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Walgreens for Healthcare Professionals


Walgreens delivers omnichannel solutions customized to help patients overcome their unique barriers to adherence. We’ll partner with you to create a focused approach to meet your specific goals of improving outcomes, reducing gaps in care and lowering overall healthcare costs

Common Challenges

$528 billion
The estimated annual cost of inadequate medication therapy1

$13.7 billion
The estimated savings if 25 percent of nonadherent Medicare hypertension patients became adherent2

Up to $19,000 per patient
The estimated annual cost of nonadherence for patients with mental health issues or cardiovascular disease3

Up to $9,000 per patient
The estimated annual cost of nonadherence for patients with diabetes3

How We Can Help

Personalized care:
Combining individualized attention with powerful technology to deliver personalized care from knowledgeable pharmacists

Convenience with a human touch:
Providing the right care solution, right away, to improve the patient experience

Commitment to our communities:
Serving and supporting the needs of our patients to address health disparities and close the gaps in care

1. Our customer-centric solutions provide a better customer experience and drive healthy behavior. 2. Our omnichannel approach includes in-store, telephonic and digital solutions. 3. Our solutions improve customer health outcomes and your bottom line.Pill Reminder. Schedule pill reminder alerts on the Walgreens App to never miss a dose.Save a Trip Refills(R). Align refill dates to reduce pharmacy trips. Visit to learn more.

Our adherence solutions at work

  • Patients who used online or mobile tools to manage and refill prescriptions had an average proportion of days covered (PDC) of 79.4%, compared to 77.5% for the control group, which was not digitally engaged5
  • Our Pill Reminder tool on the Walgreens App reminds patients when it's time to take a medication. A recent study showed that our Pill Reminder tool raises the likelihood of being optimally adherent by 5.5% for patients taking hypertension, 5% for hyperlipidemia and 10.3% for oral diabetes medications*6
  • Save a Trip Refills® can save an average of three trips to the pharmacy per year and increase optimal adherence for Triple Weighted Star measures7,8

Adherence research

Improving Medication Adherence and Health Care Outcomes in a Commercial Population Through a Community Pharmacy

A community pharmacy's multifaceted set of adherence interventions was associated with patients having significantly higher medication adherence and lower health care utilization and costs within a commercial population.

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Modeling the Economic Value of Medication Synchronization among Medicare Beneficiaries

Medication synchronization has been shown to reduce healthcare costs for Medicare beneficiaries.

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Modeling the Economic Value of Medication Synchronization among Commercial and Medicaid Populations

Medication synchronization has been shown to improve medication adherence and reduce healthcare costs for commercial and Medicaid beneficiaries.

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90-Day Index Fills at Retail Pharmacy Contribute to Higher CMS Star Quality Measures

When Medicare Part D patients start the calendar year with a 90-day prescription for Star drug classes at retail pharmacy, they have significantly greater adherence than non-90-day prescriptions.

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Related Solutions


*Compared with nonusers, after controlling for differences across groups (P<.001)

  1. Watanabe JH, McInnis T, Hirsch JD. Cost of prescription drug–related morbidity and mortality. Ann Pharmacother. 2018 Sep;52(9):829–837. doi:10.1177/1060028018765159. Epub 2018 Mar 26.
  2. . Lloyd JT, Maresh S, Powers CA, Shrank WH, Alley DE. How much does medication nonadherence cost the Medicare fee-for-service program? Med Care. 2019;57(3):218–224. doi:10.1097/MLR.0000000000001067
  3. Cutler RL, Fernandez-Llimos F, Frommer M, Benrimoj C, Garcia-Cardenas V. Economic impact of medication non-adherence by disease groups: a systematic review. BMJ Open. 2018;8(1):e016982. doi:10.1136/bmjopen-2017-016982
  4. Lider J, Singh T, Smith-Ray R, Taitel M. Use of digital prescription management and reminder tools is associated with increased medication adherence among patients at a large chain pharmacy. Presented at: Academy of Managed Care Pharmacy eLearning Days; April 20–24, 2020.
  5. Singh T, Smith-Ray R, Weiss B, Taitel M. Utilization of a mobile pill reminder application is associated with higher medication adherence. Presented at: AcademyHealth 2019 Annual Research Meeting; June 2–4, 2019; Washington, DC.
  6. Walgreens Internal Data. May 2018.
  7. Mu Y, Lou Y, Taitel M. Medication synchronization improves medication adherence. Presented at: International Society for Pharmacoeconomics and Outcomes Research; May 2018; Baltimore, MD.