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Order Status and Tracking

Q: How do I track the status of my online order?

See Answer 

A: It's easy, follow this link: check the status of your order online. You'll also get an email when products from your order ship that includes package tracking information. Delivery confirmation is not available for APO/FPO/DPO orders that are delivered by the military mail service, and package tracking is not available once the package is handed off to the military mail service.

NOTE: Only signed in customers will be able to view an order status online. Order status for all other orders can be obtained by calling Customer Service toll-free at 1-877-250-5823.

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Q: What are the different types of order status?

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If the order status is: Then:
Ordered We've received your order and your products are being prepared to ship.
Shipped or In Transit Your order has shipped.
Delivered Your order has arrived.
Out of Stock Your ordered products(s) will not be backordered. You can place a new order for this product once it becomes available again.

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Q: What are the different types of prescription order status?

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Check the status of your prescription order.

Shipped Prescriptions

If the order status page for shipped prescriptions says: Then:
Order Being Processed Your prescription order is in progress.
Shipped Your prescription order has shipped.

In-Store Pickup Prescriptions

If order status page for in-store prescription pick up says: Then:
In Process Your prescription order is in progress. Call the pharmacy for more information.
Ready Your prescription order is ready to be picked up.
Picked Up This prescription order has already been picked up.

NOTE: Your confidential information is displayed only if you have completed your full online registration.

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Q: What are the different types of contact lens order status?

See Answer 

Check the status of your order online, including contacts.

If the order status for contact lenses says: Then:
Verifying Prescriber We are trying to reach your optometrist to verify your prescription.
In Process Your order is currently being filled.
Shipped Your order has shipped.
Out of Stock You will receive an email notification of a product backorder or order cancellation.

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Q: How can I check my order status if I don't have a Walgreens.com account?

See Answer 

A: Please contact Customer Service toll-free, at 1-877-250-5823.

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Q: My order contains products, prescriptions, and contact lenses. How will it be shipped?

See Answer 

A: Mixed orders will entail multiple shipments. Processing and shipping times for mixed orders will vary.

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Free Shipping

Q: How can I get FREE shipping?

See Answer 

A: Orders $35 or more qualify for FREE standard shipping. You can also get FREE standard shipping with no minimum order by selecting Ship to Store at checkout. Ship to Store is a convenient option if you're unable to accept a delivery at home or at your workplace. Additional charges apply to orders over 20 lbs.

Additional rules:

- New prescription orders are eligible for FREE 2-Day shipping. Note that Walgreens reserves the right to roll back this offer at any time.

- Orders that include prescriptions and/or contact lenses receive FREE standard shipping (up to 20 lbs. excluding flat fee products).

- If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax.

- Eligible products include those marked Ships for FREE, Ship to Store and those marked FREE shipping eligible. Ships for FREE are products that ship for FREE regardless of how much is in the order. Products marked Ship to Store can be shipped to a store near you for FREE. Products marked FREE shipping eligible ship FREE when the subtotal of eligible products in your cart reaches $35 or more. Photo orders and Prescription Savings Club cards are not eligible for FREE shipping.

- Gift Cards ship for FREE. Gift cards do not contribute to the cart subtotal for shipping offers or thresholds.

Still need assistance? Please contact Customer Service toll-free at 1-877-250-5823.

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Q: All of the products in my cart are eligible for FREE shipping, so why am I being charged for shipping?

See Answer 

A: Some of the products in your cart may not be eligible. FREE shipping eligible products do not include Prescription Savings Club cards or photo orders. FREE shipping applies to the first 20 lbs. of your order. If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax. If all the products in your cart are eligible for FREE shipping and you are still being charged, please call Walgreens.com Customer Service toll-free, at 1-877-250-5823.

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Q: I am purchasing a gift card that ships for FREE, why am I not getting FREE shipping on my entire order?

See Answer 

A: Gift cards ship for FREE, but they do not contribute to the cart total for FREE shipping offers or thresholds.

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Shipping Options and Rates

Q: How are shipping charges determined?

See Answer 

A: The shipping charge is based on the products' size, weight, shipping method and delivery address. In your cart, you will see the estimated shipping charge based on standard shipping to the contiguous U.S. You will see your actual shipping cost, based on the shipping address, at checkout.

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Q: What are the shipping rates on Walgreens.com?

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A:

Shipping rates on Walgreens.com

Standard Expedited Overnight
Prescriptions FREE $12.95 $19.95
Contact Lenses FREE Not applicable $19.95
Products — Ship to You (orders over $35) FREE1 $8.992 Not applicable
Products — Ship to You (orders under $35) $5.99 $8.992 Not applicable
Products — Ship to Store (no order minimum) FREE1 Not applicable Not applicable
Photo Orders See Photo Pricing

1 Up to 20 lbs. Add $.049 for each 1/10 lb. over 20 lbs.
2 $8.99 for the first 20lbs., $0.99 per 1/10 lb. over 20 lbs.
± A signature is required upon delivery of Schedule II controlled substances. Other prescription shipments may also require a signature upon delivery.

NOTE: Portions of your order that qualify for FREE shipping offers or have flat shipping fees will not be included when calculating the weight of your order. You'll find each product's weight on its details page.

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Q: What are the shipping rates and delivery time estimates for APO/FPO/DPO addresses?

See Answer 

A: See the table below for shipping rates and delivery estimates for Walgreens.com orders shipped to APO/FPO/DPO addresses. All orders shipped to a US Military or Diplomatic address (APO/FPO/DPO) are sent with no additional charge to our military customers. We apologize, but expedited shipping is not available for orders shipped to APO/FPO/DPO addresses.

Military (APO/FPO/DPO) Standard Shipping
Shipping Rates $5.99 or free w/ eligible purchase.
Additional per pound charge for each incremental pound greater than 20 lbs. $0.99
Order Processing 0-1 days
Shipping Time* 5-11 days
Overall Delivery Time 6-12 days



These rates are subject to change at any time. The times listed here are in business days (Monday through Friday, excluding all national holidays) and are estimates. Due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO/DPO U.S. military addresses.

*Shipping Time is the estimate for the time from when your order is shipped until it reaches its destination or is handed off to the military mail service.

Delivery confirmation is not available for APO/FPO/DPO orders that are delivered by the military mail service, and package tracking is not available once the package is handed off to the military mail service.

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Q: How do you handle shipping for photo products?

See Answer 

A: See Walgreens Photo Shipping Information for available photo shipping options.

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Q: What is standard shipping?

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A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Standard shipping takes 1 to 3 business days on most orders inside the 48 contiguous states.

1 to 3 day shipping is dependent on item being in stock at time of order. Please note that there may be delays in inventory levels shown on Walgreens.com and what is actually held in inventory. Orders containing Shipping-Restricted or shipping to a PO Box may also cause delays.

Items that ship directly from vendors will arrive 3 to 7 business days after processing.

NOTE: Delivery times in some areas within the 48 contiguous states and all areas outside the 48 contiguous states depend on the remoteness of the area.

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Q: What is expedited shipping?

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A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Expedited shipping is 2 business days guaranteed if order is placed by 1 p.m. CT Orders received after 1 p.m. CT will be processed the next business day. Certain items ship directly from vendors and and are not eligible for Expedited shipping. Orders cannot be shipped via Expedited outside the 48 contiguous states or to P.O. Boxes.

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Q: What is overnight shipping?

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A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Overnight shipping is 1 business day guaranteed if order is placed by 3 p.m. ET. Orders received after 3 p.m. will be processed the next business day. Certain items ship directly from vendors and are not eligible for Overnight shipping. Orders cannot be shipped via Overnight outside the 48 contiguous states or to P.O. Boxes.

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Q: What is Shipping-Restricted?

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A: The U.S. Department of Transportation (DOT) prohibits certain items from shipping via air, and the United States Postal Service (USPS) further prohibits certain quantities of these items from shipping via USPS ground services. These items are denoted as "Shipping-Restricted," and are classified as ORM-D (Other Regulated Materials for Domestic Transport Only) or Lithium Ion or Lithium Metal Batteries. Shipping-Restricted items include:

- Aerosol-type products in pressurized spray cans, such as: hairspray, shaving cream and spray sunscreen.
- Products that contain flammable, volatile or corrosive chemicals, such as: fragrances, nail polish and nail polish remover.
- Products that are, contain, or are packed with Lithium Metal or Lithium Ion batteries, such as rechargeable appliances or devices.

We're committed to getting your order to you and your return from you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT and USPS rules. That's why we require ground-only delivery, at our Standard Shipping rate, for orders that contain Shipping-Restricted products.

We are unable to ship Shipping-restricted items to Hawaii, Alaska, PO Boxes, APO/FPO/DPO military addresses or US Territories.

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Q: What does flat shipping mean?

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A: Some products have individual flat shipping fees, which will be charged in addition to standard shipping fees when these products are shipped to the 48 contiguous states. If these fees apply, you'll find them listed on each product's details page (e.g. Flat shipping fee: $45.). Shipping for other products in the same order will be calculated according to standard rates.

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Q: What is the flat shipping fee?

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A: The flat shipping fee varies by product. If the product has a flat shipping charge, it will be listed on the product description page. This fee will be charged for shipping the product regardless of what else is in the order.

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Q: Is the product with a flat shipping fee in my cart included in my standard shipping order's total weight?

See Answer 

A: No, products with flat shipping fees are not included in the standard shipping weight for your order. The flat shipping charge is additional.

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Q: Can I specify different shipping options in the same order?

See Answer 

A: Yes, you can. Mixed orders containing prescriptions, contact lenses and products will ship separately. If you want your order to ship via expedited or overnight service, you will be charged the product, contact lens and prescription shipping rates separately. Processing and shipping times for mixed orders will vary.

NOTE: Some products are not eligible for expedited shipping options.

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Q: What if I place a product that is not eligible for expedited shipping in a cart with another product that is eligible for expedited shipping?

See Answer 

A: If any items in your cart are not eligible for expedited shipping, the entire order will ship standard for FREE (up to 20 lbs., excluding flat fee products). You must place a separate order for any items you wish to ship via expedited shipping.

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Processing and Delivery Times

Q: How will I know when my order has shipped?

See Answer 

A: You will receive an email notification, including a tracking number you can use to check the progress of your shipment. If you have additional questions, please call Customer Service toll-free, at 1-877-250-5823.

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Q: What is the estimated arrival date for your order for delivery inside the contiguous U.S.?

See Answer 

A: The estimated arrival date is after processing time. Please see the chart below for details by shipping method:

Estimated Arrival Date in the contiguous U.S. (After processing time)

Item Type Standard* Expedited* Overnight*
Prescriptions 1-3 days 2-day guaranteed Overnight guaranteed
Contact Lenses 10 days Not applicable Overnight guaranteed
Products (shipped by Walgreens)1 1 to 3 days2 2-day guaranteed Not applicable
Products (shipped from vendor) 3-7 days Not applicable Not applicable
Photo orders see Photo Processing and Shipping Details

*Business days are Monday through Friday and do not include weekends or holidays.

1Shipping is dependent on item being in stock at the time of order. Please note that there may be delays in inventory levels shown on Walgreens.com and what is actually held in inventory.

2Standard Shipping Orders containing Shipping-Restricted items or shipping to a P.O. Box may also cause delays.

3All items that ship directly from vendors will arrive 3 to 7 business days after processing.

Product orders shipped by Walgreens will be processed same-day if placed by 2 p.m. ET; otherwise, they will complete processing on the next business day.

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Q: What is the difference between processing time and delivery time?

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A: Processing time is the time from when you submit your order to when the product leaves the fulfillment center. Processing time is noted on the product description page. Delivery time is from when the product leaves the fulfillment center to when it arrives at your door. See shipping times in the chart above.

Product orders shipped by Walgreens will be processed same-day if placed by 2 p.m. ET; otherwise they will complete processing on the next business day.

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Q: When are orders processed?

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A: Orders start processing when you place your order and end when the product leaves the fulfillment center.

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Q: Do you process orders on weekends or holidays?

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A: Yes, orders are processed on weekends. Standard orders are shipped the next business day. Expedited orders may ship over the weekend if placed by 2 p.m. ET.

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Q: What is the total delivery time for your order?

See Answer 

A: The total delivery time for your order is the period of time from when you place your order until the time you receive it which includes processing and shipping.

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Q: When are orders delivered?

See Answer 

A: Orders shipped USPS are delivered Monday through Saturday. Orders shipped via other carriers are typically delivered Monday through Friday. Saturday delivery available via FexEx Home Delivery. Delivery not available on Sundays.

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Q: How long does it take to receive a prescription by mail?

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A: Pharmacy orders are processed within 2 business days. After that, shipping typically takes 5 to 10 business days. Other variables may affect processing and shipping times. For instance, certain prescriptions may take longer if we need to contact your doctor or transferring pharmacy to verify the prescription. Often the Walgreens pharmacist must wait to be called back. We do everything we can to make the fulfillment process as quick as possible. Please allow extra time for delivery to remote areas. If you have any questions, please call Walgreens.com Customer Service toll-free, at 1-877-250-5823.

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Destinations and Restrictions

Q: Where do you ship?

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A: We ship to all 50 United States, APO/FPO/DPO addresses, as well as the following American territories: Puerto Rico, the US Virgin Islands, Guam, American Samoa and the Northern Mariana Islands. You will be notified at checkout if a product in your order cannot be shipped to your selected location due to shipping restrictions.

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Q: Does Walgreens ship to P.O. Boxes?

See Answer 

A: Yes, Walgreens ships to P.O. Boxes. At checkout, enter your P.O. Box number in the street address field. We apologize, but some products cannot be shipped to P.O. Boxes.

NOTE: P.O. Boxes are not eligible for expedited shipping.

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Q: Does Walgreens ship to APO/FPO/DPO addresses?

See Answer 

A: Yes, Walgreens ships to APO/FPO/DPO addresses. We are proud to say all orders shipped to a US Military or Diplomatic address (APO/FPO/DPO) are sent with no additional charge to our military customers. Thank you for your service.

At checkout, enter your APO/FPO/DPO address number in the street address field. We apologize, but contact lenses and Shipping-Restricted items cannot be shipped to APO/FPO/DPO addresses. If an item is Shipping-Restricted, you will be notified at checkout.

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Q: Does Walgreens ship internationally?

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A: Not at this time.

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Q: Are there any products Walgreens.com cannot ship depending on my ship to address?

See Answer 

A: If you live outside the continental U.S., products indicated as Shipping restricted cannot be delivered. This is because such an order must be shipped by air. According to federal laws, potentially harmful products (i.e. flammable substances) cannot be shipped by air. In addition, some continental states have laws that may prevent one or more of your products from being delivered. In all instances, you will be notified at checkout if your order contains any of these restricted products.

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Q: Do I need to be home to sign for my home delivery?

See Answer 

A: Only for select products or prescriptions. This information will be included with the product description.

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Q: Can I change the ship to address?

See Answer 

A: The best time to do this is before you place an order. If your order has already been submitted, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823 for your options.

1. Follow the link Your Account to go to your Account Home page. If you are not signed in, you will be prompted to do so.

2. Hover over the Settings tab and select Personal Information from the drop down menu.

3. Click the blue Edit button in the grey box labeled Shipping Information.

4. Update your information and click the blue Save Changes button. At the top of the module, you will see a message in a bright green box: You have successfully changed your shipping information.

NOTE: Due to automated processing, we are unable to alter any information on an online store order after it has been submitted. If your order has already been placed, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823 for your options.

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Q: Why am I getting an error message that my shipping address is invalid when I know I am entering it correctly?

See Answer 

A: New homes or developments may not yet be incorporated into our address verification system. Please try your address again. If your second attempt fails, please call Customer Service toll-free, at 1-877-250-5823.

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Q: Why did my shipping address update automatically?

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A: Our address verification suggests changes in order to ensure your package is delivered as quickly as possible. Issues with an address could delay delivery. There are also smaller changes to the address where, for instance, "Drive" is changed to "DR". We are checking addresses against the United States Postal Service database.

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  Full Shipping FAQ page
 

Shipping: General Merchandise

Q: How can I get FREE shipping?

A: You can get FREE standard shipping if your cart full of eligible products subtotaled $35 or more is under 20 lbs. and is shipping to the 50 US states and US territories. The full rules include:

- Pharmacy: New prescription orders will be eligible for 2-Day shipping within the 48 contiguous states. Walgreens reserves the right to roll back this offer at any time.

- Mixed Order: Customers who place orders which include prescriptions and/or contact lenses receive FREE standard shipping to the 48 contiguous states (up to 20 lbs. excluding flat fee products).

- Subtotal of cart: If the subtotal of your eligible products is less than $35, then the standard shipping rates apply. If your order is over $35, standard shipping is FREE for the first 20 lbs. of your order. If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax.

- Eligible products: Eligible products include those marked Ships for FREE and those marked FREE shipping eligible. Ships for FREE are products that ship for FREE regardless of how much is in the order. Products marked FREE shipping eligible ship for FREE to the 50 US states and US territories when the subtotal of eligible products in your cart reaches $35 or more. Photo orders and Prescription Savings Club cards are not eligible for FREE shipping.

- Gift Cards: Gift Cards ship for FREE. Gift cards do not contribute to the cart subtotal for shipping offers or thresholds.

Still need assistance? If your order contains only eligible products and you are still not receiving FREE shipping, please contact Customer Service toll-free at 1-877-250-5823.

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Q: Are there any products that do not count toward the $35 FREE shipping eligible minimum?

A: Here is a list of the ineligible items:

  • Photo Center items (prints, photo gifts, etc.)
  • Gift Cards and Prescription Savings Club Cards.

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Q: Where can I find my General Merchandise order status?

A: First, log into your account in the red Welcome back area at the upper right of the Home Page. Once you are logged in, click on my account between "log out" and "need help?". You will be directed to your Account Home page. In the left navigation column, you will see Orders. Under Orders, select Order Status and History.

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Q: Are there any items Walgreens.com cannot ship?

A: If you live outside of the 48 contiguous states, items indicated as "Shipping restricted" cannot be delivered for a variety of reasons. According to federal laws, potentially harmful items (i.e. flammable substances) cannot be shipped by air. You will be notified at checkout if your order contains any of these items. We apologize for the inconvenience. Some of the 48 contiguous states have laws that may prevent one or more of your products from being delivered. You will be notified at checkout if your order contains any of these items.

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 Q: What does standard shipping mean?

A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Standard shipping takes 1 to 3 business days inside the 48 contiguous states. Certain items ship directly from vendors and will arrive 3 to 7 business days after processing. Outside the 48 contiguous states, shipping depends on the remoteness of the area.

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 Q: What is expedited shipping?

A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Expedited shipping is 2 business days guaranteed if placed by the 3 p.m. ET. Orders received after 3 p.m. will be processed the next business day. Certain items ship directly from vendors and will arrive 1-2 business days after processing. Orders cannot be shipped via Expedited outside the 48 contiguous states. They also cannot be shipped to P.O. Boxes.

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Q: What is flat shipping?

A: Some items have individual flat shipping fees, which will be charged in place of standard shipping fees when these items are shipped. If these fees apply, you will find them listed on each item's detail page (e.g., "Flat shipping fee: $45."). Shipping for other items in the same order will be calculated according to standard rates.

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Q: When can I expect my online general merchandise order?

A: Product shipping times may vary based on the fulfillment center. See above for a description of estimated delivery times for standard and expedited shipping. Your order may arrive in multiple shipments and from different vendors. Please make sure to check your Order Status for updated shipping information. Log into your account, select Order Status and History on the left navigation column.

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Q: Where do you ship General Merchandise orders?

A: We ship most General Merchandise orders to all 50 United States as well as the following American territories: Puerto Rico, the Virgin Islands, Guam, American Samoa and the Northern Mariana Islands. You will be notified at checkout if an item in your order cannot be shipped to your selected location due to shipping restrictions.

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Q: What is Ship to Store?

A: When you place an order on Walgreens.com, you can choose to have it delivered to your local store for FREE. This is a convenient option if you are unable to accept a delivery at your home or your workplace. Plus, the store will keep your packages safe until you're ready to pick them up.

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Q: How do I ship my order to a store?

A: When you start the checkout process, we'll check whether your order is eligible for Ship to Store. Your order must not contain contact lenses or any items that are unusually large or heavy, or that need special handling. If your order qualifies, "FREE Ship to Store" will appear as an option during checkout. You will simply:

  • Select the store you would like your order shipped to.
  • Enter your contact information. If you'd like to someone else to pick up your order, select the alternate Pickup Person checkbox and enter their information. The Pickup Person's information cannot be modified once your order is placed.
  • Confirm your order details and complete your order.
We'll send you emails when your order:
  • Is placed
  • Has shipped from our warehouse
  • Is ready to be picked up
  • Has not been picked up after 7 days

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Q: Is there a minimum order amount for Ship to Store?

A: No. There is no minimum order to have your item(s) Ship to Store for FREE.

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Q: Are there any items not eligible for Ship to Store orders?

A: Not all products are eligible for Ship to Store, including: oversized products and contact lenses. From each product page, you can reference the shipping tab to see if it's eligible for Ship to Store. If you add an ineligible item to your cart, your order cannot Ship to Store.

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Q: What shipping options are available for Ship to Store orders?

A: Free 1-3 day, standard shipping is the only method available at this time.

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Q: What are the shipping rates for Ship to Store orders?

A: It's FREE! The first 20 lbs. ship free of charge. For each pound over 20, the rate is $0.49 per pound.

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Q: Can I ship to any store?

A: While most Walgreens and Duane Reade locations are eligible for Ship to Store orders, not all are. You can select from a list of eligible stores during checkout.

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Q: How long until my Ship to Store order is ready to pick up?

A: Standard shipping takes 1 to 3 business days on most orders inside the 48 contiguous states. 1 to 3 day shipping is dependent on item being in stock at time of order. Please note that there may be delays in inventory levels shown on Walgreens.com and what is actually held in inventory.

NOTE: Delivery times in some areas within the 48 contiguous states and all areas outside the 48 contiguous states depend on the remoteness of the area.

After your item has been delivered to the store, we'll email you that your package is ready to pick up.

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Q: How do I pick up my Ship to Store order?

A: It's easy:

  • Wait until you receive the 'Ready for Pickup' email.
  • You or your designated Pickup Person will need to bring photo identification or the 'Ready for Pickup' email.
  • Go to the photo counter at the Walgreens store you selected, and we'll go get your order!

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Q: I haven't received my 'Ready for Pickup' email - what do I do?

A: Use the tracking number from your shipment confirmation email to see if your order is still in transit. If you already referenced the tracking number and it appears as if your order was delivered, you can call Customer Service for confirmation: 1-877-250-5823.

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Q: Can I have someone else pick up my order for me?

A: Yes! You can pick up the order yourself, or designate a Pickup Person during checkout. This information cannot be changed in our system once an order is placed, but we understand plans can change fast! So for your convenience as long as you or a Pickup Person shows photo ID and the Ready for Pickup email, we can release the order.

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Q: How do I pay for a Ship to Store order?

A: You can pay for Walgreens.com orders with a debit card, Visa, MasterCard, Discover Network, American Express or PayPal. See payment method FAQs.

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Q: What happens if I don't pick up my order?

A: You will receive a reminder email 7 days after your order is ready to be picked up. If you haven't picked up your order after 15 days it will be sent back to us. We'll issue a full refund to you within 30 days of it arriving back at our warehouse.

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Q: Can I make a change to my Ship to Store order?

A: Once your Ship to Store order is placed, it cannot be modified.

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Q: Can I cancel my Ship to Store order?

A: Yes. You can cancel your Ship to Store order if you contact Customer Service at 1-877-250-5823 within 30 minutes of when you place the order.

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Q: Can I return my order to a store for a refund?

A: Yes, products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase and must be accompanied by the original receipt. Please see our Walgreens.com return policy for details.

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Q: Who do I contact if I need help with a Ship to Store order?

A: Contact us right away at 1-877-250-5823 with any questions.

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Q: Do you ship to P.O. Boxes?

A: Yes, you can ship most items to your P.O. Box. You will be notified at checkout if an item in your order cannot be shipped to a P.O. Box.

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 Q: Do you ship to APO/FPO/DPO addresses?

A: Yes, you can ship most items to your APO/FPO/DPO address. You will be notified at checkout if an item in your order cannot be shipped to an APO/FPO/DPO address. View more information on APO/DPO/FPO shipping rates and delivery times.

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Q: Does Walgreens ship internationally?

A: Not at this time.

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Q: What are the shipping rates for Walgreens.com items?

A: Shipping costs will vary by item and some products include special shipping fees, which will be charged in place of standard shipping fees. If these fees apply, you will find them listed on each item's detail page (e.g. "Flat shipping fee: $45."). Shipping for other items in the same order will be calculated according to standard rates. For items and orders that are shipping and weigh more than 20 pounds and do not quality for any free shipping offers or flat shipping fees, shipping charges will be calculated at $5.99 for the first 20 pounds, plus 49 cents for each additional pound. Portions of your order that qualify for free shipping offers or have flat shipping fees will not be included when calculating the weight of your order. You will find each item's weight on its details page.

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Q: How much is shipping to the 50 US states and US territories?

A: The charge for shipping most orders weighing 20 pounds or less is $5.99. Portions of your order that qualify for free shipping or have flat shipping fees are not included when calculating the weight of your order. You will find each item's weight on its details page.

Note on orders shipping outside of the 48 contiguous US states: The U.S. Department of Transportation (DOT) prohibits air shipment of items that could present a hazard during transportation. Since orders shipping outside of the 48 contiguous states are sent by air only, DOT-restricted items cannot be shipped to those areas. If you attempt to have restricted items outside of the 48 contiguous states, you will be notified about the restrictions at checkout. DOT-restricted items include but are not limited to flammable substances and products in pressurized containers.

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Q: Do you ever calculate shipping charges by weight?

A: If your order is eligible for free shipping, the first 20lbs. of your order ship for free. Orders over 20lbs. are charged $0.49 per lb. over 20lbs. Portions of your order that qualify for free shipping offers or have flat shipping fees will not be included when calculating the weight of your order. You will find each item's weight on its details page.

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Q: Do I need to be home to sign for my home delivery?

A: Only for select items. This information will be included with the product description.

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Q: Can I change the 'ship to' address?

A: Before you place an order, you can change your ship to address by logging into Your Account. Look for Your Information on the right navigation column and click on View and Edit Personal Info (In bright blue). Scroll down to Shipping Information and look for Edit (In bright blue). Select Edit to update and submit your shipping information. Due to automated order processing, we are unable to alter any information on an online order after it has been submitted. If your order has already been placed, please contact Walgreens.com Customer Service toll-free, at (877) 250-5823 for your options.

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Shipping: Contact Lenses

Q: How do I track the status of my contact lens order?

A: To track the status of your order at any time, log in to your Walgreens.com account. If you do not have an account, please contact Customer Service

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Q: How will I know when my contact lenses have been shipped?

A: You will receive an email notification, including a tracking number you can use to check the progress of your shipment. If you have additional questions, please contact Customer Service.

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Q: Can I pick up my contact lenses at my local Walgreens with my other prescriptions?

A: At this time, contact lenses are available by mail order only.

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Q: What are the available shipping options for contact lens orders?

A: Listed below are the shipping options:

Shipping Methods Cost
Standard FREE Standard shipping on ALL contact lens-only orders
Overnight $19.95 per contact-lens only order

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Q: When can I expect my online contact lens order?

A: Standard shipping times are generally 4 business days after your order has been processed (10 business days for custom made lenses). Overnight shipping is available for contact lens-only orders. Shipping time is one business day after your order has been processed.

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Q: Are there any contact lens shipping restrictions?

A: Contact lens orders cannot be shipped to any of the following American territories: Puerto Rico, the Virgin Islands, Guam, American Samoa, the Northern Mariana Islands or the Marshall Islands.

NOTE: Free shipping applies to general store merchandise, contact lens solutions and accessories under 20 pounds when part of a contact lens order. Items may ship separately.

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Shipping: W Photo

For information about shipping your photo order click here or placing an in-store pickup order, please click here.

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Envío: Mercancía General

P: ¿Cómo puedo obtener el envío GRATIS?

R: Usted puede obtener el envío estándar GRATIS si su carro lleno de productos elegibles es de valor en total $35 o más está debajo de 20 libras y está enviando a los 50 Estados Unidos y territorios de los Estados Unidos. Las reglas completas incluyen:

- Farmacia: Las nuevas órdenes de receta serán elegibles para envíos de 2 días dentro de los 48 estados contiguos. Walgreens se reserva el derecho de revertir esta oferta en cualquier momento.

- Orden Mixta: Los clientes que realizan pedidos que incluyen recetas y / o lentes de contacto reciben envío estándar GRATIS a los 48 estados contiguos (hasta 20 libras, excluyendo una tarifa plana para productos).

- En total de Carro: Si el total de sus productos elegibles es menos de $35, entonces se aplican las tarifas de envío estándar. Si su orden es de más de $35, el envío estándar es GRATIS para los primeros 20 libras de su orden. Si su orden pesa más de 20 libras, se le cobrará $ .049 por cada 1/10 libra más de 20 libras. Esto también se aplica a los productos marcados con el envío GRATIS elegible. La tarifa varía según la opción de entrega seleccionada. La compra mínima requerida para los productos que cumplen con los requisitos de envío GRATIS no incluye cargos de envío o impuestos sobre las ventas aplicables.

- Productos Elegibles: Los productos elegibles incluyen los que están marcados como Náuticos GRATIS y aquellos marcados con envío GRATIS. Los envíos GRATIS son productos que se envían GRATIS sin importar cuánto cuesta en la orden. Los productos marcados como GRATIS pueden ser enviados GRATIS a los 50 Estados Unidos y territorios de los Estados Unidos cuando el total de productos elegibles en su carrito alcance $35 o más. Las órdenes fotográficas y las tarjetas del Club de ahorros recetados no son elegibles para el envío GRATIS.

- Tarjetas de Regalo: Las Tarjetas de Regalo se envían GRATIS. Las tarjetas de regalo no contribuyen al total del carro para ofertas de envío o umbrales.

¿Todavía necesitan ayuda? Si su orden contiene sólo productos elegibles y todavía no recibe envío GRATIS, comuníquese con Servicio al Cliente sin cargo al 1-877-250-5823.

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P: ¿Hay productos que no cuentan para el mínimo de $35 GRATIS de envío mínimo?

R: Aquí hay una lista de los elementos no elegibles:

  • Artículos del Centro de fotos (impresiones, regalos fotográficos, etc.)
  • Tarjetas de Regalo y Tarjetas de Recetas de Ahorros.

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P: ¿Dónde puedo encontrar el estado de mi pedido de Mercancía General?

R: En primer lugar, inicie sesión en su cuenta en el área roja de Bienvenida en la parte superior derecha de la página principal. Una vez que haya iniciado sesión, haga clic en mi cuenta entre "cerrar sesión" y "¿necesita ayuda?". Se le dirigirá a la página de inicio de su cuenta. En la columna de navegación izquierda, verá Órdenes. En Órdenes, seleccione Estado de Orden y Historia.

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P: ¿Hay artículos que Walgreens.com no puede enviar?

R: Si vive fuera de los 48 estados contiguos, los artículos indicados como "Envío restringido" no se pueden entregar por una variedad de razones. De acuerdo con las leyes federales, los artículos potencialmente dañinos (es decir, sustancias inflamables) no pueden ser enviados por vía aérea. Se le notificará en el proceso de compra si su pedido contiene alguno de estos artículos. Nos disculpamos por el inconveniente. Algunos de los 48 estados contiguos tienen leyes que pueden impedir que uno o varios de sus productos sean entregados. Se le notificará en el proceso de compra si su pedido contiene alguno de estos artículos.

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P: ¿Qué significa el envío estándar?

R: Las órdenes de Walgreens son manejadas por una variedad de portadores. Cualquiera que sea el proveedor que ofrezca el mejor servicio en ese momento y destino será seleccionado. Los tiempos de envío del producto también varían según el centro de cumplimiento. El envío estándar tarda 1 a 3 días laborales dentro de los 48 estados contiguos. Ciertos artículos se envían directamente a los vendedores y llegarán de 3 a 7 días laborales después del procesamiento. Fuera de los 48 estados contiguos, el envío depende de la lejanía del área.

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P: ¿Qué es el envío acelerado?

R: Las órdenes de Walgreens son manejadas por una variedad de portadores. Cualquiera que sea el proveedor que ofrezca el mejor servicio en ese momento y destino será seleccionado. Los tiempos de envío del producto también varían según el centro de cumplimiento. El envío apresurado es 2 días laborales garantizados si colocado a las 3 p.m. ET. Las órdenes recibidas después de las 3 pm serán procesadas el siguiente día hábil. Ciertos artículos se envían directamente a los vendedores y llegarán 1-2 días hábiles después del procesamiento. Las órdenes no se pueden enviar vía acelerado fuera de los 48 estados contiguos. Tampoco no pueden enviados a P.O. Boxes.

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P: ¿Qué es el envío plano?

R: Algunos artículos tienen honorarios uniformes del envío del plano, que serán cargados en lugar de tarifas de envío estándar cuando estos artículos se envían. Si estos cargos se aplican, los encontrará listados en la página de detalles de cada artículo (por ejemplo, "Gastos de envío planos: $45."). El envío para otros artículos en la misma orden será calculado según tarifas estándar.

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P: ¿Cuándo puedo esperar mi orden de mercadería en línea?

R: Los tiempos de envío del producto pueden variar en función del centro de cumplimiento. Vea arriba para una descripción de los tiempos de entrega estimados para el envío estándar y acelerado. Su orden puede llegar en envíos múltiples y de diferentes proveedores. Por favor, asegúrese de verificar el estado de su orden para obtener información actualizada sobre el envío. Iniciar sesión en su cuenta, seleccione Estado del pedido y historia en la columna de navegación izquierda.

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P: ¿A dónde envía órdenes de Mercancía General?

R: Enviamos la mayoría de las órdenes de Mercancía General a los 50 Estados Unidos, así como a los siguientes territorios estadounidenses: Puerto Rico, las Islas Vírgenes, Guam, Samoa Americana y las Islas Marianas del Norte. Se le notificará en el proceso de compra si un artículo de su pedido no se puede enviar a su ubicación seleccionada debido a restricciones de envío.

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P: ¿Qué es Envió a Tienda?

R: Cuando usted pone una orden en Walgreens.com, usted puede elegir tenerlo entregado en su tienda local para GRATIS. Esta es una opción conveniente si no puede aceptar una entrega en su hogar o en su lugar de trabajo. Además, la tienda mantendrá sus paquetes seguros hasta que esté listo para recogerlos.

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P: ¿Cómo envío mi pedido a una tienda?

R: Cuando inicie el proceso de pago, comprobaremos si su orden es apto para Envíos a Tienda. Su orden no debe contener lentes de contacto o artículos que sean inusualmente grandes o pesados, o que requieran un manejo especial. Si su pedido califica, "Envío GRATIS a la Tienda" aparecerá como una opción durante la compra. Simplemente:

  • Seleccione la tienda a la que desea enviar su pedido.
  • Ingrese su información de contacto. Si tu prefieres otra persona recoja su pedido, seleccione la casilla de Selección de Persona de Recogida y escriba su información. La información de la persona de recogida no puede modificarse una vez que se ha realizado su orden.
  • Confirme los detalles de su orden y complete su orden.
Le enviaremos correos electrónicos cuando su pedido:
  • Es colocado
  • Ha enviado desde nuestro deposito
  • Está listo para ser recogido
  • No ha sido recogido después de 7 días

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P: ¿Hay un mínimo orden para el Envió a la Tienda?

R: No. No hay un mínimo orden para que sus artículos envíen a la tienda GRATIS.

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P: ¿Hay algún artículo que no cumpla con los requisitos para Envío a la Tienda órdenes?

R: No todos los productos son elegibles para Envío a Tienda, incluyendo: productos de gran tamaño y lentes de contacto. Desde cada página del producto, puede hacer referencia a la pestaña de envío para ver si es elegible para Envíos a la Tienda. Si agrega un artículo no elegible a su carrito, su pedido no se puede enviar a la tienda.

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P: ¿Qué opciones de envío están disponibles para las órdenes de Envío a la Tienda?

R: Gratis 1-3 días, envío estándar es el único método disponible en este momento.

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P: ¿Cuáles son los costos de envío para las órdenes de Envío a la Tienda?

R: ¡Es GRATIS! Los primeros 20 libras se envía GRATIS. Por cada libra más de 20, la tasa el costo es $0.49 por libra.

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P: ¿Puedo enviar a cualquier tienda?

R: Mientras que la mayoría de las ubicaciones de Walgreens y Duane Reade son elegibles para envíos para almacenar pedidos, no todos lo son. Puede seleccionar de una lista de tiendas elegibles durante la compra.

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P: ¿Cuanto tiempo hasta que mi orden de Envío a la Tienda esté lista para recoger?

R: El envío estándar tarda 1 a 3 días laborales en la mayoría de las órdenes dentro de los 48 estados contiguos. El envío de 1 a 3 días es dependiente en el artículo que está disponible en el momento de la orden. Tenga en cuenta que puede haber retrasos en los niveles de inventario mostrados en Walgreens.com y lo que realmente se mantiene en el inventario.

NOTA: Los tiempos de entrega en algunas áreas dentro de los 48 estados contiguos y todas las áreas fuera de los 48 estados contiguos dependen de la lejanía del área.

Después de que su artículo se haya entregado a la tienda, le enviaremos por correo electrónico que su paquete está listo para recoger.

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P: ¿Cómo recojo mi orden de envío a la tienda?

R: Es fácil:

  • Espere hasta que reciba el correo electrónico "Listo para la recolección".
  • Usted o su Persona de Recolección designada necesitarán traer una identificación con foto o el correo electrónico 'Listo para recoger'.
  • Ir al mostrador de fotos en la tienda de Walgreens que seleccionó, y ¡vamos a obtener su orden!

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P: No he recibido mi correo electrónico "Listo para la recolección" - ¿qué puedo hacer?

R: Utilice el número de seguimiento de su correo electrónico de confirmación de envío para ver si su pedido todavía está en tránsito. Si ya mencionó el número de seguimiento y aparece como si su pedido fue entregado, puede llamar al Servicio de Cliente para confirmación: 1-877-250-5823.

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P: ¿Puedo preguntar a otra persona que recoja mi orden?

R: ¡Sí! Puede recoger la orden usted mismo, o designar a una persona de recogida durante la compra. Esta información no se puede cambiar en nuestro sistema una vez que se ha hecho un pedido, ¡pero entendemos que los planes pueden cambiar rápidamente! Así que para su comodidad, siempre y cuando usted o una persona de recogida muestre identificación con foto y el correo electrónico Listo para la recogida, podemos liberar el pedido.

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P: ¿Cómo pago un orden de Envío a la Tienda?

R: Puedes pagar las ordenes de Walgreens.com con una tarjeta de débito, Visa, MasterCard, Discover Network, American Express o PayPal.

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P: ¿Qué pasa si no recojo mi orden?

R: Recibirá un correo electrónico de recordatorio 7 días después de que su orden esté listo para ser recogido. Si usted no ha recogido su orden después de 15 días, será devuelto a nosotros. Le enviaremos un reembolso completo dentro de los 30 días siguientes a su llegada a nuestro almacén.

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P: ¿Puedo hacer un cambio en mi orden de Envío a la Tienda?

R: Una vez que su orden de Envío a la Tienda se coloca, no se puede modificar.

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P: ¿Puedo cancelar mi Envío a la Tienda?

R: Sí. Puede cancelar su orden de Envío a la Tienda si se comunica con el Servicio de Cliente al 1-877-250-5823 dentro de los 30 minutos siguientes a la fecha en que realizó la orden.

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P: ¿Puedo devolver mi orden a una tienda para un reembolso?

R: Sí, los productos comprados en Walgreens.com pueden ser devueltos a una tienda o por correo dentro de los 30 días de la compra y deben ir acompañados del recibo original.

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P: ¿A quién puedo contactar si necesito ayuda con una orden de Envío a la Tienda?

R: Comuníquese con nosotros inmediatamente al 1-877-250-5823 si tiene alguna pregunta.

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P: ¿Usted envía a un P.O. Boxes?

R: Sí, puede enviar la mayoría de los artículos a su P.O. Boxes. Usted será notificado en la salida si un artículo en su orden no puede ser enviado a un P.O. Box.

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 P: ¿Envía a direcciones APO / FPO / DPO?

R: Sí, puede enviar la mayoría de los artículos a su dirección APO / FPO / DPO. Se le notificará a la salida si un artículo de su pedido no puede enviarse a una dirección APO / FPO / DPO. Ver más información sobre las tarifas de envío de APO / DPO / FPO y los tiempos de entrega.

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P: ¿Walgreens se envía internacionalmente?

R: No en este momento.

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P: ¿Cuáles son los costos de envío para los artículos de Walgreens.com?

R: Los costes de envío variarán por el artículo y algunos productos incluyen honorarios especiales del envío, que serán cargados en lugar de costos de envío estándar. Si estos cargos se aplican, los encontrará listados en la página de detalles de cada artículo (por ejemplo, "Gastos de envío planos: $ 45."). El envío para otros artículos en la misma orden será calculado según costos estándar. Para los artículos y las órdenes que están enviando y pesan más de 20 libras y no la calidad para ninguna oferta libre del envío o los honorarios planos del envío, los gastos de envío serán calculados en $ 5.99 para las primeras 20 libras, más 49 centavos por cada libra adicional. Las porciones de su orden que califican para las ofertas de envío gratis o tienen gastos de envío fijos no se incluirán al calcular el peso de su orden. Encontrará el peso de cada elemento en su página de detalles.

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P: ¿Cuánto es el envío a los 50 Estados Unidos y territorios de los Estados Unidos?

R: La carga para enviar la mayoría de las órdenes que pesan 20 libras o menos es $ 5.99. Las porciones de su orden que califican para el envío libre o tienen costos de envío planas no se incluyen al calcular el peso de su orden. Encontrará el peso de cada elemento en su página de detalles.

Nota sobre las órdenes de envío fuera de los 48 estados contiguos de los Estados Unidos: El Departamento de Transporte de los Estados Unidos (DOT) prohíbe el envío aéreo de artículos que podrían representar un peligro durante el transporte. Desde las órdenes de envío fuera de los 48 estados contiguos se envían por vía aérea, los artículos restringidos por el DOT no se pueden enviar a esas áreas. Si intenta tener elementos restringidos fuera de los 48 estados contiguos, se le notificará acerca de las restricciones en la caja. Los artículos restringidos por el DOT incluyen pero no están limitados a sustancias y productos inflamables en recipientes presurizados.

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P: ¿Alguna vez calcula los gastos de envío por peso?

R: Si su orden es elegible para el envío gratis, las primeras 20 libras de su orden se envía gratis. Órdenes sobre 20lbs. se cobran $ 0.49 por libra por 20 libras. Las porciones de su orden que califican para las ofertas de envío gratis o tienen gastos de envío fijos no se incluirán al calcular el peso de su pedido. Encontrará el peso de cada elemento en su página de detalles.

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P: ¿Necesito estar en casa para firmar para mi entrega a domicilio?

R: Sólo para elementos seleccionados. Esta información se incluirá en la descripción del producto.

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P: ¿Puedo cambiar la dirección "enviar a"?

R: Antes de hacer su orden, puede cambiar su dirección de envía iniciando sesión en Su Cuenta. Busque su información en la columna de navegación derecha y haga clic en Ver y Editar Información Personal (en azul brillante). Desplácese hasta Información de Envío y busque Editar (en azul brillante). Seleccione Editar para actualizar y enviar su información de envío. Debido al procesamiento automatizado de órdenes, no podemos modificar ninguna información de una orden en línea después de haber sido enviada. Si su orden ya se ha realizado, comuníquese con Walgreens.com Servicio al Cliente sin cargo, al (877) 250-5823 para sus opciones.

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Envío: Lentes de Contacto

P: ¿Cómo rastreo el estado de mi orden de lentes de contacto?

R: Para realizar un seguimiento del estado de su orden en cualquier momento, inicie sesión en su cuenta de Walgreens.com. Si no tiene una cuenta, póngase en contacto con Servicio al Cliente.

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P: ¿Cómo sabré cuando mis lentes de contacto han sido enviados?

R: Recibirá una notificación por correo electrónico, incluido un número de seguimiento que puede utilizar para comprobar el progreso de su envío. Si tiene preguntas adicionales, póngase en contacto con Servicio al Cliente.

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P: ¿Puedo recoger mis lentes de contacto en mi Walgreens local con mis otras recetas?

R: En este momento, las lentes de contacto están disponibles por correo sólo.

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P: ¿Cuáles son las opciones de envío disponibles para ordenes de lentes de contacto?

R: A continuación se enumeran las opciones de envío:

Maneras de Envío Costo
Estándar Envío estándar GRATIS en TODOS los pedidos de lentes de contacto
Entrega Durante Noche $19.95 por orden de lentes de contacto solamente

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P: ¿Cuándo puedo esperar mi orden de lentes de contacto en línea?

R: Los tiempos de envío estándar son generalmente 4 días laborales después de que su orden se ha procesado (10 días laborales para las lentes por encargo). El envío durante la noche está disponible para órdenes de lentes de contacto solamente. El tiempo del envío es un día laboral después de que su orden haya sido procesada.

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P: ¿Hay alguna restricción de envío de lentes de contacto?

R: Los órdenes de lentes de contacto no se pueden enviar a ninguno de los siguientes territorios estadounidenses: Puerto Rico, las Islas Vírgenes, Guam, Samoa Americana, las Islas Marianas del Norte o las Islas Marshall.

NOTA: El envío Gratis se aplica a la mercancía general de la tienda, a las soluciones de la lente de contacto ya los accesorios debajo de 20 libras cuando parte de una orden de la lente de contacto. Los artículos se pueden enviar por separado.

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