Shipping

 

 

 
 

Order Status and Tracking 

Q: How do I track the status of my online order?

A: Follow the link Your Account to go to your Account Home page. Hover over the Orders & Activity tab and select Order Status & History from the drop down menu. If you have an order number, you can find your order status easily by typing it into the Search Your Orders box at the top of the page. You can also filter by date (30, 90 or 120 days, 12 or 18 months) and by order type (Products, Prescriptions, Store Pickup, Contact Lens) using the drop down menus to the right of the Search box.

NOTE: Only signed in customers will be able to view an order status online. Order status for all other orders can be obtained by calling Customer Service toll-free at 1-877-250-5823.

Did this answer your question?

Q: What does this term in my product order status mean?

Order Status

If the order status page for products says:

Then:

In Progress

Your order is currently being filled.

Shipped

Your order has shipped.

Out of Stock

Your ordered products(s) will not be backordered. You can place a new order for this product once it becomes available again.


Did this answer your question?

Q: What does this term in my prescription order status mean?

Shipped Prescriptions

If the order status page for shipped prescriptions says:

Then:

Order Being Processed

Your prescription order is in progress.

Shipped

Your prescription order has shipped.

In-Store Pickup Prescriptions

If order status page for in-store prescription pick up says:

Then:

In Process

Your prescription order is in progress. Call the pharmacy for more information.

Ready

Your prescription order is ready to be picked up.

Picked Up

This prescription order has already been picked up.

NOTE: Your confidential information is displayed only if you have completed your full online registration.

Did this answer your question?

Q: What does this term in my contact lens order status mean?

 If the order status for contact lenses says:

Then:
Verifying Prescriber We are trying to reach your optometrist to verify your prescription.
In Process Your order is currently being filled.
 Shipped Your order has shipped.
 Out of Stock You will receive an email notification of a product backorder or order cancellation.

Did this answer your question?

Q: How can I check my order status if I don't have a Walgreens.com account?

A: Please contact Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: My order contains products, prescriptions, and contact lenses. How will it be shipped?

A: Mixed orders will entail multiple shipments. Processing and shipping times for mixed orders will vary.

Did this answer your question?

Back to top
 

Free Shipping 

Q: How can I get FREE shipping?

A: You can get FREE standard shipping if your cart full of eligible products subtotaled $25 or more is under 20 lbs. and is shipping to the 48 contiguous states. The full rules include:

- Pharmacy: New prescription orders will be eligible for 2-Day shipping within the 48 contiguous states. Walgreens reserves the right to roll back this offer at any time.

- Mixed Order: Customers who place orders which include prescriptions and/or contact lenses receive FREE standard shipping to the 48 contiguous states (up to 20 lbs. excluding flat fee products).

- Subtotal of cart: If the subtotal of your eligible products is less than $25, then the standard shipping rates apply. If your order is over $25, standard shipping is FREE for the first 20 lbs. of your order. If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax.

- Eligible products: Eligible products include those marked Ships for FREE and those marked FREE shipping eligible. Ships for FREE are products that ship for FREE regardless of how much is in the order. Products marked FREE shipping eligible ship for FREE to the 48 contiguous states when the subtotal of eligible products in your cart reaches $25 or more. Photo orders and Prescription Savings Club cards are not eligible for FREE shipping.

- Gift Cards: Gift Cards ship for FREE. Gift cards do not contribute to the cart subtotal for shipping offers or thresholds.

- Shipping Address: FREE shipping offers do not apply for orders shipping outside of the 48 contiguous United States.

Still need assistance? If your order contains only eligible products and you are still not receiving FREE shipping, please contact Customer Service toll-free at 1-877-250-5823.

Did this answer your question?

Q: All of the products in my cart are eligible for FREE shipping, so why am I being charged for shipping?

A: Some of the products in your cart may not be eligible. FREE shipping eligible products do not include Prescription Savings Club cards or photo orders. FREE shipping applies to the first 20 lbs. of your order. If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax. If all the products in your cart are eligible for FREE shipping and you are still being charged, please call Walgreens.com Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: I am purchasing a gift card that ships for FREE, why am I not getting FREE shipping on my entire order?

A: Gift cards ship for FREE, but they do not contribute to the cart total for FREE shipping offers or thresholds.

Did this answer your question?

Back to top
 

Shipping Options and Rates 

Q: How are shipping charges determined?

A: The shipping charge is based on the products' size, weight, shipping method and delivery address. In your cart, you will see the estimated shipping charge based on standard shipping to the contiguous U.S. You will see your actual shipping cost, based on the shipping address, at checkout.

Did this answer your question?

Q: What are the shipping rates for Walgreens.com within the 48 contiguous states?

A: Please see the chart below:

Shipping within the 48 contiguous U.S. states

Shipping Order

Standard

Expedited

Overnight

Prescriptions

FREE

$12.95

$19.95

Contact Lenses

FREE

Not applicable

$19.95

Products (orders over $25)

FREE1

$8.992

Not applicable

Products (orders under $25)

$5.99

$8.992

Not applicable

Photo Orders

See Photo Pricing

1 Up to 20 lbs. Add $.049 for each 1/10 lb. over 20 lbs.
2 $8.99 for the first 20lbs., $0.099 per 1/10 lb. over 20 lbs.
▒ A signature is required upon delivery of Schedule II controlled substances. Other prescription shipments may also require a signature upon delivery.

NOTE: Portions of your order that qualify for FREE shipping offers or have flat shipping fees will not be included when calculating the weight of your order. You'll find each product's weight on its details page.

Did this answer your question?

Q: What are the shipping rates for Walgreens.com outside the 48 contiguous states?

A: Please see the chart below:

Shipping outside the 48 contiguous U.S. states

Shipping Order

Standard

Expedited

Overnight

Prescriptions

FREE

$12.95

$19.95

Contact Lenses

FREE

Not applicable

$19.95

Products (orders weighing 20 lbs. or less)

$12.99

Not applicable

Not applicable

Products (orders weighing over 20 lbs.)

$12.99, plus $1.99 for each additional lb.*

Not applicable

Not applicable

Photo Orders

See Photo Pricing

*Add $.199  for each 1/10 lb. over 20 lbs.
▒ A signature is required upon delivery of Schedule II controlled substances. Other prescription shipments may also require a signature upon delivery.

Did this answer your question?

Q: How do you handle shipping for photo products?

A: See Walgreens Photo Shipping Information for available photo shipping options.

Did this answer your question?

Q: What is standard shipping?

A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Standard shipping takes 2 to 5 business days inside the 48 contiguous states. Certain items ship directly from vendors and will arrive 3 to 7 business days after processing. Outside the 48 contiguous states, shipping depends on the remoteness of the area.

Did this answer your question?

Q: What is expedited shipping?

A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Expedited shipping takes 1 to 2 business days if placed by 2 P.M. Eastern Time. Orders received after 2 P.M. will be processed the next business day. Certain items ship directly from vendors and will arrive 1-2 business days after processing. Orders cannot be shipped via Expedited outside the 48 contiguous states. They also cannot be shipped to P.O. Boxes.

Did this answer your question?

Q: What does flat shipping mean?

A: Some products have individual flat shipping fees, which will be charged in addition to standard shipping fees when these products are shipped to the 48 contiguous states. If these fees apply, you'll find them listed on each product's details page (e.g. Flat shipping fee: $45.). Shipping for other products in the same order will be calculated according to standard rates.

Did this answer your question?

Q: What is the flat shipping fee?

A: The flat shipping fee varies by product. If the product has a flat shipping charge, it will be listed on the product description page. This fee will be charged for shipping the product regardless of what else is in the order.

Did this answer your question?

Q: Is the product with a flat shipping fee in my cart included in my standard shipping order's total weight?

A: No, products with flat shipping fees are not included in the standard shipping weight for your order. The flat shipping charge is additional.

Did this answer your question?

Q: Can I specify different shipping options in the same order?

A: Yes, you can. Mixed orders containing prescriptions, contact lenses and products will ship separately. If you want your order to ship via expedited or overnight service, you will be charged the product, contact lens and prescription shipping rates separately. Processing and shipping times for mixed orders will vary.

NOTE: Some products are not eligible for expedited shipping options.

Did this answer your question?

Q: What if I place a product that is not eligible for expedited shipping in a cart with another product that is eligible for expedited shipping?

A: If any items in your cart are not eligible for expedited shipping, the entire order will ship standard for FREE (up to 20 lbs., excluding flat fee products). You must place a separate order for any items you wish to ship via expedited shipping.

Did this answer your question?

Back to top
 

Processing and Delivery Times 

Q: How will I know when my order has shipped?

A: You will receive an email notification, including a tracking number you can use to check the progress of your shipment. If you have additional questions, please call Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: What is the estimated arrival date for your order for delivery inside the contiguous U.S.?

A: The estimated arrival date is after processing time. Please see the chart below for details by shipping method:

Estimated Arrival Date in the contiguous U.S. (After processing time)

Shipping Method Estimated Arrival Date (business days*)
  Date range
Standard 2 to 7 days
Expedited 1 to 2 days
Overnight 1 day

*Monday through Friday, no weekends or holidays.

NOTE: Unexpected weather events may delay your shipping times.

Did this answer your question?

Q: What is the difference between processing time and shipping time?

A: Processing time is the time from when you submit your order to when the product leaves the fulfillment center. Processing time is noted on the product description page. Shipping time is from when the product leaves the fulfillment center to when it arrives at your door. See shipping times in the chart above.

Did this answer your question?

Q: When are orders processed?

A: Orders start processing when you place your order and end when the product leaves the fulfillment center. Orders are not processed on weekends or holidays and will begin processing the next business day.

Did this answer your question?

Q: Do you process orders on weekends or holidays?

A: No. Standard and expedited orders are not processed on weekends or holidays. Orders placed during these times will begin processing on the next business day.

Did this answer your question?

Q: What is the total delivery time for your order?

A: The total delivery time for your order is the period of time from when you place your order until the time you receive it which includes processing and shipping.

Did this answer your question?

Q: When are orders delivered?

A: Orders shipped USPS are delivered Monday through Saturday. Orders shipped via other carriers are delivered Monday through Friday only. Delivery is not available on Sundays. Expedited delivery is not available for Saturdays, Sundays or holidays.

NOTE: Orders may arrive in more than one box on separate dates. Prescriptions, contact lenses and products ship separately.

Did this answer your question?

Q: How long does it take to receive a prescription by mail?

A: Pharmacy orders are processed within 2 business days. After that, shipping typically takes 5 to 10 business days. Other variables may affect processing and shipping times. For instance, certain prescriptions may take longer if we need to contact your doctor or transferring pharmacy to verify the prescription. Often the Walgreens pharmacist must wait to be called back. We do everything we can to make the fulfillment process as quick as possible. Please allow extra time for delivery to remote areas. If you have any questions, please call Walgreens.com Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Back to top
 

Destinations and Restrictions 

Q: Where do you ship?

A: We ship to all 50 United States as well as the following American territories: Puerto Rico, the US Virgin Islands, Guam, American Samoa and the Northern Mariana Islands. At this time, Walgreens cannot ship to APO/FPO/DPO addresses. You will be notified at checkout if a product in your order cannot be shipped to your selected location due to shipping restrictions.

Online Pharmacy orders can be shipped to all 50 United States, including Hawaii and Alaska. Non-controlled substances can be shipped to any U.S. shipping address including any P.O. Box, FPO, DPO, and APO address. Controlled substances cannot be shipped to a P.O. Box, FPO, DPO or APO. Online Pharmacy orders cannot be shipped outside of the United States or to territories of the U.S., including Guam and Puerto Rico. A signature is required upon delivery of Schedule II Controlled Medications. Some other prescription shipments may require a signature upon delivery.

Did this answer your question?

Q: Does Walgreens ship to P.O. Boxes?

A: Yes, Walgreens ships to P.O. Boxes. At checkout, enter your P.O. Box number in the street address field. We apologize, but some products cannot be shipped to P.O. Boxes.

NOTE: P.O. Boxes are not eligible for expedited shipping.

Did this answer your question?

Q: Does Walgreens ship internationally?

A: Not at this time.

Did this answer your question?

Q: Are there any products Walgreens.com cannot ship depending on my ship to address?

A: If you live outside the continental U.S., products indicated as Shipping restricted cannot be delivered. This is because such an order must be shipped by air. According to federal laws, potentially harmful products (i.e. flammable substances) cannot be shipped by air. In addition, some continental states have laws that may prevent one or more of your products from being delivered. In all instances, you will be notified at checkout if your order contains any of these restricted products.

Did this answer your question?

Q: Do I need to be home to sign for my home delivery?

A: Only for select products or prescriptions. This information will be included with the product description.

Did this answer your question?

Q: Can I change the ship to address?

A: The best time to do this is before you place an order. If your order has already been submitted, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823 for your options.

1. Follow the link Your Account to go to your Account Home page. If you are not signed in, you will be prompted to do so.

2. Hover over the Settings tab and select Personal Information from the drop down menu.

3. Click the blue Edit button in the grey box labeled Shipping Information.

4. Update your information and click the blue Save Changes button. At the top of the module, you will see a message in a bright green box: You have successfully changed your shipping information.

NOTE: Due to automated processing, we are unable to alter any information on an online store order after it has been submitted. If your order has already been placed, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823 for your options.

Did this answer your question?

Q: Why am I getting an error message that my shipping address is invalid when I know I am entering it correctly?

A: New homes or developments may not yet be incorporated into our address verification system. Please try your address again. If your second attempt fails, please call Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?

Q: Why did my shipping address update automatically?

A: Our address verification suggests changes in order to ensure your package is delivered as quickly as possible. Issues with an address could delay delivery. There are also smaller changes to the address where, for instance, "Drive" is changed to "DR". We are checking addresses against the United States Postal Service database.

Did this answer your question?

Back to top
 

Ship to Store 

Q: What is Ship to Store?

A: When you place your drugstore.com or Beauty.com order online, you can ask that the order be shipped to your local Walgreens store. This is a great option if you are unable to accept a delivery at your home or your workplace. Walgreens will keep your packages safe until you are ready to pick them up.

Did this answer your question?

Q: How do I use the Ship to Store service?

A: During your drugstore.com or Beauty.com checkout process, if you are near a participating Walgreens location, you will see the option of having it shipped to your local store. This option is currently available at a limited number of Walgreens stores and may not be available in your area yet.

Did this answer your question?

Q: Will choosing the Ship to Store option change the cost of my drugstore.com or Beauty.com order?

A: No. There will be no additional charges added to your order for this service.

Did this answer your question?

Q: Whom do I contact if I need help with a drugstore.com or Beauty.com order that was Shipped to a Walgreens store?

A: Please contact drugstore.com at 1-800-DRUGSTORE (1-800-378-4786) or Beauty.com at 1-866-367-0870 with any questions about an order that was Shipped to a Walgreens. The Walgreens staff will only able to help with order pickup and are unable to help with the contents of the order.

Did this answer your question?

Q: Can I return my drugstore.com or Beauty.com order to a Walgreens store?

A: Unfortunately, drugstore.com and Beauty.com returns cannot be accepted at Walgreens. Drugstore.com orders will need to be returned by visiting drugstore.com/returns or by contacting 1-800-DRUGSTORE (1-800-378-4786). To return a Beauty.com orders please visit Beauty.com/returns or contact 1-866-367-0870.

Did this answer your question?

Back to top