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Shopping Assistance
Q: How do I shop Walgreens.com?
A: Use the toolbar at the top of every Walgreens.com page to select and browse a product
category. For prescription orders, click on the Pharmacy & Health tab at the top of any
page under the Walgreens logo.
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Q: What is the fastest way to find what I need?
A: Click on the Search box on the Home Page and type in a keyword.
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Q: How can I search Walgreens.com?
A: In the search box at the top of Walgreens.com, type a keyword and click Search. If
you're looking for a specific item, you can also type the Item Number, WIC (product code), SKU
or UPC (leaving the last digit off) into the search box.
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Q: I used the Search feature, but I still can't find what I need. Can you help me find
it?
A: After you have tried the suggested key words, try these options: 1) Try something
less specific, instead of deodorant soap, try soap. 2) Try a synonym for the product.
For example, instead of enteric aspirin, try low-dose aspirin. 3) Try a different
category. For example, cotton balls may not only be in the beauty area, they may also be in the
first aid area.
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Back to top
Q: Are product prices online the same as prices in my Walgreens store?
A: Online prices are exclusive to Walgreens.com online and may vary from prices at your local
Walgreens. If your Walgreens store offers Web Pickup, in-store
prices and inventory will display.
Online promotions are also exclusive to online orders unless specifically noted otherwise. See
Shop Help - Specials & Sales for more information.
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Q: What is the difference between a Shopping Cart and a Shopping List?
A: Shopping List
Your Shopping List saves products you would like to order later. You must be registered and
signed in to use your Shopping List. To add a product to your Shopping List, click the gray
Add to Shopping List button below the item price and quantity. A popup confirmation will
display where you can Keep Shopping or View Your List. You can also click the red
X to continue shopping.
If you'd like to buy a product from your Shopping List, click the blue Add to Cart button next to its individual listing. To select multiple items from your Shopping List to add to your cart, click the checkbox next to each item you'd like to add and click the blue Add Selected to Cart button at the top of your list. To remove a product from your list, click the blue Remove From List link next to that product.
You can view your Shopping List at any time by selecting Shopping List at the top of any page.
Shopping Lists can also be used for Walgreens Web Pickup - your Shopping List remains the same even as you switch between Walgreens.com and Walgreens Web Pickup.
Shopping Cart
Your Shopping Cart holds your selections until you check out. To choose a new product,
click the blue Add to Cart button below the item price and quantity. To remove a product
from your cart, click the blue Remove link next to that product on the right navigation
column. To change the quantity, enter the new number in the Qty field and click
Update. You can view the contents of your cart at any time by selecting the Cart
icon at the top of any page.
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Q: How long will my Shopping Cart hold my selected products?
A: Your Shopping Cart will hold your products for 30 days.
NOTE: Please remove out of stock products from your Shopping Cart before you check
out.
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Q: Can I check my store's inventory for products?
A: Yes. Once you have selected a product, look for Availability under the product
description. Below, you will see Availability: Online or In-Store. Click on
Find In-Store to enter your selected store's zip code. On the next screen, you will be
prompted to enter a zip code to find the product availability at a Walgreens store near you.
From there, you will be able to see if your products are available at your selected store and
nearby stores. The results will read: In-Stock or Not Available Here. Actual
inventories many vary. Results are based on availability at the time of inquiry.
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Q: Will Walgreens accept manufacturer's coupons printed from the Internet?
A: Sure, but only for in-store purchases and as long as they are valid manufacturer's
coupons. Browse Coupons to select
and print coupons to use on your next trip to Walgreens.
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Q: Can I pick up online orders at my Walgreens store?
A: Walgreens Web Pickup allows you to
place an order online and pick it up in your local Walgreens store in as little as one hour.
Follow Web Pickup to check if it is available in
your area and to learn how it works.
Product orders placed on Walgreens.com (not Web Pickup) cannot be picked up in store. However, if you see a product online and the store does not carry that product, a Walgreens store associate can order that product for you and have it shipped to the store for FREE or have it sent to your home. Shipping charges may apply for home shipping.
Pharmacy orders: During the checkout process, you can select your preference on the Pick Up or Ship Your Prescriptions page. If you have previously selected your preferred store, Select Pick Up At Your Preferred Pharmacy and use the drop down menus to select your preferred date and time for pickup. If you are a new customer or have not previously selected your preferred store, click the blue Select a Store button. Click Continue to proceed with your prescription order.
We recommend at least 2 hours advance notice to fill prescriptions. Additional time might be needed if the pharmacist needs to contact your physician or transferring pharmacy. In-store pickup is not available for contact lens orders.
W Photo® orders: Prints or photo cards can be picked up at your local
store, however, most photo gifts must be shipped. For more information on selecting the
in-store pickup option for Photo Center orders, follow Photo Help.
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Q: Does Walgreens have any partner or affiliate sites?
A: Yes. Drugstore.com, Beauty.com, and VisionDirect.com are all part of the Walgreens family of sites. However, you will need a separate
account to shop these sites. For shopping assistance on any of Walgreens partner sites, visit
that site's Help section.
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Q: How can I submit a product suggestion?
A: Follow Product Suggestion to enter your
idea(s) and your contact information. When you're done, click Submit at the bottom of
the page.
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In-Store Ordering
Q: What is In-Store Ordering?A: In-Store Ordering is another convenient shopping option. Our associates will order products for you from Walgreens.com in the store and you can choose whether you want your order shipped to your selected Walgreens store or to your home (exclusions apply). Once your order is submitted, you will be issued an Order Request Form. To pay for your order, bring your Order Request Form to any register. Your order will start processing as soon as you pay for it. If you provided your email address, you will be contacted by email when your order is shipped/ready for pickup.
NOTE: Your order is not complete unless paid for in a Walgreens store before midnight the day the order is placed. This order request will be valid for payment until 12:00 A.M. the same day of your order.
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Q: Can I combine my product order with my contact lens order?
A: Yes you can, but they are shipped separately. If you want your order to ship via
expedited or overnight service, you will be charged the product, contact lens and prescription
shipping rates separately. Processing and shipping times for mixed orders will vary.
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Q: How do you handle in-store contact lens or prescription orders?
A: Contact lens orders are only available by mail order. They are shipped separately, with
separate shipping fees. In-store ordering is not available for prescriptions.
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Q: How will I know if my in-store order has been delivered?
A: You can check your order status by contacting Customer Service toll-free, at
1-877-250-5823 or contacting the store that handled your purchase.
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Q: What are the payment options for in-store ordering?
A: Walgreens stores accept cash, check, gift card, debit card, Visa, MasterCard, Discover
Network or American Express.
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Q: How do I check my in-store order status?
A: Please contact Customer Service toll-free, at 1-877-250-5823.
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Q: How do I return my in-store order?
A: Present your register receipt (not the Order Request Form) or the receipt that
arrived with your order. Refunds without the product and receipt will be given on the day of
purchase only. After that date, you must present the product(s) along with the receipt or
register receipt.
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Q: How do I cancel my in-store order?
A: Present your register receipt (not the Order Request Form) on the day of purchase
only at any Walgreens location. After that time, the order cannot be cancelled, but can be
returned to any Walgreens.
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Specials & Sales
Q: Where can I find the Weekly Ad?
A: Click the Weekly Ad
link located near the upper right hand corner of every Walgreens.com page. If you have
previously registered your ZIP code, we will show the weekly ad for the store nearest that
location. If not, we'll show you the Weekly Ad for the closest Walgreens that matches your
computer's IP address. You can always change your store location by clicking on Change
Store.
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Q: How can I preview or get a sneak peek of the Weekly Ad?
A: You can sign up for the Weekly
Ad Sneak Peek email so you won't forget to check out the latest values. Regularly scheduled
weekly promotions go live each Sunday, but you can view the Weekly Ad Sneak Peek each Thursday
at noon before the live date.
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Q: What if I can't see the Weekly Ad?
A: If you're trying to view the Weekly Ad and are arriving at a blank page or a page with
an error, check to see that you have Flash enabled on your computer.
Secondly, make sure you're looking for the Weekly Ad and not the Sneak
Peek. The Sneak Peek content is available from noon on the Thursday before the ad is released.
Sneak Peek content is not available after the ad goes live on Sunday.
The Walgreens team has identified occasional blocks with the Chrome browser; if you're using
Chrome and cannot view the weekly ad, try a different browser.
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Q: Why am I seeing a different zip code's Weekly Ad?
A: The Weekly Ad and Sneak Peek automatically detect your area based on your IP address.
Depending on your internet service provider, this may be different than your actual location.
To display your Weekly Ad or Sneak Peek, click the Change Store link.
NOTE: If cookies are enabled on your browser, the site will remember your zip code the next
time you visit. If you have cookies blocked, you'll have to manually enter your zip code each
time you visit the Weekly Ad.
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Q: Do online prices match Weekly Ad and store prices?
A: Online prices are exclusive to online and may vary from prices at your local Walgreens.
To view our Online Promotions, select the Shop tab at the top of any page. On the
left navigation column, scroll down to Save in bright green. Under that title, select
Online Promotions to go to the Online Promotions page. Click on each individual
promotion for details.
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Q: Why is the sale price different today from yesterday?
A: Online prices are subject to change. Please note quantities may be limited.
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Q: If a product is out-of-stock, can I get a rain check? How long is it valid?
A: Rain checks are good for in-store purchases only and are valid for 30 days. In
some instances, a store employee may authorize the substitution of a similar product of the
same brand at the advertised price. For further details, browse Terms and Conditions of Use.
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Q: I am trying to add a receipt to my WCard. Can I add my WCard number to my account?
A: Yes. If you are a registered Walgreens pharmacy customer, first Sign In. If you have not registered with Walgreens.com, Register and sign in. Then, follow Walgreens
Cards to go to the Walgreens Card page. On the left navigation column under
Walgreens Card in bright blue, click on Check Balance and Account Activity. Next
you will see the Check Balance and Account Activity page. Enter the 19-digit card number
(found on the front of your card) and the four-digit PIN number (found on the back of your
card) and click Search. You will be taken to the Walgreens Card Balance Summary
page. To add your card to your online account, click Register Card, found below and to
the left of your birth date.
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Q: What is an online clearance?
A: An online clearance is an opportunity to purchase deeply discounted products that are
being discontinued for a variety of reasons. Select the Shop tab at the top of any page.
On the left navigation column, scroll down to Save in bright green. Under that title,
select Clearance to go to the Clearance page. At the top of the Clearance
page, there is a drop down menu where you can sort products by Top Sellers, Price, Product
Name, Most Reviewed or Highest Rated. Here you can also add products to Your
Shopping Cart or Your Shopping List.
NOTE: Online specials are only available for a limited time.
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Q: What is a web exclusive product?
A: Web exclusive products are only available for purchase at Walgreens.com and are not
carried in our stores. While you are shopping, look for the Web Exclusive Product designation.
There are three ways to order Walgreens.com products, including web exclusives:
1) at Walgreens.com, 2) call Customer Service toll-free, at 1-877-250-5823 or
3) ask a store associate to order the product for you.
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Gift Cards
Q: What types of Walgreens cards are available?
A:
- Follow Walgreens Gift Cards for Gift Card information. Walgreens Gift Cards can be redeemed in-store only.
- You may have also received a Walgreens Card for store credit for returned items. These can be redeemed in-store only.
- Walgreens Photo gift cards are available in stores only, but can be used both in-store and
for online photo purchases.
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Q: How can I check the balance on my Walgreens Gift Card, Walgreens Card, or Walgreens
Photo Card?
A:
- If you have a red Walgreens Gift Card with a 16-digit card number, please call the number on the back of the card and request your account balance.
- If you received a store credit and have a have a Walgreens Card with a 19-digit number, follow Check Balance and Account Activity. Enter your 19-digit card number and 4-digit PIN (on the back of the card) in the spaces provided and click Search.
- If you have a Walgreens Photo Card with a 19-digit card number, follow Check
Balance and Account Activity. Enter your 19-digit card number and 4-digit PIN (on the back
of the card) in the spaces provided and click Search to check your balance or view your
account activity.
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Q: How can I check the balance on my refund card?
A: If you received a store credit and have a have a W Card with a 19-digit number, follow
Check
Balance and Account Activity. Enter the 19-digit card number (found on the front of your
card) and the four-digit PIN number (found on the back of your card) and click Search.
You will be taken to the Walgreens Card Balance Summary page where you can view your
balance.
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Q: Can I buy Walgreens Gift Cards online?
A: Yes, you can purchase Walgreens Gift Cards online in select denominations. Walgreens
Gift Cards in other amounts or Walgreens Photo Gift Cards can be purchased at your local
Walgreens store. Walgreens Photo Gift Cards are not available for purchase online. Follow Walgreens Cards for more
information. For corporate gift card purchases totaling $500 or more, see Corporate Cards.
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Q: Can I redeem a Gift Card online?
A: You can use a Walgreens Photo Gift Card online for photo purchases. However, at this
time, you cannot use Walgreens Gift Cards or Walgreens Cards for online purchases. Your
Walgreens Gift Card or Walgreens Card is accepted at any Walgreens store nationwide.
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Q: Do Gift Cards expire or have dormancy fees?
A: As of September 1, 2005, Walgreens does not apply dormancy fees or expirations to
Walgreens Gift Cards or Walgreens Cards. If your card was purchased or loaded prior to
September 1, 2005, it is possible that a non-use service fee of $2 per month was applied to the
initial remaining balance on the card.
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Q: What are your policies and restrictions regarding gift cards?
A: Please see the back of your gift card for specific program details.
NOTE: In-store refund cards cannot be used as gift cards. Please see the
back of your card for restrictions.
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Payment Methods
Q: Do you accept payment other than credit card?
A: You can pay for Walgreens.com orders with a debit card, Visa, MasterCard, Discover
Network or American Express. You can also pay with PayPal or Bill Me Later®.
Walgreens stores accept cash, check, gift card, debit card, Visa, MasterCard, Discover
Network, or American Express.
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Q: What are your accepted payment options?
If:
Then:
|
You choose prescription pickup at your neighborhood Walgreens |
Pay at the store. |
|
You ordered store products (shipping only) |
Pay online. |
|
You are shipping both your store order and your prescription order. |
Pay online. |
|
You are shipping your store order and picking up your prescriptions at your neighborhood Walgreens. |
Pay for your store order on the web site and pay for your prescriptions at the store. |
|
Orders shipped to you. |
Pay with American Express, Visa, MasterCard and Discover Cards as well as Bill Me Later? and PayPal for payment. We are currently unable to accept gift cards for payment of online orders. |
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Q: Does Walgreens accept food stamps?
A: Food stamps are accepted at select Walgreens stores. Please contact your store for
program details.
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PayPal
Q: What is PayPal?
A: PayPal is a secure way to send and receive money online with or without entering a
credit card number. You can find complete information at PayPal.com.
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Q: If I already have a PayPal account, do I have to sign up again to use it at
Walgreens.com?
A: No, there's no need to register again. When you check out, choose Pay with your PayPal
account on the Payment page. You'll be taken to the PayPal login page. Log in as usual, and
then you'll be returned to Walgreens.com to finish checking out. For online photo orders,
PayPal can only be used with the mail delivery option. Select the shipping option (instead of
in-store pickup) and click on the PayPal button at checkout.
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Q: Can I use PayPal for all orders on Walgreens.com?
A: Sorry, no. We accept PayPal payments only for product and W Photo?
orders. For W Photo? purchases, PayPal can only be used for orders that you
choose to have mailed to you. It cannot be used toward photo orders that you schedule for
in-store pickup.
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Q: Can I use PayPal at my local Walgreens store?
A: Sorry, no. PayPal is only available for online purchases.
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Q: If I have paid for a Walgreens purchase online with PayPal and need to return the
product, can I get a refund at my local Walgreens?
A: It depends. For online store orders, you may choose to have your refund applied to the
credit card associated with your PayPal account, in cash, or on a Walgreens Gift Card. If you
do not have a receipt, your credit will be applied to a WCard. See Returns for more information. For
online photo refunds, please call Customer Service toll-free, at 1-866-264-2910, 24 hours a
day, 7 days a week.
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Bill Me Later®
Q: What is Bill Me Later®?
A: Bill Me Later® is the quick, easy, secure way to shop without using your
credit card at hundreds of great websites. You can find complete information at billmelater.com.
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Q: Can I use Bill Me Later® for all orders on Walgreens.com?
A: Sorry, no. We accept Bill Me Later® only for products and contact lenses.
Contact lens purchases must be a separate order.
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Q: Can I use Bill Me Later® at my local Walgreens store?
A: Sorry, no. Bill Me Later® is only available for online purchases.
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Q: Can I return a Bill Me Later® purchase at my local Walgreens?
A: Yes. If you have your receipt, you can return your product at any Walgreens store for a
cash refund. If you do not have your receipt, an in-store credit will be issued to you on a
Walgreens Gift Card.
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Tax & Tax Exempt
Q: Why must I pay tax on an online order?
A: Sales taxes will be charged at the applicable rate based on the ship-to address, except
for orders shipped to Illinois. For orders shipped to Illinois, internet sales tax is charged
based on the point of order acceptance, by law. The Walgreens.com point of acceptance is Mount
Prospect, IL.
The tax amount will appear on the order confirmation page.
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Q: Do you process tax exempt orders?
A: We're sorry, but we cannot process tax exempt transactions online. If you are eligible
for tax exempt purchases, please visit your local Walgreens.
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Checkout
Q: How do I checkout?A: Once everything is in your Shopping Cart, select the bright blue Proceed to Checkout button at either the bottom or top of the right navigation column to begin the checkout process.
1. Complete the Shipping information page and click Continue checkout.
2. Complete the Payment information and click Continue checkout.
3. Review your order summary on the Review Order page. If everything is correct, click the blue Submit Order button at the bottom of the page.
Once your order goes through, you will see your Order Confirmation. You can print your receipt by clicking the blue Print Receipt button. Also, a copy of your receipt will be emailed to you.
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Q: How can I redeem credits or coupon codes?
A: To redeem a coupon code for a special offer or discount, it must be entered at the time
of checkout. On the Checkout page, enter the coupon code in the Have a special
promotion or coupon code? box at the bottom of the left navigation column of your
Shopping Cart page. Make sure to check the Apply link (in bright blue) next to
the box before you select the Proceed to Checkout button in bright blue, near the bottom
of the right navigation column. The discounted product price will be displayed at checkout and
in your Order Summary below Promotions applied to your order. From time to
time, you may receive a credit to your Photo Center account. If you do, we will
automatically place it in your Photo Cart for you.
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Q: Why did I receive a credit card error message during my checkout?
A: The reason for the credit card error is a credit authorization failure by your financial
institution. This may be due to one of the following reasons: Insufficient funds, credit card
expiration or the billing address you provided does not match the company (i.e. Visa or Master
Card) files. Please contact your bank for further assistance.
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Q: My buy one, get one FREE products are not showing up at checkout. Why?
A: Most likely the reason the products are not showing up is because you only placed one
applicable product in your cart. In order to get buy one, get one FREE products, you
need to place two of the applicable products in your cart.
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FSA Eligible Products
Q: What over-the-counter products are eligible for my flexible spending dollars?
A: Over-the-counter products used to treat symptoms of injury or illness are eligible for
flexible spending reimbursement, according to the IRS. Some examples of FSA products: cold and
allergy remedies, first aid kits and pain remedies. View FSA
categories
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Q: Are prescription medications eligible for flexible spending dollars?
A: Yes. Sign in to access a printable record of
your Walgreens prescriptions.
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Q: Are my local store purchases eligible for FSA reimbursement?
A: Many are eligible, yes. When you purchase products likely to be eligible for flexible
spending reimbursement, they are marked with an F on your Walgreens receipt.
> Shop FSA
NOTE: Program rules and eligibility may vary; only your account administrator can tell you
which products are eligible.
Coupon Policy
Q: What guidelines does Walgreens have for coupon usage?
A: As a customer-focused retailer, Walgreens encourages the use of coupons by our customers
in our retail stores, in accordance with our Coupon Policy
Guidelines. These guidelines include information from Sale Items, Multiple Coupons, Buy
One, Get One Free Coupons, Internet/Print at Home Coupons, Earning Register
RewardsTM, and Redeeming Register RewardsTM.
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Q: Can I use manufacturer's coupons for online purchases?
A: At this time, manufacturer's coupons and coupons cut out of a Walgreens Weekly Ad must be
redeemed in-store. They are not eligible for online purchases.
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Q: Can I use the coupons from the online Weekly Ad?
A: Yes, but only for in-store purchases. To print store coupons, click on
Store Coupons in the footer of the Home Page. This will take you to a page
where you can view or print store coupons. You can also click on the Store Coupon symbol
that appears on a product page when a coupon is available for that product. Print and redeem
them at your nearby Walgreens store.
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Q: Can I use multiple coupon codes in one order?
A: It depends. If the coupon codes you're applying are for different products (e.g. one code
for 15% off fragrances and one code for $20 off contact lenses), then the shopping cart
will accept multiple coupon codes. However, if the coupon codes are for the same product
(e.g. one code for $20 off contacts and one code for 15% off contacts) and/or stacked on top of
a site-wide promo (e.g. one code for 15% off Walgreens brand vitamins and one code for $10 off
a $50 purchase), the shopping cart will not accept multiple coupon codes.
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Q: Can I use coupons for a Web Pickup order?
A: Yes, you can, but only if you pick up your order in-store. Curbside pickup orders are not
eligible. See Help: Web
Pickup for more information.
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Terms to Know: Shop
Discontinued: Product no longer available.
Limited Offer: Product or price available for a limited time.
New: Product new to Walgreens.com.
Out-of-Stock: Product temporarily unavailable.
Pre-Order: Product can be reserved before it's available for purchase.
Sale or On Sale: Temporary price reduction.
Store Coupon: Product qualifies for a coupon to print and redeem at a Walgreens
store.
