and billing address. Be sure the "Save credit card information to 'My Pharmacy Account'" box is checked if you would like to use your credit or debit card to pay your pharmacy account balance.

5. Click Save Changes. You'll see a confirmation in the Billing Information box that says "Changes to your billing information were successfully saved."

Did this answer your question?

Q: If I update my credit card information in this area, will it be updated throughout the website?

A: Yes, your card information will be updated throughout the website so it can be applied to all of your Walgreens.com orders.

Did this answer your question?

Back to top
 

Prescription Savings Club 

Q: What is the Prescription Savings Club?

A: Joining Walgreens Prescription Savings Club can provide significant savings on more than 8,000 brand name and generic medications, with over 700 generics specially priced and offered under a three-tier structure:

- Tier 1      $5 for a 30-day supply    $10 for a 90-day supply

- Tier 2    $10 for a 30-day supply    $20 for a 90-day supply

- Tier 3    $15 for a 30-day supply    $30 for a 90-day supply

Offers customers a 10% bonus on their purchases of any Walgreens brand, Wbrand and Nice! products, including all in-store Photofinishing services. This bonus will be available for use on their next purchase by swiping their card on the pin pad during the transaction.

You can join online or at your local store. Select Prescription Savings Club for enrollment and eligibility information.

Did this answer your question?

Q: What drugs are included under Walgreens Prescription Savings Club?

A: Browse Prescription Savings Club for a list of eligible medications including over 700 generics, plus an overview of the complete program.

Did this answer your question?

Q: Where can I find my Prescription Savings Club enrollment information?

A: Follow PSC Options for your Prescription Savings Club information.

Did this answer your question?

Q: How do I add receipts to my Prescription Savings Club card?

A: First, go to Walgreens Cards for card information. On the left navigation column, you will see Add Receipt to Card. Follow this link to go to the Update a Walgreens Card Purchase page. If you already have a pharmacy account, you will be asked to sign in. If you do not have a pharmacy account, you will be prompted to create one. Here, you can enter your Receipt Reference Number and Receipt Total. Click on Search to add your receipt.

You can also go to Walgreens Bonus and click on Add Receipt to Card to add receipts to your card.

Did this answer your question?

Q: Where can I renew my Prescription Savings Club membership?

A: Go to the Prescription Savings Club page. You can select Renew Membership to renew.

Did this answer your question?

Back to top
 

Prescription Fulfillment Policy 

Q: What is Walgreens Prescription Fulfillment Policy?

A: Once you have registered online, Walgreens makes it simple and secure to order prescriptions, wherever you are, whatever the time. You can order a new prescription, refill an existing Walgreens prescription, or transfer a prescription from a different pharmacy. You may choose to have your order shipped FREE with standard shipping, or select the Walgreens location where you will pick it up.

To check your order status: Follow the link Your Account to go to your Account Home page. Hover over the Orders & Activity tab and select Order Status & History from the drop down menu. If you have your order number, you can enter it at the top of the page and click on the bright blue Find Order button for your order details. You can also see the status of your Recent Shipped Prescriptions, your Recent Online Store order or Photo orders on the charts below. Under the Order Number column, click on the bright blue order number to go to the Shipped Prescriptions Details or Online Store Order Details page.

Did this answer your question?

Q: How does Walgreens verify new prescriptions?

A: Walgreens will contact your physician:

- When filling a new prescription order

- If your records show you are out of refills

- If any additional information is needed.

If your doctor requests that a pharmacist phone him/her for your new prescription, and has not provided you with a written prescription, please fill out this Prescription Form. Please do not use this form if your doctor has provided you with a written prescription. Your doctor may not authorize a prescription over the phone if he has already written one out. Instead, please bring the written prescription order to your local Walgreens to be filled if you'd like to pick it up. Our pharmacists will use the information you provide to contact your doctor for authorization to fill your prescription. You may have your prescription shipped to you, or you may pick it up at your local Walgreens.

You also can have this prescription shipped to you by mailing us the written prescription from your doctor along with this printable Walgreens.com Prescription Order Form. We will contact your physician if any additional information is needed.

Did this answer your question?

Q: How does Walgreens verify transferred prescriptions?

A: When you fill out the Transfer Prescription Form, we use the information you provide to contact your current non-Walgreens pharmacy about transferring your prescription to Walgreens.

Did this answer your question?

Q: How does Walgreens verify contact lens prescriptions?

A: Once you have sent your Contact Lens order, Walgreens will contact your prescriber:

- When filling a new contact lens prescription order

- If your records show your contact lens prescription has expired

- If any additional information is needed.

Did this answer your question?

Q: Can Walgreens text me when my prescription is ready?

A: Absolutely. Follow Text Alerts to set up this service.

Did this answer your question?

Back to top

 

Auto Refills 

Q: What is Auto Refill?

A: With a one-time set up, your prescription(s) will refill automatically as often as you select, eliminating the need to place a refill order for your medication. After order(s) are sent, you will be notified by email twice: when the prescription is processing and when the prescription is ready.

Did this answer your question?

Q: How do I set up my prescriptions for Auto Refill?

A: Once you have set up your Pharmacy Registration, you will be able to set up Auto Refills for your prescription(s):

1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Click the Auto Refills link in the left column. Then, click the blue Set Up Auto Refills button.

2. Next, you will see the Set Up Auto Refill Prescriptions page with a list of prescriptions Eligible for Auto Refill and Current Auto Refill Prescriptions. You can view them by Last Sold Date, Prescription, Prescription Number, Next Fill Date (as determined by your healthcare provider's instructions), Refills, Prescriber and Patient. Go to the Select column and click on the box to the left of the prescription(s) you want on auto refill. When you are done, click on the red Continue at the bottom of the page. You will then be taken to the Delivery Options for Auto Refill page. Here, you can choose your delivery options.

3. Choose your delivery option: Ship to Me or Pick Up in Store. Store locations can be changed at any time with the bright blue Find a Store link displayed next to the Pick up in Store option. This link will take you to the Store Locator page where you can change your selected store. Moreover, standard shipping for prescriptions is always FREE. Click the red Continue button when your order is complete.

4. Next, you will see your updated Prescription Auto Refills page with a message at the top of the page in a bright green box: Set Up Complete: You Have Successfully Set Up Auto Refills. You can print out this page for your records or select the red Set Up More Auto Refills button at the bottom of the right navigation column to add more prescriptions to your order.

Did this answer your question?

Q: Can I change the frequency, date or time of my Auto Refills?

A: Your prescription will refill based upon your healthcare provider's instructions. If you do not take your medication(s) as prescribed, or if your provider has changed your instructions without notifying Walgreens, your Next Fill Date may differ from the date you anticipated.

Walgreens is not responsible for insurance issues that may affect your prescriptions. Walgreens reserves the right to remove a prescription from the Auto Refill service due to repeated instances of refills not having been picked up, your insurance provider prohibiting participation in this service, the prescription having been changed or discontinued by the prescriber or other reasons.

Did this answer your question?

Q: How do I set up Auto Refills for family members?

A: Once you have set up your pharmacy registration and have a linked family account, you will be able to set up auto refill prescriptions for family members. Auto refills can be set up for only one person at a time.

1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Then, select the Auto Refills button.

2. The Current Auto Refills page will automatically show the administrator's page unless you were already in another family member's account. Go to the drop down menu where you can select a family member and all of their prescriptions Eligible for Auto Refill or Current Auto Refill Prescriptions. You can view them by Last Sold Date, Prescription, Prescription Number, Next Fill Date (as determined by your healthcare provider's instructions), Refills, Prescriber and Patient. Go to the Select column and click on the box to the left of the prescriptions(s) you want on auto refill. When you are done, click on Continue at the bottom of the page.

3. You will be directed to the Delivery Options for Auto Refill page. Here you can choose Ship to me or Pick Up in Store (next to the Find a Store link). Next, you will need to fill out the information on the ExpressPay Credit Card Information page. Click on Save Changes when you are done. 

4. Next you will see your updated Prescription Auto Refills page with a message at the top of the page in a bright green box: Setup Complete: You have successfully set up Auto Refills. You can print out this page for your records or select the red Set Up More Auto Refills button at the bottom of the right navigation column to add more prescriptions to your order.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

Did this answer your question?

Q: What are Eligible Prescriptions?

A: Eligible prescriptions are shorter term drugs that you can select for Auto Refill.

Did this answer your question?

Q: What are Current Auto Refill Prescriptions?

A: These are the prescriptions you currently have activated for Auto Refills.

Did this answer your question?

Q: When are Auto Refills typically processed?

A: Auto Refills are typically processed 2 or 3 days before they are due. Check with your local store pharmacist for insurance restrictions.

Did this answer your question?

Q: How can I stop receiving Auto Refill phone calls?

A: Prescription ready phone calls are a store function. You will need to contact your local store pharmacy and ask to be removed from the system. To find your local store, go to our Store Locator.

Did this answer your question?

Q: How can I remove an Auto Refill?

A: Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Look for Manage Your Prescriptions near the top of the left navigation column. Just below that title, select Auto Refills to go to the Prescription Auto Refills page. Here you will see a list of prescriptions Eligible for Auto Refill and Current Auto Refill Prescriptions.

To cancel an auto refill, go to the Current Auto Refill Prescriptions section and look for Auto Refills on the right navigation column. Under the column, you will see Cancel next to each prescription. If you click on Cancel, a pop-up screen will ask: Are you sure you want to cancel auto refills for this prescription? If you click Yes, the next screen will display your updated Prescription Auto Refills page with a message at the top in a bright green box: Auto Refills canceled: You have successfully canceled Auto Refills for (name of prescription).

Did this answer your question?

Q: What should I do if my prescriber discontinues or changes a medication that I have placed on Auto Refill?

A: Updates to your Auto Refill program are only made at your request. If you would like to end your participation due to discontinuation of or changes to a medication, please log on to www.walgreens.com and follow the instructions to remove a prescription from Auto Refills.

Did this answer your question?

Back to top
 

ExpressPay 

Q: What is ExpressPay?

A: ExpressPay is the fastest way to get your prescriptions! With ExpressPay, there are no receipts to sign. Just enter your information online. We store your credit card information in our secure pharmacy system. Your prescriptions will be ready and automatically billed to your credit card. You can just show up, pick up and go!

Did this answer your question?

Q: How do I sign up for ExpressPay?

A: You must be a registered pharmacy customer. Follow the link Your Account to go to your Account Home page. Hover over the Settings tab and select ExpressPay Prescriptions from the drop down menu. Click the blue Edit button and add your ExpressPay information. Click the blue Save Changes button to save your ExpressPay information.

NOTE: ExpressPay cannot be applied to prescriptions ordered prior to signup. You can also sign up for ExpressPay at your local Walgreens store.

Did this answer your question?

Q: Can I find out how much a prescription costs before I buy it with ExpressPay?

A: Prescription prices vary by insurance plan and by fill location, so the website is unable to list the cost before you purchase your prescription with ExpressPay. For the cost of a prescription on your insurance plan, contact your local Walgreens pharmacist.

Did this answer your question?

Q: Can I use my debit card for ExpressPay?

A: If your debit card displays a MasterCard or Visa logo, you can use it for ExpressPay.

Did this answer your question?

Q: My credit card information is already on file in my Walgreens.com account. Will my ExpressPay charges be billed to that card?

A: During the sign-up process, you must enter the information for the credit card you want to use for your ExpressPay charges. You may use the same credit card you already have on file, but you must re-enter that information when you sign up for ExpressPay. This allows you to use different cards for each account if you prefer.

Did this answer your question?

Q: I ordered a new prescription yesterday. If I sign up for the program today, will ExpressPay apply to that prescription when I pick it up?

A: ExpressPay will not apply to prescriptions ordered before you sign up for the program. You must pay for pre-existing prescriptions at the store when you pick them up. However, ExpressPay will apply to any prescription you have filled after you have signed up for the program.

Did this answer your question?

Q: How long do you keep credit card information for ExpressPay? Do I need to update my current card if I get a new one with the same numbers and expiration date?

A: As long as the numbers and expiration date are the same, it will be accepted for payment.

Did this answer your question?

Q: If I register for ExpressPay, will it apply to of all my prescription orders?

A: ExpressPay will be applied to in-store or online auto refill prescription orders until you indicate a change in your payment information. Prescription orders requested to be shipped from our Walgreens.com online pharmacy are unable to utilize ExpressPay information at this time.

Did this answer your question?

Q: Will ExpressPay bill my credit card before I pick up the prescription?

A: No, your credit card will be charged when you pick up your prescription.

Did this answer your question?

Q: How can I remove the ExpressPay option?

A: Follow the link Your Account to go to your Account Home page. Hover over the Settings tab and select ExpressPay Prescriptions from the drop down menu. Click the blue Delete link. In the confirmation popup that appears, click the blue Yes button to delete your ExpressPay information. You'll see a confirmation that reads "You have successfully deleted your ExpressPay information."

Did this answer your question?

Q: Can I order prescriptions online and pay for them in cash at the store?

A: Yes, you can. Just select your preferred store for pick up on the Choose Pickup or Shipping page and you may use any of our approved in store payment options.

Did this answer your question?

Back to top
 

Flexible Spending Accounts 

Q: What does FSA mean?

A: FSA stands for Flexible Spending Account. This is an account administered by your employer that allows you, the employee, to set aside pre-tax dollars to pay for qualified medical and health related expenses, including contact lenses and some over-the-counter products.

NOTE: Program rules and eligibility vary; only your account administrator can tell you which products are eligible.

Did this answer your question?

Q: Are the FSA rules for over-the-counter medications and drugs changing in 2011?

A: Yes, under the new health care reform law, effective January 1, 2011, distributions from FS As will be allowed to reimburse the cost of over-the-counter medicines or drugs only if they are purchased with a prescription. These changes do not apply to reimbursements for the cost of insulin, even if the insulin is purchased without a prescription.

Please note that only your employer or FSA plan administrator can provide you with precise information concerning reimbursement under your plan. Please contact your employer or FSA plan administrator for reimbursement information under your plan and about these new FSA requirements.

Did this answer your question?

Q: Do the FSA rules require a prescription for over-the-counter medical devices and supplies?

A: No, the new rules do not apply to items for medical care that are not medicines or drugs. Therefore, equipment such as crutches, supplies such as bandages, and diagnostic devices such as blood sugar test kits still qualify for reimbursement by an FSA even if purchased without a prescription.

Please note that only your employer or FSA plan administrator can provide you with precise information concerning reimbursement under your plan. Please contact your employer or FSA plan administrator for reimbursement information under your plan and about these new FSA requirements.

Did this answer your question?

Q: What over-the-counter products are eligible for my flexible spending dollars?

A: All FSA eligible products are identified by the FSA icon on the product information page. Over-the-counter products used to treat symptoms of injury and illnesses are eligible for flexible spending reimbursement, according to the IRS. Some examples of FSA products: cold and allergy remedies, first aid kits and pain remedies. Please check with your specific plan for details on which items are covered.

NOTE: Program rules and eligibility vary; only your account administrator can tell you which products are eligible.

Did this answer your question?

Q: Are prescription medications eligible for my flexible spending dollars?

A: Yes. Sign in to access a printable record of your Walgreens prescriptions.

Did this answer your question?

Q: Are my local store purchases also eligible?

A: Many are eligible, yes. When you purchase products most likely to be eligible for flexible spending reimbursement, they are marked with an F on your Walgreens receipt. Please check with your specific plan for details on which products are covered.

Did this answer your question?

Q: How do I get a receipt for my FSA-eligible purchases?

A: FSA-eligible products (including contact lenses) in your current order will be identified on the order confirmation page. You can print the page to use a receipt for claiming your FSA reimbursement.

Did this answer your question?

Back to top
 

WalgreensHealth.com 

Q: What is WalgreensHealth.com?

A: The WalgreensHealth.com website offers tools and features especially for Walgreens plan members and for patients who rely on Walgreens for specialty pharmacy support for chronic and complex conditions.

Did this answer your question?

Q: What is Walgreens specialty pharmacy?

A: Walgreens specialty pharmacy is your complete source for effective specialty pharmacy solutions, from personalized patient support services to medication management programs for health plans. Our expertise also extends to injectable medications and other therapies for complex health conditions.

Did this answer your question?

Back to top
 

AARP and Medicare Info 

Q: Can I use my AARP discount while shopping at Walgreens.com?

A: Absolutely. Go to aarp.walgreens.com for details.

Did this answer your question?

Q: What products are eligible for an AARP discount?

A: To see eligible products, see aarp.walgreens.com.

Did this answer your question?

Q: How can I get free shipping with my AARP discount?

A: Go to aarp.walgreens.com  for more information.

Did this answer your question?

Q: How can I get a Medicare report?

A: Select Medicare Report for easy to follow instructions.

Did this answer your question?

Q: Does Walgreens accept Medicaid benefits?

A: Yes, Walgreens accepts both Medicare and Medicaid. See your local store for details regarding coverage.

Did this answer your question?

Q: What are the benefits of Medicare Part D?

A: If you've been paying cash for your prescriptions, Medicare Part D can help save you money. Each provider's plan must be approved by Medicare, which means you have the security of reliable prescription insurance, no matter which plan you choose. Follow Medicare Part D for more information.

Did this answer your question?

Back to top

Get Adobe Reader
Get Adobe Reader