Account

A: To update your email address and other personal information:

1. Follow the link Your Account to go to the Account Home page. If you are not signed in, you will be prompted to do so.

2. Hover over the Personal Settings tab and select Personal Information from the drop-down menu.

3. Click the blue Edit button in the gray box corresponding to the information you would like to change.

4. When you have finished updating your information, click the blue Save Changes button. At the top of the module, you will see a message in a bright green box: Changes to your personal information were successfully saved. If you've updated your email address and/or username, you will also receive an email confirming the change.

NOTE: To update changes to your name, please call Walgreens.com Customer Service, toll-free, at 1-877-250-5823.

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A: To change your account password:

1. Follow the link Your Account to go to the Account Home page. If you are not signed in, you will be prompted to do so.

2. Hover over the Personal Settings tab and select Personal Information from the drop down menu.

3. Click the blue Edit button in the box labeled Sign In & Security Information. You will be prompted to confirm your password.

4. Enter your current password and click Confirm to go to the Sign In and Security Information page.

5. Type the new password you would like to use in the field marked Password, then re-type the new password exactly the same in the field marked Re-type Password.

6. When you have finished updating your information, click the blue Save Changes button. At the top of the module, you will see a message in a bright green box: You have successfully updated your Sign In and Security Information.

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A: To update your name, please call Customer Service, toll-free, at 1-877-250-5823. For security purposes, a name change cannot be done online.

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A: To edit your communication preferences:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page. Here, you can edit your text message alerts, automated phone calls, email reminders, email subscriptions, and your personal reminders.

3. Next to each section on this page, you will see either a bright blue Edit, Sign Up or Add Personal Reminder button. Click this button to edit the information in that section.

4. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've updated your communication preferences.

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A: To edit email subscription options:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Click the blue Edit button in the Email Subscriptions section. You will be taken to the Edit Your Email Preferences page.

4. To subscribe to an email, check the corresponding box. To stop receiving an email, uncheck the corresponding box.

5. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've successfully updated your email preferences.

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A: For your security, by default, prescription refill and pharmacy transactional emails do not include prescription names, numbers, or dosage information.

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A: To opt-in to seeing this information in your pharmacy emails:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Scroll down to the Your Pharmacy Preferences section and click the Update the way this information is shown link.

4. Click the button next to Include my prescription name, number and dosage information in all pharmacy-related transactional emails link.

5. Click the blue Save Changes button when you have made your changes. You will see a confirmation message that you've successfully updated your preferences.

NOTE: At this time, the opt-in function is not available for Duane Reade nor Mail Service.

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A: To edit text message preferences:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Click the blue Edit button in the Text Message section. You will be taken to the Edit Text Message Preferences page.

NOTE: If you have not already confirmed your account registration by providing your address, date of birth, and phone number, you will be directed to do so before proceeding.

4. To sign up for Rx alert text messages, select Yes under the question Would you like to receive text message Rx Alerts? If you would prefer not to receive text messages, select No.

5. Click the blue Save Changes button when you have made your changes.

6. You will see a confirmation message that you've successfully updated your text message preferences.

NOTE: If you have not made any changes, you will not receive a confirmation message. Click Cancel to return to the Communication Preferences page.

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A: To edit automated phone alert settings:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Locate the Automated Phone Alerts section. To sign up for automated phone alerts, select Yes next to the question Would you like to receive automated phone call alerts? If you would prefer not to receive automated phone alerts, select No.

NOTE: This applies to automated phone alerts only. Your Walgreens pharmacist may need to contact you with other prescription-related questions. To add or change the phone number associated with your account, click the Manage your phone number(s) link.

4. Click the blue Save button when you have made your changes.

5. You will see a confirmation message that you've successfully updated your phone alert preferences.

NOTE: If you have not made any changes, you will not receive a confirmation message.

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A: To add a prescription refill reminder:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Click the blue Sign Up button in the Prescription Refill Reminders section. You will be taken to the Email Reminder Confirmation page.

NOTE: If you have not already confirmed your account registration by providing your address, date of birth, and phone number, you will be directed to do so before proceeding.

4. Review the information on the screen. If this is correct, click the blue Submit button to sign up for reminders.

5. You will see a confirmation message that you will now receive prescription refill reminders.

To stop receiving prescription refill reminder emails, click the Stop Prescription Refill Reminder Emails link on the Communication Preferences page.

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A: To add a personal reminder:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and select Communication Preferences from the drop down menu. You will be directed to the Manage Communication Preferences page.

3. Click the blue Add Personal Reminder button in the Personal Reminders section.

4. In the popup that appears on your screen, use the drop down menu to select your reminder type, fill in the message reminder field with a description of the reminder, use the drop down to select the number of repeats, and use the calendar icons to select the start and end dates of the event.

5. Click the blue Save button. You will see a confirmation message that you have saved a personal reminder. It will also appear in your Personal Reminders section.

To change or delete a personal reminder, click the Edit or Delete link next to the event in the Personal Reminders section.

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A: To access your personal alert messages on Walgreens.com, follow the link Your Account to go to your Account Home page. Look for You have __ message(s)! at the top of the page. Select the You have _ message(s)! link to view your Inbox. You can also hover over the Orders & Activity tab and select Messages from the drop down menu. There is also a link to messages in the global header of Walgreens.com under Your Account and Shopping List.

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A: To delete messages:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Orders & Activity tab and select Messages from the drop down menu.

3. Select the checkbox next to each message you'd like to delete and click the bright blue Delete button. You will see a Confirm Your Request window that asks: Are you sure you want to delete the selected messages?

4. Click Yes to delete the messages.

TROUBLESHOOTING: If you do not see the confirmation box/window, or if the confirmation link does not work, make sure you have JavaScript turned on. If your computer and browser do not have JavaScript enabled, open the message you'd like to delete, scroll to the bottom of the message, and click the blue Delete link.

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A: Yes, you will receive a message that says your prescription is not ready and that it was denied by your provider.

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A: To save a store location:

1. Follow the link Your Account to go to your Account Home page.

2. Hover over the Personal Settings tab and click My Walgreens Store from the drop down menu. If you have previously selected a preferred store, you'll see it here. Click the blue Change Store button to select a new store. You will be directed to the Store Locator page.

3. Search for a store using your preferred method (city, state or zip, street address) and optionally filter by store features (Open 24 Hours, Drive-thru Pharmacy, Immunizations, Printer Cartridge Refills, Redbox DVD Rentals). Once you have selected your preferences, click Find a Store to get your Store Results.

4. In the left navigation, click the blue Make This My Store button next to the store location you'd like to save.

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A: To update your information, you will need to contact your selected Walgreens store. To find your store's phone or address quickly, go to Store Locator (in bright blue) near the top of each web page.

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A: Account suspensions and deactivations, like changes to your name, cannot be done online. Please call Walgreens.com Customer Service, toll-free, at 1-877-250-5823.

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A: Family Prescriptions is a pharmacy account management tool where the family administrator can perform basic prescription services including viewing, printing, ordering prescriptions, and basic account management for minors and other adults (based on permission). Information on your Family Prescriptions account is located under the My Pharmacy Account section on your Pharmacy Home page. To add an adult, administrators must invite the adult through the Family Prescriptions Add an adult link. Children and pets that have had prescriptions filled at Walgreens in the last 18 months can be added with basic information and a prescription number through the Add a child or Add a pet links. Please note: all adults must have a Walgreens.com account. Invited adult members without an account can create one through a link in the invitation email.

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A: Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page. Under the My Pharmacy Account section on the right side of the page, click the Family rescriptions link. In the middle of the page, you will see three buttons: Add an adult, Add a child, and Add a pet. Select the appropriate option and you will be taken to the corresponding page with simple instructions on how to add an account.

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A: To add an adult to your account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.

2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link.

3. Click the blue Add an adult button under Who Can You Add? in the middle of the page.

4. Fill in the adult's first name, last name, date of birth,and email address.

NOTE: Please make sure you use the name of the family member exactly as listed on his or her prescriptions.

5. Type an optional personal message in the Additional Message text field; this is a private message that will be sent to the adult you are adding to your account.

NOTE: A Walgreens.com account is not required to invite an adult. However, he or she may be prompted to create an account before accepting the invite.

6. Click Continue to go to the Review and Submit page.

7. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

An email message will be sent to invite this person to join your Family Prescriptions account on Walgreens.com. (Follow "How do I accept an invitation to join a Family Prescriptions account?" for information on how an adult accepts a Family Prescriptions account invitation.) The invitation will appear as pending until it is accepted. You will receive an email and an alert on your Account Home page once the invited adult has completed the Authorization for Release of Information to Personal Representative form and accepted your invitation.

To verify that an adult was added, click on Your Account to go to your Account Home page. Hover over the Pharmacy & Health tab and select Family Prescriptions from the drop down menu. You will see your information as well as the information of other accounts you manage. Next to Account Status, Invite Pending means the invitation was successfully sent. Full Access means the invitation has been sent and approved. If you experience difficulties, please call Customer Service toll-free, at 1-877-250-5823.

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A: Walgreens.com accounts use your email address as the username; the same email address cannot be used for multiple Walgreens.com accounts.

You can use your shared email address as the main administrator for your Family Prescriptions account. Just follow these steps:

1. One adult must create a separate Walgreens.com account with a different email address. If the adult does not have his or her own email address, we suggest signing up for a free account through Yahoo! Mail, Gmail, Hotmail, or check with your internet service provider.

2. From the Walgreens.com account with the email address you share, send an invitation to the other adult. (For instructions on adding and adult to your account, follow How do I add an adult to my account?) This will make the account with your shared email address the Family Prescriptions administrator.

3. The invited adult must sign in to the newly created email address to confirm the invitation.

Once the accounts are linked, the account administrator (your shared email address) will receive all transactional emails for each member of a Family Prescriptions account. This way, you can still utilize your shared email address to manage your prescriptions.

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A: If the invited member has a Walgreens.com account you will be required to enter the name, date of birth, and phone number exactly as it appears on the member's account. Or an active prescription number from the past 18 months can be entered. A Walgreens.com account is not required, however the invited member may be prompted to create an account.

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A: To add a child to your account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.

2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link.

3. Click the blue Add a child button under Who Can You Add? in the middle of the page.

4. Fill in your child's first and last name, date of birth, and prescription number (not contact lens prescriptions). This information must match the information on the child's Pharmacy records.

5. Click Continue to go to the Review and Submit page.

6. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

To verify that a child was added, click on Your Account to go to your Account Home page. Hover over the Pharmacy & Health tab and select Family Prescriptions from the drop down menu. You will see your information as well as the information of other accounts you manage. Next to Account Status, Invite Pending means the invitation was successfully sent. Full Access means the invitation has been sent and approved.

NOTE: If you are experiencing difficulty adding your child, please contact your local Walgreens pharmacy to verify the information on your child's account. Any child (under 18 years of age) who does not already have a separate account must have a prescription filled by Walgreens in the last 18 months to be added to a Family Prescriptions account.

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A: To add a pet to your Family Prescriptions account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.

2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link.

3. Click the blue Add a pet button under Who Can You Add? in the middle of the page.

4. Fill in your pet's first and last name and prescription number. This information must match the information from your pet's Pharmacy records.

5. Click Continue to go to the Review and Submit page.

6. Click Confirm if the information displayed on the page is correct, or click Edit information to make changes.

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A: If the child or pet does not already have a Walgreens.com account, you can add them simply with Name, Date of Birth and Walgreens prescription number from the last 18 months. Please note, the information you enter must match what is on the prescription label. If you notice any discrepancies with the information on the label that must be corrected, please contact your local Walgreens store.

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A: Most likely, the information you provided on the invitation form does not exactly match the information on the adult's Walgreens.com account. Verify the information with the person you are inviting and try to send another invitation with the corrected information. If this still doesn't work, please call Customer Service toll-free, at 1-877-250-5823.

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A: When an adult family member is invited to join a Family Prescriptions account, he or she will receive an email invitation to join that account. The invitation will be pending until it is accepted. To accept the invitation, the adult will need to click Accept on the Authorization for Release of Information to Personal Representative form to allow pharmacy account management. The administrator will also receive notification that the invitation has been accepted. Adults will always have full control over their accounts and can opt out at any time.

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A: If someone has invited you to join a Family Prescriptions account, you will have received an email as well as an alert on your Account Home page. To accept the invitation:

1. Click on the link in the alert or email to go to Walgreens.com. If you are not already signed in, you will be prompted to do so.

2. Review the information in each section of the Authorization for Release of Information to Personal Representative form. If any of the information is incorrect, or if you do not know the person who sent you the request, click Decline in the bottom left corner of the page.

3. In Section 5, use the drop down menus to select an expiration date for this authorization. You can always manually de-authorize Family Prescriptions access.

4. In Section 7, enter your Walgreens.com password as your electronic authorization signature.

5. Click Accept to complete the authorization. You will be taken to the confirmation page where you will see an "Authorization Complete" message at the top.

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A: If an error occurs and you cannot accept an invitation, double check with the account administrator (who sent you the invitation) that the information he or she entered is exactly the same as on your Walgreens.com profile.

Make sure there is not another Walgreens.com account already signed in on your computer. If another user is signed in, your unique invitation link will not work. Visit any page of Walgreens.com and click Sign Out in the upper right corner, then sign in to your account. If no account is currently signed in, you will be prompted to enter your Walgreens.com username and password to accept the Family Prescriptions invitation.

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A: To manage who has access to your account:

1. Click on Your Account to go to your Account Home page. If an inarticleidual manages your Walgreens account, you will see "Account is being managed by [NAME]" in the upper right side of the page.

2. Click Edit Account Access. You will see the full name of anyone who manages your Walgreens account.

3. To turn off access to your account, select the checkbox next to the administrator's name and click the blue Turn Off Access button.

4. In the confirmation request popup, click Yes to remove access or No to make no changes.

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A: Only if the child has their own Walgreens.com account with username and password. Children whose account was created through the Family Prescriptions Add a child process will not have a username and password, which are required to sign in. If the child is between ages 13 and 17 and already had an account before the Family Prescriptions account was created, he or she can sign in and remove access. Follow How do I control who manages my account? for instructions on editing account access.

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A: If a child has a Walgreens.com account with a username and password, he or she can utilize all pharmacy features on the site. Children whose account was created through the Family Prescriptions Add a child process will not have a username and password; these accounts require all online harmacy actions to be performed by the Family Prescriptions account administrator.

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A: If your child has a Walgreens.com account with username and password, access to their account will be removed from the Family Prescriptions account administrator. For those whose account was created as a child account through the Family Prescriptions process, when the child turns 18, he or she will be removed from the family account. The Family Prescriptions account administrator will receive notice that the child has been removed. If your child wants to continue to have his or her account managed by the account administrator, he or she will need to create a new Walgreens.com account. The family administrator will then need to invite the new adult as an adult member.

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A: All Walgreens prescription numbers are seven digits then a hyphen then 5 more digits. Occasionally the leading zero in the prescription number will be left off the prescription label. If your prescription is missing a digit on either side of the hyphen, try adding a zero at the beginning of the number.

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A: To remove a family member from your account:

1. Sign in to your account and click the Pharmacy & Health tab to go to your Pharmacy Home page.

2. Under the My Pharmacy Account section on the right side of the page, click the Family Prescriptions link. Here you can see the status of all the accounts you manage.

3. Locate the name of the family member whose account you no longer wish to manage and find the Account Status field. Click Remove. A confirmation box will appear.

4. Click Remove Family Member in the to confirm, or Cancel to go back to your Family Prescriptions page.

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A: To renew access:

- If your prescriptions account authorization has expired:
Have the Family Prescriptions account administrator send a new invitation to join a Family Prescriptions account.

- If your prescriptions account authorization has not yet expired:
First, you must de-authorize account access. (See "How do I control who manages my account?" for instructions.) Then, have the Family Prescriptions account administrator send a new invitation to join a Family Prescriptions account.

Then, complete the Authorization for Release of Information to Personal Representative form to grant access to your account. (See "How do I accept an invitation to join a Family Prescriptions account?" for more information.) To avoid having to reactivate Family Prescriptions account management each year, we recommend choosing a date further in the future in section 5 of the authorization form. (The default expiration date is one year from the date of authorization.)

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A: Access to accounts can be lost if the family member denied access to their account or if the family member needs to be re-authenticated. Thirty days before the Authorization for Release of Information to Personal Representative is to expire, reminder emails are sent to the corresponding family member. It is also possible that a family member denied access to an administrator. If the administrator wants to continue to manage the account, the administrator needs to add the adult to the account again, which will send the adult a new invitation. The invitation will be pending until it is accepted. By accepting the invitation, the member agrees to give the sender permission to manage their pharmacy account.

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A: No. Family Prescriptions cannot manage contact lens prescriptions. Those customers looking to purchase contact lenses will need to sign in to their own accounts.

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A: The below chart gives some helpful guidelines as to the requirements for managing your family's prescription accounts.

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A: Walgreens.com supports the following browsers:

Microsoft Internet Explorer 8 and above
Mozilla Firefox 28 and above
Google Chrome 35 and above
Safari 5.1 and above

If your browser and version is not listed, we recommend using a supported browser. Otherwise, pages may not display correctly and certain features may not work.

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A: Several features of our site require installation of third-party applications, including Adobe Acrobat, Flash, and Java. These are available at no charge to you.

To install any of these applications, select the appropriate icon and follow the instructions to install them on your computer.

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A: Cookies are small files that are stored on your computer that remember information about your preferences; such as passwords and other user specific information. They allow you to move within our website without having to log in at every page you visit on the site.

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A: They permit you to take full advantage of walgreens.com features and they record your activity on the site in order to provide better service when you return to our site.

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A: Clearing cookies basically gives you the ability to restart your browser with all fresh information so that it is not using old information to control your online session.

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A: No, you do not. You can customize which cookies you are going to remove before you complete the process.

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A: It is a means of helping to improve how fast data is opened while browsing the internet. In most cases, each time a web page is opened, the content is sent to your temporary internet files. The next time you visit a page that you have previously opened, it will open from the cache rather than downloading the content on the page again.

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A: By using cache to open the site, you are not getting the most current version of the site. Normally, this would be fine, but we frequently do updates to our site. So, if updates were made to the site, you will not see the changes because you don't have the most current version of the page. You will not be able to see the changes without clearing the cache on your computer.

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A: No, this is your choice. This is merely a suggestion by Walgreens to assist customers with technical issues on the site.

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A: To ensure you have the most current instructions on how to clear the cookies or cache on your internet browser, please use the links below to access the support section of the browser that you are using. Please note that once you access the links below, you will need to search the terms clear cookies or "clear cache" to find information related to that topic. Generally, the search box is located at the top right of the page.
Apple, Safari:http://www.apple.com/support/safari
Google, Chrome:http://www.google.com/support/chrome\
Microsoft, Internet Explorer (IE):http://support.microsoft.com/ph/807
Mozilla, Firefox:http://support.mozilla.com

A: Please contact our customer service department for additional assistance by calling 877-250-5823.

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