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Walgreens for Healthcare Professionals

Payers & Health Systems

Thought Leadership


Walgreens omnichannel adherence program contains proactive tools that help patients get and take medications, as well as reactive tools to help patients get back on track. Walgreens offers a patient-centric experience that reduces overall healthcare costs by helping to improve adherence, providing better health outcomes, reducing readmission rates and delivering high quality scores.

Your Challenges

Medication nonadherence is a costly national problem that can lead to ineffective treatment and additional healthcare expenses.

75 percent of patients sometimes fail to take their medications as directed 1
33 percent of prescriptions are never filled 1
$300 billion is the estimated cost of nonadherence in the U.S. 2
$100 billion is the estimated cost of medication-related hospitalizations due to nonadherence 3

How We Can Help

Savings Per Patient4,5

Cost savings for new-to-therapy patients at Walgreens, compared to new-to-therapy patients at other pharmacies.

Savings Per Patient<sup>4,5</sup>

Adherence research

A National Assessment of Medication Adherence to Statins by the Racial Composition of Neighborhoods

Study results show that efforts to improve medication adherence for vulnerable populations may benefit from interventions at the level of local pharmacies, as well as medication benefit redesign.

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Medication Days' Supply, Adherence, Wastage, and Cost Among Chronic Patients in Medicaid

Across four medication categories, patients whose medications were refilled for 90 days demonstrated greater medication adherence, greater persistency, nominal wastage, and greater savings when compared to patients whose refilled prescriptions every 30 days.

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Impact of Pharmacist —Call Intervention Program on New-to-Therapy Patients' Medication Adherence

A single telephone call from a trusted community pharmacist significantly improved medication adherence across multiple therapeutic classes among new-to-therapy patients.

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Impact of Email Refill Reminders on Medication Adherence among Patients with Chronic Diseases in a Retail Community Pharmacy

Patients receiving email refill reminders demonstrated better adherence to maintenance medications than patients who did not receive the reminders.

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Integrating Community Pharmacists into a Patient Centered Medical Home to Improve Outcomes for Patients with Hypertension

It is possible to integrate free-standing community pharmacists into the Primary Care Medical Home Team. Additional access to a health care provider, for more frequent blood pressure monitoring and education among those whose blood pressure is not well controlled, was associated with meaningful reductions in ER and unscheduled clinic visits.

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Related Solutions


Your challenges

1. New England Healthcare Institute. Thinking outside the pillbox. pa_issue_brief_final.pdf. August 2009. Accessed June 15, 2015. 2. Phrma. Improving medication adherence is key to better health care. PhRMA_Improving%20Medication%20 Adherence_Issue%20Brief.pdf. Published January 2011. Accessed June 15, 2015. 3. Institute for Safe Medication Practices. Reduce readmissions with pharmacy programs that focus on transitions from the hospital to the community. Published November 15, 2012. Accessed June 1, 2014. 4. A recent study evaluating the impact of Walgreens medication management interventions on adherence, healthcare utilization and costs on a commercial population; results represent six-month utilization and costs associated with Walgreens patients compared with non-Walgreens patients. 5. Akinbosoye OE, Taitel MS, Grana J, Hill J, Wade RL. Improving medication adherence and health care outcomes in a commercial population through a community pharmacy [published online ahead of print April 1, 2016.]. Popul Health Manag.