Customer Service
Store Customer Service
Q: Whom do I contact about the customer service I received at a Walgreens store?
A: For Walgreens Customer Service feedback at a specific store, follow Contact Us and select the
appropriate category under Customer Service > Store Service.
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Walgreens.com Customer Service
Q: Whom do I contact regarding website issues?
A: Follow Contact Us and
select the appropriate link under Customer Service > Website Service.
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Q. How can I email Customer Service?
A: The best way to contact Customer Service by email is to fill out a Contact Us form. Find your selected topic and
it will be routed to the appropriate department automatically.
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Q: Why don't you list an email address for Customer Service?
A: In order to ensure the privacy, safety, and accurate delivery of your message,
Walgreens.com uses electronic text submission forms. When you fill out and submit a Contact Us form, it is the same as sending an
email.
Some issues cannot be resolved via email. If this is the case, the Contact Us category page
will instruct you to call Customer Service at 1-877-250-5823.
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Q: How will I know if you get my email?
A: After submitting the contact form, a confirmation page will display that reads, "Thank
you for contacting us. We have received your comment or question and will send it to the
appropriate department to review. If you've provided your contact information, a Walgreens
Customer Service Representative will provide a response. We welcome your comments and feedback.
However, please know that any message or other communication sent to Walgreen Co. becomes the
exclusive property of Walgreen Co. and does not entitle the author to any form of
compensation."
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Q: How can I unsubscribe from Walgreens emails?
A: Follow How can
I edit my email subscriptions?
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Postal Mail
Q: What is Walgreens mailing address?
A: Our mailing address is:
Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015
We welcome your comments and feedback. However, please remember any message or other
communication sent to Walgreen Co. becomes the exclusive property of Walgreen Co. and does not
entitle the author to any form of compensation.
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Phone
Q: I would rather talk to a Customer Service Representative on the phone. Is there a
number I can call?
A: Choose one of the following phone numbers depending on the nature of your question:
- Walgreens.com Inquiries: 1-877-250-5823
- Store Inquiries: 1-800-WALGREENS or 1-800-925-4733
- Corporate Inquiries: 1-847-914-2500
- Customer Relations: 1-800-925-4733, option 4
We welcome your comments and feedback. However, please remember any message or other
communication sent to Walgreen Co. becomes the exclusive intellectual property of Walgreen Co.
and does not entitle the author to any form of compensation.
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Chat
Q: Can I chat online with a customer service agent?
A: Yes, you can. Follow Your Account and click on the
red "Need Help? Live Chat" button near the top of the page. Agents are available from 7
A.M. - 1 A.M. EST.
NOTE: If you do not see the "Need Help? Live Chat" button and it is between 7
A.M. - 1 A.M. EST, all agents are busy. Wait briefly, then refresh the page. You do not
need to be signed in to chat - the chat button appears on the sign in page during the same
hours.
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