Shop
Shopping Assistance
Q: How do I shop Walgreens.com?
A: Follow Shop or click on the Shop
tab at the top of any page to view savings on basic products, contact lenses and web exclusive
products. For prescription orders, click on the Pharmacy tab at the top of any page
under the Walgreens logo.
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Q: What is the fastest way to find what I need?
A: Click on the Search box on the Home Page and type in a keyword.
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Q: How can I search Walgreens.com?
A: In the search box at the top of Walgreens.com, type a keyword and click Search. If
you're looking for a specific item, you can also type the Item Number, WIC (product code), SKU
or UPC (leaving the last digit off) into the search box.
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Q: I used the Search feature, but I still can't find what I need. Can you help me find
it?
A: After you have tried the suggested key words, try these options: 1) Try something
less specific, instead of deodorant soap, try soap. 2) Try a synonym for the product.
For example, instead of enteric aspirin, try low-dose aspirin. Or, 3) Try a different
category. For example, cotton balls may not only be in the beauty area, they may also be in the
first aid area.
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Back to top
Q: What is the difference between a Shopping Cart and a Shopping List?
A: Shopping List
Your Shopping List saves products you would like to order later. You must be registered and
signed in to use your Shopping List. To add a product to your Shopping List, click the gray
Add To Shopping List button below the item price and quantity. A popup confirmation will
display where you can Keep Shopping or View Your List. You can also click the red
X to continue shopping.
If you'd like to buy a product from your Shopping List, click the green Add To Cart button next to its individual listing. To select multiple items from your Shopping List to add to your cart, click the checkbox next to each item you'd like to add and click the green Add Selected To Cart button at the top of your list. To remove a product from your list, click the blue Remove From List link next to that product.
You can view your Shopping List at any time by selecting Shopping List at the top of any page.
Shopping Lists can also be used for Walgreens Web Pickup - your Shopping List remains the same even as you switch between Walgreens.com and Walgreens Web Pickup.
Shopping Cart
Your Shopping Cart holds your selections until you check out. To choose a new product,
click the green Add To Cart button below the item price and quantity. To remove a
product from your cart, click the blue Remove link next to that product on the right
navigation column. To change the quantity, enter the new number in the Qty field and
click Update. You can view the contents of your cart at any time by selecting the
Cart icon at the top of any page.
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Q: How long will my Shopping Cart hold my selected products?
A: Your Shopping Cart will hold your products for 30 days.
NOTE: Please remove out of stock products from your Shopping Cart before you check
out.
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Q: Can I check my store's inventory for products?
A: Yes. Once you have selected a product, look for Availability under the product
description. Below, you will see Availability: Online or In-Store. Click on
Find in store to enter your selected store's zip code. On the next screen, you will
be prompted to enter a zip code to find the product availability at a Walgreens store near you.
From there, you will be able to see if your products are available at your selected store and
nearby stores. The results will read: In Stock or Not Available Here. Actual
inventories many vary. Results are based on availability at the time of inquiry.
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Q: Will Walgreens accept manufacturer's coupons printed from the Internet?
A: Sure, but only for in-store purchases as long as they are valid manufacturer's coupons.
Browse Coupons to select and
print coupons to use on your next trip to Walgreens.
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Q: How do I check out?
A: Once everything is in your Shopping Cart, select the bright blue Proceed To
Checkout button at the bottom of the right navigation column to begin the 3-step checkout
process.
1. Complete the Shipping information page and click Continue.
2. Complete the Payment information page and click Continue.
3. Review your order summary on the Review Order page. If everything is
correct, click the blue Submit Order button at the bottom of the page.
Once your order goes through, you will see your Order Confirmation. You can print your
receipt by clicking the blue Print Receipt button. (A copy of your receipt is also
emailed to you.)
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Q: Can I pick up online orders at my Walgreens store?
A: Walgreens Web Pickup allows you to
place an order online and pick it up in your local Walgreens store in as little as one hour.
Follow Web Pickup to check if it is available in
your area and to learn how it works.
Product orders placed on Walgreens.com (not Web Pickup) cannot be picked up in store. However, if you see a product online and the store does not carry that product, a Walgreens store associate can order that product for you and have it shipped to the store for FREE or have it sent to your home. Shipping charges may apply for home shipping.
Pharmacy orders: During the checkout process, you can select your preference on the Pick Up or Ship Your Prescriptions page. If you have previously selected your preferred store, Select Pick Up At Your Preferred Pharmacy and use the dropdown menus to select your preferred date and time for pickup. If you are a new customer or have not previously selected your preferred store, click the blue Select A Store button. Click Continue to proceed with your prescription order.
We recommend at least 2 hours advance notice to fill prescriptions. Additional time might be needed if the pharmacist needs to contact your physician or transferring pharmacy. In-store pickup is not available for contact lens orders.
W Photo® orders: Prints or photo cards can be picked up at your local
store, however, most photo gifts must be shipped. For more information on selecting the
in-store pickup option for Photo Center orders, follow Photo Help.
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Q: Does Walgreens have any partner or affiliate sites?
A: Yes. Drugstore.com, Beauty.com, and VisionDirect.com are all part of the Walgreens family of sites. However, you will need a separate account
to shop these sites. For shopping assistance on any of Walgreens partner sites, visit that
site's Help section.
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Q: How can I submit a product suggestion?
A: Follow Product Suggestion to enter your
idea(s) and your contact information. When you're done, click Submit at the bottom of
the page.
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In-Store Ordering
Q: What is In-Store Ordering?A: In-Store Ordering is another convenient shopping option. Our associates will order products for you from Walgreens.com in the store and you can choose whether you want your order shipped to your selected Walgreens store or to your home (exclusions apply). Once your order is submitted, you will be issued an Order Request Form. To pay for your order, bring your Order Request Form to any register. Your order will start processing as soon as you pay for it. If you provided your email address, you will be contacted by email when your order is shipped/ready for pickup.
NOTE: Your order is not complete unless paid for in a Walgreens store before midnight the day the order is placed. This order request will be valid for payment until 12:00 AM the same day of your order.
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Q: Can I combine my product order with my contact lens order?
A: Yes you can, but they are shipped separately. If you want your order to ship via
expedited or overnight service, you will be charged the product, contact lens and prescription
shipping rates separately. Processing and shipping times for mixed orders will vary.
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Q: How do you handle in-store contact lens or prescription orders?
A: Contact lens orders are only available by mail order. They are shipped separately, with
separate shipping fees. In-store ordering is not available for prescriptions.
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Q: How will I know if my in-store order has been delivered?
A: You can check your order status by contacting Customer Service toll-free, at
1-877-250-5823 or contacting the store that handled your purchase.
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Q: What are the payment options for in-store ordering?
A: Walgreens stores accept cash, check, gift card, debit card, Visa, MasterCard, Discover
Network or American Express.
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Q: How do I check my in-store order status?
A: Please contact Customer Service toll-free, at 1-877-250-5823.
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Q: How do I return my in-store order?
A: Present your register receipt (not the Order Request Form) or the receipt that
arrived with your order. Refunds without the product and receipt will be given on the day of
purchase only. After that date, you must present the product(s) along with the receipt or
register receipt.
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Q: How do I cancel my in-store order?
A: Present your register receipt (not the Order Request Form) on the day of purchase only
at any Walgreens location. After that time, the order cannot be cancelled, but can be returned
to any Walgreens.
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Specials & Sales
Q: Where can I find the Weekly Ad?
A: Click the Weekly
Ad link located near the upper right hand corner of every web site page. If you have
previously registered your ZIP code, we'll show the Weekly Ad for the store nearest that
location. If not, we'll ask you to choose a location and then show you the Weekly Ad for
the closest Walgreens. You can always change your store location by clicking on Select
Another Location in the left navigation column. You can also sign up for the Weekly Ad Sneak
Peek email so you won't forget to check out the latest values.
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Q: Do online prices match Weekly Ad and store prices?
A: Online prices are exclusive to online and may vary from prices at your local Walgreens.
To view our Online Promotions, select the Shop tab at the top of any page. On the
left navigation column, scroll down to Save in bright green. Under that title, select
Online Promotions to go to the Online Promotions page. Click on each individual
promotion for details.
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Q: Why is the sale price different today from yesterday?
A: Online prices are subject to change. Please note quantities may be limited.
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Q: If a product is out of stock, can I get a rain check? How long is it valid?
A: Rain checks are good for in-store purchases only and valid for 30 days. In some
instances, a store employee may authorize the substitution of a similar product of the same
brand at the advertised price. For further details, browse Terms and Conditions of Use
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Q: How do I access my Walgreens Rewards?
A: NOTE: Walgreens Rewards has been discontinued as of January 1st, 2012. You can
still redeem Walgreens Rewards points through January 31st, 2012.
Follow Walgreens Rewards:
FAQs for more information.
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Q: I am trying to add a receipt to my WCard. Can I add my WCard number to my account?
A: Yes. If you are a registered Walgreens pharmacy customer, first Sign In. If you have not registered with Walgreens.com, Register and sign in. Then, follow Walgreens
Cards to go to the Walgreens Card page. On the left navigation column under
Walgreens Card in bright blue, click on Check Balance and Account Activity. Next
you will see the Check Balance and Account Activity page. Enter the 19-digit card number
(found on the front of your card) and the four-digit PIN number (found on the back of your
card) and click Search. You will be taken to the Walgreens Card Balance Summary
page. To add your card to your online account, click Register Card found below and to
the left of your birth date.
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Q: What is an online clearance?
A: An online clearance is an opportunity to purchase deeply discounted products that are
being discontinued for a variety of reasons. Select the Shop tab at the top of any page.
On the left navigation column, scroll down to Save in bright green. Under that title,
select Clearance to go to the Clearance page. At the top of the Clearance
page, there is a drop-down menu where you can sort products by Top Sellers, Price, Product
Name, Most Reviewed or Highest Rated. Here you can also add products to Your
Shopping Cart or Your Shopping List.
NOTE: Online specials are only available for a limited time.
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Q: What is a web exclusive product?
A: Web exclusive products are only available for purchase at Walgreens.com and are not
carried in our stores. While you are shopping, look for the Web Exclusive Product designation.
There are 3 ways to order Walgreens.com products, including web exclusives: 1) at
Walgreens.com, 2) call Customer Service toll-free, at 1-877-250-5823 or 3) ask a
store associate to order the product for you.
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Gift Cards
Q: What types of Walgreens cards are available and how do you use them?
A: Go to Walgreens
Cards for card information.
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Q: How can I check the balance on my Walgreens Gift Card or W Photo® Card?
A: if you have a 16-digit, red Walgreens Gift Card, please call the number on the back of
the card. If you have a 19-digit Walgreens Gift Card or a W Photo® Card, select Card
Balance to check your balance or view you account activity.
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Q: How can I check the balance on my refund card?
A: If you are a registered Walgreens pharmacy customer, first Sign
In. If you have not registered with Walgreens.com, Register and sign in. Then, follow Walgreens
Cards to go to the Walgreens Card page. On the left navigation column under
Walgreens Card in bright blue, click on Check Balance and Account Activity. Next
you will see the Check Balance and Account Activity page. Enter the 19-digit card number
(found on the front of your card) and the four-digit PIN number (found on the back of your
card) and click Search. You will be taken to the Walgreens Card Balance Summary
page where you can view your balance.
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Q: Can I buy Walgreens Gift Cards online?
A: Yes, you can purchase Walgreens Gift Cards online in select denominations. Walgreens
Gift Cards in other amounts or W Photo? Gift Cards can be purchased at your local
Walgreens store. W Photo? Gift Cards are not available online. Follow Walgreens Cards for more
information. For corporate gift card purchases totaling $500 or more, see Corporate Cards.
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Q: Can I redeem a Gift Card online?
A: You can use a W Photo® Gift Card online. However, at this time, you cannot
use Walgreens Gift Cards or Walgreens Cards for online purchases. Your Walgreens Gift Card or W
Card is accepted at any Walgreens store nationwide.
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Q: Do Gift Cards expire or have dormancy fees?
A: As of September 1, 2005, Walgreens does not apply dormancy fees or expirations to
Walgreens Gift Cards or Walgreens Cards. If your card was purchased or loaded prior to
September 1, 2005, it is possible that a non-use service fee of $2 per month was applied to the
initial remaining balance on the card.
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Q: What are your policies and restrictions regarding gift cards?
A: Please see the back of your gift card for specific program details.
NOTE: In-store refund cards cannot be used as gift cards. Please see the
back of your card for restrictions.
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Payment Methods
Q: Do you accept payment other than credit card?
A: You can pay for Walgreens.com orders with a debit card, Visa, MasterCard, Discover
Network or American Express. You can also pay with PayPal or Bill Me Later®.
Walgreens stores accept cash, check, gift card, debit card, Visa, MasterCard, Discover
Network or American Express.
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Q: What are your accepted payment options?
If:
Then:
|
You choose prescription pickup at your neighborhood Walgreens |
Pay at the store. |
|
You ordered store products (shipping only) |
Pay online. |
|
You are shipping both your store order and your prescription order. |
Pay online. |
|
You are shipping your store order and picking up your prescriptions at your neighborhood Walgreens. |
Pay for your store order on the web site and pay for your prescriptions at the store. |
|
Orders shipped to you. |
Pay with American Express, Visa, MasterCard and Discover Cards as well as Bill Me Later? and PayPal for payment. We are currently unable to accept gift cards for payment of online orders. |
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Q: Does Walgreens accept food stamps?
A: Food stamps are accepted at select Walgreens stores. Please contact your store for
program details.
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PayPal
Q: What is PayPal?
A: PayPal is a secure way to send and receive money online with or without entering a
credit card number.
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Q: Why should I use PayPal?
A: PayPal lets anyone with an email address securely send online payments without a credit
card. Personal accounts are free.
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Q: Is PayPal secure?
A: Yes. PayPal uses SSL technology to keep your information safe. The recipient does not
see your credit card or bank account number.
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Q: What information is exchanged between Walgreens and PayPal?
A: Your privacy is very important to us. We only share with PayPal the minimum information
necessary to process and ship your order. We will continue to protect and secure your
information as we always have.
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Q: Does it cost money to sign up for PayPal?
A: No. Opening a PayPal account is free. Personal accounts can send and receive money for
free.
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Q: If I already have a PayPal account, do I have to sign up again to use it at
Walgreens.com?
A: No, there's no need to register again. When you check out, choose Pay with your PayPal
account on the Payment page. You'll be taken to the PayPal login page. Log in as usual, and
then you'll be returned to Walgreens.com to finish checking out. For online photo orders,
PayPal can only be used with the mail delivery option. Select the shipping option (instead of
in-store pickup) and click on the PayPal button at checkout.
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Q: How do I sign up for a PayPal account?
A: Once you select PayPal as the payment option for your order, you will be taken to the
PayPal site to complete their account registration form. After completing the form, you will
automatically be returned to Walgreens.com.
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Q: What information is required to open a personal PayPal account?
A: To open a personal PayPal account, you must provide your name, address, phone number and
email address. To make payments using PayPal, you must provide a credit card or debit card
number or bank account information. PayPal accepts VISA, MasterCard, Discover and American
Express and Diners Club cards with the MasterCard logo for this purpose.
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Q: If I choose to pay for this order through PayPal, will I have to pay for all future
transactions that way?
A: No, you have the option of choosing PayPal or another payment method for each order.
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Q: Can I use PayPal for all orders on Walgreens.com?
A: Sorry no. We accept PayPal payments only for product and W Photo?
orders. For W Photo? purchases, PayPal can only be used for orders that you
choose to have mailed to you. It cannot be used toward photo orders that you schedule for
in-store pickup.
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Q: Can I use PayPal at my local Walgreens store?
A: Sorry, no. PayPal is only available for online purchases.
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Q: If I sign up for PayPal through Walgreens.com, can I use it for purchases on other web
sites?
A: Yes. PayPal is accepted by many online merchants and online auction sites. Please see PayPal.com for further information.
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Q: Who do I contact if I have a question about a product I purchased on Walgreens.com and
paid for using PayPal?
A: Please call Walgreens Customer Service toll-free, at 1-877-250-5823 with any questions
regarding products you have purchased on Walgreens.com, regardless of the payment method you
used. For additional questions about billing for your PayPal purchases on Walgreens.com, please
contact PayPal.com
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Q: If I have paid for a Walgreens purchase online with PayPal and need to return the
product, can I get a refund at my local Walgreens?
A: It depends. For online store orders, you may choose to have your refund applied to the
credit card associated with your PayPal account, in cash, or on a Walgreens Gift Card. If you
do not have a receipt, your credit will be applied to a WCard. See Returns for more information. For
online photo refunds, please call Customer Service toll-free, at 1-866-264-2910, 24 hours a
day, 7 days a week.
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Q: If I already have a PayPal account, will my Walgreens.com order be shipped to the address
stored on PayPal, or can I choose to have it shipped to a different address during
checkout?
A: You may have your order shipped to any U.S. address. (See Shipping for exceptions.) PayPal is simply a
payment option you may choose instead of credit or debit cards.
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Bill Me Later®
Q: What is Bill Me Later®?
A: Bill Me Later® is the quick, easy, secure way to shop without using your
credit card at hundreds of great web sites.
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Q: What is Bill Me Later® and how do I sign up for a Bill Me Later®
account?
A: You can sign-up at the merchant's site. Simply choose Bill Me Later® as your
payment method at checkout, answer a few quick questions, accept the terms, and you're done.
Approval only takes a few seconds. Then you'll receive a bill in the mail.
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Q: Is Bill Me Later® secure?
A: Walgreens and Bill Me Later® only exchange the minimum information necessary
to process your order. For your convenience, we offer the option of storing your order's
billing address for future Walgreens.com purchases, and/or your Bill Me Later®
verification. We do not store your Social Security number, date of birth or have access to view
your personal banking or credit information. We will continue to protect and secure your
information as we always have.
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Q: Does Bill Me Later® protect me from liability for unauthorized charges?
A: Yes, Bill Me Later® provides "zero fraud liability" protection; the same
protection provided by most major credit cards. This means you are not responsible for
unauthorized charges.
Bill Me Later® has been designed with other features to help protect against
unauthorized use of your account. Your identity is validated with top-of-mind information such
as date of birth and the last four digits of your Social Security Number. This means there is
no account number that can be lost or stolen.
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Q: Can I use Bill Me Later® for all orders on Walgreens.com?
A: Sorry, no. We accept Bill Me Later® only for products and contact lenses.
Contact lens purchases must be a separate order.
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Q: Can I use Bill Me Later® at my local Walgreens store?
A: Sorry, no. Bill Me Later® is only available for online purchases.
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Q: Can I return a Bill Me Later® purchase at my local Walgreens?
A: Yes. If you have your receipt, you can return your product at any Walgreens store for a
cash refund. If you do not have your receipt, an in-store credit will be issued to you on a
Walgreens Gift Card.
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Q: Who do I contact for questions about a Bill Me Later® purchase on
Walgreens.com?
A: For product-related questions, please call Walgreens Customer Service toll-free, at
1-877-250-5823 regardless of the payment method you used. For questions related to billing,
please contact Bill Me Later® toll-free, at 1-866-528-3733 Please do not send
Walgreens your Bill Me Later® account payments.
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Q: Where else can I use Bill Me Later®?
A: A growing network of merchants accepts Bill Me Later®. A complete list of the
merchants that accept Bill Me Later® is provided on the Bill Me Later®
web site at www.billmelater.com
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Q: How can I contact Bill Me Later® to find out more about this payment
method?
A: You may visit the Bill Me Later® web site at www.billmelater.com or email your questions to customercare@billmelater.com
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Tax & Tax Exempt
Q: Why must I pay tax on an online order?
A: Sales taxes will be charged at the applicable rate based on the ship-to address. The tax
amount will appear on the order confirmation page.
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Q: Do you process tax exempt orders?
A: We're sorry, but we cannot process tax exempt transactions online. If you are eligible
for tax exempt purchases, please visit your local Walgreens.
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Check Out
Q: How can I redeem credits or coupon codes?
A: To redeem a coupon code for a special offer or discount, it must be entered at the time
of checkout. On the Checkout page, enter the coupon code in the Have a special
promotion or coupon code? box at the bottom of the left navigation column of your
Shopping Cart page. Make sure to check the Apply link (in bright blue) next to
the box before you select the Proceed To Checkout button in bright blue, near the bottom
of the right navigation column. The discounted product price will be displayed at checkout and
in your Order Summary below Promotions applied to your order. From time to time,
you may receive a credit to your Photo Center account. If you do, we will automatically
place it in your Photo Cart for you.
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Q: Why did I receive a credit card error message during my checkout?
A: The reason for the credit card error is a credit authorization failure by your financial
institution. This may be due to one of the following reasons: Insufficient funds, credit card
expiration or the billing address you provided does not match the company (i.e. Visa or Master
Card) files. Please contact your bank for further assistance.
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Q: My buy one, get one FREE products are not showing up at checkout. Why?
A: Most likely the reason the products are not showing up is because you only placed one
applicable product in your cart. In order to get buy one, get one FREE products, you
need to place two of the applicable products in your cart.
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FSA Eligible Products
Q: What over-the-counter products are eligible for my flexible spending dollars?
A: Over-the-counter products used to treat symptoms of injury or illness are eligible for
flexible spending reimbursement, according to the IRS. Some examples of FSA products: cold and
allergy remedies, first aid kits and pain remedies. View FSA categories
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Q: Are prescription medications eligible for flexible spending dollars?
A: Yes. Sign in to access a printable record of
your Walgreens prescriptions.
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Q: Are my local store purchases eligible for FSA reimbursement?
A: Many are eligible, yes. When you purchase products likely to be eligible for flexible
spending reimbursement, they are marked with an F on your Walgreens receipt.
> Shop FSA
NOTE: Program rules and eligibilities vary; only your account administrator can tell you
which products are eligible.
Coupon Policy
Q: What guidelines does Walgreens have for coupon usage?
A: As a customer-focused retailer, Walgreens encourages the use of coupons by our customers
in our retail stores, in accordance with our Coupon Policy Guidelines.
These guidelines include information from Sale Items, Multiple Coupons, Buy One, Get One
Free Coupons, Internet/Print at Home Coupons, Earning Register
RewardsTM and Redeeming Register RewardsTM.
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Q: Can I use manufacturer's coupons for online purchases?
A: At this time, manufacturer's coupons and coupons cut out of a Walgreens weekly ad must be
redeemed in-store. They are not eligible for online purchases.
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Q: Can I use coupons I've cut out of the Walgreens Weekly Ad for online
purchases?
A: At this time, coupons cut out of a Walgreens weekly ad must be redeemed in-store. They are
not eligible for online purchases.
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Q: Can I use the coupons from the online Weekly Ad?
A: Yes, but only for in-store purchases. To print store coupons, click on
Store Coupons in the footer of the Home Page. This will take you to a page
where you can view or print store coupons. Or, click on the Store Coupon symbol that
appears on a product page when a coupon is available for that product. Print and redeem them at
your nearby Walgreens store.
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Q: Can I use multiple coupon codes in one order?
A: It depends. If the coupon codes you're applying are for different products (e.g. one code
for 15% off fragrances and one code for $20 off contact lenses), then the shopping cart
will accept multiple coupon codes. However, if the coupon codes are for the same product
(e.g. one code for $20 off contacts and one code for 15% off contacts) and/or stacked on top of
a site-wide promo (e.g. one code for 15% off Walgreens brand vitamins and one code for $10 off
a $50 purchase), the shopping cart will not accept multiple coupon codes.
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Q: Can I use coupons for a Web Pickup order?
A: Yes, you can, but only if you pick up your order in-store. Curbside pickup orders are not
eligible. See Help: Web
Pickup for more information.
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Terms to Know: Shop
Discontinued: Product no longer available.
Limited Offer: Product or price available for a limited time.
New: Product new to Walgreens.com.
Out of Stock: Product temporarily unavailable.
Pre-Order: Product can be reserved before it's available for purchase.
Sale or On Sale: Temporary price reduction.
Store Coupon: Product qualifies for a coupon to print and redeem at a Walgreens
store.