• Shopping Assistance
    • Q: How do I shop Walgreens.com?

      A: Use the toolbar at the top of every Walgreens.com page to select and browse a product category. For prescription orders, click on the Pharmacy & Health tab at the top of any page under the Walgreens logo.

    • Q: What is the fastest way to find what I need?

      A: Click on the Search box on the Home Page and type in a keyword.

    • Q: How can I search Walgreens.com?

      A: In the search box at the top of Walgreens.com, type a keyword and click Search. If you're looking for a specific item, you can also type the Item Number, WIC (product code), SKU or UPC (leaving the last digit off) into the search box.

    • Q: I used the Search feature, but I still can't find what I need. Can you help me find it?

      A: After you have tried the suggested key words, try these options: 1) Try something less specific, instead of deodorant soap, try soap. 2) Try a synonym for the product. For example, instead of enteric aspirin, try low-dose aspirin. 3) Try a different category. For example, cotton balls may not only be in the beauty area, they may also be in the first aid area.

    • Q: Are product prices online the same as prices in my Walgreens store?

      A: No. Pricing may differ online and in-store. Upon request, Walgreens stores will price match to Walgreens.com Regular price. Online sale/promotional offers, pricing resulting from a typographical error, previous days pricing, contact lenses, photo, pharmacy, and health services are excluded. Item must be identical in brand name, description, size, weight, color, quantity and model number. If item is out of stock at the store, no rain checks will to be issued for a price match. Walgreens team member will validate price. Screen shots or printouts will not be accepted as proof of price. Price match is limited to one transaction per customer per day. Stores reserve the right to limit the amount of price adjustments made in a single transaction. Price Match requirements are subject to change.

      See Shop Help - Specials & Sales for more information.

    • Q: What is the difference between a Shopping Cart and a Shopping List?

      A: Shopping List
      Your Shopping List saves products you would like to order later. You must be registered and signed in to use your Shopping List. To add a product to your Shopping List, click the gray Add to Shopping List button below the item price and quantity. A popup confirmation will display where you can Keep Shopping or View Your List. You can also click the red X to continue shopping.

      If you'd like to buy a product from your Shopping List, click the blue Add to Cart button next to its individual listing. To select multiple items from your Shopping List to add to your cart, click the checkbox next to each item you'd like to add and click the blue Add Selected to Cart button at the top of your list. To remove a product from your list, click the blue Remove From List link next to that product.

      You can view your Shopping List at any time by selecting Shopping List from the drop down menu at the top right of any page.

      Shopping Cart
      Your Shopping Cart holds your selections until you check out. To choose a new product, click the blue Add to Cart button below the item price and quantity. To remove a product from your cart, click the blue Remove link next to that product on the right navigation column. To change the quantity, enter the new number in the Qty field and click Update. You can view the contents of your cart at any time by selecting the Cart icon at the top of any page.

    • Q: How long will my Shopping Cart hold my selected products?

      A: Your Shopping Cart will hold your products for 30 days.

      NOTE: Please remove out of stock products from your Shopping Cart before you check out.

    • Q: Can I check my store's inventory for products?

      A: Yes. Once you are on a product page, look for its in-store availability under the Add to Cart button. If you have signed into your account and have a preferred store selected, you will see its availability at that store. You can also click on the Check Other Stores link to search its in-store availability by location. If you do not have an account or are not logged in, you will see a Find At Store button instead. Once you click in, you can search by a zip code, address, city, or landmark, or choose the Use My Location button to find the product availability at a Walgreens store near you. The results will read as either In Stock with an estimated inventory or Not Available. Actual inventories may vary. Results are based on availability at the time of inquiry.

    • Q: Will Walgreens accept manufacturer's coupons printed from the Internet?

      A: Sure, but only for in-store purchases and as long as they are valid manufacturer's coupons. Browse Coupons to select and print coupons to use on your next trip to Walgreens.

    • Q: How can I submit a product suggestion?

      A: Follow Product Suggestion to enter your idea(s) and your contact information. When you're done, click Submit at the bottom of the page.

  • Pharmacy
    • Q: Now that I am fully registered, how do I order prescriptions?

      A: You can manage Refill Prescriptions or order Express Refills from the bright blue Pharmacy box on the Walgreens.com Home Page, or select the pharmacy tab to display all Pharmacy options. Select your prescription ordering method under the Manage Your Prescriptions header in the left column.

      NOTE: If you have already completed your full online pharmacy registration, you will be prompted to sign in. If you do not have an online pharmacy account, you will be prompted to Create a Pharmacy Registration.

      -- Refill Prescriptions:

      - Click the Refill Prescriptions button on the Pharmacy & Health page. You'll be prompted to sign in if you are not already.

      - On the Manage Prescriptions page, you will see all your prescriptions eligible for refills under the Prescription History tab. There are columns for Prescription, Last Filled, Status and Price, and Refills. A Refill Due icon will display next to a prescription that's currently due for a refill.

      - Select the box(es) next to the prescription(s) you want to refill, and click on the Add to Cart button to add them to your Shopping Cart.

      - A Shopping Cart confirmation box will appear, where you can select Continue Refilling or Checkout. If your prescription is eligible for 90-day Refills or is currently set for Auto Refills, this confirmation box will display your options.

      - Select Checkout to proceed to your Shopping Cart.

      - In your Shopping Cart, you can Continue Shopping or Proceed to Checkout (the bright blue button at the bottom of the right navigation column). You will also see links next to your prescription to Refill Another Prescription, Request a New Prescription, or Transfer a Prescription before you check out.

      - After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select a Store button to choose your local Walgreens store.)

      - To have your prescriptions shipped to you, select Ship to Me and click Continue.

      You can also edit your list to create a list of prescriptions you refill on a regular basis and hide those you do not. On the Manage Prescriptions page, click Hide from List to hide an expired or infrequently ordered prescription from your Prescription History list. You can always view this prescription again by selecting the Yes radio button next to Show Hidden Prescriptions?.

      -- New Prescriptions:

      NOTE: If you have a written prescription, please bring it to your local Walgreens for in-store pickup.

      - On the New Prescriptions page, please fill out the Doctor's First and Last Name, as well as the Doctor's Phone Number, the Drug's Name and Strength and the Drug Quantity. There are also checkboxes where you can set up a 90-day supply and/or indicate if you will accept a generic equivalent.

      - Click on the blue Add to Cart button at the bottom of the right navigation column.

      - You will be taken to your Shopping Cart where you can review your prescription order.

      - Click Continue Shopping to add more items to your shopping cart, or Proceed to Checkout (with the bright blue button at the bottom of the right navigation column) if you are ready to place your order.

      - After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select a Store button to choose your local Walgreens store.)

      - To have your prescriptions shipped to you, select Ship to Me and click Continue.

      -- Transfer Prescriptions:

      - On the Transfer Prescriptions page, you will need to Enter Your Prescription Details. You will see several areas to fill out: Pharmacy Name, Pharmacy Phone, Prescription Name, and Prescription Number.

      - If the administrator of a Family Prescriptions account, select the family member who the prescription belongs to from the Family Member Name drop-down menu.

      - Once this page is completed, click on the blue Add to Cart button at the bottom of the right navigation column.

      - You will be taken to your Shopping Cart where you can review your prescription order.

      - Click Continue Shopping to add more items to your shopping cart, or Proceed to Checkout (with the bright blue button at the bottom of the right navigation column) if you are ready to place your order.

      - After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred Pharmacy, choose your preferred date and time, and click Continue. (If you have not previously selected your preferred Walgreens pharmacy, click the Select a Store button to choose your local Walgreens store.)

      - To have your prescriptions shipped to you, select Ship to Me and click Continue.

      NOTE: Multiple transfer prescriptions can be added to your cart.

    • Q: Do I have to sign in to order prescription refills?

      A: No. As long as you have a Walgreens prescription number, you can use the blue In-Store Express Refills box on the right navigation column of the Home Page. Simply type in the prescription number to place your order.

    • Q: I only want to see the prescriptions I need to order today. How can I edit my list?

      A: On the Manage Prescriptions page under the Prescription History tab, select the checkbox next to the prescription you'd like to hide from your active list. Click the Hide from List link to hide an expired or infrequently ordered prescription. Your custom list will now be displayed each time you order refills. You can always view this prescription again by selecting the Yes radio button next to Show Hidden Prescriptions?.

    • Q: Can I view or hide prescriptions for family members?

      A: Yes, you can create a list of prescriptions for family members on a regular basis and hide those you do not. On the Order Refills page, select the bright blue Edit List button near the top of the right navigation column to see the current prescription views for your Family Prescriptions account. You can use the drop-down menu to View All family members or individual family members. Next to each prescription, you will see two radio buttons where you can select Show or Hide for each prescription. Select the bright blue Save button to continue. Your custom list will then be displayed each time you order refills.

    • Q: How much will my shipped prescription cost?

      A: At this time, we are unable to provide the subtotal or your prescription order online. To find out if a specific medication or quantity is covered by your standard co-pay, please contact your prescription insurance provider directly. Any prescription plans or drug discount programs you are enrolled in may affect your prescription drug prices. For pricing on prescriptions to be picked up at Walgreens, follow Store Locator. (Hours vary by location.)

    • Q: Can I request a generic equivalent?

      A: Yes, if there is an appropriate substitute available. Once the patent has expired on a drug, a generic equivalent can be manufactured by another pharmaceutical company. The generic manufacturer must meet the same standards set by the FDA that manufacturers are required to meet. Your pharmacist can answer any questions you may have about your medication and cost saving alternatives.

    • Q: What is the difference between the online and mail service pharmacies?

      A: The Walgreens.com online pharmacy is much like your neighborhood Walgreens store, only online. It can be used to request prescription orders to be picked up at your local Walgreens pharmacy, or our Walgreens.com shipping facility can mail your prescriptions to your specified address. The Walgreens Mail Service pharmacy is a coverage benefit for customers who are registered with a third party provider, usually through their employer. In order for their prescription costs to be covered, they are required to fill their prescriptions through the Mail Service pharmacy.

      Both Mail Service and online/store pickup prescriptions can be managed from your Pharmacy Home page.

    • Q: How much will my mail prescription cost?

      A: At this time, we are unable to provide the subtotal of your prescription order online. To find out if a specific medication or quantity is covered by your standard co-pay, please contact your prescription insurance provider directly. Any prescription plans or drug discount programs you are enrolled in may affect your prescription drug prices. For pricing on prescriptions to be picked up at Walgreens, visit the Store Locator.

    • Q: How do I set up a 90-day prescription and have it delivered?

      A: Your prescription must be eligible for a 90-day supply and your insurance plan/group must be eligible for 90-day supplies. Moreover, for a 90-day request, physicians and insurance (if needed) will be contacted to confirm that the 90-day supply is accepted.

      If your prescription is eligible for a 90-day supply, "90 Day Eligible" will appear under the Refills column on the Manage Prescriptions page. When ordering a prescription refill from the Manage Prescriptions page, a confirmation box will appear that says "One or more prescriptions that you selected may be eligible for a 90-day supply." Click Convert to 90 Day to convert your prescription to a 90-day supply. Click Continue To Manage Prescriptions add this prescription to your Shopping Cart and return to the Manage Prescriptions page, or Checkout to add this prescription to your Shopping Cart and proceed to checkout.

      You will also have a checkbox to request a 90-day supply on the new prescription request and transfer request forms. On your New Prescription page, look for the I would like a 90-day supply of this prescription, if available area with a checkbox near the bottom of the page. On the Transfer Prescription page, you can choose this option with a checkbox at the bottom of the page.

      NOTE: If the 90-day conversion is accepted, it does not mean there will be a discount for the prescription. It depends on your insurance coverage.

      On the Checkout page, you can select Pick Up or Ship to Home for your 90-day prescription(s). To finish, click on the bright blue Submit button at the bottom of the page to place your order.

    • Q: Can I receive product or contact lens orders with my prescriptions?

      A: We process prescriptions, contact lenses and product orders separately. You will receive separate shipments for each type of order and separate shipping charges will apply.

    • Q: What are the payment options for my prescription order?

      1. For In-Store Pickup: For faster service, enter your credit card information into ExpressPay and have your order billed in store when you pick it up. All other in store payment options are available when you pick up your prescription order.

      2. For Shipped Prescriptions: We accept all major credit cards. Credit card information must be entered or saved to your account at the time of your order.

    • Q: How can I get a discount on my prescriptions?

      A: Check out our Prescription Savings Club. You may be eligible for savings on thousands of brand name and generic medications, some only $12 for a 90-day supply! Talk to your pharmacist for eligibility details. A membership fee is required ($20 individual or $35 family per year). This program does not constitute insurance. Persons receiving prescription benefits from a publicly funded health care program are ineligible. Membership may be cancelled within 30 days from issue date for a full refund.

      Browse the complete Terms and Conditions or call toll-free, 1-866-WCARD-12 (1-866-922-7312) Walgreen Co., 200 Wilmot Rd., Deerfield, IL 60015.

    • Q: How do I transfer my prescriptions to a different Walgreens pharmacy?

      A: After your prescription(s) or refill(s) are in your Shopping Cart, go to Checkout. On the left navigation column, you will see a title, Choose Pickup or Shipping. Below this title, you will see your current Preferred Store for Pickup. Under your selected store's pharmacy hours, you will see a bright blue Change Store link. Select this link to go to the Store Locator page. Here, you can Find a Walgreens near you by City, State or Zip Code, Near street address or by store features such as Drive-thru Pharmacy or Open 24 Hours. Make your selections and select the bright blue Find a Store button at the bottom of the right navigation column. The next page will display all the Walgreens stores near you. Select Pick Up Here to make your store change. Choose a pickup date and pickup time and select the bright blue Continue with Pickup button at the bottom of the right navigation column. You will be taken to your Review Order page, where there is another opportunity to change your store location. Another bright blue Change Store link is located at the bottom of the left navigation column under your selected store's address. To complete your transfer, click on the bright blue Submit button at the bottom of the page.

    • Q: Can Walgreens add a flavor to my child's prescription?

      A: In most cases, yes. Select Flavor for more information.

    • Q: Can a friend or family member pick up my prescriptions?

      A: A friend or family member picking up your prescription at the pharmacy verifies that your friend or family member is involved in your immediate care. The pharmacy may give the filled prescription to your friend or family member but may only provide information based on the prescription(s) being picked up at that time.

    • Q: Can I change or cancel my online prescription order?

      A: Once a prescription order has been submitted in process, it cannot be cancelled online due to automated processing. Please contact your local pharmacy to have your in store pickup order cancelled. If your order placed for shipping has not yet shipped, you may cancel by calling toll-free, 1-877-250-5823.