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Order Status and Tracking

Q: How do I track my product order?

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A: Track your product order here or follow the link in the email you receive when your order ships. You can also call Customer Care toll-free at 1-877-250-5823.

  • Ordered: This means we've received your order, and were getting your product or products ready to ship.
  • Shipped or in transit: Your order is on its way.
  • Delivered: Your order has arrived at its destination.
  • Out of stock: The product or products you ordered are no longer available. They won't be backordered, but you can place a new order when the item is available again.

Delivery confirmation is not available for APO/FPO/DPO orders that are delivered by the military mail service, and package tracking is not available once the package is handed off to the military mail service.

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Q: How do I track my prescription order?

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Track your prescription order here. Your confidential information is displayed only if you've completed your full online registration. You can also call Customer Care toll-free at 1-877-250-5823.

  • Order being processed: This means we're getting your prescription or prescriptions ready to ship.
  • Shipped: Your order is on its way.

Doing in-store pickup instead?

  • In process: This means your order is on its way to the store. Call the pharmacy for details.
  • Ready: Your prescription is ready to be picked up at the store.
  • Picked up: Your prescription has been picked up.

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Q: How do I track my contact lens order?

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Track your contact lens order here. You can also call Customer Care toll-free at 1-877-250-5823.

  • Verifying prescriber: This means we're trying to reach your optometrist to verify your prescription.
  • In process: We're currently filling your order.
  • Shipped: Your order is on its way.
  • Out of stock: You'll soon receive an email notifying you of either a backorder or an order cancellation.

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Q: How can I check my order status if I don't have a Walgreens.com account?

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A: Please contact Customer Care toll-free, at 1-877-250-5823.

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Q: My order contains products, prescriptions, and/or contact lenses. How will it be shipped?

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A: It will be shipped in more than one package, and the processing and shipping times of each may vary.

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Free Shipping

Q: How do I get free shipping?

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A: There are a few different ways to get free standard shipping:

  • Reach an order subtotal of $35 or more (excluding sales tax and/or applicable shipping charges).
  • Select Ship to Store at checkout. (We'll send your order the store of your choice, and email you when it's ready for you to pick it up.) This option requires no subtotal minimum.
  • Include contact lenses or a prescription in your order (excludes flat fee products).

New prescription orders qualify for free two-day shipping. (Note that Walgreens reserves the right to roll back this offer at any time.)

Note that orders are subject to a $0.049 shipping fee for each 1/10 of a pound over 20 pounds. This fee applies to product, prescription, and contact lens orders, even when all items are free-shipping eligible and/or the $35 minimum has been achieved.

Gift cards ship free, but they do not contribute to the cart subtotal for shipping offers or thresholds. Photo orders and Prescription Savings Club cards are not eligible for free shipping.

Got more questions? Call Customer Care toll-free at 1-877-250-5823.
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Q: All of the products in my cart are eligible for free standard shipping, so why am I being charged for shipping?

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A: There are a few reasons why this might be happening:

  • Your subtotal, which excludes sales tax and applicable shipping charges, might not total $35.
  • Some of the products in your cart may not be eligible for free shipping. Examples of ineligible products include Prescription Savings Club cards and photo orders.
  • Your order might weigh over 20 pounds. Packages are subject to a $0.049 shipping fee for each 1/10 of a pound over 20 pounds. This fee applies to product, prescription and contact lens orders, even when all items are free-shipping eligible and/or the $35 minimum has been achieved.

Still not sure why you're being charged? Call Customer Care toll-free at 1-877-250-5823.

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Q:I'm buying a gift card, which ships for free, so why am I not getting free shipping on my entire order?

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A: Gift cards ship for free, but they do not contribute to the cart subtotal for free shipping offers or thresholds.

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Shipping Options and Rates

Q: How are shipping charges determined?

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A: The shipping charge is based on the order's size, weight, shipping method, and shipping address. In your cart, you will see the estimated shipping charge based on standard shipping to the contiguous U.S. You will see your actual shipping cost at checkout.

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Q: What are the shipping rates on Walgreens.com?

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A:

Shipping rates on Walgreens.com

Standard Expedited Overnight
Prescriptions FREE $12.95 $19.95
Contact Lenses FREE Not applicable $19.95
Products — Ship to You (orders over $35) FREE1 $8.992 Not applicable
Products — Ship to You (orders under $35) $5.99 $8.992 Not applicable
Products — Ship to Store (no order minimum) FREE1 Not applicable Not applicable
Photo Orders See Photo Pricing

1 Up to 20 lbs. Add $.049 for each 1/10 lb. over 20 lbs.
2 $8.99 for the first 20lbs., $0.99 per 1/10 lb. over 20 lbs.
A signature is required upon delivery of Schedule II controlled substances. Other prescription shipments may also require a signature upon delivery.

Portions of your order that qualify for free shipping offers or have flat shipping fees will not be included when calculating the weight of your order. You'll find each product's weight on its details page.

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Q: What are the shipping rates and delivery time estimates for APO, FPO, and DPO addresses?

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A: All orders shipped to a US Military or diplomatic address (APO, FPO, DPO) are sent with no additional charge to our military customers. Unfortunately, expedited shipping is not available for orders shipped to these addresses.

  • Shipping rate: $5.99, or free with eligible purchase
  • Order processing: up to 1 business day
  • Shipping time: 5-11 business days (from when your order is shipped until it reaches its destination or is handed off to the military mail service)
  • Overall delivery time: 6-12 business days
There is an additional $0.99 shipping fee for each pound over 20 pounds.
Our delivery partners have informed us that packages can take up to 8 weeks for delivery to certain APO, FPO, and DPO U.S. military addresses. Delivery confirmation is not available for APO, FPO, and DPO orders that are delivered by the military mail service, and package tracking is not available once the package is handed off to the military mail service.

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Q: How do you handle shipping for photo products?

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A: See Walgreens Photo Shipping Information for available photo shipping options.

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Q: What is standard shipping?

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A: Standard shipping takes 1 to 3 business days after processing on most orders inside the 48 contiguous states. Shipping to some more remote areas of the 48 contiguous states, and to areas outside of the 48 contiguous states, may take additional time.

Orders are handled by a variety of carriers. We select the carrier offering the best service at that time for that destination. Product shipping times may vary based on fulfillment center.

Actual shipping time may differ from the 1 to 3 day standard shipping estimate if an item isn't in stock at the time of order. There may be occasional discrepancies between the inventory levels shown on Walgreens.com, and what is actually held in inventory. A delay may also be experienced if the order includes a shipping-restricted item, or if it's shipping to a PO Box.
Items that ship directly from vendors arrive 3 to 7 business days after processing.

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Q: What is expedited shipping?

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A: Expedited shipping is guaranteed to take 2 business days.

Orders are handled by a variety of carriers. We select the carrier offering the best service at that time for that destination. Product shipping times may vary based on fulfillment center.

An order must be placed by 3 p.m. EST for guaranteed 2-day shipping. Orders placed after 3 p.m. EST are processed the following business day, instead.

Orders shipping to PO Boxes, or outside the 48 contiguous states, are ineligible for expedited shipping. Certain items ship directly from vendors and are not eligible for expedited shipping.

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Q: What is overnight shipping?

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A: Overnight shipping is guaranteed to take 1 business day.

Orders are handled by a variety of carriers. We select the carrier offering the best service at that time for that destination. Product shipping times may vary based on fulfillment center.

An order must be placed by 3 p.m. EST for guaranteed 1-day shipping. Orders placed after 3 p.m. EST are processed the following business day instead.

Orders shipping to PO Boxes, or outside the 48 contiguous states, are ineligible for overnight shipping.

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Q: What is Shipping-Restricted?

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A: The U.S. Department of Transportation (DOT) prohibits certain items from shipping via air, and the United States Postal Service (USPS) further prohibits certain quantities of these items from shipping via USPS ground services. These items are denoted as "Shipping-Restricted," and are classified as ORM-D (Other Regulated Materials for Domestic Transport Only) or Lithium Ion or Lithium Metal Batteries. Shipping-Restricted items include:

  • Aerosol-type products in pressurized spray cans, such as hairspray, shaving cream, and spray sunscreen.
  • Products that contain flammable, volatile or corrosive chemicals, such as: fragrances, nail polish and nail polish remover.
  • Products that are, contain, or are packed with Lithium Metal or Lithium Ion batteries, such as rechargeable appliances or devices.
We're committed to getting your order to you and your return from you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT and USPS rules. That's why we require ground-only delivery, at our Standard Shipping rate, for orders that contain Shipping-Restricted products.

We're unable to ship shipping-restricted items to Hawaii, Alaska, US territories, PO Boxes, and APO, FPO and, DPO military addresses.

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Q: What is a flat shipping fee?

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A: A flat shipping fee is a shipping charge that applies only to certain products, and it applies regardless of additional shipping costs. Flat shipping fees are charged in addition to standard shipping fees when these products are shipped to the 48 contiguous states.

If a flat shipping fee applies, you'll find it listed on a product's details page (for example, Flat shipping fee: $45). Shipping for other products in the same order will be calculated according to standard rates.

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Q: How much is a flat shipping fee?

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A: The flat shipping fee varies by product. If the product has a flat shipping fee, it will be listed on the product description page (for example, Flat shipping fee: $45). This fee applies regardless of what else is in the order.

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Q: Is the product with a flat shipping fee in my cart included in my standard shipping order's total weight?

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A: No, products with flat shipping fees are not included in the standard shipping weight for your order. The flat shipping charge is additional.

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Q: Can I specify different shipping options in the same order?

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A: Yes, you can. Orders containing prescriptions, contact lenses, and/or retail products will ship separately. If you want your order to ship via expedited or overnight service, you will be charged the retail product, contact lens, and prescription shipping rates separately. Processing and shipping times for each will vary. However, some products are not eligible for expedited shiping options.

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Q: What if I place a product that is not eligible for expedited shipping in a cart with another product that is eligible for expedited shipping?

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A: If any items in your cart are not eligible for expedited shipping, the entire order will ship standard for free (up to 20 lbs., excluding flat fee products). You must place a separate order for any items you wish to ship via expedited shipping.

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Processing and Delivery Times

Q: How will I know when my order has shipped?

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A: You will receive an email notification, including a tracking button you can use to check the progress of your shipment. If you have additional questions, please call Customer Care toll-free, at 1-877-250-5823.

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Q: What are the general expected dates for deliveries within the contiguous U.S.?

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A: Your expected delivery date is an estimate based on processing time, your shipping destination, and the time you are placing your order. It is not guaranteed, and the actual delivery date may be different.

Estimated delivery times in the contiguous U.S. (after processing time, which differs between item types):

Item Type Standard* Expedited* Overnight*
Prescriptions 1-3 days 2-day guaranteed Overnight guaranteed
Contact Lenses 10 days Not applicable Overnight guaranteed
Products (shipped by Walgreens)1 1 to 3 days2 2-day guaranteed Not applicable
Products (shipped from vendor) 3-7 days Not applicable Not applicable
Photo orders see Photo Processing and Shipping Details

*Business days are Monday through Friday and do not include weekends or holidays.

1Shipping is dependent on item being in stock at the time of order. Please note that there may be delays in inventory levels shown on Walgreens.com and what is actually held in inventory.

2Standard shipping orders containing shipping-restricted items, or shipping to a PO Box or an APO, FPO or DPO address, may also be subject to delays.

3All items that ship directly from vendors will arrive 3 to 7 business days after processing.

Product orders shipped by Walgreens will be processed same-day if placed by 3 p.m. ET; otherwise, they will complete processing on the next business day .

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Q: What is the difference between processing time and delivery time?

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A: Processing time is the time from when you submit your order to when the product leaves the fulfillment center. Processing time is noted on the product description page. Delivery time is from when the product leaves the fulfillment center to when it arrives at its destination.

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Q: When are orders processed?

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A: Orders start processing when you place your order and end when the product leaves the fulfillment center.

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Q: Do you process orders on weekends or holidays?

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Yes, orders are processed on weekends. Standard orders are shipped the next business day. Expedited orders may ship over the weekend if placed by 3 p.m. EST, but most likely will ship the following business day.

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Q: What is the total delivery time for your order?

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A: The total delivery time for your order is the period of time from when you place your order until the time you receive it, which includes processing and shipping.

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Q: When are orders delivered?

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A: Orders shipped via USPS are delivered Monday through Saturday. Orders shipped via other carriers are typically delivered Monday through Friday. Saturday delivery is available via FedEx Home Delivery. Delivery is not available on Sundays.

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Q: How long does it take to receive a prescription by mail?

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A: Pharmacy orders are processed within 2 business days. After that, shipping typically takes 5 to 10 business days. Other variables may affect processing and shipping times. For instance, certain prescriptions may take longer if we need to contact your doctor or transferring pharmacy to verify the prescription. Often the Walgreens pharmacist must wait to be called back. We do everything we can to make the fulfillment process as quick as possible. Please allow extra time for delivery to remote areas. If you have any questions, please call Walgreens.com Customer Care toll-free, at 1-877-250-5823.

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Destinations and Restrictions

Q: Where do you ship?

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A: We ship to all 50 United States, APO/FPO/DPO addresses, as well as the following American territories: Puerto Rico, the US Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands. You will be notified at checkout if a product in your order cannot be shipped to your selected location due to shipping restrictions.

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Q: Does Walgreens ship to PO Boxes?

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A: Yes, Walgreens ships to PO Boxes. At checkout, enter your PO Box number in the street address field. Unfortunately, PO Boxes are not eligible for expedited shipping, and some products cannot be shipped to PO Boxes.

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Q: Does Walgreens ship to APO, FPO, and DPO addresses?

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A: Yes, Walgreens ships to APO, FPO, and DPO addresses. Enter your APO, FPO, or DPO address number in the street address field at checkout.

We are proud to say all orders shipped to a US Military or Diplomatic address (APO, FPO, or DPO) are sent with no additional charge to our military customers. This is our way of thanking these customers for their service.

Unfortunately, contact lenses and shipping-restricted items cannot be shipped to APO, FPO, and DPO addresses. If an item is shipping-restricted, you will be notified at checkout.

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Q: Does Walgreens ship internationally?

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A: Not at this time.

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Q: Are there any products Walgreens cannot ship to me?

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A:We cannot deliver shipping-restricted items outside the continental US, because theyre shipped by air. According to federal laws, some products, such as flammable substances, cannot be shipped by air. In addition, some continental states have laws that may prevent one or more of your products from being delivered.

In all instances, you will be notified at checkout if your order contains any of these restricted products.

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Q: Do I need to be home to sign for my home delivery?

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A: Only for select products or prescriptions. This information will be included with the product description.

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Q: Can I change the ship to address?

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A: The best time to do this is before you place an order.

1. Go to Your Account Home Page. If you are not signed in, you will be prompted to do so.

2. Select Settings & Payments, then Personal Information.

3. Select Edit, update your address, and then use the blue Save Changes button.


Due to automated processing, we are unable to alter any information on an online store order after it has been submitted. If you've already submitted your order, please contact Customer Care toll-free at 1-877-250-5823.

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Q: Why am I getting an error message that my shipping address is invalid when I know I am entering it correctly?

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A: New homes or developments may not yet be incorporated into our address verification system. Please try your address again. If your second attempt fails, please call Customer Care toll-free, at 1-877-250-5823.

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Q: Why did my shipping address update automatically?

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A: Our address verification suggests changes in order to ensure your package is delivered as quickly as possible. Issues with an address could delay delivery. There are also smaller changes to the address where, for instance, "Drive" is changed to "DR". We are checking addresses against the United States Postal Service database.

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