Walgreens Stores
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Customer Service
Q: Whom do I contact about the customer service I received?
A: To contact the store directly, follow Store Locator
or click Store Locator in bright blue near the top right of each every Walgreens.com
page. Use the search feature to locate your store's phone number.
Or to electronically submit a comment, follow Contact
Us and choose Store Management, Store Employees, or Pharmacy Staff
under Customer Service > Store Service.
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Q: How do I contact my local Walgreens Manager?
A: You can reach your local Walgreens Store or Pharmacy Department Manager by calling your
store directly. See the Store Locator to find your store's
contact information. If you prefer to contact someone in a district office, please use the Contact Us
> District Operations.
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Q: Where can I find the contact information for Walgreens Customer Service?
A: To call Customer Service about online related inquiries, please dial 1-877-250-5823. To
call Customer Service about store related inquiries, please dial 1-800-WALGREENS
(1-800-925-4733).
To contact Customer Service electronically (through an email form), follow Contact Us and select the appropriate category for your question or comment.
To write Customer Service, mail your inquiry to:
Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015
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Q: Where can I find information on the Walgreens Rebate Program?
A: The Walgreens Rebate Program allows you to
receive rebates on select Walgreens brand items. Details and current rebate offers for the
Walgreens Rebate Program can be found within the Walgreens Monthly Savings Book located at
Walgreens stores. This program is currently available in Walgreens stores only and not on
Walgreens.com.
For questions related to the Walgreens Rebate Program, visit Walgreens Rebate Center FAQs.
If you have further questions and wish to speak to a customer service agent about Walgreens
Rebates, click Contact
Us or call Walgreens Rebate Center Customer Service toll free at 1-855-417-4256. Live
agents are available M-F 6 A.M. to 11 P.M.; Sat 7 A.M. - 11 P.M. and Sun 9 A.M. - 11 P.M. CST.
Automated service is available 24 hours a day, 7 days a week.
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Q: Whom do I contact about website issues?
A: For solutions to website issues, call Customer Service toll-free, at
1-877-250-5823.
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Q: How do I report a safety concern?
A: If you have a safety concern about a Walgreens store, please use the Contact Us form.
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Q: Can Walgreens accommodate the hearing impaired?
A: If you are hearing impaired, please call our toll-free TTY number at 1-877-924-7889 to
order prescriptions or refills. THIS IS A SPECIALLY EQUIPPED LINE FOR CUSTOMERS WITH IMPAIRED
HEARING ONLY. If your hearing is NOT impaired, please use our toll-free, customer service
number: 1-877-250-5823.
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Q: What are the Terms of Use for Walgreens.com?
A: Browse Terms of Use for
details.
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Store Locator
Q: How can I find a Walgreens near me?
A: Go to Store Locator or select the bright blue
Store Locator near the top right of every page. Enter your complete street address or
zip code in the search box and click Find a Store. Click the blue Show More arrow
to see all options for refining your search. You can also limit your search to 24 hour stores,
Web Pickup stores, stores with a drive-thru pharmacy, immunizations**, Red Box DVD Rentals**,
Take Care ClinicsSM** or medication compounding**, among others. The
five closest Walgreens stores will display - click Next to see more stores.
By clicking Details and Directions next to a Walgreens address, you can view a
detailed location map for that store, along with the store's hours, phone number and drive-thru
pharmacy availability. You also have the option to view and print out door-to-door driving
directions to any store you select from the list. You can also click the Meet Store Pharmacy
Team link below the map to view profiles of your local Walgreens pharmacists.
** This service is not available in all areas. Selecting more than one service may limit your
results.
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In-Store Health Services
Q: Where can I find information on Take Care Clinics?
A: Take Care Health Systems is a subsidiary of Walgreens that manages more than 715 convenient
care clinics at both select Walgreens drugstores as well as health and wellness centers on the
campuses of large employers nationwide. Follow Take Care Clinics for detailed information
about services and locations.
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Q: Does Walgreens provide immunization services? What about other health tests?
A: Yes. Most Walgreens pharmacies provide seasonal influenza vaccinations (flu shot) and
pneumococcal (pneumonia) vaccinations. Visit walgreens.com/flu for available locations and
hours.
Many other Walgreens stores offer additional vaccinations as well as a variety of health tests,
a Medicare plan review, and a comprehensive medication review. Visit Walgreens Appointment Scheduler to get
started.
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Q: How do I schedule an appointment for a flu shot?
A: You can make your appointment online or call your local store.
Online:
1. Follow Walgreens Appointment Scheduler in the left
navigation of the Pharmacy page.
2. Choose the blue Get Started button under Flu Shots and Vaccinations.
3. Choose One Patient if you are scheduling an appointment for only yourself or one
person. Select A Family or Group if you are scheduling an appointment for multiple
people.
4. Complete the appointment details including immunization type, number of patients (for Family
or Group only), age of patient, store location, and time.
5. The page will display a list of stores along with a list of available sessions that a
particular store has available. (To refine your search, use the checkboxes to refine your
search times and location and click Update.) Select your store and preferred time of day
and click Choose An Appointment Time.
NOTE: If a store close to you does not appear in the list, it is likely because that store does
not offer immunizations. The list will only display stores that offer these services.
6. Select your preferred time and click the Select This Time button.
7. Enter the patient's information and click the blue Submit Info and Confirm Appt
button. You will see a confirmation that your reservation was accepted.
You can Reschedule or Cancel your appointment; be sure to have your confirmation number handy.
Phone:
Use the Store Locator to find your local
Walgreens pharmacy. Be sure the Flu Shots and Other Immunizations box is checked to
refine your search to stores with immunization professionals. Call your local store and ask to
make a vaccination appointment.
NOTE: You may be asked to confirm your age, as state laws and immunization professional
availability may vary.
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Q: How can I schedule a health test or Medicare plan review at my Walgreens store?
A:
1. Follow Walgreens Appointment Scheduler in the left
navigation of the Pharmacy page.
2. Choose the blue Get Started button under Health Tests or Medicare Plan
Review.
3. Choose One Patient if you are scheduling an appointment for only yourself or one
person. Select A Family or Group if you are scheduling an appointment for multiple
people.
4. Complete the appointment details including number of patients (for Family or Group only),
age of patient, store location, and time.
5. The page will display a list of stores along with a list of sessions that a particular store
has available. (To refine your search, use the checkboxes to refine your search times and
location and click Update.) Select your store and preferred time of day and click
Choose An Appointment Time.
NOTE: If a store close to you does not appear in the list, it is likely because that store does
not offer the health test you're looking for. The list will only display stores that offer
these services.
6. Select your preferred time and click the Select This
Time button.
7. Enter the patient's information and click the blue Submit Info and Confirm Appt
button. You will see a confirmation that your reservation was accepted.
You can Reschedule or
Cancel your appointment; be sure to have your confirmation number handy.
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