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Walgreens Health Services

Live Doctor Consultation

Q: What is See a Doctor Virtually with MDLIVE?

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A: Virtual Doctor with MDLIVE gives you the ability to have real live consultations with U.S. board-certified physicians in the comfort of your own home. Virtual doctors can consult and treat common illnesses like sinus and ear infections, sore throats, and skin problems, 24/7. They can even write prescriptions, if necessary.

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Q: Is this service available in all states?

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A: No. Please click here for MDLIVE availabilty.

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Q: Can I speak to a doctor in a language other than English through the Walgreens mobile app?

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A: Yes. In the process of selecting your doctor, there is a Filter option on the Choose Doctor screen that allows you to select the language in which you would like to speak to your doctor. To select a language other than English, follow the steps below.

NOTE: Not all languages are available in all areas.

1. Open the Walgreens app and tap Prescription & Health.
2. Scroll down towards the bottom of the screen and tap Live Doctor Consultation.
3. On the next screen, tap the blue Start Consultation buton. NOTE: You will not be charged at this time.
4. On the Patient Information screen, tap the blue Next button.
5. On the Choose Doctor screen, tap on the Filter link on the right side of the screen under the blue See Doctor On Call button.
6. On the Doctor Filters screen tap Speaks and use the scroll menu to select the language in which you would like to speak to your doctor. NOTE: Not all languages are available in all areas.
7. Once you select your preferred language, tap Apply to save your language selection. If there are no doctors available that speak your preferred language in your area, you will receive a message stating that no providers are available. If there are no providers available that speak your preferred language, please call 888-818-0978 for assistance.

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Q: Can I speak to a doctor in a language other than English on MDLive through the Walgreens website?

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A: Yes. In the process of selecting your doctor, there is a Filter option on the Choose Doctor screen that allows you to select the language in which you would like to speak to your doctor. To select a language other than English, follow the steps below.

NOTE: Not all languages are available in all areas.

1. Once you are logged in to MDLive, click the tab labeled Talk to a Doctor.
2. On the Talk to a Doctor tab, click the Refine Search button.
3. Select your preferred language from the Language drop down menu and click Refine Search.
4. The results of your search will be displayed below whether there is a doctor immediately available or a doctor that you can schedule an appointment with that speaks your preferred language.
5. If there is not a doctor available in your service area that speaks your preferred language, please call 888-818-0978 for assistance.

NOTE: Not all languages are available in all areas.

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Q: How do I start using Virtual Doctor with MDLIVE?

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A: Visit www.walgreens.com/VirtualDoctor or on Walgreens.com click on the Health Info & Services Tab, More Health Service and then Virtual Doctor with MDLIVE for more information on getting started.

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Q: Why do I have to pay for the cost of the service?

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Currently, the service is only billable to a credit card. The cost is eligible as an FSA/HAS expense, but you will need to check with your plan provider to see if it is covered under your plan.

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Q: Can my insurance be billed?

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A: Currently, the service is only billable to a credit card. The cost is eligible as an FSA/HAS expense, but you will need to check with your plan provider to see if it is covered under your plan.

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Q: What types of conditions can the Doctor treat?

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A: Doctors are trained to treat a wide range of conditions. Some of the most common are:

Acne
Allergies
Asthma
Bronchitis
Cold & Flu
Constipation
Diarrhea
Ear Infection
Fever
Headache
Insect Bites
Joint Aches
Nausea
Rashes
Sinus Infections
Sore Throat
UTI
and more!

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Q: What kind of prescriptions can the Virtual Doctor write?

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A: Doctors providing consultations for MDLIVE members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.

It is important to note that MDLIVE is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care.

NOTE: Prescriptions are provided based on the doctor's findings. Not all consultations will result in a prescription being written.

MDLIVE doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/.

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Q: I do not see my state available, when will the service be available in my state?

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A: Currently the service is only available in the states noted at www.walgreens.com/VirtualDoctor, with additional states to be added in 2016. Be sure to check back often to see if your state has been added.

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Q: What do I need to do the video consultation?

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A: After you set up your account with MDLIVE you will be able to use a simple online simulation to test your configuration to make sure you are ready to do a virtual consultation with a Doctor. If you have any problems you can also call the MDLIVE support team for assistance at 888-818-0978.

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Q: During my video consult the connection was dropped, will I still be charged?

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A: No, but you will need to contact the MDLIVE support team at 888-818-0978.

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Q: I have some additional questions for the Doctor that I did the video consult with?

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A: Not a problem, you will just need to contact the MDLIVE support team at 888-818-0978 and they will be able to help getting your questions to the Doctor or his Nurse Practitioner.

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Q: Do the Doctors work for Walgreens?

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A: No, all the Doctors are part of the MDLIVE network of providers and are not agents, employees, or affiliates of Walgreens.

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House Call With Pager

Q: What is Get a house call with Pager?

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A: This service is only available in New York City or San Francisco. Pager will send a doctor or nurse to your home, office, or hotel room within 2 hours of contacting them and is available every day, 8AM  10PM. Board-certified doctors that can handle most urgent care needs. Doctores can treat common conditions and are able to write prescriptions (if needed).

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Q: What is the cost for Get a house call with Pager?

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A: First-time patient visits start at $50 and all subsequent visits start at $200.

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Q: Can my insurance be billed for Get a house call with Pager?

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A: Yes, most health plans reimburse for these services.

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Q: When will the service be available in other cities?

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A: More major metropolition cities will be rolling out soon. Please check back for availability.

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In-Store Health Services

Q: What is Healthcare Clinic at Walgreens?*

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A: Healthcare Clinic, formerly Take Care Clinic, offers a wide range of convenient healthcare services for the entire family. Walk in or schedule an appointment at Healthcare Clinic locations at select Walgreens and employer wellness centers nationwide.

*Patient care services at Healthcare Clinic at select Walgreens provided by Take Care Health Services, an independently owned professional corporation whose licensed healthcare professionals are not employed by or agents of Walgreen Co. or its subsidiaries, including Take Care Health Systems, LLC. Walgreen Co. and its subsidiary companies provide management services to provider services and in-store clinics. For more information, please see Privacy Practices.

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Q: Does Walgreens provide immunization services? What about other health tests?

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A: Yes. Most Walgreens pharmacies provide seasonal influenza vaccinations (flu shot) and pneumococcal (pneumonia) vaccinations. Visit walgreens.com/flu for available locations and hours.

Many other Walgreens stores offer additional vaccinations as well as a variety of health tests, a Medicare plan review, and a comprehensive medication review. Visit Walgreens Appointment Scheduler to get started.

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Q: How do I schedule an appointment for a flu shot?

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A: You can make your appointment online or call your local store.

Online:

1. Follow Walgreens Appointment Scheduler in the left navigation of the Pharmacy page.

2. Choose the blue Get Started button under Flu Shots and Vaccinations.

3. Choose One Patient if you are scheduling an appointment for only yourself or one person. Select A Family or Group if you are scheduling an appointment for multiple people.

4. Complete the appointment details including immunization type, number of patients (for Family or Group only), age of patient, store location, and time.

5. The page will display a list of stores along with a list of available sessions that a particular store has available. (To refine your search, use the checkboxes to refine your search times and location and click Update.) Select your store and preferred time of day and click Choose An Appointment Time.
NOTE: If a store close to you does not appear in the list, it is likely because that store does not offer immunizations. The list will only display stores that offer these services.


6. Select your preferred time and click the Select This Time button.

7. Enter the patient's information and click the blue Submit Info and Confirm Appt button. You will see a confirmation that your reservation was accepted.

You can Reschedule or Cancel your appointment; be sure to have your confirmation number handy.

Phone:

Use the Store Locator to find your local Walgreens pharmacy. Be sure the Flu Shots and Other Immunizations box is checked to refine your search to stores with immunization professionals. Call your local store and ask to make a vaccination appointment.
NOTE: You may be asked to confirm your age, as state laws and immunization professional availability may vary.

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Q: How can I schedule a health test or Medicare plan review at my Walgreens store?

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A: You can schedule a health test or Medicare plan review at your local Walgreens store by following these steps:

1. Click on Walgreens Appointment Scheduler in the left navigation of the Pharmacy page.

2. Choose the blue Get Started button under Health Tests or Medicare Plan Review.

3. Choose One Patient if you are scheduling an appointment for only yourself or one person. Select A Family or Group if you are scheduling an appointment for multiple people.

4. Complete the appointment details including number of patients (for Family or Group only), age of patient, store location, and time.

5. The page will display a list of stores along with a list of sessions that a particular store has available. (To refine your search, use the checkboxes to refine your search times and location and click Update.) Select your store and preferred time of day and click Choose An Appointment Time.
NOTE: If a store close to you does not appear in the list, it is likely because that store does not offer the health test you're looking for. The list will only display stores that offer these services.


6. Select your preferred time and click the Select This Time button.

7. Enter the patient's information and click the blue Submit Info and Confirm Appt button. You will see a confirmation that your reservation was accepted.

You can Reschedule or Cancel your appointment; be sure to have your confirmation number handy.

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