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Ship to Store FAQs

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Program Details

Q: What is Ship to Store?

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A: Ship to Store is a free shipping option that sends your Walgreens.com order to an eligible Walgreens or Duane Reade location, instead of to your home or workplace. (Stores are eligible if theyre listed on the Shipping Information page of checkout.) Your order will remain safely at the store until you are ready to pick it up.

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Q: Does every order qualify for the Ship to Store option?

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A: Orders that contain even one ineligible item, such as an oversized product, cannot be shipped to store.

If all the items in your shopping cart are eligible, youll see the option for Ship to Store during checkout on our Shipping Information or Order Review page.

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Q: How do I ship my order to a store?

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A: If your order qualifies, "Ship to Store" will appear as an option on the Shipping Information or Order Review page of checkout. There are 3 steps:

  • Select the store you would like the order shipped to.
  • Enter your contact information. If you'd like to someone else to pick up your order, select the alternate Pickup Person checkbox and enter their information. The Pickup Person's information cannot be modified once your order is placed.
  • Confirm your order details and complete your order.
We'll send you emails when your order:
  • Is placed
  • Has shipped from our warehouse
  • Is ready to be picked up
  • Has been available for pickup for 7, 14 and 19 days

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Q: Is there a minimum order amount for Ship to Store?

See Answer 

A: No.

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Q: How can I see if an item is eligible to ship to a store?

See Answer 

A: To check an item's eligibility, see "Shipping" on the product's individual page, or make sure it says "Ship to Store" in the cart. Your order can be shipped to a store only if every item is eligible.

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Q: What shipping options are available for Ship to Store orders?

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A: Free, standard shipping is the only method available at this time.

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Q: What are the shipping rates for Ship to Store orders?

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A: The first 20 pounds ship free of charge. For each pound over 20, the rate is $0.49 per pound.

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Q: Can I ship to any store?

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A: Ship to Store orders can be delivered to most, but not all Walgreens and Duane Reade locations. You can select from a list of stores on the Shipping Information page at checkout.

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Pickup & Payment Methods

Q: How long until my Ship to Store order is ready to pick up?

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A: Standard shipping takes 1 to 7 business days for most in-stock items being shipped within the 48 contiguous states. Sometimes, inventory levels shown on Walgreens.com differ slightly from whats in stock.

NOTE: Shipping to areas outside the 48 contiguous states, and to some more remote areas within those states, may take more than 7 business days.

After your item has been delivered to the store, we'll email you that your package is ready to pick up.

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Q: How do I pick up my Ship to Store order?

See Answer 

A: It's easy:

  • Wait for the "Ready for Pickup" email.
  • You or your designated Pickup Person brings this email, or photo identification, to the photo counter of the store you selected.
  • We go get your order!

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Q: I haven't received my "Ready for Pickup" email. What do I do?

See Answer 

A: You'll receive your "Ready for Pickup" email only when all packages in your order have been delivered. To see if your order is still in transit, use the tracking link in your shipment confirmation email. If you've already referenced this link, and it indicates that all packages in your order have been delivered to the store, you can pick your order up at the photo counter.

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Q: Can I have someone else pick up my order for me?

See Answer 

A: Yes, if you selected a Pickup Person at checkout. You're also always welcome to pick up orders yourself, even if you chose a Pickup Person at checkout.

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Q: How do I pay for a Ship to Store order?

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A: You can pay for Walgreens.com orders with a debit card, Visa, MasterCard, Discover Network, or American Express card, or with MasterPass or PayPal. See payment method FAQs

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Q: What happens if I don't pick up my order?

See Answer 

A: You'll receive reminder emails 7, 14 and 19 days after your order becomes ready to be picked up. If you haven't picked up your order after 21 days, it will be sent back to us. We'll issue a full refund to you within 30 days of it arriving back at our warehouse.

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Cancellations & Returns

Q: Can I make a change to my Ship to Store order?

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A: Once your Ship to Store order is placed, it cannot be modified.

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Q: Can I cancel my Ship to Store order?

See Answer 

A: Yes. You can cancel your Ship to Store order if you contact Customer Care at 1-877-250-5823 within 30 minutes of placing the order.

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Q: Can I return my order to a store for a refund?

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A: Yes, products purchased from Walgreens.com may be returned either to a store, or to Walgreens.com by mail, within 30 days of purchase. They must be accompanied by the original receipt. Please see our Walgreens.com return policy for details.

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Q: What do I do if I need help with a Ship to Store order?

See Answer 

A: Contact Customer Care right away at 1-877-250-5823 with any questions.

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Q: How do I return contact lenses that shipped to a store?

See Answer 

A: Contact lenses can be shipped back to Walreens.com for a full refund. For your convenience, the instructions can be found in the same package as your contact lens order. Do not return contact lens orders to a store.

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Q: How do I return products that shipped to a store?

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A:Your products can be returned to a store, or to Walgreens.com by mail, within 30 days of purchase. They must be accompanied by the original receipt. Please see our Walgreens.com return policy for details.

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