‹ Pharmacy & Health

Rx Text Alerts

Text RXALERT to 21525 to sign up1

  • Receive updates on your prescription's status
  • Learn your prescription's price ahead of time
  • Refill prescriptions by replying "Refill" to reminder texts
  • Prepay and skip the line with Walgreens Express™ Pickup
  • Request 1-2 day delivery from your text alert2

Para Español, envia AlertaRx por texto a 21525.1

Need an update on a prescription's status?

Even if you're not signed up for Rx text alerts, you can always text RXSTATUS to 21525 for immediate info on any of your in-progress prescriptions.1

Rx ready for pickup.

FAQ

What types of prescription status updates will I receive?

Show answer

We'll let you know when your prescriptions are due for refill, ready for pickup or delayed. We'll also send you order confirmations after you request a refill.

Can I choose what alerts I receive?

Show answer

Signing up for text alerts automatically enrolls you in both status updates and refill reminders. If you only want to receive one type of alert, you may edit your preferences at any time.

How do I refill by text?

Show answer

Reply "REFILL" to your refill reminder text. If you want to see which prescriptions are due for refill, tap the link in the reminder text and select the prescriptions you would like to refill.

How can I see the price of my prescription?

Show answer

When you receive a text alert saying that your prescription is ready for pickup, there will also be a link included to see the prescription's price before you go to the store to pick it up. You can also see the price in your order confirmation after refilling through the refill reminder link or texting "REFILL" to the reminder.

I signed up for Rx text alerts but am not receiving messages. How can I get help?

Show answer

If you signed up in the store or through your communication preferences online, you must reply "Yes" to the Rx alerts confirmation text within seven days to verify your phone number, completing the sign-up process. If you completed this step and are still unable to receive messages from a store that has messaging services enabled, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823.

Why wasn't my prescription ready at the pharmacy after I received my text alert?

Show answer

We send different types of text alerts. Please make sure you received an alert that said your prescription is "ready for pickup." If you received a different type of text alert, we may still be working on filling your prescription. If you have multiple prescriptions in progress, please check the link in the text message to see which prescriptions are ready for pickup.

I used to receive Walgreens Express Pickup messages but have not recently. How do I enroll in Express Pickup to receive them every time?

Show answer

Not all prescriptions are eligible for Walgreens Express Pickup at this time, but we have plans to expand eligibility in the future.

How much does it cost to have my prescription delivered via Walgreens Express 1-2 day delivery?

Show answer

$4.99.

Does texting RXSTATUS to 21525 sign me up for Rx text alerts?

Show answer

No. RXSTATUS is only a one-time update. If you would like to sign up for text alerts, text RXALERT to 21525.1

Why am I receiving some texts in English when I am signed up for Spanish alerts?

Show answer

For certain messages, we currently only have the English option available. We are working on updating those, but you should still continue to see a majority of your texts in Spanish.

Do I need a certain mobile carrier for Rx text alerts?

Show answer

Rx text alerts work with all of the following carriers: Atlantic Tele-Network International (ATNI), Alaska Communications Systems (ACS), ASTAC, AT&T, AT&T Mobility, All West Wireless, Alltel Wireless, Bandwith.com (includes Republic Wireless), Bluegrass Cellular, Boost, C Spire Wireless (aka Cellular South), CT Cube West Central Cellular, CTC Telecom, Cablevision, Carolina West Wireless, CellCom, Cellone Nation, Cellular 29, Cellular One Illinois, Centennial Wireless, Chariton Valley Cellular, Chat Mobility, Cincinnati Bell, Cleveland Unlimited, Copper Valley Telecom, Coral Wireless, Cordova Wireless, Cricket Communications, Cross Wireless, Custer Telephone, DTC Wireless, East Kentucky Network (Appalachian Wireless), Element Mobile, EpicTouch, Farmers Mutual Telephone, Fixed Line, Flat Wireless, GCI Communications, Google Voice, Illinois Valley Cellular, Inland Cellular, Inteliquent, Iowa Wireless Services, Jasper Wireless, Keywstone Wireless, Layered Communications, Leaco Rural Telephone Cooperative, Metro PCS, Mid-Rivers Communications, MTPCS, MTA Wireless/Matanuska Kenai, nTelos, NewCore Wireless, Nex-Tech Wireless, NorthDakota Network, Northwest Missouri Cellular, Nucla-Naturita, Panhandle, Peerless Wireless, PinPoint Communications Blaze Wireless, Pine Cellular, Pioneer Cellular, Plateau Telecommunications, Sagebrush Cellular, SI Wireless, Smith Bagley, SouthernLINC, Sprint, SRT Wireless, Standing Rock (STRI), Syringa Wireless, T-Mobile, Thumb Cellular, TMP Corporation Simmetry, Truphone, UBET Wireless, Union Telephone Company, U.S. Cellular, United Wireless, Verizon, Viaero Wireless, Virgin Mobile, West Central Wireless

How do I opt out of receiving text alerts?

Show answer

You can opt out at any time by texting "STOP" to 21525.

1 Message and data rates may apply. Ongoing texts may be sent using an automatic telephone dialing system. Consent not required for purchase. To opt out at any time, text the word STOP to 21525.

2 If your prescription requires a mandatory phone consultation before sale, shipment may be delayed.

Share