A: Use the toolbar at the top
of every Walgreens.com page to select and browse a product category. For prescription orders,
click on the Pharmacy & Health tab at the top of any page under the Walgreens
logo.
A: In the search box at the top
of Walgreens.com, type a keyword and click Search. If you're looking for a specific
item, you can also type the Item Number, WIC (product code), SKU or UPC (leaving the last digit
off) into the search box.
A: After you have tried the
suggested key words, try these options: 1) Try something less specific, instead of
deodorant soap, try soap. 2) Try a synonym for the product. For example, instead of
enteric aspirin, try low-dose aspirin. 3) Try a different category. For example, cotton
balls may not only be in the beauty area, they may also be in the first aid area.
A: No. Pricing may differ online and in-store. Store Pickup/Web Pickup orders will be priced and charged using the online pricing.
Many online promotions are exclusive to a 'Ship to You' order and will not be accepted for Store Pickup/Web Pickup orders unless specifically noted otherwise. See Shop Help - Specials & Sales for more
information.
A: Shopping List
Your Shopping List saves products you would like to order later. You must be registered and
signed in to use your Shopping List. To add a product to your Shopping List, click the gray Add to Shopping List button below the item price and quantity. A popup confirmation will
display where you can Keep Shopping or View Your List. You can also click the red
X to continue shopping.
If you'd like to buy a product from your Shopping List, click the blue Add to Cart button next to its individual listing. To select multiple items from your Shopping List to add
to your cart, click the checkbox next to each item you'd like to add and click the blue Add
Selected to Cart button at the top of your list. To remove a product from your list, click
the blue Remove From List link next to that product.
You can view your Shopping List at any time by selecting Shopping List from the drop
down menu at the top right of any page.
Shopping Cart
Your Shopping Cart holds your selections until you check out. To choose a new product,
click the blue Add to Cart button below the item price and quantity. To remove a product
from your cart, click the blue Remove link next to that product on the right navigation
column. To change the quantity, enter the new number in the Qty field and click Update. You can view the contents of your cart at any time by selecting the Cart icon at the top of any page.
A: Yes. Once you have selected
a product, look for Availability under the product description. Below, you will
see Availability: Online or In-Store. Click on Find In-Store to enter your
selected store's zip code. On the next screen, you will be prompted to enter a zip code to find
the product availability at a Walgreens store near you. From there, you will be able to see if
your products are available at your selected store and nearby stores. The results will read: In-Stock or Not Available Here. Actual inventories may vary. Results are based on
availability at the time of inquiry.
A: Sure, but only for in-store
purchases and as long as they are valid manufacturer's coupons. Browse Coupons to select and print coupons
to use on your next trip to Walgreens.
A: Product orders without contact lenses can be cancelled within 30 minutes of order placement.
Please contact Customer Service toll-free, at 1-877-250-5823.
A: Walgreens reserves the right to set quantity-per-order limits on any and all items sold on
Walgreens.com. Our current quantity limit for most Walgreens.com items is 30. This limit is to
prevent excessively large orders that could deplete our inventory and inconvenience other
customers wanting to order the same item. Walgreens may also limit the item quantity available
to any single person or household over a given period of time. These restrictions may be
applied to orders using the same credit card, billing address, or shipping address.
A: Sorry, no. We process prescriptions, contact lenses and product orders separately. You will
receive separate shipments for each type of order and separate shipping charges will
apply.
A: We make every effort to complete your order as requested. If a product you requested is not
available at the time of processing, we will not create a backorder. We re-stock our inventory
regularly, so please check Walgreens.com within 5 to 7 business days; you may be able to order
the product again.
A: Yes. A Pre-Order button appears next to the products that qualify. Select Pre-Order and the item will be placed in your shopping cart. Your credit card
will not be charged until we ship the item to you.
To pre-order multiple items, please place a separate order for each one. They will be
shipped separately. The estimated release date (when the product will be available for sale) is
listed below the Pre-Order button on the product page.
Pre-orders cannot be added to a regular online order due to the future release date of the
pre-order product.
As soon as your pre-order ships, we will send an email to let you know it's on its way. Each
pre-order will ship separately. Standard shipping charges apply to pre-orders. See Shipping for details.
A: Your satisfaction is 100% guaranteed on all Walgreens Brand products! If you are not
completely satisfied, return the unused portion and we will refund the full price.
A: You can manage Refill Prescriptions or order Express Refills from the
bright blue Pharmacy box on the Walgreens.com Home Page, or select the Pharmacy tab to display all Pharmacy
options. Select your prescription ordering method under the Manage Your Prescriptions header in the left column.
NOTE: If you have already completed your full online pharmacy registration, you will be
prompted to sign in. If you do not have an online pharmacy account, you will be prompted to Create a Pharmacy
Registration.
-- Refill Prescriptions:
- Click the Refill Prescriptions button on the Pharmacy & Health page. You'll be prompted to
sign in if you are not already.
- On the Manage Prescriptions page, you will see all your prescriptions eligible for
refills under the Prescription History tab. There are columns for Prescription, Last Filled, Status and Price, and Refills. A Refill Due icon will
display next to a prescription that's currently due for a refill.
- Select the box(es) next to the prescription(s) you want to refill, and click on the Add to
Cart button to add them to your Shopping Cart.
- A Shopping Cart confirmation box will appear, where you can select Continue
Refilling or Checkout. If your prescription is eligible for 90-day Refills or
is currently set for Auto Refills, this confirmation box will display your
options.
- Select Checkout to proceed to your Shopping Cart.
- In your Shopping Cart, you can Continue Shopping or Proceed to Checkout (the bright blue button at the bottom of the right navigation column). You will also see links
next to your prescription to Refill Another Prescription, Request a New Prescription, or Transfer a Prescription before you check out.
- After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your
Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred
Pharmacy, choose your preferred date and time, and click Continue. (If you have not
previously selected your preferred Walgreens pharmacy, click the Select a Store button
to choose your local Walgreens store.)
- To have your prescriptions shipped to you, select Ship to Me and click Continue.
You can also edit your list to create a list of prescriptions you refill on a regular basis and
hide those you do not. On the Manage Prescriptions page, click Hide from List to
hide an expired or infrequently ordered prescription from your Prescription History list. You can always view this prescription again by selecting the Yes radio button next
to Show Hidden Prescriptions?.
-- New Prescriptions:
NOTE: If you have a written prescription, please bring it to your local
Walgreens for in-store pickup.
- On the New Prescriptions page, please fill out the Doctor's First and Last
Name, as well as the Doctor's Phone Number, the Drug's Name and Strength and
the Drug Quantity. There are also checkboxes where you can set up a 90-day supply and/or
indicate if you will accept a generic equivalent.
- Click on the blue Add to Cart button at the bottom of the right navigation column.
- You will be taken to your Shopping Cart where you can review your prescription
order.
- Click Continue Shopping to add more items to your shopping cart, or Proceed to
Checkout (with the bright blue button at the bottom of the right navigation column) if you
are ready to place your order.
- After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your
Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred
Pharmacy, choose your preferred date and time, and click Continue. (If you have not
previously selected your preferred Walgreens pharmacy, click the Select a Store button
to choose your local Walgreens store.)
- To have your prescriptions shipped to you, select Ship to Me and click Continue.
-- Transfer Prescriptions:
- On the Transfer Prescriptions page, you will need to Enter Your
Prescription Details. You will see several areas to fill out: Pharmacy Name, Pharmacy
Phone, Prescription Name, and Prescription Number.
- If the administrator of a Family Prescriptions account, select the family member who
the prescription belongs to from the Family Member Name drop-down menu.
- Once this page is completed, click on the blue Add to Cart button at the bottom of the right navigation
column.
- You will be taken to your Shopping Cart where you can review your prescription
order.
- Click Continue Shopping to add more items to your shopping cart, or Proceed to
Checkout (with the bright blue button at the bottom of the right navigation column) if you
are ready to place your order.
- After you select Proceed to Checkout, you will be taken to the Pick Up or Ship Your
Prescriptions page. To pick up your prescription, select Pick Up At Your Preferred
Pharmacy, choose your preferred date and time, and click Continue. (If you have not
previously selected your preferred Walgreens pharmacy, click the Select a Store button
to choose your local Walgreens store.)
- To have your prescriptions shipped to you, select Ship to Me and click Continue.
NOTE: Multiple transfer prescriptions can be added to your cart.
A: No. As long as you have a Walgreens prescription number, you can use the blue In-Store Express Refills box on the right
navigation column of the Home Page. Simply type in the prescription number to place your
order.
A: On the Manage Prescriptions page under the Prescription History tab,
select the checkbox next to the prescription you'd like to hide from your active list. Click
the Hide from List link to hide an expired or infrequently ordered prescription. Your
custom list will now be displayed each time you order refills. You can always view this
prescription again by selecting the Yes radio button next to Show Hidden
Prescriptions?.
A: Yes, you can create a list of prescriptions for family members on a regular basis
and hide those you do not. On the Order Refills page, select the bright blue Edit
List button near the top of the right navigation column to see the current
prescription views for your Family Prescriptions account. You can use the drop-down menu to View All family members or individual family members. Next to each prescription, you
will see two radio buttons where you can select Show or Hide for each
prescription. Select the bright blue Save button to continue. Your custom list will then
be displayed each time you order refills.
A: At this time, we are unable to provide the subtotal or your prescription order online. To
find out if a specific medication or quantity is covered by your standard co-pay, please
contact your prescription insurance provider directly. Any prescription plans or drug discount
programs you are enrolled in may affect your prescription drug prices. For pricing on
prescriptions to be picked up at Walgreens, follow Store Locator. (Hours vary by
location.)
A: Yes, if there is an appropriate substitute available. Once the patent has expired on a drug,
a generic equivalent can be manufactured by another pharmaceutical company. The generic
manufacturer must meet the same standards set by the FDA that manufacturers are required to
meet. Your pharmacist can answer any questions you may have about your medication and cost
saving alternatives.
A: The Walgreens.com online pharmacy is much like your neighborhood Walgreens store, only
online. It can be used to request prescription orders to be picked up at your local Walgreens
pharmacy, or our Walgreens.com shipping facility can mail your prescriptions to your specified
address. The Walgreens Mail Service pharmacy is a coverage benefit for customers who are
registered with a third party provider, usually through their employer. In order for their
prescription costs to be covered, they are required to fill their prescriptions through the
Mail Service pharmacy.
Both Mail Service and online/store pickup prescriptions can be managed from your Pharmacy
Home page.
A: At this time, we are unable to provide the subtotal of your prescription order online.
To find out if a specific medication or quantity is covered by your standard co-pay, please
contact your prescription insurance provider directly. Any prescription plans or drug discount
programs you are enrolled in may affect your prescription drug prices. For pricing on
prescriptions to be picked up at Walgreens, visit the Store
Locator.
A: Your prescription must be eligible for a 90-day supply and your insurance plan/group
must be eligible for 90-day supplies. Moreover, for a 90-day request, physicians and insurance
(if needed) will be contacted to confirm that the 90-day supply is accepted.
If your prescription is eligible for a 90-day supply, "90 Day Eligible" will appear
under the Refills column on the Manage Prescriptions page. When ordering a
prescription refill from the Manage Prescriptions page, a confirmation box will appear
that says "One or more prescriptions that you selected may be eligible for a 90-day supply."
Click Convert to 90 Day to convert your prescription to a 90-day supply. Click Continue To Manage Prescriptions add this prescription to your Shopping Cart and
return to the Manage Prescriptions page, or Checkout to add this prescription to
your Shopping Cart and proceed to checkout.
You will also have a checkbox to request a 90-day supply on the new prescription request and
transfer request forms. On your New Prescription page, look for the I would like a
90-day supply of this prescription, if available area with a checkbox near the bottom of
the page. On the Transfer Prescription page, you can choose this option with a checkbox
at the bottom of the page.
NOTE: If the 90-day conversion is accepted, it does not mean there will be a discount for
the prescription. It depends on your insurance coverage.
On the Checkout page, you can select Pick Up or Ship to Home for your
90-day prescription(s). To finish, click on the bright blue Submit button at the bottom
of the page to place your order.
A: We process prescriptions, contact lenses and product orders separately. You will receive
separate shipments for each type of order and separate shipping charges will apply.
1. For In-Store Pickup: For faster service, enter your credit card information into
ExpressPay and have your order billed in store when you pick it up. All other in store payment
options are available when you pick up your prescription order.
2. For Shipped Prescriptions: We accept all major credit cards. Credit card
information must be entered or saved to your account at the time of your order.
A: Check out our Prescription
Savings Club. You may be eligible for savings on thousands of brand name and generic
medications, some only $12 for a 90-day supply! Talk to your pharmacist for eligibility
details. A membership fee is required ($20 individual or $35 family per year). This program
does not constitute insurance. Persons receiving prescription benefits from a publicly funded
health care program are ineligible. Membership may be cancelled within 30 days from issue date
for a full refund.
Browse the complete Terms
and Conditions or call toll-free, 1-866-WCARD-12 (1-866-922-7312) Walgreen Co., 200
Wilmot Rd., Deerfield, IL 60015.
A: After your prescription(s) or refill(s) are in your Shopping Cart, go to Checkout. On the left navigation column, you will see a title, Choose Pickup or
Shipping. Below this title, you will see your current Preferred Store for Pickup.
Under your selected store's pharmacy hours, you will see a bright blue Change Store link.
Select this link to go to the Store Locator page. Here, you can Find a Walgreens near you by City, State or Zip Code, Near street address or by store features
such as Drive-thru Pharmacy or Open 24 Hours. Make your selections and select the
bright blue Find a Store button at the bottom of the right navigation column. The next
page will display all the Walgreens stores near you. Select Pick Up Here to make your
store change. Choose a pickup date and pickup time and select the bright blue Continue with
Pickup button at the bottom of the right navigation column. You will be taken to your Review Order page, where there is another opportunity to change your store location.
Another bright blue Change Store link is located at the bottom of the left navigation
column under your selected store's address. To complete your transfer, click on the bright blue Submit button at the bottom of the page.
A: A friend or family member picking up your prescription at the pharmacy verifies that your
friend or family member is involved in your immediate care. The pharmacy may give the filled
prescription to your friend or family member but may only provide information based on the
prescription(s) being picked up at that time.
A: Once a prescription order has been submitted in process, it cannot be cancelled
online due to automated processing. Please contact your local pharmacy to have your in store
pickup order cancelled. If your order placed for shipping has not yet shipped, you may cancel
by calling toll-free, 1-877-250-5823.
A: In-Store Ordering is another
convenient shopping option. Our associates will order products for you from Walgreens.com in
the store and you can choose whether you want your order shipped to your selected Walgreens
store or to your home (exclusions apply). Once your order is submitted, you will be issued an Order Request Form. To pay for your order, bring your Order Request Form to any
register. Your order will start processing as soon as you pay for it. If you provided your
email address, you will be contacted by email when your order is shipped/ready for
pickup.
NOTE: Your order is not complete unless paid for in a Walgreens store before midnight the
day the order is placed. This order request will be valid for payment until 12:00 A.M. the same
day of your order.
A: Yes, you can, but they are
shipped separately. If you want your order to ship via expedited or overnight service, you will
be charged the product, contact lens and prescription shipping rates separately. Processing and
shipping times for mixed orders will vary.
A: Contact lens orders are only
available by mail order. They are shipped separately, with separate shipping fees. In-store
ordering is not available for prescriptions.
A: You'll get an email when your order is delivered and ready to pick up. In the meantime, you can check the status of your order online. If you don't have a Walgreens.com account, contact Customer Service toll-free at 1-877-250-5823.
A: Present your register
receipt (not the Order Request Form) or the receipt that arrived with your order.
Refunds without the product and receipt will be given on the day of purchase only. After that
date, you must present the product(s) along with the receipt or register receipt.
A: Present your register
receipt (not the Order Request Form) on the day of purchase only at any Walgreens
location. After that time, the order cannot be cancelled, but can be returned to any
Walgreens.
A: Over-the-counter products
used to treat symptoms of injury or illness are eligible for flexible spending reimbursement,
according to the IRS. Some examples of FSA products: cold and allergy remedies, first aid kits
and pain remedies.
A: Many are eligible, yes. When
you purchase products likely to be eligible for flexible spending reimbursement, they are
marked with an F on your Walgreens receipt.
Fax your completed Printable Contact Lens
Order Form to 1-866-312-1535. After we have your contact lens prescription
information, we will contact your prescriber to verify your order.
A: No, but you do need to know the exact brand, type and measurements specified by your eye
care provider. Also, your prescription must have been issued within the past 12 months. Please
allow 1-3 business days for us to verify your prescription with your eye care provider.
A: No, your eye care provider has written your prescription for a specific brand, model and
type of lens. We can only fill the exact prescription your provider has given you. (We may,
however, substitute identical lenses with a different brand name produced by the same
manufacturer.)
A: Yes. To preserve your vision, you should see your eye care prescriber for an exam even if
you only want color contact lenses with no correction. We will verify all prescriptions, even
those for cosmetic lenses.
A: If that is what is indicated on your prescription. Find the correct lens for the first eye.
On the order form, check the box for that eye and enter the prescription information. Add it to
your Shopping Cart.
A: Each prescriber's prescription form is different, but they all include the same information.
Each lens measurement falls within a different range of values, so eye care professionals know
which value refers to each measurement, even when they are not labeled. Also see the specific
definitions for base curve, diameter, power/sphere, cylinder, and axis at the bottom of this page.
A: Click the Contact Lenses tab in the navigation bar at the top of any
Walgreens.com page. On the left navigation column, look for Top Brands. Click
on All Contact Lenses to see every brand carried by Walgreens.com.
A: Yes, if you have that patient's prescription information. You may add the patient's name and
date of birth during checkout using your own Walgreens.com account. A date of birth is required
for prescription verification.
A: Yes. Walgreens is authorized by manufacturers to sell the specific brands and models of
lenses listed in our Contact Lens Center. Licensed opticians supervise our order confirmation
and fulfillment processes.
A: To make any changes (such as base curve, diameter or power), you must return to the Contact
Lens Center home page and place a new order. We will contact your prescriber for confirmation
before processing and shipping your new order. If you do not have an online account, please
call Walgreens Contact Lens Customer Service toll-free, at 1-866-817-1631 to order your contact
lens prescription.
A: If your prescriber notices that the prescription is incorrect, but not expired, he/she can
correct it. You can also call Customer Service toll-free, at 1-866-817-1631 to place a new
order with the correct information.
A: Log on to Walgreens.com and click on the Contact Lenses tab in the top
navigation of any page. At the top of the left navigation column, click the blue Reorder Contact Lenses button. Each contact lens prescription you've ordered
is listed including the expiration date we have on file. Most contact lens prescriptions expire
one year from the exam date given by your eye care prescriber.
A: If your contact lens prescription has expired, you will need to see your eye doctor to get
your prescription renewed. You can place a new order once your eye care prescriber has written
a new prescription for you. Legally, we are not able to fill expired prescriptions.
A: Standard shipping times are generally 4 business days after your order has been processed (10 business days for custom made lenses). Overnight shipping is available for contact lens-only orders. Shipping time is one business day after your order has been processed.
A: Contact lens orders cannot be shipped to any of the following American territories: Puerto Rico, the Virgin Islands, Guam, American Samoa, the Northern Mariana Islands or the Marshall Islands.
A: You will receive an email notification with tracking information. For orders shipping via
USPS, please allow at least one business day for tracking information to update. You can also
call our Contact Lens Customer Service toll-free, at 1-866-817-1631 for more information.
A: Log on to Walgreens.com and click on the Contact Lenses tab in the top
navigation of any page. At the top of the left navigation column, click the blue Reorder Contact Lenses button. Each contact lens prescription is listed.
To reorder an active contact lens prescription, select that prescription and click Add to
Cart. You will be taken to Your Shopping Cart, where you can update the
quantity of lenses in your order. No additional verification is required with a current
prescription. We will ship your contact lenses as soon as they are available. If you don't have
an online account, please call Walgreens Contact Lens Customer Service toll-free, at 1-866-817-1631 to reorder your contact lens prescription.
A: All FSA-eligible products (including contacts) will be identified on the order confirmation
page. You may print the page to use as a receipt for claiming your FSA reimbursement.
A: We offer daily promotions on contact lenses, please check our Contact Lens Homepage for our latest
offer and you can enter the promo code on the shopping cart page.
If a rebate is available for your contact lenses, a link to information about the rebate,
including instructions for redeeming it, will appear on the product information page. If there
is a manufacturer offer on the contact lens packaging, follow the instructions to redeem the
rebate. You can use the receipt sent with your contact lenses as proof of purchase in most
cases.
A: Please contact your insurance provider for information on their reimbursement procedures. If
they provide reimbursements for contact lens purchases, you may submit the receipt included
with the order you receive.
A: You can cancel your order only if the order has not already been processed by the optician
and been fulfilled. You can call Contact Lens Customer Service toll-free at 1-866-817-1631 to
cancel your order. If the order has already shipped, you need to mail it back with the return
shipping label provided. After the return has been processed, a refund will be processed.
A: In 2004, Congress passed a law that guarantees contact lens wearers the right to buy their
lenses from any source, not only their eyewear prescribers. Browse the Contact Lens Fairness
Act to see what it means to you.
Astigmatism: a condition in which the cornea of the eye is asymmetrically
curved, causing out-of-focus vision.
Axis: (AX): the location of the astigmatism, and indicates where to locate
the cylinder. It is a number between 0 and 180. The axis is only used on prescriptions for
toric lenses.
Base Curve (BC): the inside of the curve of the center of the lens, which
covers the cornea. It determines how the contact lens fits the eye. It is usually a number
between 8.0 and 10.0, and is measured in millimeters.
Cylinder (Cyl): an area of extra power, to correct for astigmatism. It is a
number between -0.50 to -3.00. (For contact lenses it will always be negative.) The cylinder is
only used on prescriptions for toric lenses.
Diameter (DIA): the distance from one edge of the lens to the other. It
determines how the contact lens will fit in your eye. It is usually a number between 13.6 and
14.8.
Eye Care Prescriber: a professionally qualified person registered to test
eyes and conduct other examinations to detect eye diseases and conditions. He or she must also
be qualified to correct abnormal vision. Optometrists or licensed opticians are examples of
professionally qualified eye care prescribers.
Power/Sphere (SPh): the power refers to the strength of the contact lens.
It is shown with a minus sign (-) for myopia (nearsightedness) or a plus sign (+) for hyperopia
(farsightedness). It is a number between -0.50 to -20.00 for myopia and +0.50 to +20.00 for
hyperopia. The power for each eye may be the same or it may be different. The power for your
eyeglass prescription may be different from the power for your contact lens prescription.
Toric Lenses: are contact lenses designed to correct astigmatism by
providing two different optical powers at right angles to each other (one for astigmatism, the
other for either myopia or hyperopia).
