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Shopping Assistance
Q: How do I shop Walgreens.com?
A: Click on Shop and
follow the steps to savings on basic items, contact lenses and web exclusive items. For
prescription orders, click on Pharmacy.
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Q: What is the fastest way to find what I need?
A: Click on the Search box on the Home Page and type in a keyword.
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Q: I used the Search feature, but I still can't find what I need. Can you help me find
it?
A: After you have tried the suggested key words, try these options: 1) Try something
less specific, instead of deodorant soap, try soap. 2) Try a synonym for the item. For
example, instead of enteric aspirin, try low-dose aspirin. Or, 3) Try a different
category. For example, cotton balls may not only be in the beauty area, they may also be in the
first aid area.
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Q: What is the difference between a Shopping Cart and a Shopping List?
A: Your Shopping List saves products you would like to order later. You will need to
register or sign in to use Your Shopping List. You will see Save to Shopping List
on each product description in bright blue. To add a product, click on Save to Shopping
List. To view your list from any page, select "my account" at the top of any page.
Then, on the left navigation column, look for Shopping Tools and select Shopping
List.
If you'd like to buy a product from your Shopping List, select Add to Cart by its individual listing or Add All to Cart to add the entire list to your cart at once. To remove a product from your list, select Remove next to that item.
Your Shopping Cart holds your selections until you check out. View the contents of
your cart at any time by selecting Shopping Cart at the top of any page. To choose a new
product, select Add to Cart. To remove a product from your cart, select Remove
next to that item. To change the quantity, enter the new number in the Quantity field,
then Update.
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Q: Can I check my store's inventory for items?
A: Yes. Once you have selected an item, look for Overview. Below Overview, you will
see Availability: Online or In Store. Click on Find in store to enter your
selected store's zip code. From there, you will be able to see if your items are in stock.
Actual inventories many vary. Results are based on availability at the time of inquiry.
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Q: How can I redeem coupon codes or credits?
A: To redeem a coupon code for a special offer or discount, it must be entered at the time
of checkout. Enter the coupon code in the box located at the bottom of your Shopping
Cart page before you select Checkout. The discounted item price will be displayed at
checkout and in our Order Summary below Promotions applied to your order. From
time to time, you may receive a credit to your Photo Center account. If you do, we will
automatically place it in your Photo Cart for you.
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Q: Will Walgreens accept manufacturer's coupons printed from the
Internet?
A: Sure, but only for in-store purchases as long as they are valid manufacturer's coupons.
Browse Coupons to select and
print coupons to use on your next trip to Walgreens.
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Q: Will Walgreens recognize my health insurance?
A: Walgreens is a provider for many insurance plans, including several Health Maintenance
Organizations (HMOs) and Pharmacy Benefit Managers (PBMs). Our network of health plans is
extensive, and we are constantly adding more plans. Please provide us with all prescription
plan information. If for some reason we are unable to verify your coverage or unable to bill
your insurance, we will contact you by email or phone. If you have chosen to have your
prescription shipped to you, your credit card will not be charged until your order is shipped.
If your insurance company does not cover your prescription, or if we do not participate in your
plan at this time, you always have the option of paying the full price of the prescription. You
will be provided with a detailed receipt, including prescription information that you can
forward to your insurance company for reimbursement.
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Q: How do I checkout?
A: Select Checkout to proceed, and fill out the fields on the form provided. When
you're done, you can review your Order Summary and edit or cancel as necessary, and then
click Submit.
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Q: Can I pick up all my online orders at my Walgreens store?
A: General Merchandise orders placed online cannot be picked up in store. However,
if you see a General Merchandise item online, and the store does not carry that item, a store
associate can order that item for you and have it shipped to the store for FREE or have
it sent to your home. Shipping charges may apply for home shipping.
Pharmacy orders: During the checkout process, you will be asked How You Would Like to Receive Your Pharmacy Order. Select Pickup or Shipping, then choose the date and time. Click Continue to proceed with your prescription order. We recommend at least 2 hours advance notice. Additional time might be needed if the pharmacist needs to contact your physician or transferring pharmacy. In-store pickup is not available for contact lens orders.
W Photo® orders: Prints or photo cards can be picked up at your local
store, however, most photo gifts must be shipped. For more information on selecting the
in-store pickup option for Photo Center orders, follow Photo
Help
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Q: How can I submit a product suggestion?
A: Follow Product
Suggestion to enter your idea(s) and your contact information. When you're done, click
Submit at the bottom of the page.
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Specials & Sales
Q: Where can I find the Weekly Ad?
A: Go to View Your Weekly Ad located near the upper right hand corner of every web
site page. If you have previously given us your ZIP code, we'll show the Weekly Ad for the
store nearest that location. If not, we'll ask you to choose a location and then show you the
Weekly Ad for the closest Walgreens. You can always switch you view to another ZIP code by
clicking on Select Another Location. On the Weekly Ad page, you can choose to download
Flash and view the ad with interactive zoom capability, or in dial-up mode for a simple, quick
full-page view. You can also choose to receive an email each week that links you directly to
your Weekly Ad so you won't forget to check out the latest values. To sign up, visit Your Account and update your email subscriptions.
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Q: Do online prices match Weekly Ad and store prices?
A: Online prices are exclusive to online and my vary from prices at your local Walgreens.
View all current specials by selecting Online Promotions in the left navigation column
on any Shop page.
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Q: Why is the sale price different today from yesterday?
A: Online prices are subject to change. Please note quantities may be limited.
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Q: If an item is out of stock, can I get a rain check?
A: Rain checks are good for in-store purchases only and valid for 30 days. In some
instances, a store employee may authorize the substitution of a similar item of the same brand
at the advertised price.
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Q: Can I use the coupons from the online Weekly Ad?
A: Yes, but only for in store purchases. To print store coupons, click on
Store Coupons in the footer of the home page. This will take you to a page where
you can view or print store coupons. Or, click on the Store Coupon symbol that appears
on a product page when a coupon is available for that item. Print and redeem them at your
nearby Walgreens store.
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Q: I am trying to add a receipt to my WCard. Can I add my WCard number to my
account?
A: Yes. If you are a registered Walgreens customer, first Log
In. If you have not registered with Walgreens.com, Register and log in. This
will take you to The Walgreens Card page. On the left navigation column under
Walgreens Card, click on Check Balance and Account Activity. Next you will see
the Update a Walgreens Card Purchase page. Enter the 19-digit card number (found on the
front of the card) and click Search. You will be taken to the Walgreens Card Balance
Summary page. To add your card to your online account, click Register Card found
below and to the left of your birth date.
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Q: What is an online clearance?
A: An online clearance is an opportunity to purchase deeply discounted products that are
being discontinued for a variety of reasons. Go to the Shop tab for the drop-down menu
and look for Save. From there, scroll down to Online Promotions where you can
sort them by Top Sellers, Price, Product Name, Most Reviewed or Highest Rated.
Here you can also add products to Your Shopping Cart or Your Shopping List
(although online specials are only available for a limited time).
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Q: What is a web exclusive item?
A: Web exclusive items are only available for purchase at Walgreens.com and are not carried
in our stores. While you are shopping, look for the Web Exclusive Item designation. There are
3 ways to order Walgreens.com items, including web exclusives: 1) at
Walgreens.com, 2) call Customer Service toll-free, at 1-877-250-5823 or 3) ask a
store associate to order the item for you.
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Gift Cards
Q: What types of Walgreens cards are available and how do you use
them?
A: Go to Walgreens
Cards for card information.
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Q: How can I check the balance on my Walgreens Gift Card or W
Photo® Card?
A: if you have a 16-digit, red Walgreens Gift Card, please call the number on the back of
the card. If you have a 19-digit Walgreens Gift Card or a W Photo® Card, select Card
Balance to check your balance or view you account activity.
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Q: Can I buy Walgreens Gift Cards online?
A: Yes, you can purchase Walgreens Gift Cards online in select denominations. Walgreens
Gift Cards in other amounts or W Photo® Gift Cards can be purchased at your local
Walgreens store. W Photo® Gift Cards are not available online. For corporate gift
card purchases totaling $500 or more, follow Corporate Cards
for more information.
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Q: Can I redeem a Gift Card online?
A: You can use a W Photo® Gift Card online. However, at this time, you cannot
use Walgreens Gift Cards or Walgreens Cards for online purchases. Your Walgreens Gift Card or W
Card is accepted at any Walgreens store nationwide.
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Q: Do Gift Cards expire or have dormancy fees?
A: As of September 1, 2005, Walgreens does not apply dormancy fees or expirations to
Walgreens Gift Cards or Walgreens Cards. If your card was purchased or loaded prior to
September 1, 2005, it is possible that a non-use service fee of $2 per month was applied to the
initial remaining balance on the card.
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Q: What are your policies and restrictions regarding gift cards?
A: Please see the back of your gift card for specific program details.
NOTE: In-store refund cards cannot be used as gift cards. Please the the
back of your card for restrictions.
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Payment Methods
Q: Do you accept payment other than credit card?
A: You can pay for Walgreens.com orders with a debit card, Visa, MasterCard, Discover
Network or American Express. You can also pay with PayPal or Bill Me Later®.
Walgreens stores accept cash, check, gift card, debit card, Visa, MasterCard, Discover
Network or American Express.
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Q: What are your accepted payment options?
If:
Then:
|
You choose prescription pickup at your neighborhood Walgreens |
Pay at the store. |
|
You ordered store products (shipping only) |
Pay online. |
|
You are shipping both your store order and your prescription order. |
Pay online. |
|
You are shipping your store order and picking up your prescriptions at your neighborhood Walgreens. |
Pay for your store order on the web site and pay for your prescriptions at the store. |
|
Orders shipped to you. |
Pay with American Express, Visa, MasterCard and Discover Cards as well as Bill Me Later® and PayPal for payment. We are currently unable to accept gift cards for payment of online orders. |
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Q: Does Walgreens accept food stamps?
A: Food stamps are accepted at select Walgreens stores. Please contact your store for
program details.
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PayPal
Q: What is PayPal?
A: PayPal is a secure way to send and receive money online with or without entering a
credit card number.
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Q: Why should I use PayPal?
A: PayPal lets anyone with an email address securely send online payments without a credit
card. Personal accounts are free.
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Q: Is PayPal secure?
A: Yes. PayPal uses SSL technology to keep your information safe. The recipient does not
see your credit card or bank account number.
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Q: What information is exchanged between Walgreens and PayPal?
A: Your privacy is very important to us. We only share with PayPal the minimum information
necessary to process and ship your order. We will continue to protect and secure your
information as we always have.
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Q: Does it cost money to sign up for PayPal?
A: No. Opening a PayPal account is free. Personal accounts can send and receive money for
free.
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Q: If I already have a PayPal account, do I have to sign up again to use it at
Walgreens.com?
A: No, there's no need to register again. When you check out, choose Pay with your PayPal
account on the Payment page. You'll be taken to the PayPal login page. Log in as usual, and
then you'll be returned to Walgreens.com to finish checking out. For online photo orders,
PayPal can only be used with the mail delivery option. Select the shipping option (instead of
in-store pickup) and click on the PayPal button at checkout.
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Q: How do I sign up for a PayPal account?
A: Once you select PayPal as the payment option for your order, you will be taken to the
PayPal site to complete their account registration form. After completing the form, you will
automatically be returned to Walgreens.com.
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Q: What information is required to open a personal PayPal account?
A: To open a personal PayPal account, you must provide your name, address, phone number and
email address. To make payments using PayPal, you must provide a credit card or debit card
number or bank account information. PayPal accepts VISA, MasterCard, Discover and American
Express and Diners Club cards with the MasterCard logo for this purpose.
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Q: If I choose to pay for this order through PayPal, will I have to pay for all future
transactions that way?
A: No, you have the option of choosing PayPal or another payment method for each
order.
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Q: Can I use PayPal for all orders on Walgreens.com?
A: Sorry no. We accept PayPal payments only for general merchandise and W
Photo® orders. For W Photo® purchases, PayPal can only be used for
orders that you choose to have mailed to you. It cannot be used toward photo orders that you
schedule for in-store pickup.
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Q: Can I use PayPal at my local Walgreens store?
A: Sorry, no. PayPal is only available for online purchases.
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Q: If I sign up for PayPal through Walgreens.com, can I use it for purchases on other web
sites?
A: Yes. PayPal is accepted by many online merchants and online auction sites. Please see PayPal.com for further information.
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Q: Who do I contact if I have a question about a product I purchased on Walgreens.com and
paid for using PayPal?
A: Please call Walgreens Customer Service toll-free, at 1-877-250-5823 with any questions
regarding items you have purchased on Walgreens.com, regardless of the payment method you used.
For additional questions about billing for your PayPal purchases on Walgreens.com, please
contact PayPal.com
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Q: If I have paid for a Walgreens purchase online with PayPal and need to return the
item, can I get a refund at my local Walgreens?
A: It depends. For online store orders, you may choose to have your refund applied to the
credit card associated with your PayPal account, in cash, or on a Walgreens Gift Card. If you
do not have a receipt, your credit will be applied to a WCard. See Returns for more
information. For online photo refunds, please email Customer Service or
call us toll-free, at 1-866-264-2910, 24 hours a day, 7 days a week.
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Q: If I already have a PayPal account, will my Walgreens.com order be shipped to the
address stored on PayPal, or can I choose to have it shipped to a different address during
checkout?
A: You may have your order shipped to any U.S. address. (See Shipping for
exceptions.) PayPal is simply a payment option you may choose instead of credit or debit
cards.
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Bill Me Later®
Q: What is Bill Me Later®?
A: Bill Me Later® is the quick, easy, secure way to shop without using your
credit card at hundreds of great web sites.
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Q: What is Bill Me Later® and how do I sign up for a Bill Me Later®
account?
A: You can sign-up at the merchant's site. Simply choose Bill Me Later® as your
payment method at checkout, answer a few quick questions, accept the terms, and you're done.
Approval only takes a few seconds. Then you'll receive a bill in the mail.
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Q: Is Bill Me Later® secure?
A: Walgreens and Bill Me Later® only exchange the minimum information necessary
to process your order. For your convenience, we offer the option of storing your order's
billing address for future Walgreens.com purchases, and/or your Bill Me Later®
verification. We do not store your Social Security number, date of birth or have access to view
your personal banking or credit information. We will continue to protect and secure your
information as we always have.
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Q: Does Bill Me Later® protect me from liability for unauthorized
charges?
A: Yes, Bill Me Later® provides "zero fraud liability" protection; the same
protection provided by most major credit cards. This means you are not responsible for
unauthorized charges.
Bill Me Later® has been designed with other features to help protect against
unauthorized use of your account. Your identity is validated with top-of-mind information such
as date of birth and the last four digits of your Social Security Number. This means there is
no account number that can be lost or stolen.
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Q: Can I use Bill Me Later® for all orders on Walgreens.com?
A: Sorry, no. We accept Bill Me Later® only for general merchandise and contact
lenses. Contact lens purchases must be a separate order.
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Q: Can I use Bill Me Later® at my local Walgreens store?
A: Sorry, no. Bill Me Later® is only available for online purchases.
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Q: Can I return a Bill Me Later® purchase at my local Walgreens?
A: Yes. If you have your invoice you can return your item at any Walgreens store for a cash
refund. If you do not have your invoice, an in-store credit will be issued to you on a
Walgreens Gift Card.
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Q: Who do I contact for questions about a Bill Me Later® purchase on
Walgreens.com?
A: For product-related questions, please call Walgreens Customer Service toll-free, at
1-877-250-5823 regardless of the payment method you used. For questions related to billing,
please contact Bill Me Later® toll-free, at 1-866-528-3733 Please do not send
Walgreens your Bill Me Later® account payments.
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Q: Where else can I use Bill Me Later®?
A: A growing network of merchants accepts Bill Me Later®. A complete list of the
merchants that accept Bill Me Later® is provided on the Bill Me Later®
web site at www.billmelater.com
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Q: How can I contact Bill Me Later® to find out more about this payment
method?
A: You may visit the Bill Me Later® web site at www.billmelater.com or email your questions
to customercare@billmelater.com
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Tax & Tax Exempt
Q: Why must I pay tax on an online order?
A: Sales taxes will be charged at the applicable rate based on the ship-to address. The tax
amount will appear on the order confirmation page.
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Q: Do you process tax exempt orders?
A: We're sorry, but we cannot process tax exempt transactions online. If you are eligible
for tax exempt purchases, please visit your local Walgreens.
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Check Out
Q: How can I redeem credits or coupon codes?
A: Please click on the Shop tab and go to the left navigation column and look for
Save. Then, scroll down and click on Coupons. Here you can sort your coupon
savings by Category or Brand.
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Q: Why did I receive a credit card error message during my check out?
A: The reason for the credit card error is a credit authorization failure by your financial
institution. This may be due to one of the following reasons: Insufficient funds, credit card
expiration or the billing address you provided does not match the company (i.e. Visa or Master
Card) files. Please contact your bank for further assistance.
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Terms to Know: Shop
Discontinued: Product no longer available.
Limited Offer: Product or price available for a limited time.
New: Product new to Walgreens.com.
Out of Stock: Product temporarily unavailable.
Pre-Order: Product can be reserved before it's available for purchase.
Sale or On Sale: Temporary price reduction.
Store Coupon: Product qualifies for a coupon to print and redeem at a Walgreens
store.
FSA Eligible Items
Q: What over-the-counter items are eligible for my flexible spending dollars?
A: Over-the-counter products used to treat symptoms of injury and illness are eligible for
flexible spending reimbursement, according to the IRS. Some examples of FSA items: cold and
allergy remedies, first aid kits and pain remedies.View FSA categories
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Q: Are prescription medications eligible for flexible spending dollars?
A: Yes. Log in to access a printable record of
your Walgreens prescriptions.
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Q: Are my local store purchases eligible for FSA reimbursement?
A: Many are eligible, yes. When you purchase items most likely to be eligible for flexible
spending reimbursement, they are marked with an F on your Walgreens receipt.
> Shop FSA
NOTE: Program rules and eligibilities vary; only your account administrator can tell you
which products are eligible.
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