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Walgreens Stores

Customer Service

Q: Whom do I contact about the customer service I received?

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A: To contact the store directly, follow Store Locator or click Store Locator in bright blue near the top right of each every Walgreens.com page. Use the search feature to locate your store's phone number.

Or to electronically submit a comment, follow Contact Us and choose Store Management, Store Employees, or Pharmacy Staff under Customer Service > Store Service.

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Q: How do I contact my local Walgreens Manager?

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A: You can reach your local Walgreens Store or Pharmacy Department Manager by calling your store directly. See the Store Locator to find your store's contact information. If you prefer to contact someone in a district office, please use the Contact Us > District Operations.

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Q: Where can I find the contact information for Walgreens Customer Service?

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A: To reach Customer Service about online related inquiries, please dial 1-877-250-5823 (available 24 hours). To call Customer Service about store related inquiries, please dial 1-800-WALGREENS (1-800-925-4733).

To contact Customer Service electronically (through an email form), follow Contact Us and select the appropriate category for your question or comment.

To write Customer Service, mail your inquiry to: 

Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015

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Q: Where can I find information on the Walgreens Rebate Program?

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A: The Walgreens Rebate Program allows you to receive rebates on select Walgreens brand items. Details and current rebate offers for the Walgreens Rebate Program can be found within the Walgreens Monthly Savings Book located at Walgreens stores. This program is currently available in Walgreens stores only and not on Walgreens.com.

For questions related to the Walgreens Rebate Program, visit Walgreens Rebate Center FAQs.

If you have further questions and wish to speak to a customer service agent about Walgreens Rebates, click Contact Us or call Walgreens Rebate Center Customer Service toll free at 1-855-417-4256. Live agents are available M-F 6 A.M. to 11 P.M.; Sat 7 A.M. - 11 P.M. and Sun 9 A.M. - 11 P.M. CST. Automated service is available 24 hours a day, 7 days a week.

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Q: Whom do I contact about website issues?

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A: For solutions to website issues, call Customer Service toll-free, at 1-877-250-5823.

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Q: How do I report a safety concern?

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A: If you have a safety concern about a Walgreens store, please use the Contact Us form.

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Q: Can Walgreens accommodate the hearing impaired?

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A: If you are hearing impaired, please call our toll-free TTY number at 1-877-924-7889 to order prescriptions or refills. THIS IS A SPECIALLY EQUIPPED LINE FOR CUSTOMERS WITH IMPAIRED HEARING ONLY. If your hearing is NOT impaired, please use our toll-free, customer service number: 1-877-250-5823.

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Q: What are the Terms of Use for Walgreens.com?

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A: Browse Terms of Use for details.

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Store Locator

Q: How can I find a Walgreens near me?

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A: Click on the Store Locator link located towards the upper-right corner of every page. Enter your zip code, city, state, or intersection and click Search or click the Browse by state link to the right of the Search button. Once you click Search, you can then narrow your results based on criteria you select such as 24 hour stores, stores with a drive-thru pharmacy, immunizations**, Red Box DVD Rentals**, Healthcare Clinic**, or medication compounding**, among others by clicking on the Refine search link. The five closest Walgreens stores will display - click > to see more stores.

By clicking Details next to a Walgreens address, you can view the store's hours, phone number, and drive-thru pharmacy availability. When you click the Directions link, directions in Google Maps from your location to the store will open in a new tab or window. You have the option to view and print out door-to-door driving directions to any store you select from the list. You can also click the Meet the team link toward the bottom of the page to view profiles of your local Walgreens pharmacists.

** This service is not available in all areas. Selecting more than one service may limit your results.

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