Walgreens Stores
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Customer Service
Q: Who do I contact about the customer service I received?
A: First find your selected store. Follow Store
Locator or go to the Store Locator in bright blue near the top right of each every
Walgreens.com page. Once the store information appears, you will see Store Links on the
right navigation column. To direct your comments to the appropriate area, select Contact Us. If your experience directly involves a
member of the store's management team, please select Store Management and we'll share
your information with the appropriate person.
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Q: How do I contact my local Walgreens Manager?
A: You can reach your local Walgreens Store or Pharmacy Department Manager by calling your
store directly. If you prefer to speak with someone in a district office, please use the Contact Us feature and select the Employees
Category.
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Q: Where can I find the contact information for Walgreens Customer Service?
A: To call Customer Service about online related inquiries, please dial 1-877-250-5823. To
call Customer Service about store related inquiries, please dial 1-800-WALGREENS
(1-800-925-4733).
To write Customer Service, mail your inquiry to:
Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015
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Q: Where can I find information on the Walgreens Rebate Program?
A: The Walgreens Rebate Program allows you to
receive rebates on select Walgreens brand items. Details and current rebate offers for the
Walgreens Rebate Program can be found within the Walgreens Monthly Savings Book located at
Walgreens stores. This program is currently only available in Walgreens stores and not on
Walgreens.com.
For questions related to the Walgreens Rebate Program, visit Walgreens Rebate Center FAQs.
If you have further questions and wish to speak to a customer service agent about Walgreens
Rebates, click Contact
Us or call Walgreens Rebate Center Customer Service toll free at 1-855-417-4256. Live
agents are available M-F 6 a.m. to 11 p.m.; Sat 7 a.m. - 11 p.m. and Sun 9 a.m. - 11 p.m. CST.
Automated service is available 24 hours a day, 7 days a week.
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Q: How do I access my Walgreens Rewards?
A: Follow Walgreens Rewards. At this time, Walgreens Rewards are available only in selected
areas.
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Q: Who do I contact about web site issues?
A: For solutions to web site issues, call Customer Service toll-free, at
1-877-250-5823.
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Q: How do I report a safety concern?
A: If you have a safety concern about a Walgreens store, please use the Contact Us form.
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Q: Can Walgreens accommodate the hearing impaired?
A: If you are hearing impaired, please call our toll-free TTY number at 1-877-924-7889 to
order prescriptions or refills. THIS IS A SPECIALLY EQUIPPED LINE FOR CUSTOMERS WITH IMPAIRED
HEARING ONLY. If your hearing is NOT impaired, please use our toll-free, customer service
number: 1-877-250-5823.
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Q: What are the Terms of Use for Walgreens.com?
A: Browse Terms of Use for
details.
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Store Locator
Q: How can I find a Walgreens near me?
A: Go to Store Locator or select the bright blue
Store Locator near the top right of every page. Enter your complete street address or
zip code in the spaces provided. Then choose the number of miles in which you'd like to search
for your closest Walgreens stores. You can also limit your search to 24 hour stores, stores
with a drive thru pharmacy, printer cartridge refills, immunizations**, Red Box DVD Rentals**,
Take Care Clinics SM** or medication compounding.** When you are ready, click
Search and a list of up to 10 Walgreens addresses that meet your criteria will be
displayed.
By clicking on an icon next to a Walgreens address, you can view a detailed location map for that store, along with the store's hours, phone number and drive-thru pharmacy availability. You also have the option to view and print out door-to-door driving directions to any store you select from the list.
** This service is not available in all areas. Selecting more than one service may limit
your results.
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In-Store Health Services
Q: Where can I find information on Take Care Clinics?
A: Take Care Health Systems is a subsidiary of Walgreens that manages more than 715 convenient
care clinics at both select Walgreens drugstores as well as health and wellness centers on the
campuses of large employers nationwide. Follow Take Care Clinics for detailed information about
services and locations.
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Q: Does Walgreens provide immunization services?
A: Yes. Most Walgreens pharmacies provide seasonal influenza vaccinations (flu shot) and
pneumococcal (pneumonia) vaccinations. Visit walgreens.com/flu for available locations and hours.
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Q: How do I schedule an appointment for a flu shot?
A: You can make your appointment online or call your local store.
Online:
1. From the walgreens.com/flu page, select Schedule an Appointment.
2. Choose One Patient if you are scheduling an appointment for only yourself or only one
person. Select A Family Or Group if you are scheduling an appointment for multiple
people.
3. Complete the appointment details, including immunization type, number of patients (for
Family or Group only), age of patient, store location, and time.
4. The page will display a list of stores along with a list of available sessions that a
particular store has available. (To refine your search, use the checkboxes to refine your
search times and location and click Update.) Select your store and preferred time of day
and click Choose An Appointment Time.
5. Select your preferred time and click the Select This Time button.
6. Enter the patient's information and click the blue Submit Info And Confirm Appt
button. You'll see a confirmation that your reservation was accepted.
You can Reschedule or Cancel your appointment; be sure to have your confirmation number handy.
Phone:
Use the Store Locator to find your local
Walgreens pharmacy. Be sure the Flu Shots and other Immunizations box is checked to
refine your search to stores with immunization professionals. Call your local store and ask to
make a vaccination appointment.
NOTE: You may be asked to confirm your age, as state laws and immunization professional
availability can vary.
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