Walgreens is required by federal regulations to protect the privacy of your information. Your personal identifying information is used only to confirm your identity and to make sure that the person requesting access is really you. This process is similar to the authentication process used by banks, credit card companies and other organizations that require sensitive personal information to make sure that unauthorized individuals do not access your personal information.

Attention: Current and past Walgreens mail service or Walgreens Specialty Pharmacy members.
On April 1, 2017, Prime Therapeutics joined Prime's mail and specialty pharmacies with those of Walgreens. The new company is committed to providing you with the care and support you expect.

There are no changes to your service at this time. As we join our pharmacies, we will let you know about any changes that may occur. Going forward, your personal information will be kept on file by the new company and continue to be subject to Walgreens privacy practices.

Questions? Walgreens Specialty Pharmacy members can call 888-782-8443, 24/7; hearing Impaired (TTY) call 866-830-4366. Walgreens mail service members should call the number on their prescription label.

Please click here for more information.

  • Prescription History and Records
    • Q: How can I get a printout of all of my prescription transactions for the year?

      A: To get a printout of all of your prescription transactions for the year:

      1. Follow Print Prescription Records.
      2. Choose the date range of the prescription history you'd like to print and click on the blue Get Records button. The next screen will take you to the printable version of your prescription transactions.

      NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in before viewing your prescription history. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

    • Q: How can I review my prescription history?

      A: To review your prescription history:

      1. Follow Prescription History. (This link can also be found under Prescription Services on the Pharmacy Home page.) You will be directed to a page where you can view all your active and inactive prescriptions from the last 18 months.
      2. Select the radio button for Yes next to Show Hidden Prescriptions? to display your entire prescription history. Your Prescription History tab will now show all your past prescriptions. You can sort by Prescription, Last Filled, Status and Price, or Refills by clicking the column header. For your convenience, there is a Print Your Prescription Records link at the top of the page.

      If you are managing a Family Prescriptions account, you will see a drop down menu that will allow you to select individual family member prescriptions.

      NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

    • Q: How can I review a family member's prescription history?

      A: Only the family account administrator can view other family member accounts.

      1. 1. Select the Pharmacy tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.
      2. Look for Featured Pharmacy Services on the left navigation column. Below that title, select Prescription History and you will be directed to a page where you can view all active and inactive prescriptions from the last 18 months.
      3. Use the drop down menu to select the family member's prescription history you want to view.
      4. You can sort prescriptions by Prescription, Last Filled, Status and Price or Refills by clicking the column header. To view active and hidden prescriptions, make sure Yes is selected next to Show Hidden Prescriptions?.

      For your convenience, there is a Print Your Prescription Records link at the top of the page.

      NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted toCreate a Pharmacy Registration.

    • Q: How can I get a printout of a family member's prescription transactions for the year?

      A: Only the family account administrator can view other family member accounts.

      1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.
      2. Look for Featured Pharmacy Services in the left navigation column.
      3. Under that title, select Print Prescription Records to go to the Print Prescription Records page.
      4. If you have a Family Prescriptions account, there will be a Select Family Member drop down menu where you can choose to print prescription records for yourself or an individual family member.
      5. Choose the date range of the prescription history you'd like to print and click on the red Submit button. The next screen will take you to the printable version of your prescription transactions.

      NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted toCreate a Pharmacy Registration.

    • Q: How can I retrieve my prescription records beyond 18 months ago?

      A: Print the Request to Access, Inspect or Obtain Protected Health Information form. Complete and sign the form, then mail or fax it to the Privacy Office. The mailing information is at the top of the request form. Please allow up to 15 business days for receipt of a response. If you do not have access to a computer with a printer, you can call the Custodian of Records at 1-217-554-8949 to request a form to be mailed to you.

    • Q: Can a prescription be deleted from my prescription history?

      A: No, prescriptions cannot be deleted from your history. Prescriptions are viewable for 18 months from the last fill date. These records must be kept up to 18 months so that we have a history and medical record of your prescriptions. After 18 months from the last fill date, the prescription will be transferred to microfilm and deleted from your viewable prescription history.

  • Auto Refills
    • Q: What is Auto Refill?

      A: With a one-time set up, your prescription(s) will refill automatically as often as you select, eliminating the need to place a refill order for your medication. After order(s) are sent, you will be notified by email twice: when the prescription is processing and when the prescription is ready.

    • Q: How do I set up my prescriptions for Auto Refill?

      A: Once you have set up your Pharmacy Registration, you will be able to set up Auto Refills for your prescription(s):

      1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Click the Auto Refills link in the left column. Then, click the blue Set Up Auto Refills button.
      2. Next, you will see the Set Up Auto Refill Prescriptions page with a list of prescriptions Eligible for Auto Refill and Current Auto Refill Prescriptions. You can view them by Last Sold Date, Prescription, Prescription Number, Next Fill Date (as determined by your healthcare provider's instructions), Refills, Prescriber and Patient. Go to the Select column and click on the box to the left of the prescription(s) you want on auto refill. When you are done, click on the red Continue at the bottom of the page. You will then be taken to the Delivery Options for Auto Refill page. Here, you can choose your delivery options.
      3. Choose your delivery option:Ship to Me or Pick Up in Store. Store locations can be changed at any time with the bright blue Find a Store link displayed next to the Pick up in Store option. This link will take you to the Store Locator page where you can change your selected store. Moreover, standard shipping for prescriptions is always FREE. Click the red Continue button when your order is complete.
      4. Next, you will see your updated Prescription Auto Refills page with a message at the top of the page in a bright green box: Set Up Complete: You Have Successfully Set Up Auto Refills. You can print out this page for your records or select the red Set Up More Auto Refills button at the bottom of the right navigation column to add more prescriptions to your order.
    • Q: Can I change the frequency, date or time of my Auto Refills?

      A: Your prescription will refill based upon your healthcare provider's instructions. If you do not take your medication(s) as prescribed, or if your provider has changed your instructions without notifying Walgreens, your Next Fill Date may differ from the date you anticipated.

      Walgreens is not responsible for insurance issues that may affect your prescriptions. Walgreens reserves the right to remove a prescription from the Auto Refill service due to repeated instances of refills not having been picked up, your insurance provider prohibiting participation in this service, the prescription having been changed or discontinued by the prescriber or other reasons.

    • Q: How do I set up Auto Refills for family members?

      A: Once you have set up your pharmacy registration and have a linked family account, you will be able to set up auto refill prescriptions for family members. Auto refills can be set up for only one person at a time.

      1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Then, select the Auto Refills button.
      2. The Current Auto Refills page will automatically show the administrator's page unless you were already in another family member's account. Go to the drop down menu where you can select a family member and all of their prescriptions Eligible for Auto Refill or Current Auto Refill Prescriptions. You can view them by Last Sold Date, Prescription, Prescription Number, Next Fill Date (as determined by your healthcare provider's instructions), Refills, Prescriber and Patient. Go to the Select column and click on the box to the left of the prescriptions(s) you want on auto refill. When you are done, click on Continue at the bottom of the page.
      3. You will be directed to the Delivery Options for Auto Refill page. Here you can choose Ship to me or Pick Up in Store (next to the Find a Store link). Next, you will need to fill out the information on the ExpressPay Credit Card Information page. Click on Save Changes when you are done. 
      4. Next you will see your updated Prescription Auto Refills page with a message at the top of the page in a bright green box: Setup Complete: You have successfully set up Auto Refills. You can print out this page for your records or select the red Set Up More Auto Refills button at the bottom of the right navigation column to add more prescriptions to your order.

      NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

    • Q: What are Eligible Prescriptions?

      A: Eligible prescriptions are shorter term drugs that you can select for Auto Refill.

    • Q: What are Current Auto Refill Prescriptions?

      A: These are the prescriptions you currently have activated for Auto Refills.

    • Q: When are Auto Refills typically processed?

      A: Auto Refills are typically processed 2 or 3 days before they are due. Check with your local store pharmacist for insurance restrictions.

    • Q: How can I stop receiving Auto Refill phone calls?

      A: Prescription ready phone calls are a store function. You will need to contact your local store pharmacy and ask to be removed from the system. To find your local store, go to our Store Locator.

    • Q: How can I remove an Auto Refill?

      A: Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Look for Manage Your Prescriptions near the top of the left navigation column. Just below that title, select Auto Refills to go to the Prescription Auto Refills page. Here you will see a list of prescriptions Eligible for Auto Refill and Current Auto Refill Prescriptions.

      To cancel an auto refill, go to the Current Auto Refill Prescriptions section and look for Auto Refills on the right navigation column. Under the column, you will see Cancel next to each prescription. If you click on Cancel, a pop-up screen will ask: Are you sure you want to cancel auto refills for this prescription? If you clickYes, the next screen will display your updated Prescription Auto Refills page with a message at the top in a bright green box: Auto Refills canceled: You have successfully canceled Auto Refills for (name of prescription).