Shopping AssistanceQ: How do I shop Walgreens.com?
A: Use the toolbar at the top
of every Walgreens.com page to select and browse a product category. For prescription orders,
click on the Pharmacy & Health tab at the top of any page under the Walgreens
A: Click on the Search
box on the Home Page and type in a keyword.
A: In the search box at the top
of Walgreens.com, type a keyword and click Search. If you're looking for a specific
item, you can also type the Item Number, WIC (product code), SKU or UPC (leaving the last digit
off) into the search box.
A: After you have tried the
suggested key words, try these options: 1) Try something less specific, instead of
deodorant soap, try soap. 2) Try a synonym for the product. For example, instead of
enteric aspirin, try low-dose aspirin. 3) Try a different category. For example, cotton
balls may not only be in the beauty area, they may also be in the first aid area.
A: Online prices are exclusive
to Walgreens.com online and may vary from prices at your local Walgreens. If your Walgreens
store offers Store Pickup, in-store prices and inventory will display.
Online promotions are also exclusive to online orders unless specifically noted otherwise. See Shop Help - Specials & Sales for more information.
A: Shopping List
Your Shopping List saves products you would like to order later. You must be registered and signed in to use your Shopping List. To add a product to your Shopping List, click the gray Add to Shopping List button below the item price and quantity. A popup confirmation will display where you can Keep Shopping or View Your List. You can also click the red X to continue shopping.
If you'd like to buy a product from your Shopping List, click the blue Add to Cart button next to its individual listing. To select multiple items from your Shopping List to add to your cart, click the checkbox next to each item you'd like to add and click the blue Add Selected to Cart button at the top of your list. To remove a product from your list, click the blue Remove From List link next to that product.
You can view your Shopping List at any time by selecting Shopping List from the drop down menu at the top right of any page.
Your Shopping Cart holds your selections until you check out. To choose a new product, click the blue Add to Cart button below the item price and quantity. To remove a product from your cart, click the blue Remove link next to that product on the right navigation column. To change the quantity, enter the new number in the Qty field and click Update. You can view the contents of your cart at any time by selecting the Cart icon at the top of any page.
A: Your Shopping Cart
will hold your products for 30 days.
NOTE: Please remove out of stock products from your Shopping Cart before you check out.
A: Yes. Once you have selected
a product, look for Availability under the product description. Below, you will
see Availability: Online or In-Store. Click on Find In-Store to enter your
selected store's zip code. On the next screen, you will be prompted to enter a zip code to find
the product availability at a Walgreens store near you. From there, you will be able to see if
your products are available at your selected store and nearby stores. The results will read:
In-Stock or Not Available Here. Actual inventories may vary. Results are based on
availability at the time of inquiry.
A: Sure, but only for in-store
purchases and as long as they are valid manufacturer's coupons. Browse Coupons to select and print coupons
to use on your next trip to Walgreens.
A: Yes. Drugstore.com, Beauty.com, and VisionDirect.com are all part of the Walgreens family of sites. However, you will need a separate
account to shop these sites. For shopping assistance on any of Walgreens partner sites, visit
that site's Help section.
A: Follow Product Suggestion to enter your idea(s) and your
contact information. When you're done, click Submit at the bottom of the
In-Store OrderingQ: What is In-Store Ordering?
A: In-Store Ordering is another
convenient shopping option. Our associates will order products for you from Walgreens.com in
the store and you can choose whether you want your order shipped to your selected Walgreens
store or to your home (exclusions apply). Once your order is submitted, you will be issued an
Order Request Form. To pay for your order, bring your Order Request Form to any
register. Your order will start processing as soon as you pay for it. If you provided your
email address, you will be contacted by email when your order is shipped/ready for
NOTE: Your order is not complete unless paid for in a Walgreens store before midnight the day the order is placed. This order request will be valid for payment until 12:00 A.M. the same day of your order.
A: Yes you can, but they are
shipped separately. If you want your order to ship via expedited or overnight service, you will
be charged the product, contact lens and prescription shipping rates separately. Processing and
shipping times for mixed orders will vary.
A: Contact lens orders are only
available by mail order. They are shipped separately, with separate shipping fees. In-store
ordering is not available for prescriptions.
A: You can check your order
status by contacting Customer Service toll-free, at 1-877-250-5823 or contacting the store that
handled your purchase.
A: Walgreens stores accept
cash, check, gift card, debit card, Visa, MasterCard, Discover Network or American
A: Please contact Customer
Service toll-free, at 1-877-250-5823.
A: Present your register
receipt (not the Order Request Form) or the receipt that arrived with your order.
Refunds without the product and receipt will be given on the day of purchase only. After that
date, you must present the product(s) along with the receipt or register receipt.
A: Present your register
receipt (not the Order Request Form) on the day of purchase only at any Walgreens
location. After that time, the order cannot be cancelled, but can be returned to any
Specials & SalesQ: Where can I find the Weekly Ad?
A: Click the Weekly Ad link located near
the upper right hand corner of every Walgreens.com page. If you have previously registered your
ZIP code, we will show the weekly ad for the store nearest that location. If not, we'll show
you the Weekly Ad for the closest Walgreens that matches your computer's IP address. You can
always change your store location by clicking on Change Store.
A: You can sign up for the Weekly
Ad Sneak Peek email so you won't forget to check out the latest values. Regularly scheduled
weekly promotions go live each Sunday, but you can view the Weekly Ad Sneak Peek each Thursday
at noon before the live date.
A: If you're trying to view the
Weekly Ad and are arriving at a blank page or a page with an error, check to see that you have
Flash enabled on your computer.
Secondly, make sure you're looking for the Weekly Ad and not the Sneak Peek. The Sneak Peek content is available from noon on the Thursday before the ad is released. Sneak Peek content is not available after the ad goes live on Sunday.
The Walgreens team has identified occasional blocks with the Chrome browser; if you're using Chrome and cannot view the weekly ad, try a different browser.
A: The Weekly Ad and Sneak Peek
automatically detect your area based on your IP address. Depending on your internet service
provider, this may be different than your actual location. To display your Weekly Ad or Sneak
Peek, click the Change Store link.
NOTE: If cookies are enabled on your browser, the site will remember your zip code the next time you visit. If you have cookies blocked, you'll have to manually enter your zip code each time you visit the Weekly Ad.
A: Online prices are exclusive
to online and may vary from prices at your local Walgreens. To view our Online
Promotions, select the Shop tab at the top of any page. On the left navigation
column, scroll down to Save in bright green. Under that title, select Online
Promotions to go to the Online Promotions page. Click on each individual promotion
A: Online prices are subject to
change. Please note quantities may be limited.
A: Rain checks are good for
in-store purchases only and are valid for 60 days. In some instances, a store employee
may authorize the substitution of a similar product of the same brand at the advertised price.
For further details, browse Terms
and Conditions of Use.
A: Yes. If you are a registered
Walgreens pharmacy customer, first Sign In. If you have not registered
with Walgreens.com, Register and sign in. Then,
Cards to go to the Walgreens Card page. On the left navigation column under
Walgreens Card in bright blue, click on Check Balance and Account Activity. Next
you will see the Check Balance and Account Activity page. Enter the 19-digit card number
(found on the front of your card) and the four-digit PIN number (found on the back of your
card) and click Search. You will be taken to the Walgreens Card Balance Summary
page. To add your card to your online account, click Register Card, found below and to
the left of your birth date.
A: An online clearance is an
opportunity to purchase deeply discounted products that are being discontinued for a variety of
reasons. Select the Shop tab at the top of any page. On the left navigation column,
scroll down to Save in bright green. Under that title, select Clearance to go to
the Clearance page. At the top of the Clearance page, there is a drop down menu
where you can sort products by Top Sellers, Price, Product Name, Most Reviewed or
Highest Rated. Here you can also add products to Your Shopping Cart or Your
NOTE: Online specials are only available for a limited time.
A: Web exclusive products are
only available for purchase at Walgreens.com and are not carried in our stores. While you are
shopping, look for the Web Exclusive Product designation. There are three ways to order
Walgreens.com products, including web exclusives: 1) at Walgreens.com, 2)
call Customer Service toll-free, at 1-877-250-5823 or 3) ask a store associate to order
the product for you.
Gift CardsQ: What types of Walgreens cards are available?
A: Follow Walgreens Gift Cards for Gift
Card information. Walgreens Gift Cards can be redeemed in-store only. You may have also
received a Walgreens Card for store credit for returned items. These can be redeemed
in-store only. Walgreens Photo gift cards are available in stores only, but can be used both
in-store and for online photo purchases.
A: There are a few ways to
check your balance:
- If you have a red Walgreens
Gift Card with a 16-digit card number, please call the number on the back of the card and
request your account balance.
- If you received a store credit and have a have a Walgreens Card with a 19-digit number, follow Check Balance and Account Activity. Enter your 19-digit card number and 4-digit PIN (on the back of the card) in the spaces provided and click Search.
- If you have a Walgreens Photo Card with a 19-digit card number, follow Check Balance and Account Activity. Enter your 19-digit card number and 4-digit PIN (on the back of the card) in the spaces provided and click Search to check your balance or view your account activity.
A: If you received a store
credit and have a have a W Card with a 19-digit number, follow Check
Balance and Account Activity. Enter the 19-digit card number (found on the front of your
card) and the four-digit PIN number (found on the back of your card) and click Search.
You will be taken to the Walgreens Card Balance Summary page where you can view your
A: Yes, you can purchase
Walgreens Gift Cards online in select denominations. Walgreens Gift Cards in other amounts or
Walgreens Photo Gift Cards can be purchased at your local Walgreens store. Walgreens Photo Gift
Cards are not available for purchase online. Follow Walgreens Cards for more
information. For corporate gift card purchases totaling $500 or more, see Corporate Cards.
A: You can use a Walgreens
Photo Gift Card online for photo purchases. However, at this time, you cannot use Walgreens
Gift Cards or Walgreens Cards for online purchases. Your Walgreens Gift Card or Walgreens Card
is accepted at any Walgreens store nationwide.
A: As of September 1, 2005,
Walgreens does not apply dormancy fees or expirations to Walgreens Gift Cards or Walgreens
Cards. If your card was purchased or loaded prior to September 1, 2005, it is possible that a
non-use service fee of $2 per month was applied to the initial remaining balance on the
A: Please see the back of your
gift card for specific program details.
NOTE: In-store refund cards cannot be used as gift cards. Please see the back of your card for restrictions.
Payment MethodsQ: Do you accept payment other than credit card?
A: You can pay for
Walgreens.com orders with a debit card, Visa, MasterCard, Discover Network or American Express.
You can also pay with PayPal and Bill Me Later. Walgreens stores accept cash, check,
gift card, debit card, Visa, MasterCard, Discover Network, or American Express.
You choose prescription pickup at your neighborhood Walgreens
Pay at the store.
You ordered store products (shipping only)
You are shipping both your store order and your prescription order.
You are shipping your store order and picking up your prescriptions at your neighborhood Walgreens.
Pay for your store order on the web site and pay for your prescriptions at the store.
Orders shipped to you.
Pay with American Express, Visa, MasterCard and Discover Cards as well as PayPal and Bill Me Later. We are currently unable to accept gift cards for payment of online orders.
A: Food stamps are accepted at
select Walgreens stores. Please contact your store for program details.
PayPalQ: What is PayPal?
A: PayPal is a secure way to
send and receive money online with or without entering a credit card number. You can find
complete information at PayPal.com.
A: No, there's no need to
register again. When you check out, choose Pay with your PayPal account on the Payment page.
You'll be taken to the PayPal login page. Log in as usual, and then you'll be returned to
Walgreens.com to finish checking out. For online photo orders, PayPal can only be used with the
mail delivery option. Select the shipping option (instead of in-store pickup) and click on the
PayPal button at checkout.
A: Sorry, no. We accept PayPal
payments only for product and W Photo orders. For W Photo purchases, PayPal can only
be used for orders that you choose to have mailed to you. It cannot be used toward photo orders
that you schedule for in-store pickup.
A: Sorry, no. PayPal is only
available for online purchases.
A: It depends. For online store
orders, you may choose to have your refund applied to the credit card associated with your
PayPal account, in cash, or on a Walgreens Gift Card. If you do not have a receipt, your credit
will be applied to a WCard. See Returns for more information. For
online photo refunds, please call Customer Service toll-free, at 1-866-264-2910, 24 hours a
day, 7 days a week.
Bill Me LaterQ: What is Bill Me Later?
A: Bill Me Later is a quick,
easy, secure way to shop without using your credit card at hundreds of web sites.
A: Sorry, no. We accept Bill Me
Later only for products and contact lenses. Contact lens purchases must be a separate
A: Sorry, no. Bill Me Later is
only available for online purchases.
A: Yes. If you have your
receipt, you can return your product at any Walgreens store for a cash refund. If you do not
have your receipt, an in-store credit will be issued to you on a Walgreens Gift
Tax & Tax ExemptQ: Why must I pay tax on an online order?
A: Sales taxes will be charged
at the applicable rate based on the ship-to address, except for orders shipped to Illinois. For
orders shipped to Illinois, internet sales tax is charged based on the point of order
acceptance, by law. The Walgreens.com point of acceptance is Mount Prospect, IL. The tax amount
will appear on the order confirmation page.
A: We're sorry, but we cannot
process tax exempt transactions online. If you are eligible for tax exempt purchases, please
visit your local Walgreens.
CheckoutQ: How do I checkout?
A: Once everything is in your
Shopping Cart, select the bright blue Proceed to Checkout button at either the
bottom or top of the right navigation column to begin the checkout process.
1. Complete the Shipping
information page and click Continue checkout.
2. Complete the Payment information and click Continue checkout.
3. Review your order summary on the Review Order page. If everything is correct, click the blue Submit Order button at the bottom of the page.
Once your order goes through,
you will see your Order Confirmation. You can print your receipt by clicking the blue
Print Receipt button. Also, a copy of your receipt will be emailed to you.
A: To redeem a coupon code for
a special offer or discount, it must be entered at the time of checkout. On the Checkout
page, enter the coupon code in the Have a special promotion or coupon code? box at the
bottom of the left navigation column of your Shopping Cart page. Make sure to check the
Apply link (in bright blue) next to the box before you select the Proceed to
Checkout button in bright blue, near the bottom of the right navigation column. The
discounted product price will be displayed at checkout and in your Order
Summary below Promotions applied to your order. From time to time, you may
receive a credit to your Photo Center account. If you do, we will automatically place it
in your Photo Cart for you.
A: The reason for the credit
card error is a credit authorization failure by your financial institution. This may be due to
one of the following reasons: Insufficient funds, credit card expiration or the billing address
you provided does not match the company (i.e. Visa or Master Card) files. Please contact your
bank for further assistance.
A: Most likely the reason the
products are not showing up is because you only placed one applicable product in your cart. In
order to get buy one, get one FREE products, you need to place two of the applicable
products in your cart.
FSA Eligible ProductsQ: What over-the-counter products are eligible for my flexible spending dollars?
A: Over-the-counter products
used to treat symptoms of injury or illness are eligible for flexible spending reimbursement,
according to the IRS. Some examples of FSA products: cold and allergy remedies, first aid kits
and pain remedies.
View FSA categories
A: Yes. Sign in to access a printable record of your Walgreens
A: Many are eligible, yes. When
you purchase products likely to be eligible for flexible spending reimbursement, they are
marked with an F on your Walgreens receipt.
NOTE: Program rules and eligibility may vary; only your account administrator can tell you which products are eligible.
Printable CouponsQ: What guidelines does Walgreens have for coupon usage?
A: As a customer-focused
retailer, Walgreens encourages the use of coupons by our customers in our retail stores, in
accordance with our Coupon Policy
Guidelines. These guidelines include information from Sale Items, Multiple Coupons, Buy
One, Get One Free Coupons, Internet/Print at Home Coupons, Earning Register
RewardsTM, and Redeeming Register RewardsTM.
A: At this time, manufacturer's
coupons and coupons cut out of a Walgreens Weekly Ad must be redeemed in-store. They are not
eligible for online purchases.
A: Yes, but only for in-store
purchases. To print store coupons, click on Printable Coupons in the footer of the
Home Page. This will take you to a page where you can view or print store coupons. You
can also click on the Store Coupon symbol that appears on a product page when a coupon
is available for that product. Print and redeem them at your nearby Walgreens
A: It depends. If the coupon
codes you're applying are for different products (e.g. one code for 15% off fragrances and one
code for $20 off contact lenses), then the shopping cart will accept multiple coupon
codes. However, if the coupon codes are for the same product (e.g. one code for $20 off
contacts and one code for 15% off contacts) and/or stacked on top of a site-wide promo (e.g.
one code for 15% off Walgreens brand vitamins and one code for $10 off a $50 purchase), the
shopping cart will not accept multiple coupon codes.
A: Yes, you can, but only if
you pick up your order in-store. Curbside pickup orders are not eligible. See Help: Store Pickup for more
Watch a video on how Paperless Coupons work, or see FAQs below.
A: Walgreens Paperless Coupons
are electronic coupons that you can clip directly to your Balance Rewards account. You can save
offers directly to your Balance Rewards card from your mobile phone using the Walgreens app or
at walgreens.com/coupons from your computer. These digital coupons are
automatically applied in-store, at checkout, when you use your Balance Rewards card, enter your
phone number, or have the sales associate scan your phone through the Walgreens mobile
A: Yes, you must have a Balance
Rewards account in order to use Paperless Coupons. If you do not have a Balance Rewards
account, go here to sign up.
A: Once you are logged into
your Walgreens.com account with Balance Rewards, please visit Walgreens offers page at walgreens.com/coupons. Here, you will find several coupon offers for you to
browse through. Simply click on the Clip button to add a particular offer to your
A: On the Paperless Coupons homepage, you can view a list of all the coupons that are
currently on your Balance Rewards card by clicking on the clipped coupons button in the
blue box near the top right of the page. You can also see coupons soon to expire and
redeemed coupons by clicking on the corresponding buttons.
A: Click on clipped
coupons. This will give you a list of the active coupons that you have clipped. You can
remove a coupon from your account by clicking the unclip button at the lower right
corner of the product description. Once a coupon is unclipped, it can no longer be clipped,
so unclip with caution. Coupons that have been added to your Balance Rewards account will
be automatically applied at the cash register and removed from the account.
Expired coupons that were clipped to your account will be removed from your account when the expiration date passes. The expiration date will be shown at the top of the product description. Coupons expire at 11:59 P.M. in the time zone of the store where they are redeemed.
A: Yes, you will see a warning
message at the top of the Paperless Coupons homepage when you are approaching the clipped
A: Please ensure you have read
the offer purchase requirements carefully to ensure the brand, quantity, size, and price match
with the item you are trying to purchase. If everything matches and you are still having
trouble redeeming the coupon, please contact Walgreens.com Customer Service at 1-877-250-5823
with the product description and UPC product barcode number.
A: Each coupon is allowed to be
redeemed once. Once it is redeemed, the coupon will be removed from your clipped coupons
list and move into the redeemed coupons section.
A: To clip coupons via the
Walgreens mobile app:
1. Select the Weekly Ad
& Coupons icon from the home screen of the Walgreens app.
2. Select Start Clipping from the Weekly Ad & Coupon page.
3. Available coupons will display on the next screen. Click Clip under the offer to add it to your Balance Rewards account. You may also click on the offer to display coupon details and then clip the offer from the next screen.
A: No. Paperless Coupons cannot
be used on web pickup orders at this time.
A: No. Paperless Coupons cannot
be used on ship to you orders at this time.
Terms to Know: Shop
no longer available.
Limited Offer: Product or price available for a limited time.
New: Product new to Walgreens.com.
Out-of-Stock: Product temporarily unavailable.
Pre-Order: Product can be reserved before it's available for purchase.
Sale or On Sale: Temporary price reduction.
Store Coupon: Product qualifies for a coupon to print and redeem at a Walgreens store.