Virtual Healthcare

Click on a treatment area on the Walgreens Virtual Healthcare page to learn more about our visit types and what we treat.

• To access this service, you must be physically located in one of the following states at the time of the visit: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OH, OK, PA, SC, TN, TX, VA, WA or WI. Services may vary by state.
• All treatment areas require you to upload a government-issued photo ID, as well as a selfie, to verify your identity
• All visits require patients to be age 18 or older
• Each treatment area has unique requirements to receive care

Start a visit request anytime by selecting your treatment area. Answer clinical intake questions regarding your condition. Enter your payment information and upload required photos. The next available provider licensed in your state will send you a message through your patient portal when they are ready to connect.

• Our clinicians are online every day from 8 am to midnight EST (5 am to 9 pm PST). If you request a visit late in the evening or overnight, a provider will reach out to you as soon as they are available, which may be the following morning.

If you are looking for assistance with something that we don't currently offer, we recommend following up with your primary care provider or at an urgent care. If you do not have a provider, you may be able to find one via Walgreens Find Care or through the method of your choice.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

You will not be charged until after you connect with a clinician via video or chat (depending on the visit type), though you will see a pending charge on your credit card before your visit is completed. If you feel you need to seek care elsewhere at any time, you can cancel.

To cancel your visit, send us a message through your account. We are experiencing higher than usual wait times for customer service right now and may not reply individually to confirm each cancellation request.

If you have not been seen by a clinician after 7 days, pending charges will automatically be cancelled. Pending charges may take up to 5-10 business days to be removed after cancellation.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

We are experiencing higher-than-usual demand and our wait times to see a clinician and to hear back from customer support may be higher than usual. We are unable to provide individualized wait time estimates.

We appreciate your patience. If you decide to cancel your visit, you can send us a message to let us know and you will not be charged (see “How to cancel a visit” above for more details).

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

Please select a treatment area on the Walgreens Virtual Healthcare page to learn more about what medications are commonly prescribed, as well as common exclusions. We do not prescribe any medications that are listed as controlled substances by the U.S. Drug Enforcement Agency (DEA) or state law. This includes narcotics, amphetamine stimulants and benzodiazepines.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

If your virtual healthcare visit treatment plan includes a prescription, we'll ask you to confirm your preferred pharmacy.

• Press the “Get prescription” button in the message from the provider confirming the prescription, or go to the Prescriptions page of your account
• Use the pharmacy search to find your preferred pharmacy
• Once confirmed, your prescription will be sent to the selected pharmacy
• Your prescription should be processed within a couple of hours by the pharmacy and you can contact the pharmacy to confirm when it'll be ready
• If you selected a Walgreens pharmacy, you can sign up for Walgreens real-time status alerts through the Walgreens mobile app or Walgreens.com

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

The cost of the medicine can vary by pharmacy. You can contact your pharmacy to confirm their price and provide insurance information or apply discount cards, if available.

The Walgreens Rx Savings Finder provides an easy-to-use tool and convenient way to search for third-party prescription discount cards for medication(s) that can be used at a Walgreens pharmacy. Type in the name of your medication in the search bar to begin and make sure the prescription details (dosage, quantity, etc.) match your prescription. Text, email, or print the discount card to provide to your pharmacy.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

When a prescription is written, the provider will indicate the number of available refills, if applicable. The refills are sent to your pharmacy with the initial fill.

I have refills
If you have an active prescription but haven't received the full quantity you were prescribed, you can contact your pharmacy directly to let them know when you are ready for a refill.

• If you're asked for a prescription number when requesting your refill but don't have it on hand, ask the pharmacy to look up your prescription by your name and date of birth
• Note that prescriptions typically expire one year after it is written

I'm out of refills
If your prescription didn't include refills, you have used all the included refills, or your prescription has expired, please complete a new virtual healthcare visit to discuss a new prescription with a provider.

• We are not able to complete refill authorizations sent by the pharmacy or send additional refills outside of a new visit

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

If you'd like to fill your prescription at a different pharmacy, you can have it transferred. To transfer the prescription:

• Contact your new pharmacy and ask them to initiate the transfer
• You can typically do this by phone or some pharmacies may also offer the option to do it online
• If you are using a Walgreens pharmacy, you can request the transfer online here
• Provide the requested information about your prescription and current pharmacy
• The new pharmacy will work on transferring the prescription and you can contact them to confirm the status or confirm when it'll be ready

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

The services are not intended for use in the event of a medical emergency. If you believe you may have a medical emergency, do not request a virtual visit and instead call 911 or your local emergency medical system immediately.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

To access your account, you will be asked to enter a verification code instead of a password to complete the sign in process. You’ll receive this verification code in an email. Please follow the instructions below to sign in.

• Start by going to the Walgreens Virtual Healthcare log-in page here
• Sign up or sign in
• If you don't have an account, create a new one by registering your email address on the sign up page
• If you have an existing account, select the “Sign in” option and enter your registered email address.
• Check your email inbox for a verification code (email from “Walgreens Virtual Healthcare”)
• Please open your email in a separate browser tab or application so you do not lose the sign in page where you will input the code
• Once you have the verification code from your email, navigate back to the sign in page to enter it and finish signing in

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

If you don’t see the verification email:

• Confirm your email address: make sure you are entering the email you originally registered your account with and that there are no typos
• Refresh your inbox: the email may still be transmitting, so wait a few minutes and check your inbox again
• Check the spam folder: automated emails can be filtered as spam so check this folder as well if you don't see it in your main inbox

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

• Sign up for a new account or sign in to an existing account
• Select your treatment area from the services listed
• Confirm your current location
• Complete all visit steps, including:
• Answering a few medical questions to determine if this service is a good fit for your needs
• Submitting payment for the visit fee using a debit, credit, or HSA/FSA card
• Uploading a government-issued photo ID and your photo to verify your identity
• Submit your visit and wait to connect with a provider

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

If you’ve already started a visit but were unable to complete it, you can resume it.

• Go to the Visit history section of your account
• You will see a list of all the visits that have been started along with the status of each visit
• Select the visit that you want to resume
• Press the "Resume visit" button

Please note that only visits in "Pre-Visit Intake" status can be resumed. If an extended amount of time has passed since a visit was started, it may be marked as abandoned. If a visit is abandoned, please start a new visit.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

Visits range from $33 - $79. You can select a treatment area from the Walgreens Virtual Healthcare page or Walgreens Weight Management page to see the price of each visit type. Please note that the visit fee is for the clinical assessment and is separate from the cost of any medication that may be prescribed to you.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

The visit fee does not include the cost of any medication. If you are written a prescription, you pay for the medication separately through a pharmacy.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

You will see a step to submit your payment information after starting your visit. After you submit your payment method, you may see an authorization on your card, but your card will not be charged until after a provider reviews your intake and shares their recommendations for next steps.

We accept debit, credit and HSA/FSA cards. Insurance is not currently accepted. Insurance may be used to purchase your prescription, if applicable. However, please note that our prescribers do not complete prior authorizations for most medications, including weight loss medications.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

If you receive an error message when submitting your payment:

• Double check the card information entered is correct
• Confirm that the card is not expired or deactivated
• Reach out to the card issuer to see if the charge is being blocked for any reason

If you are entering your payment information manually:

• Go to the Payment methods section of your account
• Select “Add payment method”
• Enter the card information and save it to your account
• Resume your visit by going to the Visit history section of your account
• Select the newly saved payment method on the payment step

If you are using a saved payment method:

• Go to the Payment methods section of your account
• Remove the existing saved payment method
• Select “Add payment method”
• Re-enter the card information to save it to your account
• Resume your visit by going to the Visit history section of your account
• Select the newly saved payment method on the payment step
• You may also choose to enter the payment information manually during the payment step

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

Once your visit is completed by a provider, a receipt will be saved to your visit and you will receive a copy via email as well. To view a copy of the receipt for your visit fee:

• Go to the Visit history section of your account
• Select the visit you wish to view the receipt for
• Select “View receipt”
• If the original copy has expired, you can enter your email address to have a new one sent to you

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

If you have not yet connected via video or chat with a clinician, please see the help center article on how to cancel your visit.

The fee you pay is for a clinical assessment, where a provider will review your clinical situation and use their independent clinical judgment to recommend the most appropriate treatment option for you. This may include prescribing medication, recommending over-the-counter medications or home care strategies and/or recommending that you visit an in-person provider for further evaluation.

We cannot offer refunds solely because a provider determines a prescription medication is not the best option for you, cannot be safely prescribed based on the information available, does not prescribe your preferred medication or due to issues related to pharmacy medication pickup.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

Depending on the state you're completing your visit from and the treatment area selected, you may be required to connect with a provider via video chat as part of your consultation.

• After you've submitted your visit, your information will be sent to a provider for review
• The provider will message you once they are ready to start the video chat
• You will receive a message in your account and a text notification, if enabled, with a prompt to join the video chat
• Join the video chat and make sure to allow access to your camera and microphone if prompted
• Connect with the provider and wait for them to end the call
• If a video chat is incomplete or gets disconnected, don't worry! The provider will message you to try again.
• Review your messages for additional communications the provider may send to close out the visit

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

If you're having technical issues with the video chat:

• Check your internet connection. Make sure your device has a strong and consistent network connection.
• Grant permissions. Check your settings to make sure you have enabled camera and microphone access so the provider can see and hear you.
• Refresh your browser. Reload the page, especially if you just granted permissions for your camera or microphone.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

To view your profile information, navigate to the Profile page of your account.

• You can update your contact information (email and phone number) or home address by selecting the “Edit” option beside the relevant field.
• To update your name, date of birth, or sex, please send us a message through your account.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

By default, you will receive email notifications related to your visit. If you would like to turn on text notification:

• Navigate to the Notifications page of your account
• Toggle the text notification setting to “On”
• Check your phone for a verification code text message
• Enter the verification code to the notifications page to finish

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.

You can save your payment information to your account so it’s ready to use when completing new visits. To view, add, or remove your saved payment methods, navigate to the Payment methods page of your account.

For additional questions or support, please email us at support@virtualhealthcare.zendesk.com or call 866-740-7721. Due to higher than usual call volumes, you may be prompted to leave a voicemail and a representative will return your call as soon as possible.