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Customer Service

Q: Whom do I contact about the customer service I received?

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A: To contact the store directly, follow Store Locator or click Store Locator in bright blue near the top right of each every Walgreens.com page. Use the search feature to locate your store's phone number.

Or to electronically submit a comment, follow Contact Us and choose Store Management, Store Employees, or Pharmacy Staff under Customer Service > Store Service.

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Q: How do I contact my local Walgreens Manager?

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Q: Where can I find the contact information for Walgreens Customer Service?

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A: To call Customer Service about online related inquiries, please dial 1-877-250-5823. To call Customer Service about store related inquiries, please dial 1-800-WALGREENS (1-800-925-4733).

To contact Customer Service electronically (through an email form), follow Contact Us and select the appropriate category for your question or comment.

To write Customer Service, mail your inquiry to: 

Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015

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Q: Where can I find information on the Walgreens Rebate Program?

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A: The Walgreens Rebate Program allows you to receive rebates on select Walgreens brand items. Details and current rebate offers for the Walgreens Rebate Program can be found within the Walgreens Monthly Savings Book located at Walgreens stores. This program is currently available in Walgreens stores only and not on Walgreens.com.

For questions related to the Walgreens Rebate Program, visit Walgreens Rebate Center FAQs.

If you have further questions and wish to speak to a customer service agent about Walgreens Rebates, click Contact Us or call Walgreens Rebate Center Customer Service toll free at 1-855-417-4256. Live agents are available M-F 6 A.M. to 11 P.M.; Sat 7 A.M. - 11 P.M. and Sun 9 A.M. - 11 P.M. CST. Automated service is available 24 hours a day, 7 days a week.

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Q: Whom do I contact about website issues?

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Q: How do I report a safety concern?

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Q: Can Walgreens accommodate the hearing impaired?

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A: If you are hearing impaired, please call our toll-free TTY number at 1-877-924-7889 to order prescriptions or refills. THIS IS A SPECIALLY EQUIPPED LINE FOR CUSTOMERS WITH IMPAIRED HEARING ONLY. If your hearing is NOT impaired, please use our toll-free, customer service number: 1-877-250-5823.

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Q: What are the Terms of Use for Walgreens.com?

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Store Locator

Q: How can I find a Walgreens near me?

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A: Go to Store Locator or select the bright blue Store Locator near the top right of every page. Enter your complete street address or zip code in the search box and click Find a Store. Click the blue Show More arrow to see all options for refining your search. You can also limit your search to 24 hour stores, Web Pickup stores, stores with a drive-thru pharmacy, immunizations**, Red Box DVD Rentals**, Healthcare Clinic**, or medication compounding**, among others. The five closest Walgreens stores will display - click Next to see more stores.

By clicking Details and Directions next to a Walgreens address, you can view a detailed location map for that store, along with the store's hours, phone number and drive-thru pharmacy availability. You also have the option to view and print out door-to-door driving directions to any store you select from the list. You can also click the Meet Store Pharmacy Team link below the map to view profiles of your local Walgreens pharmacists.

** This service is not available in all areas. Selecting more than one service may limit your results.

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In-Store Health Services

Q: What is Healthcare Clinic at Walgreens?*

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A: Healthcare Clinic, formerly Take Care Clinic, offers a wide range of convenient healthcare services for the entire family. Walk in or schedule an appointment at Healthcare Clinic locations at select Walgreens and employer wellness centers nationwide.

*Patient care services at Healthcare Clinic at select Walgreens provided by Take Care Health Services, an independently owned professional corporation whose licensed healthcare professionals are not employed by or agents of Walgreen Co. or its subsidiaries, including Take Care Health Systems, LLC. Walgreen Co. and its subsidiary companies provide management services to provider services and in-store clinics. For more information, please see Privacy Practices.

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Q: Does Walgreens provide immunization services? What about other health tests?

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A: Yes. Most Walgreens pharmacies provide seasonal influenza vaccinations (flu shot) and pneumococcal (pneumonia) vaccinations. Visit walgreens.com/flu for available locations and hours.

Many other Walgreens stores offer additional vaccinations as well as a variety of health tests, a Medicare plan review, and a comprehensive medication review. Visit Walgreens Appointment Scheduler to get started.

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Q: How do I schedule an appointment for a flu shot?

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A: You can make your appointment online or call your local store.

Online:

1. Follow Walgreens Appointment Scheduler in the left navigation of the Pharmacy page.

2. Choose the blue Get Started button under Flu Shots and Vaccinations.

3. Choose One Patient if you are scheduling an appointment for only yourself or one person. Select A Family or Group if you are scheduling an appointment for multiple people.

4. Complete the appointment details including immunization type, number of patients (for Family or Group only), age of patient, store location, and time.

5. The page will display a list of stores along with a list of available sessions that a particular store has available. (To refine your search, use the checkboxes to refine your search times and location and click Update.) Select your store and preferred time of day and click Choose An Appointment Time.
NOTE: If a store close to you does not appear in the list, it is likely because that store does not offer immunizations. The list will only display stores that offer these services.


6. Select your preferred time and click the Select This Time button.

7. Enter the patient's information and click the blue Submit Info and Confirm Appt button. You will see a confirmation that your reservation was accepted.

You can Reschedule or Cancel your appointment; be sure to have your confirmation number handy.

Phone:

Use the Store Locator to find your local Walgreens pharmacy. Be sure the Flu Shots and Other Immunizations box is checked to refine your search to stores with immunization professionals. Call your local store and ask to make a vaccination appointment.
NOTE: You may be asked to confirm your age, as state laws and immunization professional availability may vary.

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Q: How can I schedule a health test or Medicare plan review at my Walgreens store?

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A: You can schedule a health test or Medicare plan review at your local Walgreens store by following these steps:

1. Click on Walgreens Appointment Scheduler in the left navigation of the Pharmacy page.

2. Choose the blue Get Started button under Health Tests or Medicare Plan Review.

3. Choose One Patient if you are scheduling an appointment for only yourself or one person. Select A Family or Group if you are scheduling an appointment for multiple people.

4. Complete the appointment details including number of patients (for Family or Group only), age of patient, store location, and time.

5. The page will display a list of stores along with a list of sessions that a particular store has available. (To refine your search, use the checkboxes to refine your search times and location and click Update.) Select your store and preferred time of day and click Choose An Appointment Time.
NOTE: If a store close to you does not appear in the list, it is likely because that store does not offer the health test you're looking for. The list will only display stores that offer these services.


6. Select your preferred time and click the Select This Time button.

7. Enter the patient's information and click the blue Submit Info and Confirm Appt button. You will see a confirmation that your reservation was accepted.

You can Reschedule or Cancel your appointment; be sure to have your confirmation number handy.

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