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Walgreens HealthCorner Online Privacy & Security Policy

This Privacy Policy lets you know how we collect, use, share, and protect information about you. By interacting with the Walgreens HealthCorner mobile application, you consent to the practices described in this Privacy Policy. Any changes in our Privacy Policy will appear on this page so that you are aware of the data we collect and how we use it.

Walgreens HealthCorner use and disclosure of your information will be subject to the requirements of the Health Insurance Portability and Accountability Act (commonly known as "HIPAA"). In some circumstances, the Walgreens Notice of Privacy Practices will apply in addition to this policy, and in others, your health plan's Notice of Privacy Practices will apply in addition to this policy. For example, if your health plan makes the Walgreens HealthCorner mobile application account available to you, Walgreens use and disclosure of your information is subject to your health plan's Notice of Privacy Practices. If you have questions about which policy applies to your information, please do not hesitate to contact us at 877-645-4128.

Our Privacy Program

At Walgreens HealthCorner, we are committed to maintaining our customers' privacy. We take great care to safeguard the information that we collect to maintain our customers' privacy. We have provided this Privacy Policy to you to describe information collection and use practices at Walgreens HealthCorner. This Privacy Policy describes the choices you can make about the way your information is collected and used.

Information We Collect

We want you to understand how information you provide to us is collected and used. When you interact with Walgreens HealthCorner or use our services, we collect certain information about you and the services you use. An example of using our "services" would be when you use our mobile application. We may collect and store information from you in the following situations:

Information you provide to us directly, including when you:
  • Make a transaction with us on our mobile application;
  • Create an account on our mobile application;
  • Correspond directly with us, such as through our mobile application, customer service, or dispute resolution mechanisms; or
  • Import content from connected devices or services, or post user-generated content, to our mobile application.
Information we collect when you use our services, including:
    Device Information
  • We may collect device-specific information when you use our mobile application or services. This includes information such as Internet Protocol (IP) address, hardware model, operating system, unique device identifiers, mobile network information, location data such as zip code, the path you take through our mobile application, and other information about your session on our mobile application. We may also associate the information we collect from your different devices, which helps us provide consistent services across your devices.
  • Log Information
  • This includes details of how you used our mobile application including clicks and page information such as the address (or URL) of the website or mobile application you came from before visiting our mobile application, which pages you visit on our mobile application, which browser you used to view our mobile application, and any search terms entered.
  • Other information from your interaction with our mobile application, services, and content, including device and connection information, statistics on page views, and other standard weblog information.
  • Precise Location Information
  • When you use our mobile application or services on your mobile phone or device and enable location services on your mobile phone or device browser, we may collect information about your physical location through satellite, cell phone tower, WiFi signal, beacons, Bluetooth and near field communication protocols ("precise location information"). If you use our mobile application, your device may share precise location information when you enable location services for our mobile application. To learn how to opt-out of sharing your precise location information with Walgreens HealthCorner, go to the "Your Choices" section of this Privacy Policy.

How We Use Your Information

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. We may use your information in a variety of ways, including for the following purposes:

    Product and Service Fulfillment
  • We use your information to communicate with you, respond to your inquiries, fulfill your requests and improve your experience.
  • We use your Precise Location Information to provide location-based services. For example, to locate nearby Walgreens HealthCorner locations or other health professionals in your area.
  • Internal Operations
  • We use your information to improve the effectiveness of our services, conduct research and analysis, or to perform other business activities as needed and as permitted by HIPAA.
  • Prevention of Fraud and other Harm
  • We use your information to detect, prevent or investigate potential security breaches, fraudulent transactions and monitor against theft.
  • Legal Compliance and As Necessary or Appropriate Under Applicable Law
  • We may use your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities (including law enforcement), to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use your information without your consent or court process where permitted by HIPAA.

How We Share Your Information:

We do not sell, rent, or loan your personally identifiable information to any third parties. We will share your information with companies, organizations and individuals outside of Walgreens HealthCorner as described in this Privacy Policy and as permitted by HIPAA:

    Internally
  • We may share your information with our parent company or affiliates, including but not limited to, Walgreens Boots Alliance Inc., Boots Retail USA Inc., Walgreens Specialty Pharmacy Holdings, LLC, and Walgreens Specialty Pharmacy, LLC DBA Alliance Rx Walgreens Prime.
  • When We Work With Third Parties
  • We may share your information with affiliated and unaffiliated companies that perform tasks on our behalf related to our business. Such tasks include analyzing mobile application usage data, customer service, electronic mail service, and social and other media services.
  • We may work with other companies who operate their own websites or mobile applications, to allow them to offer Walgreens HealthCorner customers the ability to connect the Walgreens HealthCorner services with other companies' mobile applications and devices. These services give you more options for ways to use Walgreens HealthCorner services from websites or apps that are not owned or operated by Walgreens HealthCorner.
  • When Sharing is Required by Law or Helps Us Protect Our Interests
  • We will disclose your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal information without your consent or court process.
  • When We Work On Business Transactions
  • As we continue to develop our business, we might sell or buy stores or assets, or engage in mergers, acquisitions or sale of company assets. Customer information, including your information, may be disclosed in connection with the evaluation of and entry into such transactions, or in the course of providing transition of services to another entity as permitted by law. In such transactions, customer information generally is one of the transferred business assets. Additionally, in the event that Walgreens HealthCorner or substantially all of its assets are acquired, customer information, including your information, will likely be one of the transferred assets as is permissible under law.
  • De-identified or Aggregate information with Third Parties
  • We may share de-identified or aggregate information with third parties for lawful purposes.
  • With Your Consent
  • At your direction or request, or when you otherwise consent, we may share your information.

Your Choices

By interacting with Walgreens HealthCorner as described herein, you consent to the practices described in this Privacy Policy. However, we want you to know that you do have certain choices with regard to how your information is collected and used.

Email and Mobile Communications
  • You may choose to stop receiving email and mobile communications by changing your preferences online. If you have an online account, log in to your account on our mobile application and go to the Account tap on your Profile page. If you do not have an online account, you may click Unsubscribe from the bottom of Walgreens HealthCorner emails. To request unsubscribing by phone, contact 877-645-4128.
Mobile Application
  • Push Notifications
    You can opt out from further allowing Walgreens HealthCorner to send you push notifications in the mobile application by adjusting the permissions in your mobile device or from the Walgreens HealthCorner app.
  • Precise Location Information
    You can opt out from further allowing Walgreens HealthCorner to access Precise Location Information by adjusting the permissions in your mobile device.
Accessing and Updating Your Personally Identifiable Information
  • If you have a Walgreens HealthCorner account, you can log in and update your information. You can also review and update the information you have given us by contacting us at 877-645-4128. Our customer care staff will update your information.
Links to Third-Party Websites
  • Our services may contain links to, or otherwise make available, third-party services, websites and mobile applications that are operated and controlled by third parties. We do not take responsibility for the content or the privacy practices employed by other websites. Unless otherwise stated, any Information you provide to any such third-party website will be collected by that party and not by Walgreens HealthCorner, and will be subject to that party's privacy policy (if any), rather than this Privacy Policy. In such a situation, we will have no control over, and shall not be responsible for, that party's use of the Information you provide to them.

How We Protect Your Information

    Security Measures
  • Walgreens HealthCorner recognizes the importance of maintaining the security of your information. When you visit our mobile application we use reasonable security measures, including administrative, technical, and physical safeguards.
  • Email Security
  • "Phishing" is a common email scam where your email address is used to contact you and ask for personally identifiable or sensitive information. Always be cautious when opening links or attachments from unsolicited third parties. Also know that Walgreens HealthCorner will not send you emails asking for your credit card number or, social security number, or requesting you reply with personally identifiable information. If you are ever asked for this information, you can be confident it is not from Walgreens HealthCorner.
  • Children's Personal Information
  • We recognize the importance of protecting children's online privacy. Our mobile application and services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.

How To Contact Us:

If you have questions about our Privacy Policy, contact us by:
Phone: (877) 924-4472
E-mail: privacy.office@walgreens.com
Regular mail:
Walgreen Co. Privacy Office
Attn: Privacy Officer
200 Wilmot Rd, MS 9000
Deerfield, IL 60015
To request this Privacy Policy in an alternative accessible format, call our Customer Care Center at 877-645-4128.
Effective Date: October 25, 2021