Question:If I have more than one Balance Rewards membership, can I transfer points between them?
Answer:No, you cannot transfer points between memberships, but you may merge your memberships by calling a customer service representative at 855-225-0400.
Question:Can I combine Balance Rewards points offers with in-store discounts and coupons?
Answer:Yes, you may use Balance Rewards points along with other Walgreens or Duane Reade manufacturer discounts or promotions. For the complete coupon policy, click here.
Question:Can I link my family's Balance Rewards memberships?
Answer:Yes, you can link up to 4 Balance Rewards memberships by calling 855-225-0400.
Question:How do I request credit for missing points?
Answer:After logging into your membership at Walgreens.com/Balance, click on the missing points link. You can also access this on your mobile phone via the Walgreens mobile App or by calling 855-225-0400 to speak with a customer service representative.
Question:When are my Balance Rewards points posted?
Answer:In most cases, points are posted immediately after purchase, but it could take up to 3-5 days due to membership and legal verification.
Question:Can I earn points when I purchase my children's or pet's prescriptions?
Answer:Yes, just present your card as you would when purchasing a prescription for yourself. Only prescriptions picked up in store are eligible to earn points at this time. Due to state and federal laws, points cannot be earned on some items. For terms and conditions, visit Walgreens.com/Balance