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Returns

Walgreens.com Return Policy

Q: What is the Walgreens.com return policy?

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A: Most products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase date and must be accompanied by the original receipt included with the shipment.

Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.

  • These brands include: Walgreens (Well at Walgreens), Finest Nutrition, Nice!, Good & Delish, Living Solutions, Patriot Candles, Modern Expressions, Crafted Imports, Smile & Save, Wexford, Playright, West Loop, Petshoppe, Big Roll, Home Elements, Infinitive, Ology, Well Beginnings, Studio 35 Beauty, Luxepop, and all seasonal items which are distributed by Walgreen Co.
  • Please note, the Walgreens Brand 100% policy does not apply to Pseudoephedrine and/or Ephedrine items, Prescriptions, or Contact Lenses. Please review the Pseudoephedrine Policy, Pharmacy Policy, and Contact Lenses Policy for additional information.
  • After 30 days or without a receipt, the return will be issued as store credit to a W card.

If you wish to return a shipping-restricted item classified as flammable, hazardous or ORM-D, contact Customer Care at 1-877-250-5823 for return shipping instructions. Do not ship these items using the return shipping label.

NOTE: This policy does not apply to prescriptions or contact lenses see Returns: Pharmacy and Returns: Contact Lenses for more information.

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Q: How can I return my online product order?

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A: If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. If the receipt lists no exceptions, you may follow one of these two standard return methods:

1.Return Items to a Walgreens Store
Bring the product, receipt, and payment method (if applicable) to any Walgreens store within 30 days of purchase date for immediate credit to your credit card account or by cash if you paid via check or PayPal. Taxes will be refunded at your local rate. Products returned without a receipt are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please contact Customer Service toll-free, at 1-877-250-5823 or see the question How can I print a copy of my Walgreens.com receipt? below.

2. Ship Items to a Return Center
You may mail the product(s) in the original packaging and original receipt to our return center. Please visit our returns site at www.walgreens.com/returnlabel to print a prepaid return label for your order. You will be prompted for your address, order number and reason for the return. Submissions without an order number will not be accepted.

After completing the form, click "Submit" to be directed to a page with a printable, prepaid return label. Print the label, attach it to your package per the label instructions and drop it off at your nearest Post Office, drop box or give it to your Postal Carrier. Please keep a record of the tracking number. You will need to provide the tracking number when contacting customer service regarding the return. Please include the original receipt and circle the item(s) you are returning. We will issue a full refund of the product's purchase price and applicable taxes as a credit to your method of payment once we have received and processed the returned product(s). Please allow 30 days.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

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Q: How can I print a copy of my Walgreens.com receipt?

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A: Orders placed through your Walgreens.com account can be found online on your Account Home page. Here you can view and print order details including a copy of your receipt or invoice by following the steps below:

1. Go to https://www.walgreens.com and log in to your account.
2. Hover over Your Account and select Product Orders.
3. Click on the order number of the receipt you would like to print.
4. On the order details page, click on either the Print or PDF icons to print your receipt or save it as a PDF file.

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Q: How do I return a Shipping-Restricted item purchased from Walgreens.com?

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A: Shipping-Restricted items need to be returned via a special process. If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. Please call Customer Care at 1-877-250-5823 for assistance.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

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Q: How do I return an item or product that includes lithium batteries?

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A: Please call Customer Care at 1-877-250-5823 for assistance.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

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Q: How can I track my return?

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A: You can track your return online at www.walgreens.com/trackreturn. Please note that you will need your order number to track your return.

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Q: What if I can't print my prepaid return shipping label?

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A: If you don't have access to a printer or cannot print your return shipping label, please call Customer Service toll-free, at 1-877-250-5823.

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Q: How do I obtain an exchange or replacement for my damaged product?

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A: If a product arrives damaged, please contact Customer Care directly by calling toll-free, 1-877-250-5823. The product(s) will be replaced at no additional charge.

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Q: Are there any products I cannot return?

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A: We cannot accept returns of gift cards, sexual wellness, or seasonal products. If you have any issues with a Walgreens gift card purchased on Walgreens.com, call Customer Care toll-free, at 1-877-250-5823.

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Q: Should I insure my returns?

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A: No, packages should only be returned using a prepaid return label generated by www.walgreens.com/returnlabel. If you have any questions, call Walgreens.com toll free, at 1-877-250-5823.

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Q: How do I know if you received my return?

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A: The best way to track your return is to contact Customer Care toll-free, at 1-877-250-5823.

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In-Store Return Policy

Q: What is Walgreens in-store return policy?

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A: Items purchased at Walgreens may be returned to any of our stores within 30 days of purchase for exchange or refund.

  • With original receipt, items will be returned for the full purchase price and refunds will be issued in the original method of payment.
  • Without original receipt, items will be returned at the lowest advertised price and refunds will be issued as store credit to a W card.
After 30 days or without a receipt, the return will be issued as store credit to a W card.
For any return, you will be asked for valid photo identification. We reserve the right to limit or refuse a refund. Gift cards, pre-paid cards and phone cards cannot be returned or exchanged (except where required by law).

Your satisfaction is 100% guaranteed on all Walgreens owned brand products! If you are not completely satisfied, return the unused portion and we will refund the full price.
  • These brands Include: Walgreens (Well at Walgreens), Finest Nutrition, Nice!, Good & Delish, Living Solutions, Patriot Candles, Modern Expressions, Crafted Imports, Smile & Save, Wexford, Playright, West Loop, Petshoppe, Big Roll, Home Elements, Infinitive, Ology, Well Beginnings, Studio 35 Beauty, Luxepop, and all seasonal items which are distributed by Walgreen Co.
  • Please note, the Walgreens Brand 100% policy does not apply to Pseudoephedrine and/or Ephedrine items or Prescriptions. Please review the Pseudoephedrine Policy and Pharmacy Policy for additional information.
NOTE: This policy does not apply to prescriptions or contact lenses. See Returns: Pharmacy and Returns: Contact Lenses for more information. 

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Q: What if I need to return an item that I used Balance Rewards points to purchase?

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A: For items that were purchased with Balance Rewards points and capable of return, the amount will be issued as store credit to a W card.

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Q: What if I need to return an item that I earned Balance Rewards points by purchasing?

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A: For purchases where Balance Rewards points were earned, the points will be automatically deducted from your account when you return an item capable of return. If there aren t enough points in your account, you may have a negative balance.

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Q: What if I need to return cosmetics?

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A: Returns for cosmetics are handled at the discretion of the store manager. After 30 days or without a receipt the return will be issued as store credit to a W card.

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Q: What if I need to return electronics?

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A: Returns for electronics must be unopened. Returns and exchanges for open electronics are handled at the discretion of the store manager.

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Q: What if I need to return an alcoholic beverage?

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A: Alcoholic beverages with the original receipt may be exchanged, but only in the store of the original purchase during selling hours. The product must be unopened. State and store restrictions apply.

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Q: What if I need to return a tobacco product?

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A: Cigarettes with the original receipt may only be exchanged. Product must be unopened and can only be exchanged in the same county of the original purchase.

Electronic cigarettes with the original receipt may be exchanged or returned. In order to return, product must be unopened.

Tobacco (Cigars, Pipe Tobacco, Smokeless Tobacco) with the original receipt may only be exchanged. In order to exchange, product must be unopened.

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Q: What if I need to return baby formula?

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A: If baby formula was purchased using WIC voucher/check or an eWIC card or you don t have a receipt, it can only be exchanged for the exact same item.
With the original receipt from any other form of payment, baby formula can be returned or exchanged following standard return policy.

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Q: What if I need to return a product that contains pseudoephedrine and/or ephedrine?

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A: Products can only be returned in the pharmacy, packages must be unopened with manufacturer seals intact. Specific state restrictions may apply.

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Q: Are there any products that I can't return?

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A: Yes, there are specific products you will not be able to return.

  • Gift cards, Pre-paid General Purpose Reload cards, or phone cards. (Note: If you experience any issue with a gift card you purchased at Walgreens, please call the number on the back of the card.)
  • Pre-paid phones, sexual wellness, bathing suits, underwear, earrings, or seasonal products. (Note: If you have any questions regarding returning these items, please call 1-800-WALGREENS or 1-800-925-4733.)

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Q: I lost my receipt. Can I still return a product? What if I want to return a product beyond the 30-day window?

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A: First, check the product specific information included in this policy for detailed return information. In-store returns will be handled at the discretion of the individual store manager. A return without a receipt will be refunded as an in-store credit to a W card.

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Pharmacy

Q: Can I return shipped prescriptions?

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A: By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1-877-250-5823 with details of the error. We will request special authorization for a return of the Prescription.

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Q: Can I return prescriptions I picked up in a Walgreens store?

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A: By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please contact the store where you received your prescription.

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Contact Lenses

Q: Can I return contact lenses?

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A: You may return contact lenses if:

  • We sent the wrong lenses
  • The lenses are damaged or defective
  • You ordered an incorrect prescription
We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com.

NOTE: Made-to-order lenses are not returnable. Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center using the URL www.wgreturns.com to generate a USPS return label. Retain the receipt portion of the label for tracking purposes. Include a copy of the original invoice with the product when returned. On the receipt, circle the product(s) you are returning. You will be notified via email once we have received and processed your contact lens return.

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Q: How do I return contact lens solutions, accessories, etc.?

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A: For products other than lenses that are sold in the Contact Lens Center, you can take them, along with the original packaging and receipt, to any Walgreens store within 30 days of your purchase. Taxes will be refunded at the local rate. Products without a receipt will be exchanged or refunded by mail within 14 days.

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Walgreens Photo

Q: What is your Photo Center return and refund policy?

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A: At the Walgreens Photo Center, your satisfaction is 100% guaranteed. If you are ever dissatisfied with your digital prints or products for any reason, we will provide you with a full replacement or a full refund to your original form of payment within 30 days .

After 30 days, we will provide you with a full replacement or a full refund to a W Card.

For more photo return and refund information, browse Photo Help.

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Q: Can I return an online Walgreens Photo order?

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A: For orders picked up at your local Walgreens, please visit the store to request an exchange or refund. For mail orders, please email our Customer Service team at service@photo.walgreens.com or call us toll-free, at 1-866-264-2910. We're available 24 hours a day, 7 days a week! You can also browse Photo Help for answers to frequently asked photo questions.

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