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Digital Health
& Wellness

With a wide range of user-friendly digital tools and programs that go beyond the pharmacy, you can offer members smart solutions to help them effectively manage their health and get closer to achieving their wellness goals. These patient-centric resources also help providers by driving better outcomes and controlling costs.

Rewards for Healthy Behaviors

Walgreens rewards healthy choices–and we're evolving our program to provide an even more holistic approach to health that focuses on meaningful engagement. Your members will benefit from setting goals and achieving them through challenges that include healthy eating, exercise and good sleep habits.

For example, patients enrolled in the program tracking blood pressure two or more times a week had 3 percent higher adherence to their antihypertensive medication. Plus, those tracking blood glucose one or more times a week had 5.2 percent higher adherence to their oral antidiabetic medication.1

Walgreens Find Care®

Walgreens Find Care® platform helps members schedule appointments and connect with virtual, telehealth or in-person healthcare options with more than 40 providers and 50 services.* Walgreens Find Care improves healthcare access with convenient, affordable healthcare options and creates price transparency to show out-of-pocket costs in advance. Services and points of care include:

  • Chronic condition management solutions and digital health coaching for patients with asthma, chronic obstructive pulmonary disorder (COPD) and diabetes
  • Vision, hearing, dermatology, mental health, nutrition/weight management, sleep issues, clinical laboratory services, and primary and urgent care
  • Immunizations and a full range of standard vaccines, such as flu, pneumonia, shingles and Tdap

Pharmacy Chat

Another important service Walgreens provides is Pharmacy Chat, which is available 24/7. Day or night, your members will get the answers they need from our friendly, experienced pharmacy staff.

* Availability of Pharmacy Chat varies with heavy usage.

Award-Winning Digital Tools

Empower members and remove barriers to adherence with our easy-to-use digital prescription management and reminder tools, available via the Walgreens App and Walgreens.com.

  • Refill reminders ease management of multiple medications by including the first three letters of the medication name so patients know what prescription needs to be filled.
  • Zero Refills Reminder notifies patients via phone, text or email when they have no refills remaining on their maintenance medications.
  • Pill Reminder includes customized alerts for when it's time to take medications and records when patients took their medication.
  • Refill by Scan provides easy prescription refills by enabling patients to scan the prescription bottle bar code.

Furthermore, our digital tools empower members to take charge of their health with the ability to:

  • Manage prescriptions, request refills, view prescription history and set up automatic refills
  • Get rewards for positive behavior by setting goals and tracking healthy activities to create lasting lifestyle changes
  • View vaccination history and get recommendations for immunizations including flu, pneumonia, shingles and Tdap
  • Get health answers, research drug information, read articles and more

Health & Wellness Research

Small Step, Big Benefits: Improve population health and reduce costs by incentivizing members to make healthy choices

Our rewards program promotes and supports healthy behaviors, which may translate into reduced healthcare costs for participants, their employers and payers.

Read more ›

Self-monitoring utilization patterns among individuals in an incentivized program for healthy behaviors

This study provides insights into the utilization patterns of individuals participating in a nationwide, incentivized, web-based self-monitoring program and supports the benefit of automated health tracking to help maintain long-term engagement.

Read more ›

The relationship between online activity & biometric tracking and medication adherence among members with diabetes

This study demonstrated a significant relationship between higher levels of member engagement in healthy activities and biometric tracking through Balance Rewards for healthy choices® and greater adherence to prescribed diabetes medications.

Read more ›

The association between participation in a community pharmacy's digital health program and flu vaccination rates

Participation in a community pharmacy’s Balance Rewards for healthy choices® program was associated with significantly greater odds of receiving a flu vaccination..

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Pill Reminder: The association between use of a community pharmacy’s mobile pill reminder app and medication adherence

Use of the Walgreens App pill reminder was associated with significantly higher adherence to oral antihypertensive, antihyperlipidemic and antidiabetic medications:

  • 5.5 percent for hypertension medication2
  • 5.0 percent for hyperlipidemia medication2
  • 10.3 percent for oral diabetes medication2
Read more ›

The relationship between digital health program activity tracking and medication adherence among members age 50+ years

This study demonstrated a significant relationship between engagement in our rewards program and greater adherence to antihypertensive, antidiabetic and antihyperlipidemic medications for members 50+ years.

Read more ›

The relationship between online activity & biometric tracking and medication adherence among members with hypertension

There is a significant relationship between member engagement in healthy activities and biometric tracking through our rewards program and greater adherence to prescribed diabetes medications.

Read more ›

References

*Healthcare services are provided solely by independent healthcare provider organizations that are not employees or agents of Walgreens or any Walgreens subsidiary or affiliate.

1. Akinbosoye O, Taylor D, Jiang J, Taitel M, Orr G. The relationship between digital health program activity tracking and medication adherence among members age 50+ years. Presented at the Academy of Managed Care Pharmacy Annual Meeting; April 19–22, 2016; San Francisco, CA.

2. Singh T, Smith-Ray R, Weiss B, Taitel M. Utilization of a mobile pill reminder application is associated with higher medication adherence. Presented at: AcademyHealth Annual Research Meeting; June 2–4, 2019; Washington, DC.