Account

Registering on our site gives you access to a wide variety of Walgreens services that will simplify your shopping experience and make it more enjoyable. You can check your order history, take advantage of photo services and, of course, manage your prescriptions.

Follow the Create Your Account link. Fill in your first and last name, your email address that you will use to sign in to Walgreens.com, and a password of your choosing. Click the blue Continue button to submit your information.

Passwords must be at least eight characters long (cAsE sEnSiTiVe) and must include one number. Passwords may also include letters, numbers and other symbols such as !, #, $, %, etc. The most secure passwords combine all three different character types.

Yes, when you create your account or reset your password it must meet the following requirements:

• - Minimum 8 characters; at least 1 letter and 1 number; case-sensitive.
• - Must contain alphabetic and numeric characters. This requirement is waived if password is 16 or more characters.
• - Must be different than your username, first name, last name, or email address.
• - Cannot contain patterns or common keyboard combinations like abcd1234, qwertyuiop1, asdf1234, etc.
• - Cannot contain a commonly used password like password, letmein, etc. Cannot be the same as any previous password.

The most secure passwords consist of letters, numbers and symbols such as: !, #, $, %, etc. For example, SaveBig$10!

No, you don't have to be registered. You can skip registration and proceed directly to checkout, but you will not be able to track or save your order. To purchase items without registering, simply select “Check out as a guest”.“

Yes, your Walgreens store can start an account for you. Just provide your email address at the pharmacy and you will receive an email with a registration link. Select the email message to get started. To be a fully registered pharmacy customer, you will be prompted to follow the security steps for verification, providing an extra level of security on your pharmacy account.

Your personal info is used to correctly link your Walgreens.com account and your pharmacy profile and protect your phi, etc. Once saved, this information will be secure, accessed only by you and authorized Walgreens personnel.

Your date of birth and gender is required to verify your account.

Your phone number helps us further verify your account.

Your security question and answer are required so that we can verify your identity if you forget your user name and/or password or if the device being used is not recognized.

If you forget the answer to your security question, you will receive three opportunities to answer it correctly and retain your prescription information. After three unsuccessful attempts, you will be prompted to enter a new password and security question. Then, you will be asked to re-verify your account.

All your information, including prescription, health and credit card transactions, will be securely stored and can only be accessed by you and authorized Walgreens personnel.

Yes. A Family Prescriptions account features an administrator who manages the accounts of linked family members or others under your care. With Family Prescriptions, you can order new prescriptions, refill existing prescriptions or transfer prescriptions. For information on creating and managing a Family Prescriptions account, follow Help: Family Prescriptions.

If you have forgotten your password:

• - Click Forgot your password? under the Sign In box. You will be taken to the Reset Password page. Reset Password page.
• - Enter your username and click Continue to reset your password.
• - You will have the option to have a verification code emailed or texted to you.
• - Check your email/text. You will receive a verification code. Enter the code and click Continue.
• - Or you can click the link in the email or text to create a new password. This will bring you to the Reset Password page.
• - Create a new password and type it into the boxes.
• - Click Confirm to set your new password.
• You can now sign in to Walgreens.com with your new password.
• NOTE: When updating your password, you may be asked to answer your security question or create a new security question and answer. If you are prompted to answer an existing security question, type the answer to your security question in the Security Answer box and click Continue. If you are prompted to choose a new security question, select a question from the drop-down menu, type your answer in the text box, and click "Update."

• If you have forgotten your username or email address:
• - If you registered for a Walgreens.com account on July 15, 2010 or after, your email address is your username.
• - If you were a Walgreens customer prior to July 15, 2010:
• - On the Sign In or Register page, click Forgot your username? under the Username box. You will be taken to the Retrieve Username page.
• - Enter your email address in the text box and click Submit. An email with your username will be sent to you with the subject "Retrieve Username."
• -NOTE: If you do not receive the Retrieve Username email, please check your email's Spam or Junk folder.
• - If you have forgotten the email address associated with your account, please contact Customer Service toll-free at 1-877-250-5823.

If you enter an incorrect password more than six (6) times your account will be locked for 15 minutes as a security precaution. Once your account is locked, you will have the option to reset your password by either requesting a link to reset your password or calling Customer Care at 877-250-5823.

Once your account is locked, you have three options to gain access again:

1. If you think you have remembered your password you can wait 15 minutes until it unlocks and try again.
2. You can request a link to reset your password.
3. You can call customer care at 877-250-5823.

If, when you signed in to your Walgreens.com account, you received a message that says "Update Username" it is because you are using a username that is not a unique email address. Walgreens.com is transitioning to identifying accounts by a unique email address. The "Update Username" box is a quick and easy way to confirm your email address as your username.

Select the button next to Use Your Email Address (recommended) to confirm your username as the email address that is currently associated with your account. Click Save Settings to confirm. This is the recommended setting for all users.

Select the button next to Use Different Email Address and type an updated email address into the text box to change your username to a different email address. Click Save Settings to confirm. This will also change the default email address for any email subscriptions and communications you receive from Walgreens.

Select the button next to Keep Current Username to continue to use your current username (not your email address) to sign in. Click Save Settings to confirm, or Cancel to continue without making changes.

If this does not resolve your issue, please contact Customer Service toll-free at 1-877-250-5823.

Custom usernames are often easily forgotten and different for each website someone might use. Using an email address to sign in provides an easy-to-remember and unique identifier for website users. If you created your account before July 15, 2010 and registered using a username that is not a unique email address, you will be asked over the next few months to convert your username to an email address.

Follow the link Sign Out

Our site requires that the user's web browser accepts cookies. If your browser is set to refuse cookies, or if you have disabled them, you will be asked to sign in every time you click a link that requires registration on our site. To avoid this, you should enable cookies on your browser so that our site recognizes you throughout your visit.

About Cookies: Cookies are small files that your browser places on your computer's hard drive. They enable our site to know whether you are a returning customer and if you found Walgreens.com via another site or advertisement. The cookies help us personalize your shopping experience and save you from re-entering information each time you visit. Cookies do not enable us to determine the identity of any visitor to our web site. We cannot identify you unless you specifically tell us who you are. Most Internet browsers permit you to erase or block cookies.

The instructions to change the cookie setting are different for every browser and browser version. Please refer to the Help menu of your browser for further instructions. If this doesn't resolve your issue, please call Customer Service at 1-866-250-5823.

If you have forgotten your password:

• - Click Forgot your password? under the Sign In box. You will be taken to the Reset Password page. Reset Password page.
• - Enter your username and click Continue to reset your password.
• - You will have the option to have a verification code emailed or texted to you.
• - Check your email/text. You will receive a verification code. Enter the code and click Continue.
• - Or you can click the link in the email or text to create a new password. This will bring you to the Reset Password page.
• - Create a new password and type it into the boxes.
• - Click Confirm to set your new password.
• You can now sign in to Walgreens.com with your new password.
• strong>NOTE: When updating your password, you may be asked to answer your security question or create a new security question and answer. If you are prompted to answer an existing security question, type the answer to your security question in the Security Answer box and click Continue. If you are prompted to choose a new security question, select a question from the drop-down menu, type your answer in the text box, and click "Update."

• strong>If you have forgotten your username or email address:
• - If you registered for a Walgreens.com account on July 15, 2010 or after, your email address is your username.
• - If you were a Walgreens customer prior to July 15, 2010:
• - On the Sign In or Register page, click Forgot your username? under the Username box. You will be taken to the Retrieve Username page.
• - Enter your email address in the text box and click Submit. An email with your username will be sent to you with the subject "Retrieve Username."
• -NOTE: If you do not receive the Retrieve Username email, please check your email's Spam or Junk folder.
• - If you have forgotten the email address associated with your account, please contact Customer Service toll-free at 1-877-250-5823.

To change your account password:

1. Follow the link Your Account to go to the Account Home page. If you are not signed in, you will be prompted to do so.
2. Hover over the Profile tab and select Sign In & Security from the drop down menu.
3. Click Username & Password. You will be prompted to confirm your password.
4. Enter your current password and click Confirm.
5. Type the new password you would like to use in the field marked Password.
6. When you have finished updating your information, click the blue Save Changes button. You will see a message saying Changes Saved in a bright green box.You will see a message in a bright green box

To update your name, please call Customer Service, toll-free, at 1-877-250-5823. For security purposes, a name change cannot be done online.

To edit your communication preferences:

1. Follow the link Your Account to go to your Account Home page.
2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page. Here, you can edit your text message alerts, automated phone calls, email reminders, email subscriptions, and your personal reminders.
3. Next to each section on this page, you will see either a bright blue Edit, Sign Up or Add Personal Reminder button. Click this button to edit the information in that section.
4. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've updated your communication preferences.

To edit email subscription options:

1. Follow the link Your Account to go to your Account Home page.
2. Click the Emails and Alerts tab.
3. Scroll down to Your Email Subscriptions.
4. To subscribe to an email, check the corresponding box. To stop receiving an email, uncheck the corresponding box.
5. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've successfully updated your email preferences.

For your security, by default, prescription refill and pharmacy transactional emails do not include prescription names, numbers, or dosage information.

To opt-in to seeing this information in your pharmacy emails:

1. Follow the link Your Account to go to your Account Home page.
2. Click on Emails and Alerts tab.
3. Under the Pharmacy & Health Options click the blue Edit button next to Prescription Details in Communications.
4. You will required to give consent to receive text or phone calls.
5. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've successfully updated your preferences.

To edit text message preferences:

1. Follow the link Your Account to go to your Account Home page.
3. Click on Emails and Alerts tab.
4. Under the Pharmacy & Health Options click the blue Edit button next to the option you want to update.
5. Click the blue Save Changes button when you have made your changes.
6. You will see a confirmation message that you've successfully updated your preferences.

NOTE: If you have not already confirmed your account registration by providing your address, date of birth, and phone number, you will be directed to do so before proceeding.

7. To sign up for Rx alert text messages, select Yes under the question Would you like to receive text message Rx Alerts? If you would prefer not to receive text messages, select No.
8. Click the blue Save Changes button when you have made your changes.
9. You will see a confirmation message that you've successfully updated your text message preferences.

NOTE: If you have not made any changes, you will not receive a confirmation message. Click Cancel to return to the Emails and Alerts page.

To add a prescription refill reminder:

1. Follow the link Your Account to go to your Account Home page.
2. Click onEmails and Alerts .
3. Under thePharmacy & Health Options click the blue Edit button next to Refill Reminders.
4. Select how you would like to receive the refill reminders.
5. Click the blue Save Changes button when you have made your changes. .
6. You will see a confirmation message that you've successfully updated your preferences.

NOTE: If you have not already confirmed your account registration by providing your address, date of birth, and phone number, you will be directed to do so before proceeding.

• Follow the link Your Account to go to your Account Home page.
• Click on Messages tab.
• The number of messages you have will appear in parentheses.
• Click on the subject line to open the message.

To delete messages:

1. Follow the link Your Account to go to your Account Home page.
2. Click theMessages tab
4. Select the checkbox next to each message you'd like to delete and click the bright blue Delete button. You will see a Confirm Your Request window that asks: Are you sure you want to delete the selected messages?
5. Click Yes to delete the messages.

Yes, you will receive a message that says your prescription is not ready and that we did not receive approval from your provider.

To save a store location:

1. Follow the link Your Account to go to your Account Home page.
2. Hover over the Personal Settings tab and click My Walgreens Store from the drop down menu. If you have previously selected a preferred store, you'll see it here. Click the blue Change Store button to select a new store. You will be directed to the Store Locator page.
3. Search for a store using your preferred method (city, state or zip, street address) and optionally filter by store features (Open 24 Hours, Drive-thru Pharmacy, Immunizations, Printer Cartridge Refills, Redbox DVD Rentals). Once you have selected your preferences, click Find a Store to get your Store Results.
4. In the left navigation, click the blue Make This My Store button next to the store location you'd like to save.

To update your information, you will need to contact your selected Walgreens store. To find your store's phone or address quickly, go to Store Locator (in bright blue) near the top of each web page.

Account suspensions and deactivations, like changes to your name, cannot be done online. Please call Walgreens.com Customer Service, toll-free, at 1-877-250-5823.

To delete your account on the Walgreens mobile app, please follow these instructions:

1. Click on the account icon in the top right corner.
2. Click the delete account button on the bottom right of the account page.
3. Review the account deletion notice.
4. Click delete.

Family Prescriptions is a pharmacy account management tool where the family administrator can perform basic prescription services including viewing, printing, ordering prescriptions, and basic account management for minors and other adults (based on permission). Information on your Family Prescriptions account is located under the My Pharmacy Account section on your Pharmacy Home page. To add an adult, administrators must invite the adult through the Family Prescriptions Add an adult link. Children and pets that have had prescriptions filled at Walgreens in the last 18 months can be added with basic information and a prescription number through the Add a child or Add a pet links. Please note: all adults must have a Walgreens.com account. Invited adult members without an account can create one through a link in the invitation email.

Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page. Under the My Pharmacy Account section on the right side of the page, click the Family prescriptions link. In the middle of the page, you will see three buttons:Add an adult, Add a child, and Add a pet. Select the appropriate option and you will be taken to the corresponding page with simple instructions on how to add an account.

To add an adult to your account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.
2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link.
3. Click the blue Add an adult button under Who Can You Add? in the middle of the page.
4. Fill in the adult's first name, last name, date of birth,and email address.

NOTE: Please make sure you use the name of the family member exactly as listed on his or her prescriptions.

5. Type an optional personal message in the Additional Message text field; this is a private message that will be sent to the adult you are adding to your account.

NOTE: A Walgreens.com account is not required to invite an adult. However, he or she may be prompted to create an account before accepting the invite.

6. Click Continue to go to the Review and Submit page.
7. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

An email message will be sent to invite this person to join your Family Prescriptions account on Walgreens.com. (Follow "How do I accept an invitation to join a Family Prescriptions account?" for information on how an adult accepts a Family Prescriptions account invitation.) The invitation will appear as pending until it is accepted. You will receive an email and an alert on your Account Home page once the invited adult has completed the Authorization for Release of Information to Personal Representative form and accepted your invitation.

To verify that an adult was added, click on Your Account to go to your Account Home page. Hover over the Pharmacy & Health tab and select Family Prescriptions from the drop down menu. You will see your information as well as the information of other accounts you manage. Next to Account Status, Invite Pending means the invitation was successfully sent. Full Access means the invitation has been sent and approved. If you experience difficulties, please call Customer Service toll-free, at 1-877-250-5823.

Walgreens.com accounts use your email address as the username; the same email address cannot be used for multiple Walgreens.com accounts.

You can use your shared email address as the main administrator for your Family Prescriptions account. Just follow these steps:

1. One adult must create a separate Walgreens.com account with a different email address. If the adult does not have his or her own email address, we suggest signing up for a free account through Yahoo! Mail,Gmail, Hotmail, or check with your internet service provider.
2. From the Walgreens.com account with the email address you share, send an invitation to the other adult. (For instructions on adding and adult to your account, follow How do I add an adult to my account?) This will make the account with your shared email address the Family Prescriptions administrator.
3. The invited adult must sign in to the newly created email address to confirm the invitation.

Once the accounts are linked, the account administrator (your shared email address) will receive all transactional emails for each member of a Family Prescriptions account. This way, you can still utilize your shared email address to manage your prescriptions.

If the invited member has a Walgreens.com account you will be required to enter the name, date of birth, and phone number exactly as it appears on the member's account. Or an active prescription number from the past 18 months can be entered.

To add a child to your account:

1. Sign into your account and go to your Account Home page.
2. Under the Profile tab, click on Family Prescriptions.
3. Click the blue Add a child button under Who Can You Add? in the middle of the page.
4. Fill in your child's first and last name, date of birth, and prescription number (not contact lens prescriptions). This information must match the information on the child's Pharmacy records.
5. Click Continue to go to the Review and Submit page.
6. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

To verify that a child was added, click the Menu tab, select Settings, then select Family Prescriptions from the drop down menu. You will see your information as well as the information of the other accounts you manage. Next to Account Status you should see Full Access.

NOTE: If you are experiencing difficulty adding your child, please contact your local Walgreens pharmacy to verify the information on your child's account. Any child (under 18 years of age) who does not already have a separate account must have a prescription filled by Walgreens in the last 18 months to be added to a Family Prescriptions account.

To add a pet to your Family Prescriptions account:

1. Sign into your account and go to your Account Home page.
2. Under the Profile tab click onFamily Prescriptions.
3. Click the blue Add a pet button under Who Can You Add? in the middle of the page.
4. Fill in your pet's first and last name and prescription number. This information must match the information from your pet's Pharmacy records.
5. Click Continue to go to the Review and Submit page.
6. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

If the child or pet does not already have a Walgreens.com account, you can add them simply with Name, Date of Birth and Walgreens prescription number from the last 18 months. Please note, the information you enter must match what is on the prescription label. If you notice any discrepancies with the information on the label that must be corrected, please contact your local Walgreens store.

When an adult family member or a child with a walgreens.com account is invited to join a Family Prescriptions account, he or she will receive an email or text message invitation to join that account. The invitation will be pending until it is accepted. To accept the invitation, the adult will need to click "Accept invite; grant permission" to allow pharmacy account management. The administrator will also receive notification that the invitation has been accepted. Adults will always have full control over their accounts and can opt out at any time.

If someone has invited you to join a Family Prescriptions account, you will have received an email or text message as well as an email in your messages on your Account Home page. To accept the invitation:

1. If you have an existing account click on the link in the alert or email to go to Walgreens.com. If you are not already signed in, you will be prompted to do so.
2. Click on the link in the email or text message to view the invitation. Click "Accept invite; grant permission".
3. You will see a confirmation banner showing you successfully provided access to your health and prescription information to the person who sent you the invitation.

If an error occurs and you cannot accept an invitation, double check with the account administrator (who sent you the invitation) that the information he or she entered is exactly the same as on your Walgreens.com profile.

Make sure there is not another Walgreens.com account already signed in on your computer. If another user is signed in, your unique invitation link will not work. Visit any page of Walgreens.com and click Sign Out in the upper right corner, then sign in to your account.

To manage who has access to your account:

1. Click on Prescriptions then click Settings and Family Prescriptions. Click Get started next to manage account access and permissions for Family Prescriptions
2. You will see the full name of anyone who manages your Walgreens account.
3. To turn off access to your account, select the checkbox next to the administrator's name and click the blue Turn Off Access button.
4. In the confirmation request popup, click Yes to remove access or No to make no changes.

Only if the child has their own Walgreens.com account with username and password. Children whose account was created through the Family Prescriptions Add a child process will not have a username and password, which are required to sign in. If the child is between ages 13 and 17 and already had an account before the Family Prescriptions account was created, he or she can sign in and remove access. Follow How do I control who manages my account? for instructions on editing account access.

If a child has a Walgreens.com account with a username and password, he or she can utilize all pharmacy features on the site. Children whose account was created through the Family Prescriptions Add a child process will not have a username and password; these accounts require all online pharmacy actions to be performed by the Family Prescriptions account administrator.

If your child has a Walgreens.com account with username and password, access to their account will be removed from the Family Prescriptions account administrator. For those whose account was created as a child account through the Family Prescriptions process, when the child turns 18, he or she will be removed from the family account. The Family Prescriptions account administrator will receive notice that the child has been removed. If your child wants to continue to have his or her account managed by the account administrator, the family administrator will need to re-invite the member.

All Walgreens prescription numbers are seven digits then a hyphen then 5 more digits. Occasionally the leading zero in the prescription number will be left off the prescription label. If your prescription is missing a digit on either side of the hyphen, try adding a zero at the beginning of the number.

To remove a family member from your account:

1. Follow the link Your Account tab to go to your Account Home page.
2. Locate the name of the family member whose account you no longer wish to manage and find the Account Status field. Click Remove. A confirmation box will appear.
3. Click Remove Family Member to confirm, or Cancel to go back to your Family Prescriptions page.

To renew access:

-Click on the link in the email or text message to view the invitation. Click "Accept invite; grant permission"..

- You will see a confirmation banner showing you successfully provided access to your health and prescription information to the person who sent the invitation.

Access to accounts can be lost if the family member denied access to their account or if the family member needs to be re-authenticated. Thirty days before the Authorization for Release of Information to Personal Representative is to expire, reminder emails are sent to the corresponding family member. It is also possible that a family member denied access to an administrator. If the administrator wants to continue to manage the account, the administrator needs to add the adult to the account again, which will send the adult a new invitation. The invitation will be pending until it is accepted. By accepting the invitation, the member agrees to give the sender permission to manage their pharmacy account.

No. Family Prescriptions cannot manage contact lens prescriptions. Those customers looking to purchase contact lenses will need to sign in to their own accounts.

The below chart gives some helpful guidelines as to the requirements for managing your family's prescription accounts.

Walgreens.com supports the following browsers:

• Microsoft, Edge
• Mozilla Firefox 99 and above
• Google Chrome 99 and above
• Safari 12.1 and above

If your browser and version is not listed, we recommend using a supported browser. Otherwise, pages may not display correctly and certain features may not work.

Several features of our site require installation of third-party applications, including Adobe Acrobat, Flash, and Java. These are available at no charge to you.

To install any of these applications, select the appropriate icon and follow the instructions to install them on your computer.

Cookies are small files that are stored on your computer that remember information about your preferences; such as passwords and other user specific information. They allow you to move within our website without having to log in at every page you visit on the site.

They permit you to take full advantage of walgreens.com features and they record your activity on the site in order to provide better service when you return to our site.

Clearing cookies basically gives you the ability to restart your browser with all fresh information so that it is not using old information to control your online session.

No, you do not. You can customize which cookies you are going to remove before you complete the process.

It is a means of helping to improve how fast data is opened while browsing the internet. In most cases, each time a web page is opened, the content is sent to your temporary internet files. The next time you visit a page that you have previously opened, it will open from the cache rather than downloading the content on the page again.

By using cache to open the site, you are not getting the most current version of the site. Normally, this would be fine, but we frequently do updates to our site. So, if updates were made to the site, you will not see the changes because you don't have the most current version of the page. You will not be able to see the changes without clearing the cache on your computer.

No, this is your choice. This is merely a suggestion by Walgreens to assist customers with technical issues on the site.

To ensure you have the most current instructions on how to clear the cookies or cache on your internet browser, please use the links below to access the support section of the browser that you are using. Please note that once you access the links below, you will need to search the terms "clear cookie" or "clear cache" to find information related to that topic. Generally, the search box is located at the top right of the page.

• Apple, Safari:https://www.apple.com/support/safari
• Google, Chrome:https://www.google.com/support/chrome
• Microsoft, Edge:https://support.mozilla.com

Please contact our customer service department for additional assistance by calling 877-250-5823.