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Ship to Store FAQs

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Program Details

Q: What is Ship to Store?

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A: When you place an order on Walgreens.com, you can choose to have it delivered to your local store for FREE. This is a convenient option if you are unable to accept a delivery at your home or your workplace. Plus, we'll keep your order safe until you're ready to pick it up.

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Q: How do I ship my order to a store?

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A: When you start the checkout process, we'll check whether your order is eligible for Ship to Store. If your order qualifies, "FREE Ship to Store" will appear as an option during checkout. Simply:

  • Select the store you would like the order shipped to.
  • Enter your contact information. If you'd like to someone else to pick up your order, select the alternate Pickup Person checkbox and enter their information. The Pickup Person's information cannot be modified once your order is placed.
  • Confirm your order details and complete your order.
We'll send you emails when your order:
  • Is placed
  • Has shipped from our warehouse
  • Is ready to be picked up
  • Has not been picked up after 7 days

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Q: Is there a minimum order amount for Ship to Store?

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A: No. There is no minimum order to have your item(s) Ship to Store for FREE.

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Q: Are there any items not eligible for Ship to Store orders?

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A: Not all items are eligible for Ship to Store, including oversized items and all photo orders. Item eligibility for Ship to Store is available in the Shipping section on the individual item page.

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Q: What shipping options are available for Ship to Store orders?

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A: Free , standard shipping is the only method available at this time.

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Q: What are the shipping rates for Ship to Store orders?

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A: It's FREE! The first 20 lbs. ship free of charge. For each pound over 20, the rate is $0.49 per pound.

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Q: Can I ship to any store?

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A: While most Walgreens and Duane Reade locations are eligible for Ship to Store orders, not all are. You can select from a list of eligible stores during checkout.

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Pickup & Payment Methods

Q: How long until my Ship to Store order is ready to pick up?

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A: Standard shipping takes 1 to 7 business days on most orders inside the 48 contiguous states. 1 to 7 day shipping is dependent on item being in stock at time of order. Please note that there may be delays in inventory levels shown on Walgreens.com and what is actually held in inventory.

NOTE: Delivery times in some areas within the 48 contiguous states and all areas outside the 48 contiguous states depend on the remoteness of the area.

After your item has been delivered to the store, we'll email you that your package is ready to pick up.

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Q: How do I pick up my Ship to Store order?

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A: It's easy:

  • Wait until you receive the 'Ready for Pickup' email.
  • You or your designated Pickup Person will need to bring photo identification or the 'Ready for Pickup' email.
  • Go to the photo counter at the Walgreens store you selected, and we'll go get your order!

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Q: I haven't received my 'Ready for Pickup' email - what do I do?

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A: Use the tracking number from your shipment confirmation email to see if your order is still in transit. If you already referenced the tracking number and it appears as if your order was delivered, you can call Customer Service for confirmation: 1-877-250-5823.

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Q: Can I have someone else pick up my order for me?

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A: Yes! You can pick up the order yourself, or designate a Pickup Person during checkout. This information cannot be changed in our system once an order is placed, but we understand plans can change fast! So for your convenience as long as you or a Pickup Person shows photo ID and the Ready for Pickup email, we can release the order.

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Q: How do I pay for a Ship to Store order?

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A: You can pay for Walgreens.com orders with a debit card, Visa, MasterCard, Discover Network, American Express or PayPal. See payment method FAQs

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Q: What happens if I don't pick up my order?

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A: You will receive a reminder email 7 days after your order is ready to be picked up. If you haven't picked up your order after 21 days it will be sent back to us. We'll issue a full refund to you within 30 days of it arriving back at our warehouse.

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Cancellations & Returns

Q: Can I make a change to my Ship to Store order?

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A: Once your Ship to Store order is placed, it cannot be modified.

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Q: Can I cancel my Ship to Store order?

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A: Yes. You can cancel your Ship to Store order if you contact Customer Service at 1-877-250-5823 within 30 minutes of when you place the order.

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Q: Can I return my order to a store for a refund?

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A: Yes, products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase and must be accompanied by the original receipt. Please see our Walgreens.com return policy for details.

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Q: Who do I contact if I need help with a Ship to Store order?

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A: Contact us right away at 1-877-250-5823 with any questions.

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Q: How do I return Contact Lenses that shipped to a store?

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A: Contact lenses can be shipped back to us for a full refund. For your convenience, the instructions and return shipping label can be found in the same package as your contact lens order. Do not return contact lens orders to a store.

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Q: How do I return products that shipped to a store?

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A: Your products can be returned to a store or by mail within 30 days of purchase and must be accompanied by the original receipt. Please see our Walgreens.com return policy for details.

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