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Find answers to the most common Balance Financial Prepaid MasterCard questions in our Help Center by clicking here.

If you still need assistance, please call 888-924-2653. Our Balance Financial customer service agents are available Monday - Friday from 5:00 a.m. to 11:00 p.m., or Saturday and Sunday from 6:00 a.m. to 6:00 p.m., Mountain Standard Time. Automated customer service is also available 24 hours a day to help you with your account balance, transaction history, or report your Balance Financial Prepaid MasterCard lost or stolen.

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