Skip main navigation



Why do you have to contact my doctor for refills of maintenance medications?


When a doctor writes a prescription for a maintenance medication (a medication you will be taking for a long term), he or she determines the number of refills allowed. Your doctor requires contact because certain medications require regular checkups and possibly laboratory tests by your doctor to ensure that:

  • you are taking the medication properly.
  • your medication is working as it should and helping you the way it is intended.
  • your medication is not causing unexpected or life-threatening side effects.

State and federal guidelines regulate the number of refills you can get without having to contact the doctor, as well as the period of time during which you can refill a prescription. If you have a pharmacy benefit as part of your healthcare coverage, you also may have restrictions on how many refills you can get and over what period of time.

Your Walgreens pharmacist will be happy to contact your doctor for refill authorization. Order your refill today.

Find out more about Walgreens Auto Refills service - a real time-saver for people taking maintenance medications.

Back to Ask a Pharmacist


Answers to questions regarding information about medications or health conditions are not for diagnostic or treatment purposes and are not conclusive as to the presence or absence of any health condition. Consult your physician for diagnosis and treatment of your medical condition. The information provided is not a substitute for medical advice. Advances in medicine may cause this information to become outdated, invalid or subject to debate. Professional opinions and interpretations of the scientific literature may vary. Walgreens' terms of use and general warranty disclaimer apply to all services provided. If you are in need of immediate medical attention, contact your physician, poison control center or emergency medical professional. If you need to speak with a pharmacist for non-emergency matters, contact your local Walgreens pharmacist or call a pharmacist toll-free at 1 (877) 250-5823.

Your Digital Health Advisor. Powered by WebMD. Manage diabetes with this easy online tool.* Get started.
Your Digital Health Advisor. Powered by WebMD. Manage diabetes with this easy online tool.* Get started.

Balance Rewards for Healthy Choices

20 Points
20 Points

Now you can track your blood pressure and blood glucose.

Start earning points Go Arrow