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Auto-Reorder & Save

Program Details & Benefits

Q: How do I get started with Auto-Reorder & Save?

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A: Items eligible for Auto-Reorder & Save will have reorder options displayed on product detail pages and in the cart.

On the product page and in the cart, you can select the quantity and how often you want the item delivered. Once you have selected all of the items you want shipped to you on a recurring basis, you can check out and complete your Auto-Reorder. You will be required to sign in or register for a Walgreens.com account to complete your Auto-Reorder & Save purchase.

Within 24 hours, your Auto-Reorder Manager page will display all the items you have added to the program with detailed information about your Auto-Reorder schedule.

We'll send you an email reminder before sending each of your shipments. You'll be able to review the details of your order and we'll include the deadline to make changes in time for your next shipment.

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Q: How does Auto-Reorder & Save help me save?

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A: Starting with the second shipment, you'll get 10% OR MORE OFF your item. If your item is on sale at the time of shipment, you'll automatically get the greater discount. Plus, Auto-Reorder items ship FREE!

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Q: Can I use my Balance® Rewards points towards my Auto-Reorder & Save purchase?

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A: You can only use your Balance Rewards points on your first Auto-Reorder & Save shipment. All future Auto-Reorder & Save shipments require another payment method.

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Q:Can I use my Balance® Rewards points towards my Auto-Reorder & Save purchase?

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A: You can earn points on eligible items that are part of your recurring Auto-Reorder & Save order.

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Q: Can I receive items at different intervals (30, 60, 90 days, etc.)?

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A: Yes, all of the items scheduled for Auto-Reorder & Save can be shipped at different intervals. For example, if you want to receive shampoo every 30 days and vitamins every 90 days, you can adjust the shipping frequency settings for each item individually.

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Q: Can I use Auto-Reorder on my smartphone or tablet?

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A: Yes, you can use the Auto-Reorder & Save features on your smartphone or tablet.

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Q: Is there a minimum purchase amount for free shipping?

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A: There is no minimum order required to qualify for free shipping on Auto-Reorder shipments. Your initial order is subject to standard Walgreens shipping policies. Please note that free standard shipping with Auto-Reorder & Save does not start until your second shipment.

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Q: Can I apply promo codes to items that are part of my Auto-Reorder?

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A: Promo codes can only be applied on the first shipment containing Auto-Reorder items. Future Auto-Reorder & Save shipments are not eligible for promo codes.

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Q: What happens if an item is on sale?

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A: Starting with the second shipment, you'll get 10% OR MORE OFF your item. If the item is on sale at the time of shipment, you'll get the greater of the two discounts.

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Q: When am I charged for my order?

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A: For your initial Auto-Reorder & Save order you will be charged during checkout. On all future orders, your payment method will be pre-authorized 10 days before the estimated delivery date, and it will be charged when your order ships.

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Q: Will I get a reminder before my order processes in case I want to make changes?

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A: Yes. You will receive a reminder email notification 15 (fifteen) days before your order is processed. You will have 5 (five) days after you receive the reminder notification email to make changes to your items. You can modify quantity, frequency, delivery date, shipping address, payment method, and skip or cancel items. You will see the cutoff date for making changes listed with each item in your order on the Auto-Reorder Manager page.

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Managing Your Auto-Reorder

Q: Where can I manage my Auto-Reorders?

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A: Sign in to your account, click on the Orders & History tab, and select Auto-Reorder Manager from the drop-down menu.

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Q: What updates can I make on the Auto-Reorder Manager page?

See Answer 

A: You can update the quantity, frequency, payment method, shipping address, delivery date, skip a delivery, or cancel items. You can change your payment method from credit/debit card to PayPal or PayPal to credit/debit card at any time. Any changes will be reflected on future orders and will not affect orders already in progress. Please note that PayPal account information must be updated through PayPal and cannot be updated on the Auto-Reorder Manager

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Q: How can I change/update my payment method?

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A: You can change or update your payment method on the Auto-Reorder Manager page. Please note that PayPal account information must be updated through the PayPal website and cannot be updated on the Auto-Reorder Manager page.

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Q: Why am I charged a different amount for each shipment?

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A: The amount you are charged for your Auto-Reorder & Save shipment can change per shipment due to a number of factors including, but not limited to:

- The item is on sale.

- The manufacturer adjusted the price.

- Walgreens adjusted the price.

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Q: How do I update the frequency of my Auto-Reorder?

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A: Visit the Auto-Reorder Manager to update the frequency of one or more of your items.

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Q: How do I update the quantity of an item in my order?

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A: Visit the Auto-Reorder Manager to update the quantity of one or more items in your order.

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Q: If an item is out of stock, can I backorder it?

See Answer 

A: Walgreens.com does not support backorders. If an item is not in stock when your order is processed, we will send you an email notification and the item will be skipped for that shipment.

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Q: Can I skip shipment of an Auto-Reorder item?

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A: Yes. You can skip a shipment for any item scheduled for Auto-Reorder and it will automatically resume for the next delivery date.

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Q: How do I cancel an item from my Auto-Reorder?

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A: You can log into the Auto-Reorder Manager page at any time to cancel an item from your order. Please note that this will permanently cancel the item. If an item is not cancelled from your order before it processes for that shipment, the item will be included for that shipment.

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Shipping & Returns

Q: What shipping options are available?

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A: Your first Auto-Reorder & Save order is subject to standard Walgreens shipping policies and will be sent by the shipping method you select during checkout. All future Auto-Reorder & Save shipments will be sent with FREE standard shipping regardless of the value of the shipment.

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Q: What items qualify for free shipping?

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A: All items scheduled for Auto-Reorder & Save qualify for free standard shipping starting with the second delivery regardless of the value of the shipment.

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Q: Can I track my order online?

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A: Yes. You will receive an email notification when your Auto-Reorder & Save order is shipped that will include any available tracking information from the carrier.

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Q: Can I return an item I don't want?

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A: Yes. You may return items from your Auto-Reorder & Save for a full credit or refund as long as the return is within the standard Walgreens return policies.

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Q: How do I return an item that has been damaged in shipping or is defective?

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Q: Will all of the items on my order arrive in the same package?

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A: Items in your order may ship from different locations and may arrive separately on or before the estimated delivery date displayed on your Auto-Reorder Manager page.

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Payment Methods

Q: What payment options are available?

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You can pay with an American Express, Visa, MasterCard, or Discover branded debit/credit card, or PayPal. PayPal Credit is not available as a payment option for Auto-Reorder & Save shipments at this time.

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Q: What happens to my Auto-Reorder & Save order if my debit/credit card is expired?

See Answer 

A: If for any reason we are unable to process your order, that shipment will be skipped. Shipments will resume if payment method information is updated before the processing date of your next scheduled order

A notification message will be displayed in your Auto-Reorder Manager and you will receive a notification email before your debit/credit card expires to remind you to update your payment information.

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Q: What happens to my Auto-Reorder & Save order if my payment method account is closed?

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A: If for any reason we are unable to process your order, that shipment will be skipped. You will be notified by email and in the Auto-Reorder Manager page that there is an issue with your payment method.

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Q: What happens to my Auto-Reorder & Save order if my payment method is declined?

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A: If for any reason we are unable to process your order, that shipment will be skipped. You will be notified by email and in the Auto-Reorder Manager page that there is an issue with your payment method.

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Q: What happens if there is a problem with my PayPal account?

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A: If your PayPal payment is declined for insufficient funds or any other reason, your shipment for that month will be skipped.

Shipments will resume the following month provided there are sufficient funds in your PayPal account to process the order. If a shipment is skipped due to a problem with your PayPal account, you will not need to resubmit the billing agreement.

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Notifications

Q: What happens when one of my Auto-Reorder items has been discontinued?

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A: You will receive an email notification that the item is no longer available and there will be a notification in your Auto-Reorder Manager page.

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Q: What happens if one of my Auto-Reorder & Save items is out of stock?

See Answer 

A: If an item is out of stock when your order is processed you will receive an email notification and a message will be displayed on the item description on the Auto-Reorder Manager page. You will not be billed for the item, the current shipment will be skipped, and you will receive it by the next estimated delivery date.

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Q: How will I know if there is a problem with my order?

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A: If there is any problem with your order we will contact you via email.

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Q: How will I know when my order has shipped?

See Answer 

A: You will receive an email notification when your Auto-Reorder & Save order is shipped that will include any available tracking information from the carrier.

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Q: What email notifications will I get regarding my order?

See Answer 

A: You will receive the following notifications each time before an Auto-Reorder & Save order ships.

Reminder before order deadline to make changes.
You will receive an email notification 15 (fifteen) days before the estimated delivery date. You will have 5 (five) days after you receive the order notification email to make changes to your order. When you log into the Auto-Reorder Manager page, you will see the cutoff date for making changes listed with each item scheduled for Auto-Reorder.

Order verification.
If there is an issue with your order, we will notify you 15 (fifteen) days before the estimated delivery date.

Order confirmation.
You will receive an email notification when your Auto-Reorder & Save shipment begins to process. Once you receive the confirmation email your shipment cannot be changed or cancelled for that shipment.

If there is an issue with your order that causes a shipment to be missed, we will notify you 10 (ten) days before the estimated delivery date.

Shipment Confirmation
You will receive an email notification when your Auto-Reorder & Save order is shipped that will include any available tracking information from the carrier.

If there is an issue with your order that causes a shipment to be missed, we will notify you 10 (ten) days before the estimated delivery date.

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