A: Most products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase date and must be accompanied by the original receipt included with the shipment. Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.
If you wish to return an item classified as Hazmat, contact customer care at (877)250-5823 for return shipping instructions. Do not ship an item classified as Shipping-Restricted using the return shipping label.
A: Items purchased at Walgreens may be returned to any of our stores within 30 days of purchase for exchange or refund. With original receipt, items will be returned for the full purchase price and refunds will be issued in the original method of payment. Without original receipt, items will be returned at the lowest advertised price and refunds will be issued as store credit to a W card. For any return, you will be asked for valid photo identification. We reserve the right to limit or refuse a refund. Gift cards, pre-paid cards and phone cards cannot be returned or exchanged (except where required by law).
A: If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. If the receipt lists no exceptions, you may follow one of these two standard return methods:
1. Return Items to a Walgreens
Store Bring the product, receipt, and payment method (if applicable) to any Walgreens store within 30 days of purchase date for immediate credit to your credit card account or by cash if you paid via check or PayPal. Taxes will be refunded at your local rate. Products returned
without a receipt are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please contact Customer Service toll-free, at 1-877-250-5823.
2. Ship Items to a Return Center You may mail the product(s) in the original packaging and original receipt to our return center. Please visit our returns site atwww.walgreens.com/returnlabel to print a prepaid return label
for your order. You will be prompted for your address, order number and reason for the return. Submissions without an order number will not be accepted.
After completing the form, click "Submit" to be directed to a page with a printable, prepaid return label. Print the label, attach it to your package per the label instructions and drop it off at your nearest Post Office, drop box
or give it to your Postal Carrier. Please keep a record of the tracking number. You will need to provide the tracking number when contacting customer service regarding the return. Please include the original receipt and circle the item(s) you
are returning. We will issue a full refund of the product's purchase price and applicable taxes as a credit to your method of payment once we have received and processed the returned product(s). Please allow 30 days.
NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER SERVICE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.
A: Orders placed through your Walgreens.com account can be found online on your Account Home page. Here you can view and print order details including a copy of your receipt or invoice by following the steps below:
1. Go to https://www.walgreens.com and log in to your account.
2. Hover over Your Account and select Product Orders.
3. Click on the order number of the receipt you would like to print.
4. On the order details page, click on either the Print or PDF icons to print your receipt or save it as a PDF file.
A: Shipping-Restricted items need to be returned via a special process. If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. Please call Customer Care at 1-800-378-4786 for assistance.
NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER SERVICE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.
A: Please call Customer Care at 1-800-378-4786 for assistance.
NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER SERVICE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.
A: First, check the product page for detailed return information. In-store returns will be handled at the discretion of the individual store manager. A return without a receipt may be refunded as an in-store credit on a Walgreens gift card.
A: If a product arrives damaged, please contact Customer Service directly by calling toll-free, 1-877-250-5823. The product(s) will be replaced at no additional charge.
A: No, packages should only be returned using a prepaid return label generated by www.walgreens.com/returnlabel. If you have any questions, call Walgreens.com toll free, at 1-877-250-5823.
A: By law, we cannot accept
returns of prescription products for reuse or resale. However, if you feel we have made an
error in filling the prescription, please call Customer Service toll-free, at 1-877-250-5823
with details of the error. We will request special authorization for a return of the
prescription
A: By law, we cannot accept
returns of prescription products for reuse or resale. However, if you feel we have made an
error in filling the prescription, please contact the
store where you received your prescription.
- We sent the wrong lenses
- The lenses are damaged or defective
- You ordered an incorrect prescription.
We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com.
NOTE: Made-to-order lenses are not returnable. Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center with the label provided. Include the receipt with the product. On the receipt, circle the product(s) you are returning. You will be notified via email once we have received and processed your contact lens return.
A: For products other than lenses that are sold in the Contact Lens Center, you can take them, along with the original packaging and receipt, to any Walgreens store within 30 days of your purchase. Taxes will be refunded at the local rate. Products without a receipt will be exchanged or refunded by mail within 14 days.
A: At the Walgreens Photo Center, your satisfaction is 100% guaranteed. If you are ever dissatisfied with your digital prints or products for any reason, we will provide you with a full replacement or a full refund. For more photo return and refund information, follow Photo Help.
A: For orders picked up at your local Walgreens, please visit the store to request an exchange or refund. For mail orders, please email our Customer Service team at service@photo.walgreens.com or call us toll-free, at 1-866-264-2910. We're available 24 hours a day, 7 days a week! You can also browse Photo Help for answers to frequently asked photo questions.
