Steps with Balance Rewards

Click to Chat
 
 
 

Overview 

Q: What is Steps with Balance Rewards?

A: The Steps program is one of the many benefits of Balance Rewards that gives you points for staying well whether you track walking, running, cycling, weight management, blood pressure, blood glucose, pulse oxygen or even sleep. Earn 20 points for each mile, 20 points when you add a weigh-in, and 20 points for blood pressure or blood glucose readings at Walgreens.com/balance-steps (subject to daily and monthly limits). You can log your personal wellness goals, track progress, earn badges and connect with the Balance Rewards community to stay motivated. You can also sync with leading fitness and health devices & apps to track activity and earn points automatically!

Did this answer your question?

Q: How is Steps with Balance Rewards different than Walk with Walgreens?

A: Steps with Balance Rewards has replaced Walk with Walgreens. Most of the same features are available, and it's now easier to earn Balance Rewards points for logging healthy activities. You now earn twice as many points (up to 20 from 10) for miles you walk or run. There are also more ways to earn points, including logging your weight, setting goals, or linking a device to your membership.

Did this answer your question?

Q: What do I need to use Steps with Balance Rewards?

A: You must have a Walgreens.com account and a Balance Rewards membership to use Steps with Balance Rewards.

Did this answer your question?

Q: Where can I find the Steps with Balance Rewards Privacy Policy and Terms and Conditions? Back to top
 

Eligibility and Joining 

Q. How do I start using Steps with Balance Rewards?

A: Visit Walgreens.com/balance-steps and click the Register Now button at the top right side of the page. You must be a Balance Rewards member to join. If you already have a Walgreens.com account, enter your username and password and click Sign In.

NOTE: If you have an existing Walk with Walgreens account, you can move your information to Steps with Balance Rewards.

Did this answer your question?

Q: Do I need to be a Balance Rewards member to use Steps with Balance Rewards?

A: Yes, earning points for healthy behavior is a benefit for Balance Rewards members. You must already have or create a new Balance Rewards membership.

Did this answer your question?

Q: Do I need a Walgreens.com account to start using Steps with Balance Rewards?

A: Yes. If you don't already have a Walgreens.com account, you can create one while signing up for Steps with Balance Rewards.

Did this answer your question?

Q: How do I connect my Balance Rewards membership to earn points with Steps?

A: If you've already attached your Balance Rewards membership to your Walgreens.com account and want to start earning points using Steps:

1. Visit Walgreens.com/balance-steps and click the Register Now button at the top right side of the page.

2. Enter your username and password and click Sign In.

3. Choose a screen name to display in the Steps with Balance Rewards community.

4. Select the checkbox at the bottom to receive Steps with Balance Rewards email notifications. These notifications include alerts like friend requests in the Steps community, badge notifications, replies and articles in the Steps forum, etc. Uncheck it if you would prefer not to receive notifications. You can always change this in your Steps with Balance Rewards Settings later.

5. Click Submit. You'll see a confirmation overlay with information on the new Steps membership you've created.

Did this answer your question?

Q: What if I can't register because I've forgotten my username or password?

A: Follow Forgot your Username or Password? for assistance on finding your username and resetting your password.

Did this answer your question?

Back to top
 

Moving Your Walk with Walgreens Account 

Q: How do I move my Walk with Walgreens information to Steps with Balance Rewards?

A: If you have an existing Walk with Walgreens account, follow these steps to move your information.

1. Visit Walgreens.com/balance-steps and click the Upgrade to Steps link under the blue Get Started button.

2. Enter and confirm your Walk with Walgreens account's email address, your date of birth, and ZIP code and click Submit.

3. Enter your username and password for your Walgreens.com account and click Sign In. (If you have not already joined Balance Rewards, you can Register instead of signing in.)

4. The system will match your Walk with Walgreens information with your new Balance Rewards membership.

5. Enter the screen name you want to use for Steps with Balance Rewards. If your Walk with Walgreens screen name is available and fits the Steps with Balance Rewards parameters (up to 25 alphanumeric characters, no spaces/dots/dashes or other special characters) it will be pre-populated for you. Click Submit.

If the system is unable to match your information, you'll see an error message at the top of the page. Double check your information to make sure it's correct. If you believe you've received the message in error, call Walgreens.com customer service at 877-250-5823. Or, you can choose to start using Steps with Balance Rewards without moving your Walk with Walgreens information.

Did this answer your question?

Q: What happens if I don't move my information over?

A: Walk with Walgreens has been discontinued. All of your Walk with Walgreens benefits will now be under your Balance Rewards membership. You will no longer be able to access your healthy activity log on walk.walgreens.com and all your Walk with Walgreens information will be lost if you do not move it to Steps with Balance Rewards. Additionally, you will no longer be able to participate in any of the communities or forums you belong to as part of Walk with Walgreens.

Did this answer your question?

Q: What if I can't move my information over at this time?

A: If you're unable to move your information now, you can always start using Steps with Balance Rewards later, but your existing Walk with Walgreens data will not be moved. You must move your information during the sign-up process. If you're having trouble, call Walgreens.com customer service at 877-250-5823.

Did this answer your question?

Q: How long will it take to move my membership information over?

A: It only takes a few minutes to move your information over. You'll fill out a simple form and after we match your information, you will be able to access the new website.

Did this answer your question?

Q: Why do I need a new screen name?

A: Your screen name may need to be changed if it does not fit the new Steps with Balance Rewards parameters. However, if your Walk with Walgreens screen name fits the parameters and is available, you are welcome to use it.

Did this answer your question?

Q: Which information will and will not be moved over?

A: By completing the Move Info process, your Walk with Walgreens activities/walks, group memberships, friends, messages, and photos will all be moved to Steps with Balance Rewards.

Videos, wall posts, and any photos linked to third party sites (like Facebook, Flickr, and Picasa) will NOT be moved.

Did this answer your question?

Back to top
 

 Connecting a Device or App

Connecting a Device

Watch this example video on linking a device to Steps, or see FAQs below.

Close Video
Q: Can I set up my health or fitness device/app directly on the Steps with Balance® Rewards page ?  

 A: No. You will first need to activate your device or app by following its included instructions for use, including set-up on manufacturer's website, if applicable. Then you're ready to link it to your Steps account and start automatically logging activity and earning points.(If you don't have a Steps account yet, it's easy to register.)

Did this answer your question?

Q: Which devices and apps can be linked to Steps?  

 A: Walgreens supports a number of leading fitness and health devices & apps for auto-logging Balance® Rewards points through the Steps program. Please see our Devices & Apps Gallery and select "All" to view all eligible devices and apps.

Did this answer your question?

Q: How do I link my device or app to auto-track my activity?  

 A: Just follow the steps to enable Steps on your device/app.

Did this answer your question?

Back to top
 

Earning Points 

Q: How is earning points with Steps with Balance Rewards different than Walk with Walgreens?

A: With Steps with Balance Rewards it's now easier to earn Balance Rewards points for logging healthy activities. You now earn twice as many points (up to 20 from 10) for miles you walk or run. There are also more ways to earn points, including logging your weight, setting goals, or linking an app/device to your membership.

Did this answer your question?

Q: How do I earn points for Steps with Balance Rewards?

A: Simply log your walk, run, bike ride, weigh-in, blood pressure/glucose reading or other healthy activity, and you will earn Balance Rewards points. Your healthy activity can also be sent automatically if you sync select health and fitness devices & apps.

Did this answer your question?

Q: How many points do I earn with Steps?

A: You earn 20 points for each mile you walk, run or cycle; 20 points per logged weigh-in; 20 points per logged blood glucose or blood pressure reading; and 20 points for logging other healthy activities (like yoga or swimming). You can also earn 250 points for setting your first goal and 250 points for syncing a Steps-compatible fitness or health device/app.

Did this answer your question?

Q: Is there a maximum amount of points?

A: You can earn a maximum combined 1,000 points per month for weigh-ins and logging walks, runs, cycling and other Fitness activities; a maximum of 20 points per day for walks, runs, cycling, other Fitness activities, weigh-ins and blood pressure entries; and a maximum of 40 points a day for blood glucose entries. You can link up to two devices per month for a maximum of 500 points.

Did this answer your question?

Q: How will I know that I have reached the monthly maximum of points?

A: You will see a message in your Dashboard congratulating you on reaching the monthly maximum. This message will go away on the 1st day of the next month when you are eligible to earn points again.

Did this answer your question?

Q: Can I still log activities after reaching the monthly maximum?

A: Absolutely!  You can continue to log your activities and track your progress towards goals you have set even after you have reached the monthly maximum.

Did this answer your question?

Q: How many steps equal a mile in Steps with Balance Rewards?

A: Within Steps with Balance Rewards, we use the same conversion rate of 2,000 steps per mile as was used on Walk with Walgreens.

Did this answer your question?

Q: Why are walk, run and cycling point rewards based on miles instead of steps?

A: While 2,000 steps per mile is an accepted general rule of thumb, a number of 3rd-party devices and applications use different steps-to-mile conversion rates, with some allowing individual personalization. Rather than attempt to support variable conversion rates, we have decided to reward for miles logged. Community members are welcome to continue logging activities in steps; we will apply the 2,000-steps-per-mile conversion when determining points to be awarded.

Did this answer your question?

Q: Can I earn points for things other than walking or running?

A: You can earn points for cycling, weigh-ins, blood pressure/glucose readings, and logging other healthy activities. You will earn points for setting your first goal and syncing a Steps-compatible fitness or health device/app. You can also earn points for setting your first goal and syncing a fitness device to your membership. Please see this Balance Rewards chart for a full list of ways to earn points.

Did this answer your question?

Q: When will my points be added to my account?

A: In most cases, points earned by logging activities directly into Steps with Balance Rewards (or via the Walgreens mobile app) will be added to your account immediately, but it may take up to 48 hours for points to be reflected in your account.

NOTE: Balance Rewards points for activities logged via third party devices/apps are processed and awarded nightly and will show up in your Balance Rewards account within 24 - 48 hours of syncing your device/app.

Did this answer your question?

Q: When will I see the activity I logged using my fitness or health device/app in my account?

A: Third-party device and app vendors push activity information to Steps with Balance Rewards periodically, throughout the day. These activities will typically be reflected in Graph and List views within an hour of syncing your device/app.

Did this answer your question?

Q: Will I be able to see my points history for healthy behavior within my Balance Rewards account?

A: Yes, Balance Rewards members will see one line item for each activity that resulted in earning points for healthy behavior in the Balance Rewards Activity Summary.

NOTE: You will only see activities in the Balance Rewards history that occurred in the past 180 days that resulted in points being earned. Thus, if you have already reached the monthly maximum for walk or run miles, you will see newly logged activities in your Steps Activity Log but not in the Balance Rewards account history.

Did this answer your question?

Q: Why are the Balance Rewards points earned in my Steps Dashboard different from my available points summary in my Balance Rewards account?

A: The Balance Rewards points displayed on the Steps Dashboard reflect the total points you have earned on Steps with Balance Rewards as well as points previously earned on Walk with Walgreens. The points you may have earned from other transactions such as by filing prescriptions or making in-store or online purchases are not included. The available points reflected in your Balance Rewards account include both points earned on Steps and other transactions.

Did this answer your question?

Q: Do I earn points for badges?

A: No, badges do not earn points. They are recognition of your progress reflected within your Steps with Balance Rewards community profile.

Did this answer your question?

Back to top
 

Setting Goals and Logging Activities 

Q: How do I view my Steps with Balance Rewards account dashboard?

A: Follow Walgreens.com/balance-steps and sign in to view your account dashboard.

Did this answer your question?

Q: How do I log an activity myself?

A. Log in to Walgreens.com/balance-steps to view your account dashboard, and follow the steps below.

1. Below "Today's Activities and Goals," select the activity icon of the activity you wish to log (Fitness, Weight, Blood Pressure, Blood Glucose, Sleep or Pulse Oxygen), then click the Add button in the upper right.

2. Using the calendar, check that the date of your activity is correct.

3. Select from the drop down, if applicable, and then enter in details from your walk, run, bike ride, weigh-in, sleep, or blood pressure/blood glucose/pulse O2 reading. You will need to complete all fields not marked optional.

For Fitness, you also have the option to plot your run, walk or bike ride on a map and we'll calculate the distance for you.

4. For Fitness and Weight, click More Options to enter additional information about your activity, including intensity, body measurements, emotion/mood, a photo, or any notes you have about your activity.

5. Click Save to submit your activity and enter it in the Graph/List Views.

NOTE: You have up to 7 days to log your activity, so don't worry if you forget to log it on the same day. After 7 days, however, you'll no longer be able to log an activity.

Did this answer your question?

Q: How do I set a goal?

A: Log in to Walgreens.com/balance-steps to view your account dashboard, and follow the steps below.

1. On the Fitness or Weight panel, click the Add button in the lower right under "Your Goals."

2. Fitness: choose a Walk, Run, or Frequency goal. Then enter in the required fields, including your goal start date. (Click "No end date" if you do not wish to set an expiration date for your goal.)

Weight: enter in the required fields, including your goal start date. (Click No end date if you do not wish to set an expiration date for your goal.)

NOTE: "Name Your Goal" auto-populates with the information you have already entered, but you can create a goal name here.

3. Click Save to submit and save your goal. To edit/delete, simply click on the goal in Your Goals, then modify the field(s) or select the Delete Goal link to remove it.

Did this answer your question?

Q: How many goals can I have active at any time?

A: You can have one active goal (i.e. Walk, Run, Frequency, Weight) of each goal type at any one time.

Did this answer your question?

Q: How do I view details on the goal(s) that I have set?

A: In "Your Goals" on the Fitness or Weight panels, you will see the percent completed for each active goal. Click anywhere on the goal itself to display more details; you can modify or delete your goal from here.

Did this answer your question?

Q: How do I edit or delete a goal?

A: Click anywhere on the goal itself in Your Goals to display more details. From here you can modify the goal and save changes, or select the Delete Goal link to remove it.

Did this answer your question?

Q: How do I view my complete activity history?

A: Below "Today's Activities and Goals," select the activity icon of the activity you wish to view (Fitness, Weight, Blood Pressure, Blood Glucose, Sleep or Pulse Oxygen), then click the List button for a complete list of your activity entries.

Did this answer your question?

Q: How do I find local events in my area?

A: From the Steps with Balance Rewards dashboard, select the Events link in the left navigation. The ZIP code you have selected will appear on default. To change your search, enter a ZIP code or city & state in the search form.

Did this answer your question?

Back to top