Walgreens delivers effective adherence solutions to the right customer at the right time for improved patient health outcomes and a better customer experience.
Our broad range of innovative solutions helps remove adherence barriers through high-touch, pharmacist-driven adherence interventions. Our unique self-service tools and award-winning proactive digital resources can be tailored to individual customer needs. In addition, we have developed data-driven interventions for customers at risk of medication nonadherence.
How We Can Help
Our adherence solutions at work
Our new-to-therapy customers had 3% greater medication adherence rates and 3% lower healthcare costs3
In a study among Medicare Part D customers, our Delayed Therapy call program demonstrated a 22.8% increase in refill rates, a 1.5% increase in PDC and improved persistence by 2.2 days4
Our Walgreens Mobile App reminds customers when it is time to take a medication. A recent study showed that those using the app were at increased odds for being optimally adherent: 21.9% for oral antidiabetic, 20.8% for antihypertensive and 14.6% for antihyperlipidemic medications5†
Save a Trip Refills® can save an average of three trips to the pharmacy per year and increase optimal adherence for Triple Weighted Star measures6,7
Improving Medication Adherence and Health Care Outcomes in a Commercial Population Through a Community Pharmacy
A community pharmacy's multifaceted set of adherence interventions was associated with patients having significantly higher medication adherence and lower health care utilization and costs within a commercial population.
Impact of Late-to-Refill Reminder Calls on Medication Adherence in the Medicare Part D Population: Evaluation of a Randomized Controlled Study
Results from this study suggest that late-to-refill reminder calls increased adherence for Medicare Part D patients who are late in refilling their medications and therefore have the potential to reduce their risk for hospitalization and health care costs.
3. Akinbosoye OE, Taitel MS, Grana J, Hill J, Wade RL. Improving medication adherence and health care outcomes in a commercial population through a community pharmacy. Popul Health Manag. 2016;19(6):454461.
4. Taitel MS et al. Impact of late-to-refill reminder calls on medication adherence in the Medicare Part D population: evaluation of a randomized controlled study. Patient Preference and Adherence. 2017;11:373379.
5. Akinbosoye OE et al. The association between use of a community pharmacys mobile pill reminder app and medication adherence. Presented at the Society of Behavioral Medicine 37th Annual Meeting; March 30April 2, 2016; Washington, DC.
6. Walgreens Internal Data. May 2018.
7. Mu Y, et al. Medication synchronization improves medication adherence. Presented at International Society for Pharmacoeconomics and Outcomes Research, May 2018. Baltimore, MD.
* Availability varies with heavy usage.
† Compared with nonusers, after controlling for differences across groups (P<.001).