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Order Status and Tracking

Q: How do I track the status of my online order?

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A: It's easy, follow this link: check the status of your order online. You'll also get an email when products from your order ship that includes package tracking information. Delivery confirmation is not available for APO/FPO/DPO orders that are delivered by the military mail service, and package tracking is not available once the package is handed off to the military mail service.

NOTE: Only signed in customers will be able to view an order status online. Order status for all other orders can be obtained by calling Customer Service toll-free at 1-877-250-5823.

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Q: What are the different types of order status?

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If the order status is: Then:
Ordered We've received your order and your products are being prepared to ship.
Shipped or In Transit Your order has shipped.
Delivered Your order has arrived.
Out of Stock Your ordered products(s) will not be backordered. You can place a new order for this product once it becomes available again.

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Q: What are the different types of prescription order status?

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Check the status of your prescription order.

Shipped Prescriptions

If the order status page for shipped prescriptions says: Then:
Order Being Processed Your prescription order is in progress.
Shipped Your prescription order has shipped.

In-Store Pickup Prescriptions

If order status page for in-store prescription pick up says: Then:
In Process Your prescription order is in progress. Call the pharmacy for more information.
Ready Your prescription order is ready to be picked up.
Picked Up This prescription order has already been picked up.

NOTE: Your confidential information is displayed only if you have completed your full online registration.

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Q: What are the different types of contact lens order status?

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Check the status of your order online, including contacts.

If the order status for contact lenses says: Then:
Verifying Prescriber We are trying to reach your optometrist to verify your prescription.
In Process Your order is currently being filled.
Shipped Your order has shipped.
Out of Stock You will receive an email notification of a product backorder or order cancellation.

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Q: How can I check my order status if I don't have a Walgreens.com account?

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A: Please contact Customer Service toll-free, at 1-877-250-5823.

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Q: My order contains products, prescriptions, and contact lenses. How will it be shipped?

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A: Mixed orders will entail multiple shipments. Processing and shipping times for mixed orders will vary.

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Free Shipping

Q: How can I get FREE shipping?

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A: Orders $35 or more qualify for FREE standard shipping. You can also get FREE standard shipping with no minimum order by selecting Ship to Store at checkout. Ship to Store is a convenient option if you're unable to accept a delivery at home or at your workplace. Additional charges apply to orders over 20 lbs.

Additional rules:

- New prescription orders are eligible for FREE 2-Day shipping. Note that Walgreens reserves the right to roll back this offer at any time.

- Orders that include prescriptions and/or contact lenses receive FREE standard shipping (up to 20 lbs. excluding flat fee products).

- If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax.

- Eligible products include those marked Ships for FREE, Ship to Store and those marked FREE shipping eligible. Ships for FREE are products that ship for FREE regardless of how much is in the order. Products marked Ship to Store can be shipped to a store near you for FREE. Products marked FREE shipping eligible ship FREE when the subtotal of eligible products in your cart reaches $35 or more. Photo orders and Prescription Savings Club cards are not eligible for FREE shipping.

- Gift Cards ship for FREE. Gift cards do not contribute to the cart subtotal for shipping offers or thresholds.

Still need assistance? Please contact Customer Service toll-free at 1-877-250-5823.

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Q: All of the products in my cart are eligible for FREE shipping, so why am I being charged for shipping?

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A: Some of the products in your cart may not be eligible. FREE shipping eligible products do not include Prescription Savings Club cards or photo orders. FREE shipping applies to the first 20 lbs. of your order. If your order weighs more than 20 lbs., you will be charged $.049 for each 1/10 lb. over 20 lbs. This also applies to products marked FREE shipping eligible. Rate varies by delivery option selected. The minimum purchase required for FREE shipping eligible products does not include applicable shipping charges or sales tax. If all the products in your cart are eligible for FREE shipping and you are still being charged, please call Walgreens.com Customer Service toll-free, at 1-877-250-5823.

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Q: I am purchasing a gift card that ships for FREE, why am I not getting FREE shipping on my entire order?

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A: Gift cards ship for FREE, but they do not contribute to the cart total for FREE shipping offers or thresholds.

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Shipping Options and Rates

Q: How are shipping charges determined?

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A: The shipping charge is based on the products' size, weight, shipping method and delivery address. In your cart, you will see the estimated shipping charge based on standard shipping to the contiguous U.S. You will see your actual shipping cost, based on the shipping address, at checkout.

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Q: What are the shipping rates on Walgreens.com?

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A:

Shipping rates on Walgreens.com

Standard Expedited Overnight
Prescriptions FREE $12.95 $19.95
Contact Lenses FREE Not applicable $19.95
Products — Ship to You (orders over $35) FREE1 $8.992 Not applicable
Products — Ship to You (orders under $35) $5.99 $8.992 Not applicable
Products — Ship to Store (no order minimum) FREE1 Not applicable Not applicable
Photo Orders See Photo Pricing

1 Up to 20 lbs. Add $.049 for each 1/10 lb. over 20 lbs.
2 $8.99 for the first 20lbs., $0.99 per 1/10 lb. over 20 lbs.
A signature is required upon delivery of Schedule II controlled substances. Other prescription shipments may also require a signature upon delivery.

NOTE: Portions of your order that qualify for FREE shipping offers or have flat shipping fees will not be included when calculating the weight of your order. You'll find each product's weight on its details page.

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Q: What are the shipping rates and delivery time estimates for APO/FPO/DPO addresses?

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A: See the table below for shipping rates and delivery estimates for Walgreens.com orders shipped to APO/FPO/DPO addresses. All orders shipped to a US Military or Diplomatic address (APO/FPO/DPO) are sent with no additional charge to our military customers. We apologize, but expedited shipping is not available for orders shipped to APO/FPO/DPO addresses.

Military (APO/FPO/DPO) Standard Shipping
Shipping Rates $5.99 or free w/ eligible purchase.
Additional per pound charge for each incremental pound greater than 20 lbs. $0.99
Order Processing 0-1 days
Shipping Time* 5-11 days
Overall Delivery Time 6-12 days



These rates are subject to change at any time. The times listed here are in business days (Monday through Friday, excluding all national holidays) and are estimates. Due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO/DPO U.S. military addresses.

*Shipping Time is the estimate for the time from when your order is shipped until it reaches its destination or is handed off to the military mail service.

Delivery confirmation is not available for APO/FPO/DPO orders that are delivered by the military mail service, and package tracking is not available once the package is handed off to the military mail service.

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Q: How do you handle shipping for photo products?

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A: See Walgreens Photo Shipping Information for available photo shipping options.

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Q: What is standard shipping?

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A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Standard shipping takes 1 to 3 business days on most orders inside the 48 contiguous states.

1 to 3 day shipping is dependent on item being in stock at time of order. Please note that there may be delays in inventory levels shown on Walgreens.com and what is actually held in inventory. Orders containing Shipping-Restricted or shipping to a PO Box may also cause delays.

Items that ship directly from vendors will arrive 3 to 7 business days after processing.

NOTE: Delivery times in some areas within the 48 contiguous states and all areas outside the 48 contiguous states depend on the remoteness of the area.

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Q: What is expedited shipping?

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A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Expedited shipping is 2 business days guaranteed if order is placed by 1 p.m. CT Orders received after 1 p.m. CT will be processed the next business day. Certain items ship directly from vendors and and are not eligible for Expedited shipping. Orders cannot be shipped via Expedited outside the 48 contiguous states or to P.O. Boxes.

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Q: What is overnight shipping?

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A: Walgreens orders are handled by a variety of carriers. Whichever carrier offers the best service at that time and destination will be selected. Product shipping times also vary based on fulfillment center. Overnight shipping is 1 business day guaranteed if order is placed by 3 p.m. ET. Orders received after 3 p.m. will be processed the next business day. Certain items ship directly from vendors and are not eligible for Overnight shipping. Orders cannot be shipped via Overnight outside the 48 contiguous states or to P.O. Boxes.

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Q: What is Shipping-Restricted?

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A: The U.S. Department of Transportation (DOT) prohibits certain items from shipping via air, and the United States Postal Service (USPS) further prohibits certain quantities of these items from shipping via USPS ground services. These items are denoted as "Shipping-Restricted," and are classified as ORM-D (Other Regulated Materials for Domestic Transport Only) or Lithium Ion or Lithium Metal Batteries. Shipping-Restricted items include:

- Aerosol-type products in pressurized spray cans, such as: hairspray, shaving cream and spray sunscreen.
- Products that contain flammable, volatile or corrosive chemicals, such as: fragrances, nail polish and nail polish remover.
- Products that are, contain, or are packed with Lithium Metal or Lithium Ion batteries, such as rechargeable appliances or devices.

We're committed to getting your order to you and your return from you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT and USPS rules. That's why we require ground-only delivery, at our Standard Shipping rate, for orders that contain Shipping-Restricted products.

We are unable to ship Shipping-restricted items to Hawaii, Alaska, PO Boxes, APO/FPO/DPO military addresses or US Territories.

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Q: What does flat shipping mean?

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A: Some products have individual flat shipping fees, which will be charged in addition to standard shipping fees when these products are shipped to the 48 contiguous states. If these fees apply, you'll find them listed on each product's details page (e.g. Flat shipping fee: $45.). Shipping for other products in the same order will be calculated according to standard rates.

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Q: What is the flat shipping fee?

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A: The flat shipping fee varies by product. If the product has a flat shipping charge, it will be listed on the product description page. This fee will be charged for shipping the product regardless of what else is in the order.

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Q: Is the product with a flat shipping fee in my cart included in my standard shipping order's total weight?

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A: No, products with flat shipping fees are not included in the standard shipping weight for your order. The flat shipping charge is additional.

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Q: Can I specify different shipping options in the same order?

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A: Yes, you can. Mixed orders containing prescriptions, contact lenses and products will ship separately. If you want your order to ship via expedited or overnight service, you will be charged the product, contact lens and prescription shipping rates separately. Processing and shipping times for mixed orders will vary.

NOTE: Some products are not eligible for expedited shipping options.

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Q: What if I place a product that is not eligible for expedited shipping in a cart with another product that is eligible for expedited shipping?

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A: If any items in your cart are not eligible for expedited shipping, the entire order will ship standard for FREE (up to 20 lbs., excluding flat fee products). You must place a separate order for any items you wish to ship via expedited shipping.

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Processing and Delivery Times

Q: How will I know when my order has shipped?

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A: You will receive an email notification, including a tracking number you can use to check the progress of your shipment. If you have additional questions, please call Customer Service toll-free, at 1-877-250-5823.

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Q: What is the estimated arrival date for your order for delivery inside the contiguous U.S.?

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A: The estimated arrival date is after processing time. Please see the chart below for details by shipping method:

Estimated Arrival Date in the contiguous U.S. (After processing time)

Item Type Standard* Expedited* Overnight*
Prescriptions 1-3 days 2-day guaranteed Overnight guaranteed
Contact Lenses 10 days Not applicable Overnight guaranteed
Products (shipped by Walgreens)1 1 to 3 days2 2-day guaranteed Not applicable
Products (shipped from vendor) 3-7 days Not applicable Not applicable
Photo orders see Photo Processing and Shipping Details

*Business days are Monday through Friday and do not include weekends or holidays.

1Shipping is dependent on item being in stock at the time of order. Please note that there may be delays in inventory levels shown on Walgreens.com and what is actually held in inventory.

2Standard Shipping Orders containing Shipping-Restricted items or shipping to a P.O. Box may also cause delays.

3All items that ship directly from vendors will arrive 3 to 7 business days after processing.

Product orders shipped by Walgreens will be processed same-day if placed by 2 p.m. ET; otherwise, they will complete processing on the next business day.

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Q: What is the difference between processing time and delivery time?

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A: Processing time is the time from when you submit your order to when the product leaves the fulfillment center. Processing time is noted on the product description page. Delivery time is from when the product leaves the fulfillment center to when it arrives at your door. See shipping times in the chart above.

Product orders shipped by Walgreens will be processed same-day if placed by 2 p.m. ET; otherwise they will complete processing on the next business day.

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Q: When are orders processed?

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A: Orders start processing when you place your order and end when the product leaves the fulfillment center.

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Q: Do you process orders on weekends or holidays?

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A: Yes, orders are processed on weekends. Standard orders are shipped the next business day. Expedited orders may ship over the weekend if placed by 2 p.m. ET.

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Q: What is the total delivery time for your order?

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A: The total delivery time for your order is the period of time from when you place your order until the time you receive it which includes processing and shipping.

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Q: When are orders delivered?

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A: Orders shipped USPS are delivered Monday through Saturday. Orders shipped via other carriers are typically delivered Monday through Friday. Saturday delivery available via FexEx Home Delivery. Delivery not available on Sundays.

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Q: How long does it take to receive a prescription by mail?

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A: Pharmacy orders are processed within 2 business days. After that, shipping typically takes 5 to 10 business days. Other variables may affect processing and shipping times. For instance, certain prescriptions may take longer if we need to contact your doctor or transferring pharmacy to verify the prescription. Often the Walgreens pharmacist must wait to be called back. We do everything we can to make the fulfillment process as quick as possible. Please allow extra time for delivery to remote areas. If you have any questions, please call Walgreens.com Customer Service toll-free, at 1-877-250-5823.

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Destinations and Restrictions

Q: Where do you ship?

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A: We ship to all 50 United States, APO/FPO/DPO addresses, as well as the following American territories: Puerto Rico, the US Virgin Islands, Guam, American Samoa and the Northern Mariana Islands. You will be notified at checkout if a product in your order cannot be shipped to your selected location due to shipping restrictions.

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Q: Does Walgreens ship to P.O. Boxes?

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A: Yes, Walgreens ships to P.O. Boxes. At checkout, enter your P.O. Box number in the street address field. We apologize, but some products cannot be shipped to P.O. Boxes.

NOTE: P.O. Boxes are not eligible for expedited shipping.

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Q: Does Walgreens ship to APO/FPO/DPO addresses?

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A: Yes, Walgreens ships to APO/FPO/DPO addresses. We are proud to say all orders shipped to a US Military or Diplomatic address (APO/FPO/DPO) are sent with no additional charge to our military customers. Thank you for your service.

At checkout, enter your APO/FPO/DPO address number in the street address field. We apologize, but contact lenses and Shipping-Restricted items cannot be shipped to APO/FPO/DPO addresses. If an item is Shipping-Restricted, you will be notified at checkout.

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Q: Does Walgreens ship internationally?

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A: Not at this time.

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Q: Are there any products Walgreens.com cannot ship depending on my ship to address?

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A: If you live outside the continental U.S., products indicated as Shipping restricted cannot be delivered. This is because such an order must be shipped by air. According to federal laws, potentially harmful products (i.e. flammable substances) cannot be shipped by air. In addition, some continental states have laws that may prevent one or more of your products from being delivered. In all instances, you will be notified at checkout if your order contains any of these restricted products.

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Q: Do I need to be home to sign for my home delivery?

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A: Only for select products or prescriptions. This information will be included with the product description.

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Q: Can I change the ship to address?

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A: The best time to do this is before you place an order. If your order has already been submitted, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823 for your options.

1. Follow the link Your Account to go to your Account Home page. If you are not signed in, you will be prompted to do so.

2. Hover over the Settings tab and select Personal Information from the drop down menu.

3. Click the blue Edit button in the grey box labeled Shipping Information.

4. Update your information and click the blue Save Changes button. At the top of the module, you will see a message in a bright green box: You have successfully changed your shipping information.

NOTE: Due to automated processing, we are unable to alter any information on an online store order after it has been submitted. If your order has already been placed, please contact Walgreens.com Customer Service toll-free, at 1-877-250-5823 for your options.

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Q: Why am I getting an error message that my shipping address is invalid when I know I am entering it correctly?

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A: New homes or developments may not yet be incorporated into our address verification system. Please try your address again. If your second attempt fails, please call Customer Service toll-free, at 1-877-250-5823.

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Q: Why did my shipping address update automatically?

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A: Our address verification suggests changes in order to ensure your package is delivered as quickly as possible. Issues with an address could delay delivery. There are also smaller changes to the address where, for instance, "Drive" is changed to "DR". We are checking addresses against the United States Postal Service database.

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Shipping to Puerto Rico

Q: Are Walgreens.com orders currently being shipped to Puerto Rico?

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A: Currently, orders from Walgreens.com are temporarily unable to be shipped to customers or stores in Puerto Rico. Walgreens is working with its shipping partners to resume service as soon as possible.

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