Health and privacy.
We protect both.
You trust us with your health and wellness needs, and we take that responsibility seriously. That includes making sure your data is safe and secure, and that you have control.
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We care for your wellbeing and your needs
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We don't sell your pharmacy information.
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We use data to bring you personalized offers and deals.
The Privacy Policy covers the type of data we collect and how we use it, as well as your rights as a consumer. Please don’t hesitate to contact us with any questions.

Walgreens Online Privacy & Security Policy

This Privacy Policy lets you know how we collect, use, share, and protect information about you. By interacting with Walgreens through our stores, websites, mobile applications, and any other Walgreens affiliate websites where you may interact with Walgreens, you consent to the practices described in this Privacy Policy. Any changes in our Privacy Policy will appear on this page so that you are aware of the data we collect and how we use it. For California residents, there is an "Information for California Consumers" section in this Privacy Policy.

In some circumstances, Walgreens use of your information will be subject to the requirements of the Health Information Portability and Accountability Act (commonly known as "HIPAA"). For example, if you log in to your pharmacy account and submit information regarding a prescription order, that information is subject to HIPAA requirements. In those circumstances, the Walgreens Notice of Privacy Practices and not this Privacy Policy will apply. If you have questions about which policy applies to the information you have submitted, please do not hesitate to Contact Us.

Our Privacy Program

At Walgreens, we are committed to maintaining our customers' privacy. We take great care to safeguard the information that we collect to maintain our customers' privacy. We have provided this Privacy Policy to you to describe information collection and use practices at Walgreens. This Privacy Policy describes the choices you can make about the way your information is collected and used.


Information We Collect

We want you to understand how information you provide to us is collected and used. When you interact with Walgreens or use our services, we collect certain information about you and the services you use. An example of using our "services" would be when you visit one of our stores or websites. We may collect and store information from you in the following situations:

Information you provide to us directly when you:
  • Make an in-store or online purchase, or other transaction with us;
  • Create an account on one of our websites or mobile application;
  • Participate in our loyalty programs, such as Balance® Rewards;
  • Participate in a contest, sweepstake, promotion, or survey;
  • Correspond directly with us, such as through our websites, postal mail, customer service, or dispute resolution mechanisms; or
  • Post a review or comment on one of our websites, or post other user-generated content on one of our websites or mobile application.
Information you provide through the use of our services, including:
Device Information
  • We may collect device-specific information when you visit our websites or use our mobile applications or services. This includes information such as Internet Protocol (IP) address, hardware model, operating system, unique device identifiers, and mobile network information. We may also associate the information we collect from your different devices, which helps us provide consistent services across your devices.
Log Information
  • This includes details of how you used our websites or mobile applications including clicks and page information such as the address (or URL) of the website or mobile application you came from before visiting our website or mobile application, which pages you visit on our website or mobile application, which browser you used to view our website or mobile application, and any search terms entered.
  • Other information from your interaction with our websites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information.
Location Information
  • When you use our services on your mobile phone or device, we may collect information about your physical location through satellite, cell phone tower, Wi-Fi signal, beacons, Bluetooth and near field communication protocols. For example, when you opt in to allowing us to collect this information, it may allow us to recognize the location within our store of your mobile device.
In-Store Cameras
  • We use in-store cameras for security purposes and for operational purposes such as measuring traffic patterns and tracking in-stock levels.
Cookies, Web Beacons and Similar Technologies
  • "Cookies" are small data files that are sent from a website's server and are stored on your device's hard drive either for only the duration of your visit ("session cookies") or for a fixed period of time ("persistent cookies"). Cookies may store user preferences and other types of information. We use cookies to provide features and services, such as:
    • Remembering your preferences and allowing you to enter your username less frequently;
    • Presenting information that's targeted to your interests, including Walgreens content presented on another website;
    • Measuring the effectiveness of our websites, services, content and advertising;
    • Providing other services and features that are available only through the use of cookies.
  • The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable these technologies. You can disable our cookies or all cookies through your browser setting, but please note that disabling cookies may impact some of our website's features and prevent the website from operating properly.
  • A "Web Beacon" is an electronic image placed in the code of a webpage, application, or email. We use web beacons to monitor the traffic patterns of users from one page to another and to improve website performance, and in our emails to understand when our email communications are opened or discarded.
Flash Cookies
  • We may use or engage a third party that uses Local Stored Objects, sometimes referred to as "Flash Cookies," and other technologies to collect and store information about the use of our services. A Flash cookie is a small data file placed on your computer or device using Adobe Flash technology. Flash cookies are different from the cookies discussed above because cookie management tools provided by your browser will not remove Flash cookies. To limit the websites that can store information in Flash cookies on your device, you must visit the Adobe website:
    https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Information We Collect From Other Sources

We may collect information that is publicly available. For example, we may collect information you submit to a blog, chat room, or social network. We also may collect information from other companies, organizations, or third-party partners. For example, we may receive information about you from a partner when we jointly offer services or from an advertiser about your experiences with them. By gathering additional information about you, we can correct inaccurate information and give you product recommendations and special offers more likely to interest you.


How We Use Your Information

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. We may use your information in a variety of ways, including for the following purposes:

Product and Service Fulfillment
  • We use your contact information to respond to your inquiries, fulfill your requests and improve your experience.
Our Marketing Purposes
  • We use your information to deliver coupons, mobile coupons, newsletters, emails, mobile messages, and social media notifications about our brands, products, events or other promotional purposes.
Internal Operations
  • We use your information to improve the effectiveness of our services, conduct research and analysis, or to perform other business activities as needed.
Prevention of Fraud and other Harm
  • We use your information to detect, prevent or investigate potential security breaches, fraudulent transactions and monitor against theft.
Legal Compliance and As Necessary or Appropriate Under Applicable Law
  • We may use your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities (including law enforcement), to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use personal information without your consent or court process.

How We Share Your Information:

We do not directly sell, rent, or loan your personally identifiable information to any third parties. We will share your information with companies, organizations and individuals outside of Walgreens as described in this Privacy Policy:

Internally
  • We may share your information with our parent company or affiliates, including but not limited to, Walgreens Boots Alliance Inc., Boots Retail USA Inc., Walgreens Specialty Pharmacy Holdings, LLC, and Walgreens Specialty Pharmacy, LLC DBA Alliance Rx Walgreens Prime.
When We Work With Third Parties
  • We may share your information with affiliated and unaffiliated companies that perform tasks on our behalf related to our business. Such tasks include analyzing website usage data, customer service, electronic and postal mail service, and social and other media services.
  • We may work with other companies who place cookies, tags, and web beacons on our websites. These companies help operate our websites and provide you with additional products and services.
  • We may also use third-party advertising networks to serve advertisements on our behalf. The cookies received with the banner advertisements served by these networks may be used to collect and build behavioral profiles by these companies to deliver targeted advertisements on our website and unaffiliated websites.
  • We may work with other companies who operate their own websites or mobile applications, to allow them to offer Walgreens customers the ability to connect to Walgreens services. These services give you more options for ways to use Walgreens services from websites or apps that are not owned or operated by Walgreens.
  • We contract with companies to allow Walgreens customers to access their Balance Rewards account from those partners' websites and/or mobile apps. This may include the ability to join Balance Rewards, add an existing Balance Rewards membership, and/or access your account balance.
  • Balance Rewards for healthy choices® members may choose to connect their accounts with apps and devices, including non-Walgreens apps and devices, in order to earn points for their healthy activities. Walgreens may use or disclose personally identifiable information gathered under the Balance Rewards for healthy choices® program for improving health, health research, or with your consent.
  • Social Media: Our online services may use social media plugins (e.g., the Facebook "Like" button, "Share to Twitter" button) to enable you to easily interact with certain social media websites (e.g., Facebook, Twitter, Instagram) and share information with others. When you visit our services, the operators of the available social media plugins can place a cookie on your device enabling such operators to recognize individuals who have previously visited our services. If you are logged in to these social media websites while visiting our services, the social media plugins allow the relevant social media websites to receive information that you have visited our services or other information. The social media plugins also allow the applicable social media websites to share information about your activities on our services with other users of the social media website. We do not control any of the content from the social media plugins. We may also interact with you on social media platforms. If you contact us on one of our social media platforms, request services, or otherwise communicate directly with us on social media, we may contact you to interact with you. For more information about social media advertising and social media plugins from other social media websites, please refer to those websites' privacy and data sharing statements.
When Sharing is Required by Law or Helps Us Protect Our Interests
  • We will disclose your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal information without your consent or court process.
When We Work On Business Transactions
  • As we continue to develop our business, we might sell or buy stores or assets, or engage in mergers, acquisitions or sale of company assets. Personal information may be disclosed in connection with the evaluation of and entry into such transactions, or in the course of providing transition of services to another entity as permitted by law. In such transactions, customer information generally is one of the transferred business assets. Additionally, in the event that Walgreens or substantially all of its assets are acquired, customer information will likely be one of the transferred assets as is permissible under law.
Non-identifiable or Aggregate information with Third Parties
  • We may share non-identifiable or aggregate information with third parties for lawful purposes.
With Your Consent
  • At your direction or request, or when you otherwise consent, we may share your information.

Your Choices

By interacting with any of the Walgreens family of companies as described herein, you consent to the practices described in this Privacy Policy. However, we want you to know that you do have certain choices with regard to how your information is collected and used.

Email and Mobile Communications
  • You may choose to stop receiving email and mobile marketing communications by changing your preferences online. If you have an online account, log in to Your Account and click on Communication Preferences. If you do not have an online account, you may click Unsubscribe from the bottom of Walgreens emails, and reply STOP to our text messages to stop receiving emails and SMS text messages. To request unsubscribing by email, contact Customerservice@mail2.walgreens.com.
Mobile Application
  • Push Notifications
    You can opt out from further allowing Walgreens to send you push notifications by adjusting the permissions in your mobile device or from the Walgreens app.
  • Geolocation
    You can opt out from further allowing Walgreens to access location data by adjusting the permissions in your mobile device.
  • In-Store Location
    You can opt out from further allowing Walgreens to access your in-store location by adjusting the location permissions in your mobile device or from the Walgreens mobile application.
Online Tracking and Interest-Based Advertisements
  • Walgreens engages third-party advertisers to provide interest-based advertising on our website, as well as other third-party websites in order to display advertising that is relevant to you. These third parties may collect information about your use of our services over time and that information may be combined with information collected on different websites and online services. These third-party advertisers may be participants in the Network Advertising Initiative and/or the Self-Regulatory Program for Online Behavioral Advertising, which allow users to opt out of ad targeting from participating companies. To learn more about interest-based advertising, or to opt out of having your web browsing information used by certain third-party advertisers for behavioral advertising purposes, go to:  www.aboutads.info/choices or https://www.networkadvertising.org/choices/.

    Please Note: When you "opt out" of receiving interest-based advertisements, this does not mean you will no longer see advertisements from Walgreens. It means that the online ads that you do see will not be tailored for you based on your particular interests. We may still collect information about you for any purpose permitted under the Policy, including for analytics and fraud prevention.
Our "Do Not Track" Policy
  • Walgreens respects enhanced user privacy controls. We support the development and implementation of a standard "do not track" browser feature, which signals to websites that you visit that you do not want to have your online activity tracked. Please note that at this time Walgreens.com does not interpret or respond to "do not track" signals. However, you may set your Web browser to not accept new cookies or web beacons, be notified when you receive a new cookie, or disable cookies altogether. Please note that by disabling these features, your experience on Walgreens.com will not be as smooth and you will not be able to take full advantage of our website's features. Please see the Help section of your browser for instructions on managing security preferences.
Minors
  • If you are under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfilment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us.
Accessing and Updating Your Personally Identifiable Information
  • You can review and update any of the information you have given us by emailing us or calling 877-924-4472. Our customer care staff will update your information. If you have a Walgreens.com account, you can log in and update your information.
Links to Third-Party Websites
  • Our services may contain links to, or otherwise make available, social media websites and other third-party services, websites and mobile applications that are operated and controlled by third parties. We do not take responsibility for the content or the privacy practices employed by other websites. Unless otherwise stated, any Information you provide to any such third-party website will be collected by that party and not by Walgreens, and will be subject to that party's privacy policy (if any), rather than this Privacy Policy. In such a situation, we will have no control over, and shall not be responsible for, that party's use of the Information you provide to them.
Location-Based Services
  • When you download our mobile application, you can opt in to location sharing for additional application capabilities. If you have opted in to sharing your location information, we may use various technologies to collect your information as described in this Privacy Policy to provide you with location-based services and content, including for marketing purposes. For example, using the Store Locator feature in our mobile application can allow you to quickly find the nearest Walgreens location. To learn how to opt out of sharing your location information with Walgreens, go to the "Your Choices" section of this Privacy Policy.

How We Protect Your Information
Security Measures
  • Walgreens recognizes the importance of maintaining the security of your information. Whether you are shopping on our website, through our mobile services, or in our stores, we use reasonable security measures, including administrative, technical, and physical safeguards.
Email Security
  • "Phishing" is a common email scam where your email address is used to contact you and ask for personally identifiable or sensitive information. Always be cautious when opening links or attachments from unsolicited third parties. Also know that Walgreens will not send you emails asking for your credit card number, social security number or other personally identifiable information. If you are ever asked for this information, you can be confident it is not from Walgreens.
Children's Personal Information
  • We recognize the importance of protecting children's online privacy. Our website and mobile services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.

Information for California Consumers
If you reside in California, we are required to provide additional information to you about how we use and disclose your information, and you may have additional rights with regard to how we use and disclose your information. We have included this California-specific information below.
  • CA Personal Information. Consistent with the "Information We Collect" section above, we collect certain categories and specific pieces of information about individuals that are considered "Personal Information" under California law ("CA Personal Information"). Specifically, we may collect the following types of categories of CA Personal Information and have listed some representative data elements in each category:
    • Identifiers: such as name, address, telephone number, email address, age, date of birth, username and password for our websites, online identifiers, IP address;
    • Characteristics of protected classifications under California or Federal Law such as sex, gender, age (40 or older);
    • Commercial information: such as products or services purchased, obtained or considered, other purchasing or consuming histories or tendencies, payment information, Balance Rewards and Balance Rewards for healthy choices® participation information;
    • Internet or other electronic network activity information: such as computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information;
    • Geolocation information: such as physical location information through the use of our Services on your mobile phone or device by, for example using satellite, cell phone tower, Wi-Fi signal, beacons, Bluetooth and near field communication protocols, when you are in or near a Walgreens store;
    • Audio, visual, or similar information: such as photographs you share, in-store security video, customer service audio recordings; and
    • Inferences drawn from other personal information: such as consumer preferences, characteristics, predispositions, and behavior.
  • Sources. We may collect certain categories of CA Personal Information from you and third parties as described in the "Information We Collect" section above. The categories of sources from whom we may collect CA Personal Information include the following:
    • In our stores (parent, subsidiary and affiliate brands)
    • On our websites and mobile applications (parent, subsidiary and affiliate brands)
    • When you communicate with our Customer Care Center
    • Through participation in Balance Rewards programs
    • Third party websites and mobile applications (e.g., websites that share information with us or our advertising partners regarding your online activities)
    • Data Suppliers (e.g., companies that provide demographics and other information regarding consumers)
    • Joint marketing partners
    • Online advertising companies
    • Delivery partners/carriers
    • Social media companies
    • Other service providers
    • Survey providers
  • Purposes. We collect CA Personal Information for the business and commercial purposes described in the "How We Use Your Information" section above. We also share and/or disclose CA Personal Information as follows:
    Sharing your CA Personal Information for business purposes: As described above in the "How We Share Your Information" section, we may share the following categories of CA Personal Information with third parties who are considered "service providers” as defined under California law since we disclose CA Personal Information to them for our business purposes. We also list representative data elements for each of these categories of CA Personal Information:
    • Identifiers: such as name, address, telephone number, email address, age, date of birth, username and password for our websites, online identifiers, IP address;
    • Characteristics of protected classifications under California or Federal Law: such as sex, gender, age (40 or older);
    • Commercial information: such as products or services purchased, obtained or considered, other purchasing or consuming histories or tendencies, payment information, and Balance Rewards participation information;
    • Internet or other electronic network activity information: such as computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information;
    • Geolocation information: such as physical location information through the use of our Services on your mobile phone or device by, for example using satellite, cell phone tower, Wi-Fi signal, beacons, Bluetooth and near field communication protocols, when you are in or near a Walgreens store;
    • Audio, visual, or similar information: such as photographs you share, in-store security video, customer service audio recordings; and
    • Inferences drawn from other personal information: such as consumer preferences, characteristics, predispositions, and behavior.

As described above, examples of business purposes include product and service fulfillment, internal operations, prevention of fraud and other harm, and legal compliance.

Sharing CA Personal Information with third parties: As described above in the "How We Share Your Information" section, we may share the following categories of CA Personal Information with third parties who are considered "third parties” as defined under California law since we disclose CA Personal Information to them which they may use for secondary purposes. Our disclosure of CA Personal Information to the third parties who use the information for secondary purposes may constitute a "sale” of CA Personal Information as defined under California law. You may stop our potential disclosure of your CA Personal Information to these entities for their use for secondary purposes by opting out of the sale of your CA Personal Information as described in the California Consumer Rights section below. We also list representative data elements for each of these categories of CA Personal Information:

  • Identifiers: such as online identifiers, IP address;
  • Commercial information: such as products or services purchased, obtained or considered, other purchasing or consuming histories or tendencies;
  • Internet or other electronic network activity information: such as computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information;
  • Geolocation information: such as physical location information through the use of our Services on your mobile phone or device by, for example using satellite, cell phone tower, Wi-Fi signal, beacons, Bluetooth and near field communication protocols, when you are in or near a Walgreens store; and
  • Inferences drawn from other personal information: such as consumer preferences, characteristics, predispositions, and behavior.

California Consumer Rights. Subject to certain exceptions, as a California resident, you have the right to: (i) request access to your CA Personal Information (including information regarding the sharing of your CA Personal Information); (ii) request deletion of your CA Personal Information; and (iii) opt out of the sale of your CA Personal Information.

  • Exercising California Consumer Rights. Should you wish to request the exercise of your rights as detailed above with regard to your CA Personal Information, we will not discriminate against you by offering you different pricing or products or services, or by providing you with a different level or quality of products or services, based solely upon this request. You may receive a different level or quality of goods or services as permitted by California law in connection with programs such as Balance Rewards if you exercise your right to request deletion of your CA Personal Information. To the extent you provide CA Personal Information in connection with programs such as Balance Rewards, additional information about the terms applicable to those programs, including our use of CA Personal Information in exchange for the applicable financial incentives, can be found in the terms and conditions for those programs.
  • Exercise your California Consumer Rights by:
    • Self-service on our digital properties:
    • OR
    • Contacting our Customer Care Center at 800-WALGREENS (800-925-4733).
      • Please note that in order to opt out of the sale of CA Personal Information implicated by advertising cookies when browsing our digital properties as a guest, you must click the “Do Not Sell My Personal Information” link and save your preferences.

Additionally, California law requires California residents under the age of 16 to opt in to the sale of CA Personal Information. As a result, certain programs and services may be unavailable to California residents under the age of 16.


How To Contact Us:

If you have questions about our Privacy Policy, or to exercise your rights as detailed above, except for California Consumer Rights which you may exercise by using the designated methods identified in the "Information for California Consumers, California Consumer Rights” section above, contact us by:

Phone: (877) 924-4472
E-mail:   privacy.office@walgreens.com
Regular mail:
Walgreen Co. Privacy Office
Attn: Privacy Officer
200 Wilmot Rd, MS 9000
Deerfield, IL 60015
Last Updated: 12/30/2019