Skip main navigation

Pre-Order

Program Details

Q: How can I Pre-Order a product?

See Answer 

A: If a product is available for Pre-Order, you will be able to add it to your cart like any other product and go through the checkout process. Your payment method will not be charged until we ship the product to you.

Did this answer your question?


Q: Are there limits on Pre-Order products?

See Answer 

A: Yes. Limitations may include quantity available from manufacturer and quantity allowed per order.

Did this answer your question?


Q: Do I have to have a Walgreens.com account to purchase a Pre-Order product?

See Answer 

A: No. You can Pre-Order your product and check out as a Walgreens.com guest.

Did this answer your question?


Q: How can I check my Pre-Order status?

See Answer 

A: If you have a Walgreens.com account, you can check your order history and status. If you are a Walgreens.com guest, you can contact customer care with your order number.

Did this answer your question?


Back to top

Payment Methods

Q: What payment options are available?

See Answer 

A: You can pay with an American Express, Visa, MasterCard, or Discover branded debit/credit card, Visa Checkout, PayPal, or PayPal Credit (formerly Bill Me Later).

NOTE: If you pay with PayPal or PayPal Credit, you will need to sign into your Walgreens.com account and PayPal account to acknowledge the PayPal authorization.

Did this answer your question?


Q: What happens to my Pre-Order if my debit/credit card is expired, declined, the account is closed, or there is a problem with my PayPal account?

See Answer 

A: If for any reason we are unable to process your order, your order will be canceled and you will be notified via email. You will need to place a new order with a valid payment method or you can contact Customer Care to place a new order.

Did this answer your question?


Q: Can I use Balance Rewards points to pay for a Pre-Order?

See Answer 

A: Yes.

Did this answer your question?


Q: When will I be charged or have my points deducted?

See Answer 

A: 1-3 days before your Pre-Order ships, a payment will be authorized to your payment method on file for the full amount due. Once your product ships all qualifying Balance Rewards points and discounts will be applied and the authorized payment will be adjusted accordingly.

Did this answer your question?


Q: What if theres an issue with my payment?

See Answer 

A: Your payment method will be validated 7 days before the Pre-Order ships. If your payment method cannot be validated or has expired, the Pre-Order will be cancelled and you will receive an email notification.

Did this answer your question?



Back to top

Shipping

Q: How will I know when my Pre-Order product has shipped?

See Answer 

A: You will receive an email notification when your product ships that will include any available tracking information from the carrier.

Did this answer your question?


Q: Can I get free shipping on a Pre-Order product?

See Answer 

A: Yes. Pre-Order products are eligible for Free Shipping as long as your order total meets the Free Shipping requirements.

Did this answer your question?



Back to top

Notifications

Q: What email notifications will I get regarding my Pre-Order product?

See Answer 

A: You will receive the following notifications before your Pre-Order product ships.
- Order Confirmation
- Pre-Order shipping soon
- Pre-Order has shipped

Did this answer your question?



Back to top

Share

omnitureLink1