Skip main navigation

Mobile and Social

Mobile Text Alerts

Q: What is Walgreens mobile text alerts?

See Answer 

A: Walgreens mobile text alerts is a service for registered customers to receive text alerts* delivered to a mobile device. These messages include Pharmacy Alerts, which will send you prescription refill notifications, and Special Offers, which offers exclusive deals, coupons and more.

NOTE: Pharmacy Alerts and Special Offers are separate subscriptions. You can sign up for one, both, or neither.

*Standard text message and data rates from your carrier or plan may apply. Walgreens does not charge a fee for this service.

Did this answer your question?


Q: How do I sign up for mobile text alerts?

See Answer 

A: New customers can sign-up for Walgreens Mobile Text Alerts during their registration process. Follow Text Alerts to set up this service. To sign up for Prescription Text Alerts, click the blue Edit Text Message Preferences link in the left column. To sign up for Special Offers texts, click the blue Sign Up Now link in the right column.

Did this answer your question?


Q: How do I stop Walgreens mobile text alerts from coming to my cell phone?

See Answer 

A: To opt out at any time, text the word STOP to 21525.

Did this answer your question?


Q: What are the participating carriers for the Walgreens Mobile program?

See Answer 

A: Participating carriers include the following: Alltel, AT&T, Boost, Cellular One, Cellular South, Cincinnati Bell, Nextel, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless, Virgin Mobile, Bluegrass, Centennial Wireless, ECIT, EKN, Immix, Inland Cellular, Illinois Valley Cellular, Revol and West Central Wireless.

Did this answer your question?


Q: I am having trouble receiving messages. How can I get help?

See Answer 

A: You must respond to the Rx Alerts welcome text message within 48 hours to complete the sign up process and verify that you have signed up for the program. If you completed this step and are still unable to receive messages from a store that is equipped with messaging services, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823.

Did this answer your question?


Q: How can I order prescriptions refills from my cell phone?

See Answer 

A: To refill prescriptions from your phone:

1. Go to m.walgreens.com on your phone's mobile browser.

2. Select the Pharmacy tab.

3. Choose either the Refill Prescriptions (for delivery or pickup) or Express Refills (for store pickup only) button to view prescriptions that are available for refill.
NOTE: If you are not already logged in, you will be prompted to enter your username and password.

4. Check the box next to each prescription you'd like to refill.

5. Click Add To Cart.

Did this answer your question?


Q: Can I shop Walgreens and check out with my mobile device?

See Answer 

A: Yes! You can shop, check out, and ship products to your home with all of our mobile applications as well as our mobile optimized site.

Did this answer your question?


Q: I don't have a Walgreens photo or pharmacy account. Can I create an account from my mobile device?

See Answer 

A: Absolutely. You can easily sign up for a photo and/or pharmacy account with all of our mobile apps.

Did this answer your question?


Q: How can I reset my mobile password?

See Answer 

A: Follow Reset Password. This will reset the password for all your Walgreens services.

Did this answer your question?


Q: What type of text alerts does Walgreens offer?

See Answer 

A: Walgreens offers various text alert programs for customers to receive alerts and engage with store offerings. The programs include:

  • Pharmacy alerts, which will send you precription refill and status notifications
  • Rx Status where you can request a one-time update on the status of your prescription
  • Text2Clip where you can clip digital coupons to your Balance Rewards card
  • . For more information on the Text2Clip program click here
  • Photo status alerts, where you can request a text alert when your photo order is ready for pickup, only avaliable for mobile app orders only
  • Did this answer your question?


  • Back to top

    Prescription Text Alerts

    For questions about AllianceRx Walgreens Prime prescription text alerts, please call 877-365-5097.

    See Answer 

    A: If you have any questions about a prescription you received a text notification about, please call the number included in your text notification to contact your pharmacy where the prescription was filled.

    Did this answer your question?


    Q: How do I opt in for pharmacy text alerts?

    See Answer 

    A:Text joinrx to 21525 or click here to opt in via your Walgreens.com account.

    Did this answer your question?


    Q: How do I opt out of pharmacy text alerts?

    See Answer 

    A:Text "STOP" to 21525 or reply to a text message you received from Walgreens.

    Did this answer your question?


    Q: When will I receive a refill reminder alert?

    See Answer 

    A:Refill reminder text alerts are sent 7 days before your prescription is due to be filled. If you do not order the prescription a second text alert will be sent 3 days before prescription is due and again the day after the prescription is due. Reply REFILL to any of these reminders to place your order or click on the link provided to view the prescription details and order directly from that webpage.

    Did this answer your question?


    Q: If I have more than one prescription being filled will I receive separate text alerts for each prescription?

    See Answer 

    A:You will not get a text alert until all the prescriptions in the order are ready.

    Did this answer your question?


    Q: How can I sign up for only one of the refill reminders or status alerts?

    See Answer 

    A:Please use guide to help assist with setting up communication preferences .

    Did this answer your question?


    Q: How can I get my prescription status on the go?

    See Answer 

    A:The RX Status is a program where you can text 21525 to get a one-time status update on your prescriptions. It will tell you if your Rx is in progress, delayed, or ready for pickup and will provide a link where you can view more detailed information on the mobile website.

    Did this answer your question?



    Back to top

    Mobile App

    Q: How do I get the Walgreens app?

    See Answer 

    A: If you have an iOS or Android device (phone or tablet), you can get the Walgreens app from the App Store (iOS) or Google Play(Android). The Walgreens app makes it easy to refill your prescriptions, check real-time order status, order photo prints, clip paperless coupons, and so much more. . to save time and make life just a little bit more convenient.
    Follow
    Walgreens Mobile for more information or download the app from the iTunes store.

    Did this answer your question?



    Back to top

    Share

    omnitureLink1