Medicaid CareEssentials Program | Walgreens

As an accredited healthcare provider for more than 40 years, HDIS is proud to serve in a personal, caring way. HDIS specializes in making it easy for you by handling every detail, answering your questions, contacting doctors for prescriptions, fulfilling orders discreetly and taking care of all the related paperwork and billing with no hassles. When it’s time to confirm the next order, HDIS will reach out before any risk of running out supplies.

If you have any questions or need to discuss changes with an order, HDIS Personal Care Experts are ready to help and can be reached at 1-800-314-6063.

HDIS makes it convenient: no paperwork, no hassles — just a helpful and attentive service team.

• To start today, HDIS will walk you through some basic information capture, such as insurance, physician and products/supplies of interest. Please set aside 10 minutes for this session.
• Next, HDIS will check your benefits coverage. For eligible patients, HDIS works directly with your doctor to request the necessary prescription(s).
• Finally, HDIS will confirm your order, have supplies shipped to your door and handle all the necessary claims & billing.
• HDIS will confirm new orders with you monthly and ship on time.

If at any time you have questions, the HDIS Personal Care Experts are ready to help at 1-800-314-6063.

Medicaid may cover products that Medicare does not cover. HDIS specializes in Medicaid benefits and is fully accredited. It proudly serves customers with a wide variety of Medicaid plans in 40 states.

If you have questions or need help navigating the differences between Medicare and Medicaid, HDIS Personal Care Experts are ready to help at 1-800-314-6063.

The HDIS process is designed to make it easy for you — no paperwork and no hassles!
HDIS will check your benefits coverage and, if eligible, they will work directly with your doctor to request the necessary prescription(s). Once HDIS receives your prescription(s), they will confirm your order, have supplies shipped to your door and handle all the necessary claims and billing.

When it’s time to confirm the next order, HDIS will reach out before any risk of running out.

If at any time you have questions, the HDIS Personal Care Experts are ready to help at 1-800-314-6063.

If you’re not eligible for Medicaid but would like to learn more about options for purchasing products, please visit our website at walgreens.com/topic/store/otc/shop_otc.jsp to shop for all your OTC product needs.

The HDIS program covers a variety of Medicaid eligible products from different categories in your state. To learn more about products not listed here, we recommend you contact the number on the back of your Medicaid ID card for more information.

Medicaid requires that HDIS confirm your order each month. HDIS will connect with you by phone or email (whichever you prefer), before there is a risk of running out. If at any time you have questions about your order, the HDIS Personal Care Experts are ready to help, at 1-800-314-6063.

When it’s time to renew your prescription, HDIS will initiate the process with your physician to ensure you continue to receive supplies without interruption.

IIf you encounter any problem with your order, contact HDIS directly at 1-800-314-6063. HDIS Personal Care Experts are ready to help. HDIS will work to arrange for resolution of any order concerns and ensure that Medicaid benefits and billing are handled correctly.

HDIS will be in contact with your physician. Once HDIS has obtained your prescription, an HDIS Personal Care Expert will call you to confirm your order.

HDIS will also stay in touch with you in case of any delays in getting the necessary information from your doctor. HDIS Personal Care Experts are available for questions and ready to help at 1-800-314-6063.

HDIS will confirm your order and arrange to have your products shipped as soon as we receive a prescription from your physician. While HDIS aims to get your order processed as quickly as possible, it cannot have the products shipped until it has a prescription, so timing depends on how quickly your doctor gets the prescription to HDIS. Typically, most orders are processed and shipped within 2 business days of HDIS’s receipt of the prescription.

HDIS is committed to safeguarding your data with the highest security standards. HDIS is HIPAA-certified and a fully accredited Medicaid Provider.