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Walgreens for Healthcare Professionals

Payers & Health Systems

Thought Leadership

About Us

Walgreens is dedicated to providing value in healthcare on a national scale.

We established the Walgreens Center for Health & Wellbeing Research to share our progress and collaborate with our health care partners across a broad range of topics.

This initiative leverages the breadth of our assets: 8,100+ retail pharmacies, approximately 400 retail health clinics, specialty pharmacy programs for patients on complex medication regimes, and our Balance Rewards for healthy choices® program. To measure the impact of our programs, we utilize the talents of more than 25 experienced health services researchers, data scientists, clinicians, statisticians, actuaries and business partners.

We're proud to partner with academic institutions on this journey, including Johns Hopkins Medicine, Scripps Translational Science Institute, the School of Pharmacy at the University of California, San Francisco, and the University of Chicago Medicine & Biological Sciences.

We look forward to your feedback on our efforts to improve health & wellbeing in America! If you have questions or suggestions, please contact us at research@walgreens.com.

Sincerely,
Patrick H. Carroll, MD
Chief Medical Officer Healthcare Clinics
Division Vice President Clinical Programs and Alliances

The Walgreens Center for Health & Wellbeing Research team

The Walgreens Center for Health & Wellbeing Research team

Patrick H. Carroll

Patrick H. Carroll, MD

Chief Medical Officer Healthcare Clinics
Division Vice President Clinical Programs and Alliances

Dr. Patrick Carroll is the Chief Medical Officer/Divisional Vice President for Walgreen's Healthcare Clinics. In this role, Dr. Carroll oversees all matters pertaining to provision of care, clinical outcomes, patient safety, healthcare information systems and strategic initiatives and programs that will enhance the care model. In addition, Dr. Carroll is instrumental in implementing care management programs, managing relationships with health systems and collaborating with the Clinical Office in the development of enterprise clinical programs.

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Prior to joining Walgreen's in May 2015, Dr. Carroll served as the Chief Medical Officer of Integrated Care Partners, Hartford HealthCare's clinical integration organization. He was also the Medical Director for Hartford HealthCare's Medicare Shared Savings Program which currently has over 20,000 patients in a Medicare/CMS shared-risk pilot program. He played a key role in leading the Hartford HealthCare's efforts in the transition to value-based care in a time of a rapidly changing healthcare landscape.

From 2010-2012, Dr. Carroll served as the Chief Medical Officer for the Granite Medical Group in Quincy, Massachusetts. Granite Medical Group is a 40-provider Multispecialty/Primary Care Group which is part of Atrius Health, a 1000 Medical Provider Group.

Dr. Carroll received his bachelor's degree from the College of the Holy Cross and his medical degree from Dartmouth Medical School. He completed his residency training at Middlesex Hospital in family practice, where he served as Chief Resident.

Dr. Carroll is Board Certified in Family Practice and in Adolescent Medicine.

Michael S. Taitel

Michael S. Taitel, PhD

Senior Director of Health Analytics, Research & Reporting, Walgreens

Dr. Michael Taitel is a Senior Director of Health Analytics, Research & Reporting at Walgreens and has been with the company since 2010. He leads a multidisciplinary team of data scientists responsible for conducting clinical outcomes studies and predictive analytics to support Walgreen’s health and wellness innovations in retail pharmacy and digital health. He brings extensive expertise in behavior change, health risk assessment, wellness and disease management evaluation, productivity, immunization and medication adherence.

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Dr. Taitel offers insights into conducting behavioral and clinical research in applied settings and presenting results to key decision makers. He often presents at national forums and is the author of numerous peer-reviewed publications.

Dr. Taitel holds a doctorate in experimental health psychology from Ohio University and a master’s degree in clinical psychology from Bowling Green State University. He is a member of the American Psychological Association, the International Society for Pharmacoeconomics and Outcomes Research and the Society of Behavioral Medicine.

Heather Kirkham

Heather Kirkham, PhD, MPH

Director of Health Analytics, Research & Reporting Walgreens

Dr. Heather Kirkham is a Director of Health Analytics, Research & Reporting at Walgreens and has been with the company since 2011. She oversees research and client reporting to measure and articulate the value of Walgreen’s programs and services supporting specialty medications or health system partnerships.

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Dr. Kirkham’s research interests include specialty medications, pharmacy and disease management programs, hospital readmissions, immunizations, diabetic complications, administrative data analyses, continuity of care, and application of the social ecological model. She presents at national forums and is the author of numerous peer-reviewed publications.

Dr. Kirkham holds a doctorate in public health epidemiology from Walden University and a Master of Public Health in community-oriented primary care (COPC) from George Washington University. Prior to current position, she managed an injury prevention grant in Illinois, coordinated immunization registry activities for the state of Colorado, and served as an outcomes consultant for a national disease management firm.